BPO ( Business Process Outsourcing ) – Such as customer service, to a third – party service provider.

Contact Center ( Call Center ) – Is the service provider of an outsourced business task / process.

Contact Center Representative ( Call Center Agent ) – It is the person who handles incoming and
outgoing customer calls for an outsourced business task / process.

Personal Computer with Internet Connection – This is your main tool in assisting your customers.

IP Phone with Headset – This is your main tool in assisting your computer.

Personal Cubicle – This is your personal space.

What is a Computer – A computer is an electronic device that manipulates information, or data.

Hardware – Is any part of your computer that has a physical structure, such as the keyboard or mouse.

Software – Is any set of instructions that tells the hardware what to do.

Types of Computer

Desktop Computer

Laptop Computer

Tablet Computer

PC – This type of computer began with the original IBM PC that was introduced in 1981.

MAC – The mac computer was introduced in 1984.

Operating System – Is the important software that runs on a computer.

Application Software – An app is a type of software that allows you to perform specific tasks.

Computer Case – Is the metal and plastic box that contains the main components of the computer.

Monitor – Newer monitors usually have LCD ( liquid crystal display ) or LED ( light – emitting diode )
display.

Keyboard – Is one of the primary ways we communicate with the computer and enter data.

Mouse – Is a peripheral that is known as a pointing device.

Trackball – Has a ball on top, that can rotate freely.

Touchpad – Also called a trackpad is a touch sensitive pad.

Mouse Parts

Scroll Plastic Casing

Left Clicking USB

Eight Clicking
Moving the Mouse – The mouse pointers being active on the desktop, move the mouse device anywhere
on the desk.

Left Clicking – Point mouse cursor at item and then click left mouse.

Right Clicking – Point mouse cursor at item and then click right mouse.

Double Clicking – Click the left mouse button twice in rapid succession to initiate programs or open files.

Scrolling – The wheel on the mouse allows you to scroll up and down a document that is being viewed.

Drag and Drop – Move the mouse pointers over an item on the desktop.

Text Selection -Move the mouse to the beginning ( or end ) of a word.

CPU ( central processing unit ) – Is located inside the computer case on the motherboard.

Motherboard – Is the computer main circuit board.

Power Supply Unit – A computer converts the power from the wall outlet to the type of power needed
by the computer.

RAM ( random access memory ) – Is your system short – term memory,

Hard Drive – Computer is where the software is installed and its also where your documents and other
files are stored.

Expansion Card – Most computer have expansion slots on the motherboard.

Video Card – Is responsible for what you see on the monitor ( graphics processing unit ) .

Sound Card – Also called an audio cord.

Network Cord – Communicate over a network and access the Internet.

Bluetooth Cord – Is a technology for wireless.

Hardware – Mechanical parts of a computer.

Software – That guides the hardware to operate effectively.

Peopleware – Refers to people involved in the data processing operation.

Ports – Refers to people involved in the data processing operation.

Serial Port – Intended for serial type mouse and older camera.

Parallel Port – This is only for old model printers.

VGA ( video graphic array ) – Used to connect monitor.

HDMI ( high definition multimedia interface ) – The first industry supported uncompressed.

DVI ( digital visual interface ) – Industry standard for the transfer of digital video content.

USB ( universal serial bus ) – High speed serial interface that is used with almost all devices.
P/2 ( personal system 2 ) port – Serial