Operating Guidelines for Housing

Societies Amidst COVID-19 Scenario

08th June 2020

© This material is the copyright of Palladium

Content

01 Introduction

02 General Guidelines

03 Precautionary Measures to be Taken

04 Precautionary Measures to be Taken for Maids/Cooks/Drivers/Any Other Service Providers

05 Protocols for a Symptomatic Case of COVID-19 in the Premises

06 Collection of Waste From Quarantined Homes and Precautions to be Taken

07 Guidelines for Use of Face Covers

08 General Hygiene Measures & Guidelines for Use of Lifts / Elevators

09 WHO Protocols for Use of Hand Wash and Hand Rub

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 Introduction

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Introduction

➢ These operating guidelines have been prepared using the Best Practices for housing societies and RWA, various orders
and notifications from the Central & State Government, World Health Organization (WHO), Centers for Disease Control
& Prevention (CDC), International Labour Organization (ILO) etc. from time to time as well as guidance documents
shared by associations such as CII and FICCI

➢ An appeal is being made to all housing society presidents and residents to adopt these guidelines and help Pimpri
Chinchwad Municipal Corporation in safeguarding your workforce, their families and the residents of our city in general
from this current Pandemic of COVID-19

➢ The guidelines provided herein are not exhaustive and PCMC may include such other appropriate measures to ensure
compliance with advisories issued by the appropriate authorities such as the Ministry of Health and Family Welfare
(MoHFW), Ministry of Home Affairs (MHA), Government of India (GoI), Government of Maharashtra (GoM), etc.

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 General Guidelines

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General Guidelines

It is recommended to use thermal scanners and carry out

thermal scanning of everyone entering the premises and no
person should be allowed to enter the premises without
wearing the face covers

Society gates should be open only during the permissible time-

period and in case of any medical emergency or allowing people
with legitimate passes provided by government authority

Use of touch-gesture based bio-metric attendance

Thermal Scanning of all Persons (thumbprint / use of keypad) is prohibited. Instead, at the
Note: Anyone with temperatures above designated points near the entry / exit gates
the permissible level (98.6° Fahrenheit /
37° Celsius) or shown symptoms of
Aarogya Setu App
cough and cold should be advised to
It is encouraged to install the Aarogya Setu Mobile Application
consult at Fever Clinics and the PCMC Smart Sarathi Mobile Application

AIR CONDITIONERS: Use of air-conditioners, coolers, fans should be in accordance

Set room temperature between 24°C with notification / guidelines issued by the Indian Society of
Heating Refrigerating and Air Conditioner Engineers (ISHRAE)
and 30°C
EVAPORATIVE COOLERS:
Must be clean and disinfected and Adequate quantities of hand wash & sanitizers (preferably with
water should be drained touch-free mechanism) should be made available everywhere on
FANS: the premises
Must be operated with windows kept
partly open
People should cover their mouth and nose with bent elbow or
tissue when they cough or sneeze PCMC Smart Sarathi
Mobile Application
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General Guidelines

✓ Immediately assist the person to nearest

Fever Clinic
✓ Move the person to a quarantine zone until
While at work, being transported to healthcare facility
if any person ✓ Sanitize the tools and equipment used by
shows COVID the employee
symptoms ✓ Report to PCMC immediately via the
then Sarathi helpline phone number
8888006666

Symptoms of COVID 19 ✓ Use of washrooms should be in

accordance with the requirement of social
Hygiene distancing
measures and ✓ Washroom should be sanitized every two
other hours
precautions to ✓ Use of Lifts / Elevators should be
be taken avoided to the extent possible
✓ Housekeeping teams should be provided
with necessary protective equipment Use Appropriate Personal Protective
Equipment for Staff
Always Maintain (Take a judicious call on what is appropriate
Social Distancing based on the nature of work involved)

• Adequate arrangements should made for stay and sanitation for the staff (Security, Housekeeping, Administrative) working in the Society
Premises. Common areas such as drinking water taps, bathrooms, toilet should be disinfected every two hours
• Demarcate place markers (Circles / Squares) at 2-meter distance at all areas across the premises that can become a potential crowding area
• Spread awareness about COVID-19 through audio every hour
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 Precautionary
Measures to be Taken

