Question Blueprint

Current/Correction ID ID Stem content KEY Option A content Option B content Option C content Option D content Option E content Key Rationale (Old)
840609 1.9 A Project Manager realizes that sponsor expectations are NOT being met, specifically regarding project A Update the risk Develop a Develop a Create a work The Risk Register may have existing entries about
deliverables. register. stakeholder communications breakdown structure the potential for the sponsors expectations not
engagement plan. management plan. (WBS). being met that need updating. If there were no
To address this issue, which action should the Project Manager take? existing entries, then there will be new risks
No changes needed associated with any plan of action.
840610 2.10 A customer is contemplating adding new features to the project deliverable. B Gain approval from Ensure the change Gain approval from the Ensure key subject The Change control board is a formally chartered
the Project control board (CCB) project sponsor. matter experts group responsible for reviewing, evaluating,
Before a project team member starts working on these new features, what is a mandatory step? Manager. approves. (SMEs) approve. approving, deferring, or rejecting changes to the
project and for recording and communicating such
No changes needed decisions.
840611 2.3 A project is at the multi-functional planning phase. The Project Manager realizes that producing a complex D Mitigate Transfer Accept Avoid The risk to the project was posed by insufficient
application is not feasible with the current number of resources and decides to hire more resources for the resources. The risk was Avoided by hiring additional
production of the application. The Project Manager identifies temporary resources and signs a service level resources.
agreement (SLA) with them.

Current Which risk response strategy does this scenario exemplify?

840611 2.3 A project is at the planning stage of the project. The Project Manager realizes that producing a complex multi- D Mitigate Transfer Accept Avoid The risk to the project was posed by insufficient
functional application is not feasible with the current number of resources and decides to hire more resources for resources. The risk was Avoided by hiring additional
the production of the application. The Project Manager identifies and contracts temporary resources . resources.

Which risk response strategy does this scenario exemplify?

Correction
840612 2.17 A Project Manager has completed the following steps: A Add the lessons Update the risk Ensure that the Review, verify, and During project close out, lessons learned and
learned to the register, procurement plan is complete the release knowledge gained throughout the project are
-Finished a major IT deployment project. organization stakeholders, and closed out. documentation. transferred to the lessons learned repository for use
-Confirmed with the release manager that all systems are working. knowledge base. team members. by future projects.
-Confirmed that functionality has been verified by the quality assurance team.
-Informed the customer.

No changes needed What is the next step the Project Manager should take?
840613 2.11 After realizing that there are insufficient resources on a project that has an increasingly high workload, B Review the Revise the Escalate to the project Prepare an The Procurement Management Plan is where the
management outsources some major tasks to keep the project on schedule. communications procurement sponsor. organizational chart. process of documenting project procurement
management plan. management plan. decisions, specifying the approach and identifying
What should the Project Manager do in this scenario? potential sellers is captured. The key benefit of this
process is that it determines whether to acquire
goods and services from outside the project and, if
so, what to acquire as well as how and when to
Correction acquire it.
840614 2.11 A project has the following need: B Hold direct Conduct a bidder Ensure the Have each of the A bidder conference is a meeting between the
negotiations with conference with the procurement providers added to buyer and prospective sellers prior to proposal
900 resource hours must be outsourced. each provider. providers. management plan is the stakeholder submittal. They are used to ensure that all
sent to each provider. register. prospective bidders have a clear and common
Because of internal policies, all providers must be given the same information about the requirements. understanding of the procurement and no bidders
receive preferential treatment.
No changes needed Which action should the Project Manager take to ensure this?
840615 2.13 A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. B Benchmarking Focus groups Facilitation Affinity diagram Focus Groups should be used to gather feedback
from actual customers. This ensures that any
The Project Manager needs to identify best practices. decisions are made off of real data rather than
assumptions.
What should the Project Manager utilize to accomplish this?
Current
840615 2.13 A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet this goal. B Benchmarking Interviews Facilitation Affinity diagram Interviews should be used to gather feedback from
actual customers. This ensures that any decisions
The Project Manager needs to identify best practices. are made off of real data rather than assumptions.

What should the Project Manager utilize to accomplish this?

Correction
840616 2.7 A new product is released. B Prevention costs. External failure costs. Appraisal costs. Cost-benefit analysis. External Failure Costs are those failures found by
the customer.
When a customer identifies performance issues with this product, the Project Manager realizes that cost of
quality (COQ) should have been used to estimate this cost.

Correction Which category of COQ should the Project Manager have used?
840617 2.3 A Project Manager is doing the following: A Creating a project Preparing a project Creating the project Preparing a risk The other options require a more detailed project
charter. scope statement. management plan. management plan. scope
-conducting a risk analysis based on a high-level scope, and
-using expert judgement to prepare a document.

Correction What is the Project Manager doing, based on the description of the activity?
 840618 2.10 A project is started based on the approved scope. A Conduct a risk Enact the Perform Resolve the issue to Contact the customer The Risk Register exists for the project team and
analysis and update Integrated Change satisfy the customer. and negotiate for risk stakeholders to understand potential problems with
As the project design is being implemented, a team member says that the product will not meet the the project sponsor. Control process. acceptance. the project. Since the team member may not have
requirements in certain situations. Correcting the issue will not only cause an increase in scope and costs, but the all the answers, it is necessary to first perform a full
project will also miss the deadline. risk analysis and update the project sponsor before
making any decisions.
The project sponsors do not have additional funding to support the project.

Reference Considering this information, what should the Project Manager do?
840619 2.4 A Project Manager realizes that stakeholder interests will conflict on a project and decides to utilize a stakeholder A Produce a Convey the Gain consensus on Ensure that the Plan Stakeholder Engagement is the process of
engagement assessment matrix. stakeholder stakeholder project objectives by stakeholder register developing approaches to involve project
engagement plan. engagement plan. meeting with all is complete and stakeholders based on their needs, expectations,
The matrix pinpoints an influential stakeholder who is resistant to the project. The Project Manager needs to align stakeholders. updated. interests, and potential impact on the project. The
this stakeholder's expectations. key benefit is that it provides an actionable plan to
interact effectively with stakeholders.
No changes needed What should the Project Manager do to accomplish this goal?
840620 2.8 A medium-sized company is expanding into a new market. However, the company does not have previous B Prototypes Expert judgment Product analysis Create requirements Experts come with many lessons learned. Given the
experience in that market. traceability matrix increased risks of a new and potentially complex
market, using expert judgement is recommended.
A Project Manager needs to collect requirements.

Current Which tool or technique should the Project Manager use?

840620 2.8 A medium-sized company is expanding into a new market. However, the company does not have previous A & B Prototypes. Expert judgment. Product analysis. Create requirements Experts come with many lessons learned. Given the
experience in that market. traceability matrix. increased risks of a new and potentially complex
market, using expert judgement is recommended.
A Project Manager needs to collect requirements. Prototypes are an excellent way to gain a better
understanding of the product and to gather
Correction Which two tools or techniques should the Project Manager use? requirements.
840621 1.1 A Project Manager has local and virtual team members for a project. B It demonstrates the It is an example of It demonstrates the It is an example of Collaborate/problem solve. Incorporating multiple
Smooth/Accommod the Force/Direct conflict the viewpoints and insights from differing perspectives;
To manage scheduling priority conflicts among team members, the project manager schedules a video ate conflict Collaborate/Problem resolution technique. Compromise/Reconcil requires a cooperative attitude and open dialogue
conference call. resolution Solve conflict e conflict resolution that typically leads to consensus and commitment.
technique. resolution technique. technique. This approach can result in a win-win situation.
Current Which statement is true about this scenario?
840621 1.1 A Project Manager has local and virtual team members for a project. B It demonstrates the It is an example of It demonstrates the It is an example of Collaborate/problem solving incorporates multiple
Smooth/Accommod the Force/Direct conflict the viewpoints and insights from differing perspectives.
To manage scheduling priority conflicts among team members, the project manager schedules a video ate conflict Collaborate/Problem resolution technique. Compromise/Reconcil It requires a cooperative attitude and open dialogue
conference call. resolution Solve conflict e conflict resolution that typically leads to consensus and commitment.
technique. resolution technique. technique. This approach can result in a win-win situation.
Correction Which statement is true about this scenario?
840622 2.5 A high-level manager in an organization would like to use a critical project resource for a new project. A Contact the Request that the high- Use the Legitimate Tell the team and The project management team’s ability to influence
program manager level manager form of power to deny reassign that others plays an important role in negotiating
Which action should the Project Manager take? to resolve the issue. provides a the request resource's resource allocation, as does the politics of the
replacement. responsibilities to organizations involved. If getting to an agreement is
other team members. not possible, the issue needs to be escalated for
??? resolution.
840623 2.4 What should the Project Manager do to gain a stakeholder's approval if the stakeholder believes a project's A Review the project Review the project Ensure that the Perform a risk Monitor Stakeholder Engagement is the process of
deliverables were not achieved? scope while charter thoroughly stakeholder analysis after monitoring project stakeholder relationships and
analyzing the with this stakeholder understands the obtaining the tailoring strategies for engaging stakeholders
stakeholder's needs on a conference call. quality management stakeholder's new through modification of engagement strategies and
and expectations. plan. requirements. plans. The key benefit of this process is that it
maintains or increases the efficiency and
effectiveness of stakeholder engagement activities
as the project evolves and its environment changes.
This process is performed throughout the project.
No changes needed
840624 2.10 A client's employee asks the Project Manager for an additional, new product feature during a status meeting. B Change log. Change management Responsible, Change request The change management plan describes the process
plan. accountable, consult, document. for submitting, evaluating and implementing
To what document should the Project Manager first refer to find out who has the authority to approve this and inform (RACI) changes to the project.
request? matrix.
Correction
840625 2.17 Review the following steps. B The Project The Project Manager The Project Manager The Project Manager Deliverables that meet the acceptance criteria are
Manager should should obtain should reassign the should reallocate the formally signed off and approved by the customer
1. A project has been successfully delivered. update the bid stakeholder project team. unused funds. or sponsor. Formal documentation received from
2. The project manager is executing formal closure. documents. acceptance. the customer or sponsor acknowledging formal
3. ______________________________________. stakeholder acceptance of the project’s deliverables
is forwarded to the Close Project process.
Current What is Step 3?
840625 2.17 Review the following steps. B The Project The Project Manager The Project Manager The Project Manager Accepted deliverables that were formally signed off
Manager should should obtain should reassign the should reallocate the by the customer or sponsor in Validate scope are
1. A project has been successfully delivered. update the bid stakeholder project team. unused funds. then forwarded to the Close project or phase
2. The project manager is executing formal closure. documents. acceptance. process. Formal documentation is then signed by
3. ______________________________________. the customer or sponsor acknowledging final
acceptance of the project’s deliverables.
Correction What is Step 3?
 840626 2.17 Review the following project characteristics: B Rely on the Examine the Determine the Close all project Project closure guidelines or requirements will
communications organization's project potential impact of procurement contain the organization's procedures to follow.
-The project is in its initiation phase. management plan closure guidelines. terminating the project processes.
-Due to lack of funding, the project gets terminated. to properly inform by performing a risk
-The Project Manager must close the project. all stakeholders. analysis.

Current What is the first action the Project Manager should take?
840626 2.17 Review the following project characteristics: B Rely on the Examine the Determine the Close all project Project closure guidelines or requirements will
communications organization's project potential impact of procurement contain the organization's procedures to follow.
-The project is in initiation. management plan closure guidelines. terminating the project processes.
-Due to lack of funding, the project gets terminated. to properly inform by performing a risk
-The Project Manager must close the project. all stakeholders. analysis.

Correction What is the first action the Project Manager should take?
840627 2.4 A project has the following characteristics: A Examine the project Present the project Request that the Ask the new The first version of the stakeholder engagement
charter with the schedule and the functional manager stakeholder to pair plan is developed after the initial stakeholder
-A functional manager is also a project stakeholder. new stakeholder specific, assigned briefs this new with a more community has been identified by the Identify
-The functional manager has time constraints and delegates project responsibilities to someone else on the and assess their tasks to the new stakeholder and ask experienced Stakeholder process. The stakeholder engagement
functional team. level of stakeholder. that they send them to stakeholder to learn plan is updated regularly to reflect changes to the
-The new stakeholder is not attending meetings. engagement. all relevant meetings. responsibilities. stakeholder community.

The Project Manager needs to engage this new stakeholder.

No changes needed What should the Project Manager do?

840628 2.7 A Project Manager is attending a periodic review with stakeholders. C Scope management Requirements Quality management Work performance The quality management plan identifies the quality
plan. management plan. plan. reports. requirements and/or standards for the project and
The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted. its deliverables, and documenting how the project
will demonstrate compliance with quality
Correction In which project document is this information found? requirements and/ or standards.
840629 2.3 A project is being planned in a remote area with limited access to vehicles and equipment. The Project Manager C Transfer Mitigate Accept Avoid Risk acceptance is a risk response strategy whereby
proposes that the company deliver all heavy equipment themselves despite the significant expense. The Project the project team decides to acknowledge the risk
Manager will take full responsibility for this activity. and not take any action unless the risk occurs.

What type of risk response is the Project Manager demonstrating?

[**Note for PMI Manager: This clone can be used for security purposes to identify if the original item has been
disclosed to a brain dump site and widely used for cheating. You can begin your analysis by observing if a
significant amount of individuals are choosing "Transfer" -- the old key. You can use these numbers in an attempt
Current to determine who / how many people are cheating.**]
840629 2.3 A project is being planned in a remote area with limited access to vehicles and equipment. The Project Manager C Transfer Mitigate Accept Avoid Risk acceptance is a risk response strategy whereby
proposes that the company deliver all heavy equipment themselves despite the significant expense. The Project the project team decides to acknowledge this low
Manager will take full responsibility for this activity. risk and not take any action unless the risk occurs.

