Commuter Satisfaction in Riding a Public Utility Vehicle

I. Demographic Profile
1. Gender:
a) Male
b) Female
c) Prefer not to say
2. Age:
a) 13-15
b) 16-18
c) 19-21
d) above 21

3. How frequently do you use public utility vehicles for your daily commute
a) Multiple times a day
b) Once a day
c) 2-3 times a week
d) Occasionally
e) Rarely or never

II. Satisfaction of Commuters With the Public Utility Vehicle

1. How would you rate the reliability of the public utility vehicle in terms of
adhering to the schedule?
a) Very reliable
b) Somewhat reliable
c) Neither reliable nor unreliable
d) Somewhat unreliable
e) Very unreliable
2. How would you rate the cleanliness and hygiene of the public utility
vehicle?
a) Very clean and hygienic
b) Clean and hygienic
c) Neither clean nor unclean
d) Unclean and unhygienic
 e) Very unclean and unhygienic
3. How would you rate the comfort level of the public utility vehicle in
terms of seating, legroom, and air conditioning/heating?
a) Very comfortable
b) Comfortable
c) Neither comfortable nor uncomfortable
d) Uncomfortable
e) Very uncomfortable
4. Are the public utility vehicles usually overcrowded during your
commute?
a) Always overcrowded
b) Often overcrowded
c) Sometimes overcrowded
d) Rarely overcrowded
e) Never overcrowded
5. How would you rate the behavior and professionalism of the public
utility vehicle staff (e.g., drivers, conductors)?
a) Very friendly and professional
b) Friendly and professional
c) Neither friendly nor unfriendly or unprofessional
d) Unfriendly and unprofessional
e) Very unfriendly and unprofessional
6. How satisfied are you with the availability of public utility vehicles during
peak hours?
a) Very satisfied
b) Satisfied
c) Neither satisfied nor dissatisfied
d) Dissatisfied
e) Very dissatisfied
7. Have you experienced any safety concerns or incidents while riding
public utility vehicles?
a) Yes, frequently
b) Yes, occasionally
c) Rarely
d) No, never
 8. What improvements would you suggest to enhance the overall
commuter experience in public utility vehicles?

Thank you for taking the time to complete this questionnaire! Your feedback is
valuable in improving the commuter experience in public utility vehicles.