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Precautionary Measures to be Taken
Do’s & Don’ts
AWARENESS
Sr. No. Specification ✓/
In case of large societies with multiple building units, to
1 maintain social distancing, regulate the movement of
residents by allotting specific timings for blocks of houses
✓ Display
precautionary Conduct a small
and hygiene drill of social
2 Mandatory disinfection of all vehicles in the premises ✓ messages in
English, Hindi
distancing and
wearing of face
Parcels / milk delivery etc., should be allowed only till the and Marathi covers
✓ language

TRAINING
3 entry gate and not to individual households inside the

ROUTINE
society premises
Permission for use of common facilities such as
4 swimming pool, gymnasium, garden, play area, club house
etc
 Strict ban on Persons with
consumption of co-morbidities /
5 Visiting each other’s residences within the society  Gutka, Tobacco,
Paan, Liquor,
pregnancies /
over age of 65
etc. and spitting years should be
6
Foot operated Garbage Bins with biodegradable bags
installed across the premises ✓ shall be strictly
prohibited
advised to stay at
home
Make provision of masks and hand sanitising
7 arrangements for security guards and other staff who
have high exposure should be adequately arranged
✓
DISCIPLINE
Every entry and exit by any resident of the society should
be recorded in the register by a single security
personnel to avoid common touch points with following Societies are strictly warned against any ill treatment or
8 details – name, flat no., purpose, mode of travel along with
vehicle number, entry and exit timings, etc.
✓ discrimination with COVID warriors (Healthcare workers, Police,
etc.) staying in the society premises
Provide such details to PCMC as and when asked

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Basic Safety and Precautions to be Taken

Image Source: https://www.hindustantimes.com/mumbai-

Image Source: https://bengaluru.citizenmatters.in/bengaluru-covid- news/vidyavihar-society-puts-up-a-united-fight-against-the-
lockdown-phase-3-bbmp-advisory-for-rwa-resident-groups coronavirus/story-SEsbxOEqmIlcvtmvKDqhzJ

Training sessions in housing society while Hand sanitizers kept at entrance

maintaining social distancing

Source: MOHUA National Webinar on Safe Social Distancing

Protocols for Indian Cities A Quick Guide to Live Back Safer

Demarcate place markers (Circles /

Squares) at 2-meter distance at all areas
across the premises that can become a
potential crowding area

Source: MOHUA National Webinar on Safe Social Distancing

Maintaining social distancing inside park Protocols for Indian Cities A Quick Guide to Live Back Safer

Temporary Hand wash ATMs

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 Precautionary
Measures to be Taken
for
Maids/Cooks/Drivers/A
ny Other Service
Providers

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Precautionary Measures to be Taken for Maids/Cooks/Drivers/Any Other Service Providers

Mandatory use
of mask and
Mandatory
gloves. Use of
Thermal Precautionary measures
protective
Scanning
gear shield is


recommended

He must
frequently
sanitize They must
his/her maintain social
Discipline distancing
hands. There
should be inside the
provision of premises
sanitizer

Source : https://www.livemint.com/mint-lounge/features/lockdown-3-0-
confusion-anger-over-the-entry-of-domestic-help-in-urban-centres- Housing
11588671231538 society must
conduct a drill Spitting
• Social distancing maintained inside the on social inside
premises of society and protective gears are Routine
distancing, premises is
used by workers hand washing not allowed
• Door step delivery is allowed subject to and wearing of Spitting at premises is NOT allowed
temperature check face covers
• No medical / fitness certificate is required for
residents / visitors coming from outside

All workers working in society premises should be given leave if any symptom of COVID-19 is observed and it is advised that their pay should NOT be deducted
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 Protocols for a
Symptomatic Case of
COVID-19 in the
Premises

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Protocols for a Symptomatic Case of COVID-19 in the Premises