Correction What type of risk response is the Project Manager demonstrating?

840630 2.13 A Project Manager begins to prepare the project management plan after receiving the project charter. B Utilize analogous Seek advice from Organize an initial kick- Request that the If there is no historical information available, then
estimating. experts in the field. off call. project sponsor consulting with subject matter experts is the next
There is currently no historical information in the project management office (PMO). provides input. best thing a Project Manager can do to prepare the
project plan.
Reference What is the next step the Project Manager should take in this scenario?
840631 2.9 A marketing team is developing a new website and has agreed upon a target audience. A Focus groups Brainstorming Product analysis Benchmarking Focus groups bring together prequalified
stakeholders and subject matter experts to learn
Now the marketing team needs to identify the target audience's style preferences. about their expectations and attitudes about a
proposed product, service, or result.
Reference What is an appropriate tool or technique to use for this situation?
840632 2.8 A client brings a Project Manager into a project during the project's execution stage. C Verify with the Ask that the project Include the work in the Determine whether The 100% rule states that any work package in the
stakeholders to see management office WBS, per the 100% these deliverables are WBS should consist of 100% of all work for that
The Project Manager reviews the project scope for cost estimating purposes and notices that some completed if these missed (PMO) approve rule, and recalculate necessary by verifying work package. Since the WBS is a work package
deliverables were missed in the work breakdown structure (WBS). deliverables should additional funds for the total project cost. with experts in the itself (the project), and since the WBS should
be added. this work. field. contain only work packages that are in-scope, any
Which step should the manager take next? missing work packages should be added to the WBS
Current and recalculated.
840632 2.8 A client brings a Project Manager into a project during the project's execution stage. C Verify with the Ask that the project Include the work in the Determine whether The 100% rule states that any work package in the
stakeholders to see management office WBS, per the 100% these deliverables are WBS should consist of 100% of all work for that
The Project Manager reviews the project scope for cost estimating purposes and notices that some deliverables if these missed (PMO) approve rule, and recalculate necessary by verifying work package. Since the WBS is a work package
were missed in the work breakdown structure (WBS). deliverables should additional funds for the total project cost. with experts in the itself (the project), and since the WBS should
be added. this work. field. contain only work packages that are in-scope, any
Which step should the manager take next? missing work packages should be added to the WBS
Correction and recalculated.
840633 2.4 A Project Manager is working with three key stakeholders. Each stakeholder has a different vision regarding the B Conduct a Use negotiation to Request that the Use the project kick- Projects experiencing a high degree of change
project and its goal. They each feel strongly about their opinion. stakeholder ensure the three project sponsor resolve off meeting to settle require active engagement and participation with
analysis. stakeholders are in the conflict. the project goals. project stakeholders. To facilitate timely, productive
The Project Manager needs to obtain approval of the project charter. agreement. discussion and decision making, adaptive teams
engage with stakeholders directly rather than going
What should the Project Manager do? through layers of management.
Current
 840633 2.4 A Project Manager is working with three key stakeholders. Each stakeholder has a different vision regarding the B Conduct a Use facilitation and Request that the Use the project kick- To facilitate timely, productive discussion and
project and its goal. They each feel strongly about their opinion. stakeholder conflict management project sponsor resolve off meeting to settle decision making, the Project Manager should use
analysis. to ensure the three the conflict. the project goals. their facilitation skills as well as conflict
The Project Manager needs to obtain approval of the project charter. stakeholders are in management to help the stakeholders agree on a
agreement. shared vision of the project goals.
Correction What should the Project Manager do?
840634 2.8 Review the following project characteristics: C Milestone list. Work breakdown Scope management Requirements The scope management plan is a component of the
structure (WBS) plan. management plan. project management plan that describes how the
-A sponsor approves a project. dictionary. scope will be defined, developed, monitored,
-The Project Manager invites selected team members, key stakeholders, and the sponsor to a meeting. controlled, and validated.
-The primary purpose of the meeting is to create a document that will guide the team in defining the main
project deliverables.

Correction What will be the final output of this meeting?

840635 2.12 A project is in the development stage. During this stage, there will be sensitive client data to handle. B Statement of work Issue log Business case Risk register After a new issue is raised, the issue log should be
(SOW) reviewed prior to taking action
The compliance manager raises an issue of project non-compliance.

Current What is the first document the Project Manager should review?
840635 2.12 A project team collected sensitive client data early on in the project to help develop the project management B Statement of work Issue log Business case Risk register After a new issue is raised, the issue log should be
plan. The team is now working on deliverables for the project. (SOW) reviewed and updated, as needed, prior to taking
action
The compliance manager raises an issue of project non-compliance.

Correction What is the first document the Project Manager should review?
840636 2.10 A project is underway and is 50% completed. C Check with this Discuss the issue with Assess how the leave Refer to the resource The FIRST thing the Project Manager needs to do is
team member to the functional will impact the project. management plan. to understand what impact (if any) this absence will
An essential project team member requests 1.5 months leave for personal matters. see if the leave can manager and request have on the project.
be postponed. a replacement.
Correction What should the Project Manager do first?
840637 2.3 A Project Manager works for a company that is preparing to develop a new product. The new product will require C Develop detailed Focus on quality Focus on the Develop a competitor If you plan to deliver a product and do not possess
currently unavailable skills. project control assessment of high- analysis the skills required, this is a risk.
requirements level risks
Current To initiate this project, what should the Project Manager do?
840637 2.3 A Project Manager works for a company that is preparing to develop a new product. The new product will require C Develop detailed Focus on quality Document the risk in Develop a competitor If you plan to deliver a product and do not possess
currently unavailable skills. project control. the project charter. analysis. the skills required, this is a risk. The risk should be
requirements. documented in the project charter so it's impact can
To initiate this project, what should the Project Manager do? be analyzed before project initiation.
Correction
840638 2.6 A Project Manager is uncertain about the duration of a new product and consults several groups B 23 days 25 days 27 days 30 days Using the PERT formula: [Pessimistic estimate +
of subject matter experts (SMEs). The first group advises that development can be finished in 25 days. The second 4(Average estimate) + Optimistic estimate]/6 = PERT
group identifies some risks that could make the duration up to 40 days. The third group proposes a new Estimate.
development method that can shorten the time to 10 days. Therefore, [10 + 4(25) + 40]/6 = 25.

Current What is the evaluation estimate for the duration for the new project?
840638 2.6 A Project Manager is uncertain about the project duration for a new product and consults several groups B 23 days 25 days 27 days 30 days Using the Triangular formula: [Pessimistic estimate
of subject matter experts (SMEs). The first group advises that it can be finished in 25 days. The second + Most likely estimate + Optimistic estimate]/3 =
group identifies some risks that could make the duration up to 40 days. The third group proposes a new method Therefore, [10 + 25 + 40]/3 = 75/3 = 25.
that can shorten the time to 10 days.

Correction Using the triangular estimating technique, what is the duration for the new project?
840639 2.6 A new product development project has the following characteristics: B Finish-to-start (FS) Finish-to-finish (FF) Start-to-start (SS) Start-to-finish (SF) While there is no DIRECT relationship between A
and B, both must be completed before C can start,
-There are three main tasks. so, of the choices, the only response that makes
-Task A must be delivered 4 weeks before task C starts. sense is FF
-Once task B is finished, task C will start.

No changes needed What is the relationship between tasks A and B?

840640 2.8 A product deliverable is undergoing acceptance testing. C Properly manage Prepare a change Ensure a scope Hold a product demo A scope management plan documents how the
stakeholder management plan. management plan gets with stakeholders. project and product scope will be defined, validated,
A senior-level stakeholder raises concern that an essential product feature for their department was not expectations. approved. and controlled.
developed.

The Project Manager wants to avoid this issue in the future.

No changes needed What is one way to accomplish this goal?

840641 2.7 A skincare company reports that customers are increasingly complaining that a product is underweight. C Scatter diagram Affinity diagram Control chart Histogram Control charts are used to determine whether or
not a process is stable or has predictable
A Project Manager needs to determine if something needs to be changed in the production line. performance.

No changes needed Which tool or technique can the Project Manager use for this task?
840642 2.7 A product passes 96% percent of the functional requirements defined in the scope. A customer is unwilling to C Assessed and Created the work Ensured that the Reviewed the Quality metrics are a description of a project or
accept the product since it did not pass 100%. evaluated the test breakdown structure quality metrics were requirements product attribute and how to measure it.
management plan. (WBS). defined. documentation.
A Project Manager is assessing what could have been done differently to avoid this.

Correction What should the Project Manager have done?

 840643 2.6 A Project Manager is working on a data center migration project and is developing the schedule management C Early start is smaller Early start equals the Early start equals the Early start is smaller The time between the Early Start and the Late Start
plan. than the late start late start in some late start in all than the late start in is the amount of float, or "extra time" before the
in all activities. activities. activities. some activities. activity starts where the critical path will not be
Per the project sponsor's request, the schedule must plan for all tasks as soon as possible. Additionally, the impacted. Since the sponsor has indicated they
Project Manager is presented with modified resource availability that should not violate schedule constraints. want all tasks to start as soon as possible, there
should be no float which will make every task a part
The Project Manager needs to select the appropriate leads and lags relationship for this situation. of the critical path.

Which type should the Project Manager choose?

No changes needed
840644 1.8 A Project Manager is preparing the charter for a project. A Have a meeting Request for the Present data-driven, Raise the risk that the The FIRST thing the PM need to do is to make sure
with the test project sponsor to cost-benefit evidence senior testing the project goals are clearly understood by the
The project aims to automate 30 percent of product testing. The project sponsor advises the Project Manager to department provide a rationale of test automation to engineers will be stakeholders.
assign senior test engineers to identify the tests that can be automated. manager to review for test automation. the test department unavailable for the
the statement of manager. testing.
The test department manager, however, is uncooperative because they believe that the project will lead to work (SOW).
downsizing in their department.

No changes needed What should the Project Manager do first?

840645 2.6 A company is planning to utilize a new product that leverages innovative technologies and processes. C Analogous Three-point Bottom-up Parametric Bottom-up estimating is a method of estimating
project duration or cost by aggregating the
The Project Manager has verified that the component work packages have been defined, and constraints for each estimates of the lower level components of the
component have been identified. WBS.

Which estimating technique should the Project Manager use to obtain a precise cost estimate of the project?
Reference
840646 2.15 A project has the following characteristics: A Ensure that the Request that the Organize a meeting Continue with The FIRST thing the PM needs to do is to capture
issue log is updated finance department with the sponsor to planning, and this as an issue and communicate this to the other
-It is in the planning phase. and inform the provide a evaluate the situation acknowledge the stakeholders. Until then, no action can or should be
-A key stakeholder will be unavailable for 2.5 weeks during the project. other stakeholders. replacement during and identify impact the change taken.
the stakeholder's alternatives. may have on the
The Project Manager must decide what to do first, after learning about the key stakeholder's unavailability. absence. project schedule.

What is the correct step to take?

Current
840646 2.15 A project has the following characteristics: A Ensure that the Request that the Organize a meeting Continue with The FIRST thing the PM needs to do is to capture
issue log is updated finance department with the sponsor to planning, and this as an issue and communicate this to the other
-Is in the process of completing the planning stage. and inform the provide a evaluate the situation acknowledge the stakeholders. Until then, no action can or should be
-A key stakeholder will be unavailable for 2.5 weeks during the project. other stakeholders. replacement during and identify impact the change taken.
the stakeholder's alternatives. may have on the
The Project Manager must decide what to do first, after learning about the key stakeholder's unavailability. absence. project schedule.

What is the correct step to take?

Correction
840647 3.1 A project has the following characteristics: D Initiate mitigation Ensure the project Escalate the issue to Begin the change Since compliance is mandatory, a change request
of the risk. management plan is senior management. request process. needs to be submitted.
-It is in the execution phase. updated.
-A regulatory law has recently been approved that mandates immediate compliance.
-This law will impact the project's scope, schedule, and cost.

The Project Manager needs to determine what to do first.

Current What is the correct step to take?

840647 3.1 A project has the following characteristics: D Initiate mitigation Ensure the project Escalate the issue to Begin the change Since compliance is mandatory and it impacts scope,
of the risk. management plan is senior management. request process. schedule and cost, a change request needs to be
-It is in the execution stage. updated. submitted.
-A regulatory law has recently been approved that mandates immediate compliance.
-This law will impact the project's scope, schedule, and cost.

The Project Manager needs to determine what to do first.

Correction What is the correct step to take?

840648 2.5 A project's deliverable on the critical path is lagging behind schedule. C There will be There will be a There will be an There will be rework. The Cost Performance Index (CPI) is above 1,
activities performed revised scope. increase in costs and therefore the project is spending money at a rate
The cost performance index (CPI) is 1.3. The Project Manager is able to put the project back on schedule. in parallel. risks. lower than planned. Since the project is behind
schedule, it's Schedule Performance Index (SPI) is
What is the most likely outcome for the project? less than 1. In order to increase the SPI to 1, there is
most likely an increase in cost (perhaps from
crashing or fast-tracking) that will lower the CPI
towards 1. This will most likely increase risks
associated with the project when trying to do more
Current in less time.
 840648 2.5 A deliverable on the project's critical path is lagging behind schedule. C There will be There will be a There will be an There will be rework. The Cost Performance Index (CPI) is above 1,
activities performed revised scope. increase in costs and therefore the project is spending money at a rate
The cost performance index (CPI) is 1.3. The Project Manager is able to put the project back on schedule. in parallel. risks. lower than planned. Since the project is behind
schedule, it's Schedule Performance Index (SPI) is
What is the most likely outcome for the project? less than 1. In order to increase the SPI to 1, there
will most likely be an increase in costs, perhaps
from crashing activities on the critical path that will
lower the CPI towards 1. This will most likely
increase risks associated with the project when
trying to do more in less time.
Correction
840649 2.5 A project that should have been 90 percent complete by now is only 65 percent complete. The total project A The SPI is 0.72, and The SPI is 1.38, and The SPI is 0.94, and the The SPI is 0.80, and EV = %comply * budget. 75% * $100,000 = $75,000.
budget is US$120,000 and the actual cost of work performed (ACWP) is US$80,000. the CPI is 0.98. the CPI is 1.2. CPI is 1.04. the CPI is 0.91. AC = $72,000
CPI = EV/AC = 1.04
What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
A CPI over 1 means the project is under budget.
Current
840649 2.5 A project that should have been 90 percent complete by now is only 65 percent complete. The total project A The SPI is 0.72, and The SPI is 1.38, and The SPI is 0.94, and the The SPI is 0.80, and EV = % complete * budget: 65% * $120,000 =
budget is US$120,000 and the actual cost spent to date (AC) is US$80,000. the CPI is 0.98. the CPI is 1.2. CPI is 1.04. the CPI is 0.91. $78,000,
AC = $80,000.
What is the scheduled performance index (SPI) and cost performance index (CPI) of this project? CPI = EV/AC = $78,000/80,000 = 0.975 or 0.98
A CPI less than 1 means the project is over budget.

