Useful Expressions for writing emails or letters

1. Starting the reference, explaining the reason for writing.

- With / In reference to…
- In reply to…
- I would like to thank you for…
- I am writing to inform…
- For example: I am writing in reply to your letter dated 9 May, which we received on 10
May.
2. Acknowledging (replying to letter/email)
- We would like to thank you for…
- We are pleased to receive…
- For example: We are pleased to receive your enquiry, and hear that you liked our range of
sweaters.
3. Requesting
- We would be grateful/ obliged if you could…
- We would (highly) appreciate it if you could…
- Could/ would you please…?
- I shall be glad/ pleased if you can/could…
- It would also be helpful if you could/ can…
For example: It would be helpful if you could send us some samples.
4. Thanking/ Informing
- Thank you for…
- We were very pleased to inform/ advise/ notify you that…
- We have much pleasure in informing about…
- For example: We are pleased to inform you that we have already made up your order, No.
9902, for 50 canteens of ‘Silverline’ cutlery, and are now making arrangements for shipment
to Rotterdam.
5. Enclosing documents (enclosed-letters; attached-emails)
- We have pleasure in enclosing…/ We are pleased to enclose…
- Please find enclosed/attached…/ Enclosed/Attached you will find/ Attached please find…
- We have enclosed…
- For example: Please find enclosed our current brochure and price list.
6. Apologizing and expressing regret.
- We regret our inability to…
- We are regretful that we shall not be able to…
- I regret that I cannot…
- I am afraid that…
- We are sorry that…
- We would apologize for…
- For example: We are sorry that we are unable to supply the quantity you asked for.
7. Expressing urgency
- …….at your earliest convenience
- …….without delay.
- ……..prompt/ promptly
- ……..immediately/ at once
 - For example: In view of the heavy demand for this line, we advise you to order at once.
8. Confirming
- I am pleased to confirm that…
- I confirm that…
- For example: I can confirm that they are of high quality, and suitable for domestic recording.
9. Emphasizing
- We would like to draw your attention to…
- Would you please note that…
- We would like to stress the importance of…
- We would point out the…
- For example: We would like to draw your attention to our exclusive quality ‘Gold Ring’
which has been an outstanding success.
10. Ending the letter/ email
- I look forward to seeing/ meeting you…
- Finally, I would like to thank you…
- Once again, we thank you for your…and look forward to your early reply.
- For example: Once again, thank you for your interest and look forward to your early reply.