Step 1: Disinfect Step 2: Increase Step 3: Closing Step 4: Notify

all areas of air circulation of area PCMC

✓ Tools & Equipment,
Office, bathroom
common areas, used
by the ill person should
be cleaned by
housekeeping staff
✓ Use diluted bleach
solution (5%) or
alcohol solutions with
at least 65% alcohol to
clean dirty surfaces
✓ In case of closed areas, ✓ The areas used by the ✓ If the symptomatic
open outside doors and sick person should be COVID-19 case tests
windows closed off for at least positive eventually,
two days then –
✓ Increase air circulation Only those who have
been working in close
in the area ✓ Proper cleaning and
disinfection of the vicinity or have been in
close contact for more
✓ If possible, wait up to affected area should be
done than 4 hours should
24 hours before
inform PCMC and
cleaning and
should follow the
disinfection
process of 14 days
quarantine

▪ Do not ostracise any affected family ▪ Avoid stigmatising the affected person or family
▪ It is harassment and causes undue psychological trauma to ▪ Have compassion for the affected
everyone in the family
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 Collection of Waste
From Quarantined
Homes and
Precautions to be
Taken

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Collection of Waste From Quarantined Homes and Precautions to be Taken

Clean and disinfect

frequently touched surfaces
in the quarantined person’s
room (e.g. bed frames, tables
etc.) daily using ordinary
bleach solution (5%) or with
1% Sodium Hypochlorite
Solution
Clean and disinfect toilet
surfaces daily with regular
household bleach solution /
phenolic disinfectants
PCMC issued ‘Yellow
Waste Bags’ should be
used for collection of all the
tissues and face masks
PCMC nominated
sanitation staff will collect
both the waste bags from
the quarantined households
daily and dispose off the
waste as per the appropriate
protocols and guidelines
General household waste
items should be collected in
a separate black waste bag
Under no circumstances
should the garbage / waste
of the quarantined
households be disposed-
off in the common waste
collection systems of the
housing society

Source: https://www.insider.com/does-bleach-kill-germs-
and-viruses

Cleaning and disinfecting touched

surfaces Clean the clothes and other
linen used by the person
separately using common
household detergent and dry

Sample depicting separation of

garbage
PCMC has made separate arrangement for collection of waste from quarantined homes. Such waste should not be mixed with the general waste

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 Guidelines for Use of
Face Covers

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Guidelines for Face Covers

DOs DONTs

Wash hands thoroughly Do not reverse face cover

before wearing it after use

Clean your hands with 65% or

more alcohol-based hand
Do not share face cover with
sanitizers or with soap and
anyone
water for 20 seconds after
using it

Wash face cover every day Do not keep used gloves,

after use face cover in pocket

Cover nose and mouth with

Do not leave used mask
handkerchief /tissue while
within reach of others
sneezing and coughing

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 General Hygiene
Measures &
Guidelines for Use of
Lifts / Elevators

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 General Hygiene Measures Guidelines for Use of Lifts / Elevators
• Use of staircase may be encourage. Avoid taking the support
of handrails and wall if using steps

• In case lifts are to be used, not more than 30% of the rated
person capacity should be utilized

• Avoid using bare hands to press lift buttons; use a toothpick

or other such things to press lift buttons. The toothpick should
be discarded safely in a bin after one use

• Disinfect lifts, staircase railings and common areas at least

twice a day using appropriate disinfecting solutions

• Always cover nose and mouth while coughing and sneezing

with a tissue or flexed elbow

• Wash hands frequently

• Wear closed footwear and if possible, wash them daily

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 WHO Protocols for
Use of Hand Wash
and Hand Rub

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Protocols for Handwash

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Protocols for Hand Rub

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 Shravan Hardikar, IAS
Municipal Commissioner
Pimpri Chinchwad Municipal Corporation
Pune, Maharashtra, India

Download:
Aarogya Setu Mobile Application
PCMC Smart Sarathi Mobile Application

Stay Safe, Work Safe, Save Lives

www.pcmcindia.gov.in cto@pcmcindia.gov.in @pcmcindia.gov.in @pcmcindiagovin

© Palladium
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 www.thepalladiumgroup.com
© Palladium
13/06/2020