PV = % complete * budget: 90% * $120,000 =

$108,000,
SPI = EV/PV = $78,000/108,000 = 0.72
A SPI less than 1 means the project is behind
schedule.
Correction
840650 2.2 An intricate project has key stakeholders located in the United States, France, and China. D Rely on the Refer to the project Ensure that the senior Read the A communications management plan is developed
information in the management manager attends the communications man to ensure that the appropriate messages are
The Project Manager discovers that a senior manager asked a team member for project information. stakeholder information system next team meeting. agement plan. communicated to stakeholders in various formats
register. (PMIS). and various means as defined by the
No changes needed Which step is appropriate to take next? communication strategy.
840651 2.8 A Project Manager is working with a customer who repeatedly submits new feature requests for an existing D Hold a meeting with Define project Organize a meeting Analyze the scope The scope management plan documents how the
software product. the product boundaries with the stakeholders management plan project and product scope will be defined, validated,
manager to request immediately with the to set expectations. and iterate it through and controlled. The key benefit of this document is
The Project Manager has already provided the completed scope definition for the product's next version release that the number of sponsor. the scope definition that it provides guidance and direction on how
to stakeholders. new requests be process. scope will be managed throughout the project.
reduced.
Current Which step is appropriate for the Project Manager to take next?
840651 2.8 A Project Manager is working with a customer who repeatedly submits requests for new requirements for an D Hold a meeting with Define project Organize a meeting Analyze the scope The scope management plan documents how the
existing software product. the product boundaries with the stakeholders management plan to project and product scope will be defined,
manager to request immediately with the to set expectations. see how changes in developed, monitored, controlled and validated.
The Project Manager has already provided the completed scope definition for the product's next version release that the number of sponsor. scope are handled. The key benefit of this document is that it provides
to stakeholders. new requests be guidance and direction on how scope will be
reduced. managed throughout the project.
Correction Which step is appropriate for the Project Manager to take next?
840652 2.5 A project is 7 months into execution. The Project Manager determines that the cost performance index (CPI) is A Issue a change Ask for additional Crash the project Utilize the Since the project is over budget and the trend
.80. request for cost re- resources. schedule. management reserve. analysis show that will continue, the best course of
baselining. action is to re-baseline the cost of the project and
According to a trend analysis, the CPI has a downward trend. manage to that.

Current What is the next step that the Project Manager should take?
840652 2.5 A project is 7 months into execution. The Project Manager determines that the cost performance index (CPI) is A Issue a change Ask for additional Crash the project Utilize the Since the project is over budget and the trend
.80. request for cost re- resources. schedule. management reserve. analysis shows that this will continue, the best
baselining. course of action is to re-baseline the cost of the
According to a trend analysis, the CPI has a downward trend. project and manage to that.

Correction What is the next step that the Project Manager should take?
840653 2.3 A project is being implemented. A Anticipate risk Use forecasting Plan to use the Utilize methods such These new requirements may pose additional risks.
responses and methods. contingency reserve as earned value These risks need to be documented and appropriate
The research and development department communicates to the Project Manager that the product's modify the risk and update the risk management (EVM). responses need to be identified.
requirements have changed. These changes were not anticipated, may significantly influence potential sales register accordingly. mitigation plan.
numbers, and could impact project scope.

Current What is the appropriate action for the Project Manager to take?
840653 2.3 A project is being implemented. A Update the risk Use forecasting Plan to use the Utilize methods such These new requirements may pose additional risks.
register accordingly methods. contingency reserve as earned value These risks need to be documented and appropriate
The research and development department communicates to the Project Manager that the product's and identify risk and update the risk management (EVM). responses need to be identified.
requirements have changed. These changes were not anticipated, may significantly influence potential sales responses. mitigation plan.
numbers, and could impact project scope.

Correction What is the appropriate action for the Project Manager to take?
 840654 2.5 A project has the following characteristics: B The project is ahead The project is behind The project is ahead of CV = EV - AC; 540-650 = -110
of schedule and schedule and over schedule and over The project is behind SV = EV - PV; 540-630 = -90.
-US$3 million budget under budget. budget. budget. schedule and under
-Planned cost of US$630,000 budget. Negative cost variance means over budget
-Actual cost of US$650,000 Negative schedule variance means behind schedule.
-Earned value of US$540,000

Current Which statement is true about the current status of the project?
840654 2.5 A project has the following characteristics: B The project is ahead The project is behind The project is ahead of The project is behind CV = EV - AC: 540 - 650 = -110
of schedule and schedule and over schedule and over schedule and under SV = EV - PV: 540 - 630 = -90
-US$3 million budget under budget. budget. budget. budget.
-Planned value of US$630,000 Negative cost variance means project is over budget
-Actual cost of US$650,000 Negative schedule variance means project is behind
-Earned value of US$540,000 schedule.

Correction Which statement is true about the current status of the project?
840655 1.5 A project is in the execution phase. C Build library Deliver workshops. Train the new team. Host a webinar. Develop Team is the process of improving
services. competences, team member interaction, and
Due to the demand for a quick turnaround time, the Project Manager needs to rapidly assign resources to build overall team environment to enhance project
the team and meet project requirements. performance. Training is a Tool & Technique of the
Develop Project Team process.
Current Which action should the Project Manager take next?
840655 1.5 A project is in the execution stage. C Build library Deliver workshops. Acquire and train the Host a webinar. Once the project team is established, the Project
services. new team. Manager can then start developing them. Develop
Due to a demand to complete the project quickly, the Project Manager needs to rapidly assign resources to build Team is the process of improving competences,
the team and meet project requirements. team member interaction, and overall team
environment to enhance project performance.
Which action should the Project Manager take next? Training is a Tool & Technique of the Develop
Correction Project Team process.
840656 3.2 A Project Manager leaves the company and is replaced. A Look over the Review the project Modify the project Revisit the project The Project Charter is one of the most important
project charter to diary and look schedule, adding a new budget to determine project documents. It defines many aspects of the
The new Project Manager wants to start guiding the team toward project success. identify goals and for notes made by activity related to the if extra time is project which are critical to the new Project
deliverables. the former Project knowledge transfer required. Manager's understanding of the project strategy, as
What should the new Project Manager do first? Manager. process. well as the tactical execution. Any other actions
before reading the official project charter will be
No changes needed made with a bias.
840657 3.2 A Project Manager receives the following for a new project: A Review and Put together the Build the project Ensure project The business case and project goals need to be
understand the project team and schedule and charter approval is understood first before a charter can be written.
-assumptions business case and assign project tasks. determine the critical obtained from the Building a team and a schedule come later in the
-restrictions project goals. path. sponsor. process.
-preliminary scope

No changes needed After receiving this information, what should the Project Manager do first?
840658 2.10 A Project Manager joins a project that has the following features: A Put any changes to Hold daily stand-ups Ask that all Disallow stakeholders Scope creep can be avoided by adherence to the
scope through the with all development development team from directly agreed upon change management process.
-Globally distributed team formal approval teams. leads prepare detailed interacting with the
-Budget that is fixed process. requirements. development team
-Very tight deadlines leads.

During planning, what should the Project Manager do to avoid any scope creep and keep the team focused on
Current delivering a product that meets requirements?
840658 2.10 A Project Manager joins a project that has the following features: C Ask that all Hold daily stand-ups Put any changes to Disallow stakeholders Scope creep can be avoided by adherence to the
development team with all development scope through the from directly agreed upon change management process.
-Globally distributed team leads prepare teams. formal approval interacting with the
-Budget that is fixed detailed process. development team
-Very tight deadlines requirements. leads.

During planning, what should the Project Manager do to avoid any scope creep and keep the team focused on
Correction delivering a product that meets requirements?
840659 2.2 A project is delayed. To obtain the desired quality level of the deliverables, a change is required. A Refer to the Provide a change Organize a meeting Review the The Monitoring of the communications process may
communications request to include with the project communications result in improved effectiveness of communication
First, the Project Manager issues a formal change request and communicates the change to all stakeholders. management and stakeholders' sponsor to better management plan, through additional and possibly amended
Then, the Project Manager learns that this communications approach did not meet stakeholders' expectations. stakeholder expectations in the understand follow it, and issue a communications plans and activities. Such iterations
engagement plans. project management stakeholders' status report. illustrate the continuous nature of the Project
What should the Project Manager do next? plan. expectations. Communications Management processes. Issues or
key performance indicators, risks, or conflicts may
trigger an immediate revision.
Current
840659 2.2 A project is delayed. To obtain the desired quality level of the deliverables, a change is required. A Refer to the Provide a change Organize a meeting Review the The Monitoring of the communications and
communications request to include with the project communications stakeholder engagement processes may result in
First, the Project Manager issues a formal change request and communicates the change to all stakeholders. management and stakeholders' sponsor to better management plan, improved effectiveness of communication through
Then, the Project Manager learns that this communications approach did not meet stakeholders' expectations. stakeholder expectations in the understand follow it, and issue a additional and possibly amended communications
engagement plans. project management stakeholders' status report. plans and activities. Such iterations illustrate the
What should the Project Manager do next? plan. expectations. continuous nature of the Communications
Management and Stakeholder Engagement
processes. Issues or key performance indicators,
risks, or conflicts may trigger an immediate revision.
Correction
 840660 2.10 A project sponsor asks the Project Manager to change production materials because these materials could cause A Follow the project Immediately End the current work Reject the change The impacts of the change to the project must be at
health problems to consumers. change control implement the and enact the change because the request least qualitatively assessed, and Optimizely
process and change and submit a control process. is outside of scope. quantitatively assessed, before submitted to the
What is an appropriate step for the Project Manager to take? thoroughly change request for Chance Control Board. A Change Control Board
investigate the formal relies on the Project Manager to provide all
matter. documentation. available information for effective decision making.
Current
840660 2.10 A project sponsor asks the Project Manager to change production materials because these materials could cause A Follow the perform Immediately End the current work Reject the change The impacts of the change to the project must be
health problems to consumers. integrated change implement the and enact the change because the request analyzed and understood before being submitted to
control process and change and submit a control process. is outside of scope. the Change Control Board. A Change Control Board
What is an appropriate step for the Project Manager to take? thoroughly change request for relies on the Project Manager to provide all
investigate the formal available information for effective decision making.
matter. documentation.
Correction
840661 2.10 A project is in the execution phase. A Confirm that all Hold a meeting with Organize a meeting Ensure all requested The team and Project Manager must follow the
team members and the board and project with team members to
changes are applied documented and agreed upon change management
Three necessary changes are brought to the attention of the team. The team members all have differing opinions stakeholders sponsor to address review the issues and
to the project and processes.
regarding how to implement the changes. understand and the issue. request changes where
communicate directly
follow the change needed. with all team
Current What should the Project Manager do? management plan. members.
840661 2.10 A team was in the execution stage of the project management plan when three necessary changes were brought B Hold a meeting with Confirm that all team Organize a meeting Ensure all requested The team and Project Manager must follow the
to their attention. The team members all have differing opinions regarding how to implement the changes. the board and members and with team members to changes are applied documented and agreed upon change management
project sponsor to stakeholders review the issues and to the project and processes.
What should the Project Manager do? address the issue. understand and request changes where communicate directly
follow the change needed. with all team
Correction management plan. members.
840662 2.17 After a project ends, the Project Manager and project team members are still being asked to do the following: A Complete the hand Review the Formally disband the Continue to fulfill the Project closure and hand-off will ensure knowledge
over of the project. acceptance criteria project team and find a requests as the transfer to production and/or operations.
-Evaluate new requirements and get acceptance. new project. product is still being
-Make minor modifications developed.
-Solve technical issues

The Project Manager wants to ensure the product or service developed by the project now has operational
support.

What should the Project Manager do?

