UiTM SHAH ALAM PUBLIC TRANSPORT SERVICE

You are invited to participate in this survey to gather information about your perceptions of
public transportation (PT). It consists of twenty (20) questions. Thank you in advance for your
participation.

1. State your gender.

a. Male
b. Female

2. How old are you?

a. 15 to 20 years old
b. 21 to 20 years old
c. 31 to 40 years old
d. 41 to 50 years old
e. 51 to 60 years old
f. 61 years old or older

3. What is your occupation?

a. Student
b. Full-time
c. Part-time
d. Retired
e. Other, ____________

4. How often do you use public transport?

a. Monthly
b. Daily
c. 1-3 times a week
d. 4-6 times a week
e. Never

5. If you do, what type of public transportation do you use?

a. Bus
b. Taxi
c. Train
d. Airplane
e. Other, ____________________________
6. Does lower fare affect your choice of public transportation?
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

7. What kind of public transportation is available in your residential area?

a. Bus
b. Taxi
c. Train
d. Airplane
e. Other, _____________________________________

8. How would you describe the place you live now?

a. A city
b. A suburban area
c. A small town
d. In the country
e. Don’t know

9. Which one do you prefer between private and public transportation?

a. Public transport
b. Private transport
c. Others

10. What do you think about bus transportation in Malaysia?

a. Traffic
b. Schedules
c. Cost
d. Convenient
e. Other, please specify ____________________

11. When using the public transport, does it arrive at the destination on time?
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree
12. Time spent in the public transport per trip.
a. 1 to 10 minutes
b. 11 to 20 minutes
c. 21 to 30 minutes
d. 31 to 40 minutes
e. 41 minutes or more

13. How satisfied are you with public transport schedule?

a. Very good
b. Good
c. Neutral
d. Poor
e. Very Poor

14. Always get my seat when using public transport.

a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

15. Describe your preferences when using public transport.

a. None
b. Less people
c. Moderate
d. More People
e. Compact

16. What is the physical environment inside the public transport you use?
a. Not noisy
b. Slightly noisy
c. Neutral
d. Noisy
e. Very noisy

17. Do you feel the fee for public transport expensive?

a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree
 18. Do you prefer e-hailing or commercial cab?
a. E-hailing
b. Commercial cab

19. Do you think e-hailing is more efficient than commercial cab?

a. Yes
b. No

20. Do you feel safe using public transport?

a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

ADAPTED FROM
Anderson and N. B. Patel and Dipal Kothiya, (2014).
Wong, R. C. P., Szeto, W. Y., Yang, L., Li, Y. C., & Wong, S. C. (2017).