Professional Documents
Culture Documents
Hotel Management
Hotel Management
Cases
Included Excluded Total
N Percent N Percent N Percent
1. What the most common 53 100.0% 0 0.0% 53 100.0%
failure modes in hotel
management?
Case Processing Summary
Cases
Included Excluded Total
N Percent N Percent N Percent
2.What is the impact of 53 100.0% 0 0.0% 53 100.0%
failure on guest satisfaction
and hotel reputation?