No changes needed
840663 2.2 The initial draft of a project management plan is completed. A Send the plan for Have each Ask select stakeholders Organize individual By sending the project management plan to the
the stakeholders to stakeholder review to review particular meetings with only attendees in advance, the PM can insure that the
The Project Manager plans to show the draft to stakeholders who are located around the globe for approval. The review, and then the plan individually, sections of the plan the key stakeholders meeting is most productive.
Project Manager has limited time to gain approval, and the project management plan is lengthy. meet with the all of adding their based on their areas of to walk them through
them to discuss it. comments, and then expertise. the plan.
The Project Manager needs to ensure that the review of the plan is completed on time. update the document
accordingly.
Which action should the Project Manager take?
No changes needed
840664 1.1 A Project Manager joins a project as a replacement on a project team. During initial meetings, the Project B Storming Forming Norming Performing Storming often starts where there is a conflict
Manager realized there are many differing opinions about how to address technical decisions. Team members did between team members' natural working styles.
not respect each other's ideas, and the environment was becoming counterproductive. However, now the team People may work in different ways for all sorts of
has begun to communicate more effectively and develop some processes and procedures for working together. reasons but, if differing working styles cause
unforeseen problems, they may become frustrated.
In what phase of development is the team now?
Current
840664 1.1 A Project Manager joins a project as a replacement on a project team. During initial meetings, the Project C Forming Storming Norming Performing Storming often starts where there is a conflict
Manager realized there are many differing opinions about how to address technical decisions. Team members did between team members' natural working styles.
not respect each other's ideas, and the environment was becoming counterproductive. However, now the team People may work in different ways for all sorts of
has begun to communicate more effectively and develop some processes and procedures for working together. reasons but, if differing working styles cause
unforeseen problems, they may become frustrated
In what phase of development is the team now? and counterproductive. Once the team members
start working together and adjusting their work
habits and behaviors to be more supportive, the
team has transitioned into Norming.
Correction
840665 1.12 A planned task in a sprint does not get completed due to an issue that appeared three days ago but did not get A During the In the demo, address During the next In the next daily A retrospective is a great opportunity to talk about
resolved. The Project Manager wants to prevent this type of situation in the future. retrospective, the issue. iteration planning standup meeting, what went right, what went wrong, lessons learned
examine the issue. meeting, discuss the review the issue. and what to improve for next time.
What should the Project Manager do? issue.
No changes needed
 840666 2.3 A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with B B, A, D, C B, C, A, D B, A, C, D C, D, A, B C, D, A, B Risk severity is the product of probability and
this concern, the project team identifies four project risks and then evaluates both the probability of occurrence impact; the higher the product, the higher the risk is
and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. rated.

Risk
Probability
Impact

A 1 5
B 4 4
C 2 5
D 2 2

Based on the table, in what order should the project manager rank these risks for risk management purposes?

Current
840666 2.3 A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with B B, A, D, C B, C, A, D B, A, C, D C, D, A, B C, D, A, B Risk severity is calculated by multiplying probability
this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and impact. For example, Risk A has a probability of
and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. 1 and an impact of 5: 1 x 5 = 5. The higher the
value, the higher the risk is rated.
Risk
Probability
Impact

A 1 5
B 4 4
C 2 5
D 2 2

Based on the table, in what order should the project manager rank these risks for risk management purposes?

Correction
840667 1.11 A Project Manager needs to successfully lead a project that has diverse, globally-dispersed team members. A Be aware of local Seek help from the Travel to each team Explore each team The Project Manager needs to be proactive and
customs, remain human resource member's geographic member's culture in- learn what he can while also maintaining flexibility.
What should the Project Manager do to develop cultural sensitivity? flexible when department to obtain location to gain depth for several
working with team formal training in this awareness of their weeks to be sensitive
members, and area. culture and meet face- to their needs.
recognize that to-face.
Current culture is learned.
840667 1.11 A Project Manager needs to successfully lead a project that has diverse, globally-dispersed team members. D Explore each team Seek help from the Travel to each team Be aware of local The Project Manager needs to be proactive and
member's culture in- human resource member's geographic customs, remain learn what he can while also maintaining flexibility.
What should the Project Manager do to develop cultural sensitivity? depth for several department to obtain location to gain flexible when working
weeks to be formal training in this awareness of their with team members,
sensitive to their area. culture and meet face- and recognize that
needs. to-face. culture is learned.
Correction
840668 1.8 On a project, three critical risks with a high-impact are identified. A 1. Check with the 1. Hire outside 1. Assume the risks. 1. Generate a The functional manager is the person who will be
functional manager resources. 2. Control these risks contingency reserve able to reschedule, reassign or replace resources.
The Project Manager must find a solution to address these risks immediately. regarding the 2. Assign these often to reduce to solve the potential
resources' resources to handle potential impact. schedule delay.
Three specific resources are required to address the risks; however, they are already committed to another availability. the tasks. 2. Mitigate the
project with critical deliverables. 2. Negotiate task possible impact.
crashing or
Which action should the Project Manager take? rescheduling with
the functional
No changes needed manager.
840669 1.5 Schedule performance issues are occurring on a project. After assessing the issue, the Project Manager A Implement training Request that the Advise the senior-level Design and conduct The PM must train the junior members and supply a
determines that the cause is the expertise levels of project resources. where necessary, senior-level resources resources, and replace training for the junior- checklist so that all are checking all and only what
and create a help the the junior-level level staff. they are supposed to be checking.
Specifically, a few of the senior-level resources check irrelevant details, and some inexperienced resources take checklist for all inexperienced resources.
too much time to complete tasks. team members. resources.

The Project Manager needs to enhance team performance.

Current Which action is appropriate to take?

840669 1.5 Schedule performance issues are occurring on a project. After assessing the issue, the Project Manager A Implement training Request that the Advise the senior-level Design and conduct The PM must train the junior members and supply a
determines that the cause is the expertise levels of project resources. where necessary, senior-level resources resources, and replace training for the junior- checklist so that all team members are checking
and create a help the the junior-level level staff. only what they are supposed to be checking.
Specifically, a few of the senior-level resources check irrelevant details, and some inexperienced resources take checklist for all inexperienced resources.
too much time to complete tasks. team members. resources.

The Project Manager needs to enhance team performance.

Correction Which action is appropriate to take?

 840670 1.5 Multiple new members are added to an ongoing project. Although all original team members received basic A Ask the original Assure all new team Revise the team, so Recognize that this is It is the PM's responsibility to make sure that the
training on the specifics of the business operation that the project supports, the new members do not have the team members to members that they that the newer a common new members are adequately trained. This
same basic understanding. This lack of understanding results in decreased productivity. provide support and should feel resources are moved occurrence when approach provides that training.
training, and comfortable asking to other projects and teams experience
How should the Project Manager respond to this issue? schedule a second for help from both resources with change, and revise
kick-off meeting for the long-term relevant experience the schedule to allow
new team members and Project are added, then log for the slight
members. Manager. lessons learned. decrease in
No changes needed productivity.
840671 2.2 A project’s single sponsor has been replaced by a steering committee due to a significant increase in project size. A Tailor Follow the initial Schedule a low-key Ensure that the new The Project Manager needs to be proactive and
communications to project plan, introductory meeting steering committee respond to this change. The same communication
How should the Project Manager approach this change? the new steering recognizing that the with the new steering members receive the that was planned for a single sponsor will not
committee, stakeholder group committee and the project’s current necessarily work for this steering committee.
recognizing that now includes the team, while continuing status report.
there has been a steering committee to follow the initial
change in members. project plan.
stakeholder
structure.
No changes needed
840672 2.3 Prior to preparing a monthly project status report, a Project Manager identifies three new risks. All of these risks A Risk register and Risk register and Risk management plan Lessons learned The Project Manager must check the risk register
could impact critical key milestones. risk report. organizational and risk report. repository and risk and risk report to see if this is indeed a new risk and
process assets. report. to see if there was action already planned around it.
The Project Manager wants to reference additional information before presenting this new risk information.

To which sources should the Project Manager refer?

Correction
840673 3.2 A week prior to the project kick-off call, a Project Manager meets with a key project resource to gain a deeper A Perform a feasibility Discuss the resource's Note the concerns in Identify threats and To ensure that the deliverable are realistic, the
understanding of how complex the project deliverables are. study, and then concerns with the the issue log to review preventive actions by Project Manager needs to conduct a feasibility study
assess the results. sponsor, and modify at a later date. conducting a risk and then evaluate the results. None of the other
The resource expresses concern and worry regarding the deliverables. the project charter. assessment. choices will ensure this.

No changes needed What should the Project Manager do to ensure that the deliverables are realistic?
840674 2.7 During user testing a client agreed to a final product. A few days later the client is reconsidering their agreement A Review the project’s Refer to the project’s Review the Refer to the project's The definition of acceptance criteria may
acceptance criteria. quality management requirements project charter. significantly increase or decrease quality costs and,
What should the Project Manager do? plan. documentation. therefore, project costs. Satisfying all acceptance
criteria implies the needs of the stakeholders have
Current been met.
840674 2.7 During user testing a client agreed to a final product. A few days later the client is reconsidering their agreement. B Refer to the Review the project’s Review the Refer to the project's Satisfying all acceptance criteria implies the needs
project’s quality acceptance criteria. requirements project charter. of the stakeholders have been met.
What should the Project Manager do? management plan. documentation.
Correction
840675 2.3 Although the sponsor and project team say that the new project has an adequate budget and realistic schedule, A Engage in Ask the project Schedule a meeting
Execute the project The Project Manager needs to be proactive and to
the Project Manager worries that unplanned events could threaten the project’s success. identification of sponsor for additional with the functional
as planned, familiarize himself with the identified risks and their
project risks, then funding to cover manager to address
recognizing that mitigation strategies.
What should the Project Manager do first? assess those risks. project planning. the potential impact of
additional project
unplanned risks.
funds must be
requested at a later
No changes needed point in the project.
840676 2.12 A large project includes functional groups in four countries. It is close to completion, so the Project Manager must A The project sponsor The steering The functional The four managers Since the sponsor provided the resources for the
prepare the closeout documents. should be asked to committee should be managers from each from the four project, it is their responsibility to officially sign off
sign off. asked to sign off. group should be asked countries should be on the project deliverables.
No changes needed How should the Project Manager obtain appropriate signoff on the acceptance of project deliverables? to sign off. asked to sign off.
840677 2.7 A project has the following characteristics: A Use a cause-and- Modify the quality Request that the Reach out to the By understanding the root cause of the issue, the
effect diagram for management plan to project to undergo an project sponsor for Project Manager may avoid this type of problem
-A quality management plan is in place. root cause analysis. conform to project internal audit. their input. later on in this and other projects.
-The quality management plan states that project deliverables must be reviewed, at a minimum, 1.5 weeks practices.
before the deadline.
-Four deliverables have missed this quality requirement.

Current What is an appropriate step for the Project Manager to take?

840677 2.7 A project has the following characteristics: D Reach out to the Modify the quality Request that the Use a cause-and- By understanding the root cause of the issue, the
project sponsor for management plan to project undergo an effect diagram for Project Manager may avoid this type of problem
-A quality management plan is in place. their input. conform to project internal audit. root cause analysis. later on in this and other projects.
-The quality management plan states that project deliverables must be reviewed, at a minimum, 1.5 weeks practices.
before the deadline.
-Four deliverables have missed this quality requirement.

Correction What is an appropriate step for the Project Manager to take?

840678 2.3 A company wants to reduce costs by installing solar panels. Their local government provides subsidies for specific A Log the issue in the Ensure the issue log is Make use of the File a change request. Logging the issue first means that it can be analyzed
energy-efficient projects. Issue Log. updated. contingency reserve. and understood by the project team and all
stakeholders. Updating is not an option since by
After project start, the program manager learns that solar panels may not qualify for the energy-efficiency definition, an issue is not a risk. No other actions
subsidy. should be taken before the impact issue is fully
assessed.
Current How should the program manger address this issue?
 840678 2.3 A company wants to reduce costs by installing solar panels. Their local government provides subsidies for specific A Log the issue in the Ensure the issue log is Make use of the File a change request. Logging the issue first means that it can be analyzed
energy-efficient projects. Issue Log. updated. contingency reserve. and understood by the project team and all
stakeholders. No other actions should be taken
After project start, the Project Manager learns that solar panels may not qualify for the energy-efficiency subsidy. before the impact issue is fully assessed.

How should the Project Manager address this issue?

Correction
840679 1.1 Three parts of a single project are being completed by three project teams. The three parts are highly dependent A Identify potential Decide which team’s Document conflicts as Continue to let all Consistent communication is important for ensuring
on each other. The team leader worries that this might create conflicts when the outputs from the three teams conflicts, and then work should be they occur, and take three teams work a lower probability of issues and successfully
are combined, and asks for advice. arrange for a prioritized, then action to remedy any simultaneously, addressing existing risks.
weekly joint delay the work from problems that arise. recognizing that
What advice should the Project Manager provide? meeting with the the other two teams conflicts can be
members of the to ensure there are addressed at the
three teams to no conflicts. testing phase.
review each other’s
No changes needed work.
840680 2.2 In response to slippage on some scheduled tasks, the Project Manager reprioritized a number of subsequent tasks A Refer to the Review the Refer to the change Review the risk The communications management plan is
in order to fix the problem. communications stakeholder management plan. management plan. developed to ensure that the appropriate messages
management plan. engagement plan. are communicated to stakeholders in various
The reprioritization did not put the project back on track, and now the Project Manager needs to escalate the formats and various means as defined by the
issue to project stakeholders. communication strategy.

Current To escalate the issue, what should the Project Manager do first?
840680 2.2 In response to slippage on some scheduled tasks, the Project Manager reprioritized a number of subsequent tasks C Refer to the change Review the Refer to the Review the risk The communications management plan is
in order to fix the problem. management plan. stakeholder communications management plan. developed to ensure that the appropriate messages
engagement plan. management plan. are communicated to stakeholders in various
The reprioritization did not put the project back on track, and now the Project Manager needs to escalate the formats and various means as defined by the
issue to project stakeholders. communication strategy.

Correction To escalate the issue, what should the Project Manager do first?
840681 2.7 A project is in the execution phase. B Control Statistical sampling Process audit Quality assurance Statistical sampling involves choosing part of a
procurement population of interest for inspection (for example,
Based on the originally approved blueprint, 1,000 products were developed. The project team randomly chooses selecting 10 engineering drawings at random from a
100 products to evaluate against the quality plan. list of 75). The sample is taken to measure controls
and verify quality. Sample frequency and sizes
What is the project team undertaking? should be determined during the Plan Quality
Current Management process.
840681 2.7 A project is in the execution stage. B Control Statistical sampling. Process audit. Quality assurance. Statistical sampling involves choosing part of a
procurement. population of interest for inspection (for example,
Based on the originally approved blueprint, 1,000 products were developed. The project team randomly chooses selecting 10 engineering drawings at random from a
100 products to evaluate against the quality plan. list of 75). The sample is taken to measure controls
and verify quality. Sample frequency and sizes
What is the project team undertaking? should be determined during the Plan Quality
Correction Management process.
840682 2.11 Because a deliverable does not meet the agreed-upon quality specifications, it is rejected by the customer. Team B Check the service Review the Check the internal Review the resource A contract is a mutually binding agreement that
members find that the deliverable does not meet expectations because there is a problem with vendor-provided level agreement procurement quality assurance management plan obligates the seller to provide the specified
parts. (SLA) established management plan reports. and document products, services, or results; obligates the buyer to
with the vendor. and contract lessons learned. compensate the seller; and represents a legal
The vendor says that they will not correct the problem. agreements. relationship that is subject to remedy in the courts.

No changes needed Before deciding on next steps, what should the Project Manager do?
840683 2.11 Several team members have been transferred to another project, so the Project Manager needs additional A Recommend a fixed Recommend a time Recommend a cost Recommend a firm A Fixed Price Incentive Fee Contract (FPIF) is a type
resource support from a new supplier. The Project Manager is concerned about the cost risk of using a new price incentive fee and material (TM) plus incentive fee fixed price (FFP) of contract where the buyer pays the seller a set
supplier at this stage of the project. (FPIF) contract. contract. (CPIF) contract. contract. amount (as defined by the contract), and the seller
can earn an additional amount if the seller meets
Now, the Project Manager needs to work with the procurement team to establish specifications and type of defined performance criteria.
contract to be used.

Current What should be done?

840683 2.11 Several team members have been transferred to another project, so the Project Manager needs additional B Recommend a time Recommend a fixed Recommend a cost Recommend a firm A Fixed Price Incentive Fee Contract (FPIF) is a type
resource support from a new supplier. The Project Manager is concerned about the cost risk of using a new and material (TM) price incentive fee plus incentive fee fixed price (FFP) of contract where the buyer pays the seller a set
supplier at this stage of the project. contract. (FPIF) contract. (CPIF) contract. contract. amount (as defined by the contract), and the seller
can earn an additional amount if the seller meets
Now, the Project Manager needs to work with the procurement team to establish specifications and type of defined performance criteria.
contract to be used.

Correction What should be done?

840684 2.15 A previously-identified technical issue has been resolved and the project is moving forward. The Project Manager A Ensure that the Create a risk report, Notify the project Ensure that the The issue log will help the Project Manager
has been warned that the same issue will probably arise on similar projects in the future. issue log is updated. and keep the report sponsor about the lessons learned effectively track and manage issues, ensuring that
current. warning. register is updated. they are investigated and resolved.
Current What should be done first when responding to this warning?
840684 2.15 A previously-identified technical issue has been resolved and the project is moving forward. The Project Manager A Ensure that the Create a risk report, Notify the project Ensure that the The issue log should be updated saying the issue
has been warned that the same issue will probably arise on similar projects in the future. issue log is updated and keep the report sponsor about the lessons learned was resolved and update the lessons learned
and update the current. warning. register is updated. register about potential risks for future projects.
What should be done first when responding to this warning? lessons learned
Correction register
 840685 2.5 The Project Manager learns that one team member needs to complete a critical task that is outside of the project, A Meet with the team Ask the team Send a report to the Tell the team The resource management plan is used to help
resulting in a scheduling risk for the project. member’s manager, member to focus on project sponsor, member’s manger to determine how resources allocated to agreed-upon
and negotiate for the critical task, and documenting release the team risk responses will be coordinated with other
How can the Project Manager eliminate this risk? an alternative time obtain an additional noncompliance from member from outside project resources. This will provide guidance as to
to complete the resource from the member’s activities until the how the Project Manager can negotiate with the
other task. another department. manager. scheduled project resource's manager.
activity is complete.
No changes needed
840686 1.4 The Project Manager receives a progress report during a demo and review meeting. The report shows that the Support self- Ensure that there is a Ensure that the team is Provide early training For Agile projects, rather than a Project Manager
agile project is not on track. Since all work was purposely selected and sequenced to meet higher-level objectives, organization for the contingency reserve trained to use the agile and ongoing selecting and sequencing work, higher-level
the Project Manager is surprised by the report. project team and to cover these issues. process reporting mentoring about the objectives are explained and the team members are
help them provide system. agile approach for the empowered to self-organize specific tasks as a
In the future, how can the Project Manager prevent this type of miscommunication in an agile project? buy-in for the project team. group to best meet those objectives. This leads to
project. the creation of practical plans with high levels of
Current buy-in from the team members.
840686 1.4 The Project Manager receives a progress report during a demo and review meeting. The report shows that the A Support self- Ensure that there is a Ensure that the team is Provide early training For Agile projects, rather than a Project Manager
agile project is not on track. Since all work was purposely selected and sequenced to meet higher-level objectives, organization for the contingency reserve trained to use the agile and ongoing selecting and sequencing work, higher-level
the Project Manager is surprised by the report. project team and to cover these issues. process reporting mentoring about the objectives are explained and the team members are
help them provide system. agile approach for the empowered to self-organize specific tasks as a
In the future, how can the Project Manager prevent this type of miscommunication in an agile project? buy-in for the project team. group to best meet those objectives. This leads to
project. the creation of practical plans with high levels of
Correction buy-in from the team members.
840687 1.2 As part of effective leadership, Project Managers help team members grow and keep them motivated throughout A Stand up for the Challenge the team Use daily discussion Provide a team The Team Charter is a rare, but key agile document.
each project. team’s beliefs and by delegating project sessions to solicit and reward for each Created by the entire team and updated when there
be assertive. tasks. respond to the team’s successfully are new joiners. It is important that Servant Leaders
What is one trait that supports this effective leadership? concerns. completed task defend the Team Charter and assert its principles if
they are challenged.
Correction
840688 2.7 The project is overseen by a senior Project Manager. A new Project Manager joins the project, and the sponsor A Meet with the Schedule a meeting Obtain the necessary Postpone the The new Project Manager needs to consult with the
asks the new Project Manager to develop the quality management plan. senior Project with the customer to benchmarking samples development of the senior Project Manager to find out what practices
Manager to identify collect requirements and cost-benefit quality management and processes are already in place.
How should the new Project Manager proceed? established plans and obtain analyses from the plan until quality
and processes. benchmarking sponsor. metrics and quality
Then, ask for samples. checklists are
assistance in created.
selecting the
appropriate
standards.
No changes needed
840689 2.4 A small group of users complain during a project’s user acceptance stage. The users say that their expectations A Make use of Engage in risk Make use of conflict Create a professional Managing stakeholder engagement helps to ensure
are not met. stakeholder assessments management relationship with that stakeholders clearly understand the project
feedback during the throughout the techniques. users. goals, objectives, benefits, and risks for the project,
Which action could help avoid this issue on future projects? project. project. as well as how their contribution will enhance
project success. Listening to their feedback is an
important part of this engagement.
Current
840689 2.4 A small group of users complain during a project’s user acceptance stage. The users say that their expectations D Create a Engage in risk Make use of conflict Make use of Managing stakeholder engagement helps to ensure
are not met. professional assessments management stakeholder feedback that stakeholders clearly understand the project
relationship with throughout the techniques. during the project. goals, objectives, benefits, and risks for the project,
Which action could help avoid this issue on future projects? users. project. as well as how their contribution will enhance
project success. Listening to their feedback is an
important part of this engagement.
Correction
840690 2.3 The project sponsor requires a project team composed of resources that live in four different time zones, working A In the overall In the key As part of high-level As part of the Having a dispersed project team does not come
in four different locations. The project sponsor did not consider the implications of this requirement, and believes project risks stakeholder list requirements resource without risks. These risks need to be identified in
that the dispersion will provide an ideal project team that will save costs. management plan the risk for the project. Develop Project Charter:
Tools and Techniques, Expert judgement risk
Current Where should this be documented in the project charter? identification
840690 2.3 The project sponsor requires a project team composed of resources that live in four different time zones, working C As part of high-level In the key In the overall project As part of the Having a dispersed project team does not come
in four different locations. The project sponsor did not consider the implications of this requirement, and believes requirements. stakeholder list. risks. resource without risks. These risks need to be identified in
that the dispersion will provide an ideal project team that will save costs. management plan. the charter as an overall risk for the project.

Correction Where should this be documented in the project charter?

840691 2.2 A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In light of A Schedule meetings Update the Revise the stakeholder Share the benefits Meetings are used to develop an understanding of
the change, the Project Manager needs to develop an understanding of this new stakeholder and identify any with the new assumption log. engagement plan. management plan significant project stakeholders. They can take the
new high-level risks that may result from the change. stakeholders. with the new form of facilitation workshops, small group guided
stakeholders. discussions, and virtual groups using electronics or
What should the Project Manager do? social media technologies to share ideas and
Current analyze data.
840691 2.2 A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In light of A, C Schedule meetings Update the Revise the stakeholder Share the benefits Meetings are used to develop an understanding of
the change, the Project Manager needs to develop an understanding of this new stakeholder and identify any with the new assumption log. engagement plan. management plan project stakeholders. Since there is a new
new high-level risks that may result from the change. stakeholders. with the new stakeholder on the project, the stakeholder
stakeholders. engagement plan should be reviewed and revised to
Correction Which two options should the Project Manager use? include them.
 840692 2.3 The project requires the development of a human resource system (HRIS) to centrally manage human resources A Log high-level Calculate and Formulate a risk Engage in regular risk Logging and then analyzing high level project risks
and payroll. The project sponsor is a multinational company. project risks. quantify project risks. mitigation plan. reviews. based off of Lessons Learned from previous
initiatives is a great way to set a basis for the
The Project Manager reviews historical data on the company’s human resources practices and considers the project.
regulatory framework of the project. Still, there are concerns about project risks.

Current What should the Project Manager do in response to these concerns?

840692 2.3 The project requires the development of a human resources information system (HRIS) to centrally manage A Log high-level Calculate and Formulate a risk Engage in regular risk Logging and then analyzing high level project risks
human resources and payroll. The project sponsor is a multinational company. project risks. quantify project risks. mitigation plan. reviews. based off of Lessons Learned from previous
initiatives is a great way to set a basis for the
The Project Manager reviews historical data on the company’s human resources practices and considers the project.
regulatory framework of the project. Still, there are concerns about project risks.

Correction What should the Project Manager do in response to these concerns?

840693 1.2 A Project Manager needs stakeholder involvement in order to identify strategic and operational assumptions and D Make use of Review risk Engage in effective Use effective Facilitation is the ability to effectively guide a group
constraints. Unfortunately, the Project Manager is finding it hard to obtain consistent input due to lack of political awareness management tools meeting management facilitation event to a successful decision, solution, or
participation. techniques. and techniques. techniques. techniques. conclusion. A facilitator ensures that there is
effective participation, that participants achieve a
How can the Project Manager boost stakeholder input? mutual understanding, that all contributions are
considered, that conclusions or results have full buy-
in according to the decision process established for
the project, and that the actions and agreements
achieved are appropriately dealt with afterward.
No changes needed
840694 2.15 The Project Manager reviews the issues log and sees that three tasks assigned to three team members are A Meet with the Contact the project Ask those who are Inform the team to The Project Manager needs to be proactive and
significantly behind schedule. relevant team sponsor and escalate responsible for the quickly bring the review the activities with the team and to identify
members to review the issue in order to reason for the delays tasks up to date, so resolution strategies.
How should the Project Manager handle this issue? the tasks and reduce delays. and their plans for next that the project is not
determine a steps. at risk.
strategy for
Current resolving the issue.
840694 2.15 The Project Manager reviews the issue log and sees that three tasks assigned to three team members are A Meet with the Contact the project Ask those who are Instruct the team to Since the three tasks are behind schedule, there is a
significantly behind schedule. relevant team sponsor and escalate responsible for the quickly bring the possible risk to the project. The Project Manager
members to review the issue in order to reason for the delays tasks up to date, so needs to be proactive and review the activities with
How should the Project Manager handle this issue? the tasks and reduce delays. and their plans for next that the project is not the team to identify resolution strategies.
determine a steps. at risk.
strategy for
Correction resolving the issue.
840695 2.17 Project team members are spending a lot of time helping maintenance and operations staff with a recently D Final report, Procurement Procurement Final report, project When closing the project, the Project Manager
commissioned project component. organizational agreements, project agreements, document updates, reviews the project management plan to ensure
process assets document updates, stakeholder and organizational that all project work is completed and that the
The Project Manager needs to validate that the component was signed off and ownership transferred. updates, and and organizational engagement plan, and process assets project has met its objectives. The project
procurement process assets organizational process updates. documents are updated accordingly.
Which three documents should the Project Manager use for this decision? agreements. updates. assets updates.
No changes needed
840696 2.4 A global organization sponsors a project that involves six different companies. When the project is partially A Update the Revise the project Update the Revise the project The stakeholder engagement plan is updated to
complete, the Project Manager learns that one stakeholder is ill and needs to decrease their level of involvement. stakeholder charter. stakeholder register. management plan. reflect any processes, procedures, tools, or
engagement plan. techniques that affect the engagement of
What should the Project Manager do? stakeholders in project decisions and execution.
No changes needed
840697 3.1 A new law is expected within the next four-to-five months that will affect the business’ type of products. The next A 1. Schedule a 1. Revise the risk 1. Move ahead with 1. Schedule a meeting This new law can have a profound effect on the
product launch is starting, and should be completed within three months. Unfortunately, the new product would meeting with the management plan. the project; following with the sponsor and project. It will certainly lead to new potential risks,
not meet the requirements of the proposed law. sponsor and key 2. Move ahead with the plan. key stakeholders to new assumptions and a possible charter change.
stakeholders to planning the project. 2. Ensure on-time warn them about the
How should the Project Manager respond to this potential problem? discuss risks. completion, so that the law.
2. Using the results product will not be 2. Advise them to
of the meeting, affected by any cancel the project
revise the possible rule change. until the legislation is
assumption log and finalized.
project charter.
No changes needed
840698 2.3 A Project Manager implemented an approved change to manage a risk. Three months after the implemented A Follow up to verify Revisit or change Update the lessons Update the Project work should be continuously monitored for
change, the Project Manager learns that the change did not produce the desired result, and there are adverse that a risk response existing assumptions learned register with probability and new, changing, and outdated individual project risks
consequences. is performing as after reviewing the the risk information. impact matrix after and for changes in the level of overall project risk by
expected. assumption log. assessing any new applying the Monitor Risks process. The Monitor
What can the Project Manager do to avoid this problem on future projects? risks. Risks process uses performance information
generated during project execution to determine if
the response was effective
Current
840698 2.3 A Project Manager implemented an approved change to manage a risk. Three months after the implemented D Update the Revisit or change Update the lessons Follow up to verify Project work should be continuously monitored for
change, the Project Manager learns that the change did not produce the desired result, and there are adverse probability and existing assumptions learned register with that a risk response is new, changing, and outdated individual project risks
consequences. impact matrix after after reviewing the the risk information. performing as and for changes in the level of overall project risk by
assessing any new assumption log. expected. applying the Monitor Risks process. The Monitor
What can the Project Manager do to avoid this problem on future projects? risks. Risks process uses performance information
generated during project execution to determine if
the response was effective.
Correction
 840699 2.3 During a conversation with a friend, a Project Manager hears that a possible union action will occur within the A Notify relevant Get more Plan to reward those Schedule a meeting The Project Manager needs to proactively approach
next two weeks. The Project Manager knows that at this stage of the project, any project delays could cause stakeholders and information through who do not participate with the union’s this. By updating the risk register and by
substantial harm to both budget and schedule, and any union action will affect the project team. add the new risks to informal discussions, and identify possible leader in order to communicating this development to the appropriate
the risk register. and use what is found disciplinary actions for resolve any stakeholders, they will be achieving this.
Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. to decide on next those who do outstanding conflicts.
steps. participate.
Current How should the Project Manager respond to this issue?
840699 2.3 During a conversation with a friend, a Project Manager hears that a possible union action will occur within the B Get more Update the risk in the Plan to reward those Schedule a meeting The Project Manager needs to proactively approach
next two weeks. The Project Manager knows that at this stage of the project, any project delays could cause information risk register with this who do not participate with the union’s this. This risk was previously added to the risk
substantial harm to both budget and schedule, and any union action will affect the project team. through informal new information and and identify possible leader in order to register and considered a low risk. By updating the
discussions, and use notify relevant disciplinary actions for resolve any risk register and by communicating this
Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. what is found to stakeholders. those who do outstanding conflicts. development to the appropriate stakeholders, they
decide on next participate. will be able to devise an appropriate risk response.
Correction How should the Project Manager respond to this issue? steps.
840700 2.2 A project team has set up an unofficial online communications platform to enhance communication. A Have the project Report the issue to Since it is not part of Delegate an Since this platform was not part of the original
team stop using the the compliance office the communications administrator to communications plan, it should not be used. The
The Project Manager was not aware that this platform existed until recently, after learning that it was being used platform, and then after disciplining the management plan, monitor Project Manager needs to refer the team members
inappropriately. review the individuals involved. terminate the communications on back to the approved project communications plan.
communications platform. this platform.
No changes needed Which action should the Project Manager take? management plan.
840701 2.9 A project has the following characteristics: A Execute the change Decline the change Ask for a detailed Ask for a feasibility Approved change requests can require new or
request. request. report of the data study of the new revised cost estimates, activity sequences, schedule
-To determine what product should be created, a feasibility study has been conducted. analysis. product. dates, resource requirements, and/or analysis of risk
-A change request has now been approved to develop another product that contradicts the original response alternatives. These changes can require
requirements. adjustments to the project management plan and
-Data analysis was conducted before the change request was approved. other project documents.

Current Which action should the Project Manager take?

840701 2.9 A project has the following characteristics: A Execute the change Decline the change Ask for a detailed Ask for a feasibility Approved change requests can require new or
request. request. report of the data study of the new revised cost estimates, activity sequences, schedule
-To determine what product should be created, a feasibility study was conducted. analysis. product. dates, resource requirements, and/or analysis of risk
-A change request was approved to develop another product that contradicts the original requirements. response alternatives. These changes can require
-Data analysis was conducted before the change request was approved. adjustments to the project management plan and
other project documents.
Correction Which action should the Project Manager take?
840702 1.6 A technology development project has the following characteristics: D Assign the existing Have the project's Delay the project by an Request that the The use of virtual teams creates new possibilities
team overtime scope reduced. equivalent duration. resource work when acquiring project team members. Virtual
-It requires a highly skilled resource that is unavailable locally. work. remotely. teams can be defined as groups of people with a
-The Project Manager has identified a resource who can work on site, but the resource lives in a different country shared goal who fulfill their roles with little or no
and requires a work visa. time spent meeting face to face. The availability of
-The work visa process is taking more time than anticipated. communication technology such as email, audio
conferencing, social media, web-based meetings,
What should the Project Manager do? and video conferencing has made virtual teams
No changes needed feasible.
840703 2.3 A contractor is late with a critical project deliverable due to resource challenges. A Look into Hire a new vendor to Hold a discussion with Update the project Realizing that project delivery is the prime focus,
alternative vendors replace the current the vendor regarding schedule after first the Project Manager needs to assess alternatives
There is a 22% buffer in the budget for cost overruns. that can assist with vendor; ask the new the legal implications accepting the cost without concern for the potential budget impact.
project deliverables vendor to send a of this slippage. overrun. Once a viable alternative is identified, they can
What is the first thing a Project Manager should to mitigate this issue? despite resource contract. present their case to the sponsor for a decision.
constraints.
Current
840703 2.3 A contractor is late with a critical project deliverable due to resource challenges. C Hold a discussion Hire a new vendor to Look into alternative Update the project Realizing that project delivery is the prime focus,
with the vendor replace the current vendors that can assist schedule after first the Project Manager needs to assess alternatives
There is a 22% buffer in the budget for cost overruns. regarding the legal vendor; ask the new with project accepting the cost without concern for the potential budget impact.
implications of this vendor to send a deliverables despite overrun. Once a viable alternative is identified, they can
Correction What is the first thing a Project Manager should do to mitigate this issue? slippage. contract. resource constraints. present their case to the sponsor for a decision.
840704 1.1 There is an unresolved conflict between a member of a third-party vendor's team and a member of a project A Meet in-person Call the vendor on Draft and send a Send an email to the The Project Manager wants to resolve this issue
team. with the vendor to the phone to discuss contractual letter to vendor to discuss the quickly. A face to face meeting is the best choice to
discuss the issue. the issue. the vendor. issue. resolve this conflict. Any other communication
The issue is escalated to the Project Manager. choice would involve noise that would hinder
resolution.
Current What is the first thing the Project Manager should do?
840704 1.1 There is an unresolved conflict between a member of a third-party vendor's team and a member of a project A Meet with the Call the vendor on Draft and send a Send an email to the The Project Manager wants to resolve this issue
team. vendor in person to the phone to discuss contractual letter to vendor to discuss the quickly. A face to face meeting is the best choice to
discuss the issue. the issue. the vendor. issue. resolve this conflict. Any other communication
The issue is escalated to the Project Manager. choice would involve noise that could hinder
resolution.
Correction What is the first thing the Project Manager should do?
840705 2.3 A customer's resources have not completed the required training. The Project Manager has to consider the risk it A Communicate with Revise the risk Dedicate additional Modify the project Since the customer is a key stakeholder, the Project
poses to the timely completion of the project. Customer resource training is a required project deliverable. the project register, and discuss post-implementation schedule to account Manager should engage with them to address this
stakeholders to it at the next project support to mitigate the for the training delay. risk.
Which action should the Project Manager perform? address the risk. status meeting. risk.
Current
 840705 2.3 A customer's resources have not completed the required training. The Project Manager has to consider the risk it A Update the risk Revise the risk Dedicate additional Modify the project The Project Manager should document the risk and
poses to the timely completion of the project. Customer resource training is a required project deliverable. register to register, and discuss post-implementation schedule to account then work with the stakeholder to address this risk.
document the it at the next project support to mitigate the for the training delay.
Which action should the Project Manager perform? concerns and then status meeting. risk.
develop a plan to
ensure the
customers'
resources complete
their training.
Correction
840742 2.13 Project team members are busier than usual. They indicate that they do not have the time to update the lessons B Require submission Ensure there is an File a change request Bring in a consultant The lessons learned collection must be present
learned because of other project responsibilities. How should the Project Manager respond to this issue? of lessons learned agenda item for to the project to assist with throughout the project, using different facilitating
documentation discussion of lessons management office collecting lessons techniques.
after each project learned from project (PMO) to change how learned to help
deliverable is activities as part of all often lessons learned is reduce the burden on
accepted by the project meetings. collected. project team.
customer.
No changes needed
840743 2.4 A Project Manager is creating an agenda and presentation materials for a kick-off meeting that will involve B Create slides for the Survey stakeholders' Verify that all required Review the kick-off Assuming a particular solution does not empower
stakeholders across multiple geographic regions who will be working on a global project. How can the Project kick-off meeting to preferred meeting participants or their session agenda and the team. Surveying the team and finding common
Manager work to ensure that the stakeholders are engaged? address stakeholder dates and times to delegates will be materials for overall consensus is a key part of servant leadership.
involvement. accommodate the available to attend. clarity and concision.
teams in different
Current time zones.
840743 2.4 A Project Manager is creating an agenda and presentation materials for a kick-off meeting that will involve B Create slides for the Survey stakeholders' Verify that all required Review the kick-off Assuming a particular solution does not empower
stakeholders across multiple geographic regions who will be working on a global project. How can the Project kick-off meeting to preferred meeting participants or their meeting agenda and the team. Surveying the team and finding common
Manager work to ensure that the stakeholders are engaged? address stakeholder dates and times to delegates will be materials for overall consensus is a key part of servant leadership.
involvement. accommodate the available to attend. clarity and concision.
teams in different
Correction time zones.
840744 2.3 A retiring Project Manager hands over all materials to a new Project Manager. The project appears to be running A Review the risk Check with other Revise the timeline to Communicate with Risk responses to identified risks should be outlined
smoothly, until the new manager learns that a critical component has failed during testing. management plan local team Project account for slippage stakeholders, as part of the risk management plan
to identify whether Managers to see how due to the additional describing the issue,
What is the appropriate first step when responding to this issue? this risk and they would respond time needed to proposed costs, and
accompanying to the issue. implement mitigation. potential changes to
response strategies delivery dates related
have been to the project.
No changes needed captured.
840745 2.3 A team member has taken an unplanned leave during the execution phase of a project. In response, the project A Assess the newly Mitigate risks by Revise the risk register Identify suitable PM should first involve the project team in the risk
team rescheduled some tasks. The result is that critical activities are now occurring at the same time. introduced risks reverting to the and then rank the responses for the assessment. PM should also update risk register,
with the project original schedule. project's risks. newly introduced prioritize risks and plan the response but first the
What is the first thing that the Project Manager should do? team. risks. newly discovered risk should be evaluated with the
Current project team.
840745 2.3 A team member has taken an unplanned leave during the execution of a project. In response, the project team A Assess the newly Mitigate risks by Revise the risk register Identify suitable The PM and the project team should evaluate the
rescheduled some tasks. The result is that critical activities are now occurring at the same time. introduced risks reverting to the and then rank the responses for the newly discovered risk. PM should also update the
with the project original schedule. project's risks. newly introduced risk register, analyze and prioritize the risk and plan
Correction What is the first thing that the Project Manager should do? team. risks. the response.
840746 2.13 There are three deliverables in the Project Manager's IT transformation project: D Select a fully agile Select a waterfall Select a hybrid project Select a hybrid In this project two deliverables have unknown
project model, with project model for model, where project model, where durations or changing requirement sets appropriate
a common user deliverables, with Deliverable 2 is Deliverable 2 is for Agile. The migration deliverable 2 requires tight
Deliverable 2 has strictly scheduled milestones, with no expected variation in the timeline. The Project Manager story and three- firm milestones and positioned as single positioned as a single schedule control and external dependencies
expects that Deliverable 3 will see quickly changing requirements during development. week sprints. change control agile sprint embedded waterfall phase appropriate for waterfall.
procedures. in an overall waterfall embedded in an
Which lifecycle model should be used to meet the project's requirements? project. overall agile project.
Current
840746 2.13 There are three deliverables in the Project Manager's IT transformation project: D Select a fully agile Select a waterfall Select a hybrid project Select a hybrid In this project two deliverables have unknown
project model, with project model for model, where project model, where durations or changing requirement sets appropriate
a common user deliverables, with Deliverable 2 is Deliverable 2 is for Agile. Deliverable 2 requires tight schedule
Deliverable 2 have strictly scheduled milestones, with no expected variation in the timeline. The Project Manager story and three- firm milestones and positioned as single positioned as a single control and external dependencies appropriate for
expects that Deliverables 1 & 3 will see quickly changing requirements during development. week sprints. change control agile sprint embedded waterfall phase waterfall.
procedures. in an overall waterfall embedded in an
Which lifecycle model should be used to meet the project's requirements? project. overall agile project.
Correction
840747 2.4 The Project Manager shifts to an agile approach for a project with an aggressive go-to-market timeline. The C Design a digital Remove unnecessary Modify templates to Increase the number Servant leadership requires shared responsibility.
Project Manager needs to revise the stakeholder plan so that it follows agile principles. communication layers of include product of formal training Changing documentation and processes across the
system that allows management to backlog progression workshops to cover team towards agile methodologies ensures that all
What should the Project Manager do to meet this need? for virtual promote direct and the burndown all relevant issues for team members are kept up to date on expectations,
submission, logging, communication rate, and encourage all stakeholders, roles, and responsibilities.
reviewing, and between the project use of standups. including the project
escalation of issues. team and sponsor and client.
Current stakeholders.
 840747 2.4 The Project Manager shifts to an agile approach for a project with an aggressive go-to-market timeline. The B, C Design a digital
Project Manager needs to revise the stakeholder engagement plan so that it follows agile principles. communication
system that allows
What should the Project Manager do to meet this need (choose two)? for virtual
submission, logging,
reviewing, and
escalation of issues.
Correction
840748 1.4 Project team members are concerned that a new resource does not seem suitable for an assigned task. B Contact senior
management to
How should the Project Manager respond to this concern? discuss the
possibility of
reassigning the new
resource to a
Current different project.
840748 1.4 Project team members are concerned that a new resource does not seem suitable for an assigned task. B Contact senior
management to
How should the Project Manager respond to this concern? discuss the
possibility of
reassigning the new
resource to a
Correction different project.
840749 2.1 A Project Manager develops a project management plan and schedule based on an agreed-upon project lifecycle A Work with key
of 16 months. Later, due to changing business requirements, the Project Manager receives a request for stakeholders to
completion within 9 months. identify project
requirements that
How should the Project Manager respond to this proposed change in timeline? could be reduced.
Current
840749 2.1 A Project Manager develops a project management plan and schedule based on an agreed-upon project lifecycle A Work with key
of 16 months. Later, due to changing business requirements, the Project Manager receives a request for stakeholders and
completion within 9 months. project team
members to discuss
How should the Project Manager respond to this proposed change in timeline? how aspects of the
project can be
completed more
quickly than
planned and to
identify any
requirements that
could be reduced.
Correction
840750 1.7 During an agile iteration, Task 1 cannot be completed on time due to unexpected challenges. Another team B Meet with both
within the project is depending on timely completion of Task 1 in order to fulfill their part of the project. teams separately,
and ask them to
How should the Project Manager resolve this issue? figure out a way to
meet the required
deadlines and
complete the
project on time.
Current
840750 1.7 During an agile iteration, Task 1 cannot be completed on time due to unexpected challenges. Another team B Meet with both
within the project is depending on timely completion of Task 1 in order to fulfill their part of the project. teams separately,
and ask them to
How should the Project Manager resolve this issue? figure out a way to
meet the required
deadlines and
complete the
project on time.
Correction
840751 1.1 The Project Manager schedules an iteration review and learns that a few key stakeholders do not approve of how B Invite project team
a feature has been developed. members to a
brainstorming
What should the Project Manager do first in order to address this issue? session to identify
an appropriate
Current response.
840751 1.1 The Project Manager schedules an iteration review and learns that a few key stakeholders do not approve of how B Invite project team
a feature has been developed. members to a
brainstorming
What should the Project Manager do first in order to address this issue? session to identify
an appropriate
response.
Correction
Remove unnecessary Modify templates to Increase the number Servant leadership requires shared responsibility.
layers of include product of formal training Changing documentation and processes across the
management to backlog progression workshops to cover team towards agile methodologies ensures that all
promote direct and the burndown all relevant issues for team members are kept up to date on expectations,
communication rate, and encourage all stakeholders, roles, and responsibilities. Agile also includes the
between the project use of standups. including the project ability for stakeholders and team members to have
team and sponsor and client. direct access to each other to improve
stakeholders. communication.
Schedule time to chat Ask the team members Contact the project A Project Manager should not take action by just
with the new to document task- sponsor to highlight listening to other members feedback. He should talk
resource to assess related deficiencies these concerns and to the new member to find out about his strength
their skills and displayed by the decide on an and make some evaluation later.
understand their resource. appropriate response.
strength level.
Schedule time to chat Ask the team members Contact the project A Project Manager should not take action by just
with the new to document task- sponsor to highlight listening to other members feedback. The PM
resource to assess related deficiencies these concerns and should talk to the new member to assess their skills
their skills and displayed by the decide on an and understand their strengths to see if they meet
understand their resource. appropriate response. the needs for the project.
strength level.
Immediately ask Modify the original Meet individually To execute the project quickly, the project team
project team project schedule so with project team should discuss on the whole scope together and find
members to increase that revised deadlines members to discuss out the way to complete tasks at individual level
the pace of each task can be met. how aspects of the within short time. By the discussion, many tasks
within the project. project can be could be by-passed from the base tasks and new
completed more tasks can be identified, which might help the project
quickly than planned. to reduce the total time frame of the project. This is
an agile mindset of the Project Manager, by which a
better value can be served in terms of time.
Immediately ask Modify the original Meet individually To execute the project quickly, the project team
project team project schedule so with project team should discuss with the stakeholders if there can be
members to increase that revised deadlines members to discuss any reduction of scope and find out the way to
the pace of each task can be met. how aspects of the complete activities at the individual level within
within the project. project can be shorter time, if possible. By the discussion, many
completed more activities could be by-passed from the base tasks
quickly than planned. and new tasks can be identified, which might help
the project to reduce the total time frame of the
project. This is an agile mindset of the Project
Manager, by which a better value can be served in
terms of time.
Meet with the Increase the number of Let team members Hybrid approach might also involve evaluating
product owner to team members for the know you want them iteration backlog items priorities to resolve time
reprioritize the project team and to do their best under constraints.
iteration backlog, so increase the iteration difficult
that it does not length, ensuring that circumstances, and
impact other teams the work will be make sure to note
or obligations. completed according the iteration's
to schedule. challenges in lessons
learned.
Meet with the Increase the number of Let team members The Product Owner and the team should prioritize
product owner to team members for the know you want them the tasks they know will or might impact other
reprioritize the project team and to do their best under teams.
iteration backlog, so increase the iteration difficult
that it does not length, ensuring that circumstances, and
impact other teams the work will be make sure to note
or obligations. completed according the iteration's
to schedule. challenges in lessons
learned.
Address the issue Determine the impact Ask the project One of the required abilities of Project Managers is
only after evaluating of the conflict by listing sponsor to act as a to identify when the conflict escalates. If it happens,
why these the pros and cons of neutral party in the Project Manager should help to facilitate a
stakeholders are the situation. negotiation with satisfactory solution, addressing conflict early, in
concerned. those stakeholders private, and using a direct and collaborative
who are dissatisfied. approach.
Address the issue Determine the impact Ask the project The purpose of an iteration review is to show the
only after evaluating of the conflict by listing sponsor to act as a stakeholder(s) the result of the iteration so that the
why these the pros and cons of neutral party in team can receive feedback. Sometimes the result is
stakeholders are the situation. negotiation with rejected. It's good to understand what the
concerned. those stakeholders stakeholder(s) like and don't like so the team can
who are dissatisfied. deliver a product that works best and brings value
to the stakeholder(s).
 840752 1.6 A key team member is asked to move to another project during the middle of a technical project. The team D Discuss the conflict Use coaching tools Replace the key team Meet with the change Engage in the PM should know how to handle key personnel
believes this is an unwise move and expresses concern. with the project and techniques to member with a new control board (CCB) change changes and keep the team motivated and
sponsor and motivate the project resource who has the to discuss the management productive.
Which action will help to resolve the issue? formulate a team. same skills. requested change. process to
response. resolve the
Current resource issue.
840752 1.6 A key team member is asked to move to another project during the middle of a technical project. The team D Discuss the conflict Use coaching tools Replace the key team The PM should PM should know how to handle key personnel
believes this is an unwise move and expresses concern. with the project and techniques to member with a new acknowledge the changes and keep the team motivated and
sponsor and motivate the project resource who has the teams' concern and productive.
Which action will help to resolve the issue? formulate a team. same skills. also analyze the
response. impact to the project.
Correction
840753 1.1 At a weekly project status meeting, a key team member expresses concerns about the overall approach D Update the risk Recognize that the Address the team with Immediately Conflict should be addressed in private, first, to
documented within the project management plan. The Project Manager is surprised because the team is in the register to concern must be fully a generic reminder acknowledge the better understand the concern being raised.
process of executing an important component of the project and the concern has not been raised before. document the discussed and about meeting team member’s Exploring the concern after the meeting gives the
concerns, then resolved prior to etiquette, then ask ifconcern, continue PM an opportunity to verify the concern and
What steps should the Project Manager take? continue with the continuing with the the team wants to use with the scheduled determine needed next steps without disrupting the
meeting’s meeting’s agenda the time to fully agenda, then meeting with all meeting attendees.
scheduled agenda items. discuss the concerns privately meet with
items. raised during the the team member to
meeting. fully understand the
No changes needed concerns expressed.
840754 1.7 During a meeting, a Project Manager learns that a business result needs to be delivered in four weeks, although A Notify the project Immediately escalate Check with the Since time is short, The project sponsor is a key stakeholder and should
the original plan was sixteen weeks. The Project Manager also hears that there is no available technical resource sponsor about the the issue to decision technical resource hire an outside party be aware of any risks and issues to the project.
who might be able to join the team. The Project Manager knows the technical resource manager because they lack of a technical makers in the manager to see if there to meet the need for Servant leadership requires shared honesty and
worked together on a previous project. resource. organization. is an available a technical resource. responsibility. A Project Sponsor kept informed will
technical resource. have a higher level of trust and respect for the
Current What is the first thing the Project Manager should do? project team.
840754 1.7 During a meeting, a Project Manager learns that a business result needs to be delivered in four weeks, although C Notify the project Immediately escalate Check with the Since time is short, The Project Manager should first confirm with the
the original plan was sixteen weeks. The Project Manager also hears that there is no available technical resource sponsor about the the issue to decision technical resource hire an outside party technical resource manager whether a resource is
who might be able to join the team. The Project Manager knows the technical resource manager because they lack of a technical makers in the manager to see if there to meet the need for available.
worked together on a previous project. resource. organization. is an available a technical resource.
technical resource.
Correction What is the first thing the Project Manager should do?
840755 1.5 A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, there are D Include agile Ensure the project’s Create virtual training Identify and If project team members training results in added
team members who have not had the appropriate agile training. training for these contingency reserve sessions for key team implement the most skills that could be useful for future phases or future
team members in a can cover agile members, covering the cost-effective agile projects, schedule training lessons and related costs
How should the Project Manager respond to the lack of agile training? change request. training for all team main agile topics. training for the team could be evaluated to be included in resource
members. members. management plan and cost management plan.
Current
840755 1.5 A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, there are D Include agile Ensure the project’s Create virtual training Identify and Training for project team members can result in
team members who have not had the appropriate agile training. training for these contingency reserve sessions for key team implement the most added skills that could be useful for future phases or
team members can cover agile members, covering the cost-effective agile projects. The Project Manager should identify and
How should the Project Manager respond to the lack of agile training? without a change training for all team main agile topics. training for the team implement Agile training for team members.
request. members. members. Training lessons and related costs should be
evaluated and included in the resource
management plan, and cost and schedule baselines.
Correction
840756 1.4 A Project Manager believes that a delay in developing a prototype was due to a lack of knowledge in a specific B Offer more Identify required Meet with the project Empower team Developing the team is an important part of servant
skill that was needed by the cross-functional team. specialized training strengths, and sponsor and team members to problem leadership.
throughout the organize the team members to assign solve in situations
How could the Project Manager prevent this situation on future projects? project to the team. based on those training for specific where skills may be
strengths. skills. lacking.
Current
840756 1.4 A Project Manager believes that a delay in developing a prototype was due to a lack of knowledge in a specific B Offer more Identify required Meet with the project Empower team Developing the team is an important part of servant
skill that was needed by the cross-functional team. specialized training strengths, and sponsor and team members to problem leadership. If the Project Manager knows the
to the team organize the team members to assign solve in situations required strengths and skill sets needed for a
How could the Project Manager prevent this situation on future projects? throughout the based on those training for specific where skills may be project, then they can build the team around those
project. strengths. skills. lacking. strengths.
Correction
840757 1.2 A new Project Manager joins the project’s daily standups, only to find that the project team spends too much B Ask team members Explain to team Insert a new team Tell the team Shared responsibility is an important part of agile
time discussing ways to deal with obstructions in the project. Because of these discussions, standups often last to invite their members that long member who will members that they teams. The team charter should provide an outline
well over two hours. managers to discussions take time manage obstacles and
are required to of what meetings are for what purposes.
standup sessions, in away from actual schedule additionalshorten the standup
What process should be used to deal with this issue? order to find work on the project. meetings to discussmeetings and
solutions more possible solutions.improve on finding
Current quickly. solutions.
840757 1.2 A new Project Manager joins the project’s daily standups, only to find that the project team spends too much D Ask team members Explain to team Insert a new team Tell the team The PM should explain to the team that standup
time discussing ways to deal with obstructions in the project. Because of these discussions, standups often last to invite their members that long member who will members that they meetings are designed to be short and to the point;
well over two hours. managers to discussions take time manage obstacles and are required to 10-15 mins. Each team member answers three
standup sessions, in away from actual schedule additional shorten the standup questions: 1) What have you done since the last
What process should be used to deal with this issue? order to find work on the project. meetings to discuss meetings and standup?, 2) What will you do today?, 3) What are
solutions more possible solutions. improve on finding your impediments or roadblocks? Problem solving
quickly. solutions. discussions are held outside the daily standup and
only with those who need to attend. Team
members share the responsibility in keeping the
Correction meetings short.
 840758 1.8 A customer is not satisfied with the delivered product, saying that it was not what they expected. The Project C Required team sign Set aside more Made sure that the Ensured that the The customer was not engaged enough in TN the
Manager is surprised, because the agile development team delivered the product several iterations early. off for each of the resources for product customer was aware of team fully project. The iteration review is the best mechanism
constant changes to testing after changes the value of demos participated in for the team to demonstrate working software and
What is one way that the Project Manager could have avoided this result? the requirements are made developing the for the customer to give feedback to ensure that
Current project scope their expectations are met.
840758 1.8 A customer is not satisfied with the delivered product, saying that it was not what they expected. The Project C Required team sign Set aside more Made sure that the Ensured that the The customer was not engaged enough in the
Manager is surprised, because the agile development team delivered the product several iterations early. off for each of the resources for product customer was aware of team fully project. The iteration review is the best mechanism
constant changes to testing after changes the value of demos. participated in for the team to demonstrate the product and for
What is one way that the Project Manager could have avoided this result? the requirements. are made. developing the the customer to give feedback to ensure that their
Correction project scope. expectations are met.
840759 1.5 A Project Manager's team has been efficiently delivering expected results in an environment where budget and A Meet the new Hire a third-party Change the distribution Meet the new Developing the team is very important, however in
scope are fixed. Now, there is an increased demand for new skills due to changes in the market. demand by adding vendor who can of partially-dedicated demand by upgrading a situation where time is limited, the most efficient
new resources with provide resources resources with the the existing team option is expanding the team to included skilled
What can the Project Manager do to meet this new demand? the required skills. with the needed needed skills. members' skills. resources.
Current skills.
840759 1.5 A Project Manager's team has been efficiently delivering expected results in an environment where schedule and A Meet the new Hire a third-party Change the distribution Meet the new Developing the team is very important, however in
scope are fixed. Now, there is an increased demand for new skills due to changes in the market. demand by adding vendor who can of partially-dedicated demand by upgrading a situation where time is limited, the most efficient
new resources with provide resources resources with the the existing team option is expanding the team to include skilled
What can the Project Manager do to meet this new demand? the required skills. with the needed needed skills. members' skills. resources.
Correction skills.
840760 1.2 A project's team is small and the team members have known each other for a long time. The team's project is in B Preview the current Schedule a Notify team members Send a survey to A) No - While this may help in addressing the
the execution phase. Recently, a team member told the new Project Manager that another team member has stakeholder mandatory team that they should team members, situation, it will not help to rectify any existing
been complaining about how the project is being managed. engagement plan meeting which will submit anonymous requesting damage done to the team as a result of the
for the way to lead to the creation recommendations for a suggestions for situation.
How should this new Project Manager respond? resolve the of a new social new social contract. dealing with the B) Yes - This is the best solution. It encourages every
difficulty. contract. dissatisfaction. team member to particulate and results in a clear
set of guidelines for the team.
C) No - This is not the best answer. While this will
create a set of guidelines, they may not be the best
ones for the team.
D) No - This is not the best solution as it does not
encourage team cohesion and self-leadership.
Current
840760 1.2 A project's team is small and the team members have known each other for a long time. The team's project is in B Review the current Schedule a team Notify team members Send a survey to A) No - While this may help in addressing the
the execution stage. Recently, a team member told the new Project Manager that another team member has stakeholder meeting which will that they should team members, situation, it will not help to rectify any existing
been complaining about how the project is being managed. engagement plan lead to the creation submit anonymous requesting damage done to the team as a result of the
for the way to or updating of the recommendations for a suggestions for situation.
How should this new Project Manager respond? resolve the team charter or new team contract. dealing with the B) Yes - This is the best solution. It encourages every
difficulty. ground rules. dissatisfaction. team member to particulate and results in a clear
set of guidelines for the team.
C) No - This is not the best answer. While this will
create a set of guidelines, they may not be the best
ones for the team.
D) No - This is not the best solution as it does not
encourage team cohesion and self-leadership.
Correction
840761 3.1 During a highly-regulated project, the project sponsor and a high-level executive have asked for changes that C Immediately Send the change Check with the Review the A) No - This is not the best response as you may not
appear to disregard legal requirements. schedule a meeting control board (CCB) a organization's relevant organization's lessons fully understand the situation.
with the change request. legal practitioner for learned database for B) No - This is necessary but is not the first step
What should be the first step in the Project Manager's response? stakeholders to guidance. precedents and C) Yes - This is the best FIRST step before going to
review the direction. the CCB because this is a highly regulated industry
situation. D) No - While this may provide guidance, this is not
ultimately your decision to decide.
No changes needed
840762 1.2 A Project Manager has multiple projects. One project has new team members and is in its early stages. A Help the team Suggest that the Keep the team Engage in face-to- A) Yes - This will allow the team to normalize
Unfortunately, the Project Manager will be very busy executing other projects over the next few weeks. create a social team engage in informed by sending face personal themselves and be self-servicing when you are
contract that will multiple team- short daily project conversations with unavailable.
How can the Project Manager develop the new project team over the next few weeks? encourage team building events to status updates. each team member B) No - This may be productive, but it is a onetime
cohesion. normalize the team. to build relationships. activity and does not encourage self-servicing when
you are unavailable.
C) No - This does not encourage the team to get to
know each other and become self-servicing.
D) No - While this may result in deeper
relationships, there is not enough time for this and
it does not encourage the team to get to know each
No changes needed other.
840763 2.1 A Project Manager needs to ensure that the team delivers business value within the required timelines. The A Renegotiate scope In consultation with Determine the Monitor progress Assuming that the work can be completed may
manager recently learned that key stakeholders are worried that the current release plan will not meet urgent with the project the stakeholders and schedule performance using a burndown create new issues. It is best to work with the project
business needs. sponsor after team members, index (SPI), then chart after modifying sponsor and see if there is any scope that can be
examining the work identify the minimum escalate the schedule the schedule baseline reduced to meet a more realistic timeline.
What can the Project Manager do to effectively respond to the stakeholder concerns? breakdown viable product risk to the project to meet stakeholder
structure (WBS). needed for launch. sponsor. requirements.
Current
 840763 2.1 A Project Manager needs to ensure that the team delivers business value within the required timelines. The B Renegotiate scope In consultation with Determine the Monitor progress Defining the minimum viable product would allow
Project Manager recently learned that key stakeholders are worried that the current release plan will not meet with the project the stakeholders and schedule performance using a burndown the team to release business value within timelines
urgent business needs. sponsor after team members, index (SPI), then chart after modifying by focusing only on the must-have items that the
examining the work identify the minimum escalate the schedule the schedule baseline business stakeholders need.
What can the Project Manager do to effectively respond to the stakeholder concerns? breakdown viable product risk to the project to meet stakeholder
structure (WBS). needed for launch. sponsor. requirements.
Correction
840764 1.8 A key stakeholder voices a concern during the planning stage about whether the available resources are sufficient D Review the bounds Determine the Engage in agreement Ensure that the Fully documenting the impact of situation ensures
to meet the objectives of the project. The Project Manager believes that the stakeholder is right. of the negotiations project's ultimate negotiations for better impact of the that all stakeholders are aware of any risks, issues,
for agreement. objectives after resources. unavailability of quality concerns, etc.
How should the Project Manager handle this stakeholder's concern? carefully evaluating required resources is
Current project priorities. fully documented.
840764 1.8 A key stakeholder voices a concern during the planning stage about whether the available resources are sufficient C Review the bounds Determine the Engage in negotiations Ensure that the The Project Manager should be using negotiation
to meet the objectives of the project. The Project Manager believes that the stakeholder is right. of the negotiations project's ultimate for better resources. impact of the skills to acquire the right resources for the project
for agreement. objectives after unavailability of by following the resource and procurement
How should the Project Manager handle this stakeholder's concern? carefully evaluating required resources is management plans in order to meet project
Correction project priorities. fully documented. requirements.
840765 1.4 A Project Manager notices that one team member seems increasingly unhappy during team meetings. The team B Reassure the team Meet with the team Enroll the team Schedule weekly A) No - This is positive reinforcement, but it may be
member is not making progress on a key work package, and this lack of progress is now impacting the critical member about their member to discuss member in targeted touchpoints with the unwarranted.
path. The team member feels that they are not in the correct role within the project team. abilities by where they can training to acquire the team member to B) Yes - This is the best response. The individual may
reminding them contribute, based on needed skills for their discuss barriers that truly be right. As a Servant Leader, you can help
What should the Project Manager do? that they were their strengths. assigned role. may impact their them find the correct role.
chosen for a reason. work. C) No - This is helpful, but it doesn't address the
core of their concern.
D) No - This creates a false sense of momentum that
No changes needed doesn't address the core of their concern.
840766 1.10 A project owner repeatedly complains, saying that a function developed by the development team does not seem D Ask the product Ask the quality Ask the development Schedule time during retrospective can discuss the product release status,
to align with the original design. owner to sit in on assurance team to team to rewrite the the next whether the team reaches any other milestone. It
the next iteration identify any function so that it retrospective session can be used by project manage to survey all
What will help to solve this issue? review meeting to mismatches in matches with the to discuss all necessary parties to reach consensus and build
learn more about functionality project scope. corrective actions and understanding
the development compared to the ask the project owner
status for the initial design. to participate in the
Current product. session.
840766 1.10 A project owner repeatedly complains, saying that a function developed by the development team does not seem D Ask the product Ask the quality Ask the development Invite the project Iteration or sprint reviews (demos) are designed to
to align with the original design. owner to sit in on assurance team to team to rewrite the owner to the next show the project owner (customer) what the team
the next iteration identify any function so that it sprint/iteration has produced in that iteration/sprint. This is a
What will help to solve this issue? review meeting to mismatches in matches with the review to discuss perfect opportunity for the project owner to raise
learn more about functionality project scope. their concerns. their concerns.
the development compared to the
status for the initial design.
Correction product.
840767 2.1 A customer indicates that they would like to add functionality. Although this request is made during the execution B Agree that the Schedule a meeting Move forward, using Identify an already- By building a small increment and then testing and
phase of the project, the Project Manager finds that the cost for the addition would be small. The additional functionality would with the company's the project's developed feature reviewing it, the team can add value in terms of
functionality, if successful, would increase the opportunity for profit. offer a great management team, management reserve that could be new functionalities or additional awarded projects.
opportunity, but the and present the to add the requested combined with the Important factor for a successful implementation
What should the Project Manager do next? proposed addition customer's request functionality. new functionality, and value capture is the response time of the team.
is out of scope. for additional and use the
functionality as a combination to meet
good opportunity. the customer's
Current request.
840767 2.1 A customer indicates that they would like to add functionality. Although this request is made during the execution B Agree that the The Project Manager Move forward, using Identify an already- If the customer asks the Project Manager to make a
stage of the project, the Project Manager finds that the cost for the addition would be small. The additional functionality would should submit a the project's developed feature change, regardless of how small or little impact, the
functionality, if successful, would increase the opportunity for profit. offer a great change request and management reserve that could be change needs to go through Perform Integrated
opportunity, but the then evaluate the to add the requested combined with the Change Control. The first step would be to submit a
What should the Project Manager do next? proposed addition impact to the project. functionality. new functionality, change request and then analyze the impact.
is out of scope. and use the
combination to meet
the customer's
Correction request.
840768 1.4 A customer requests a change in the technical approach for a product currently in development. The Project B Work with team Have the team decide Discuss the pros and In order to obtain As a technical issue the project management should
Manager learns about this request during a reoccurring project review. members to on the appropriate cons of the proposed sponsor buy-in, have address the team to assess and select the best
immediately approach, giving approach with the team to options to solve, empower then and improving
What should the Project Manager do in response to the customer's request? implement the new them authority to stakeholders, then benchmark the engagement.
approach. implement their select the approach approach.
decision and that is best for the
validating their team and notify team
decision in talks with members.
stakeholders.
Current
840768 1.4 A customer requests a change in the technical approach for a product currently in development. The Project B Work with team Have the team decide Discuss the pros and In order to obtain As a technical issue, the Project Manager should
Manager learns about this request during a reoccurring project review. members to on the appropriate cons of the proposed sponsor buy-in, have discuss the request with the team and empower
immediately approach, giving approach with the team benchmark them to assess and select the best options to solve
What should the Project Manager do in response to the customer's request? implement the new them authority to stakeholders, then the approach. the customer's request and communicate it with
approach. implement and select the approach them.
validate their that is best for the
decision in talks with team and notify team
stakeholders. members.
Correction
 840769 1.7 A Project Manager realizes during the third iteration of product development that the template used for the D Assign one team
project management plan is not showing updates. member to update
the project
Which action should the project manager take? management plan
template and
Current document any risk.
840769 1.7 A Project Manager realizes during the third iteration of product development that the template used for the C Assign one team
project management plan is not showing updates. member to update
the project
Which action should the Project Manager take? management plan
template and
Correction document any risk.
840770 1.10 During a challenging shareholder meeting, the customer indicates that they will reject an iteration's deliverable. C Send a request to
the project sponsor,
What should the Project Manager do? asking them to
update the project
charter
then reassign the
responsibilities and
Current authorities.
840770 1.10 During a challenging shareholder meeting, the stakeholder indicates that they will reject an iteration's C Send a request to
deliverable. the project sponsor,
asking them to
What should the Project Manager do? update the project
charter
then reassign the
responsibilities and
Correction authorities.
840771 2.4 During work on a government project, stakeholders pressure the Project Manager to submit to their preferred A,B Use the
actions. While the Project Manager must coordinate and plan with multiple stakeholders, the Project Manager Prioritization
must also deal with complex relations and frequently changing scenarios. method of
categorization.
Current What should the Project Manager consider doing? (Choose two.)
840771 2.4 During work on a government project, stakeholders pressure the Project Manager to submit to their preferred A,B Use the
actions. While the Project Manager must coordinate and plan with multiple stakeholders, the Project Manager Prioritization
must also deal with complex relations and frequently changing scenarios. method of
categorization.
Correction What should the Project Manager consider doing? (Choose two.)
840772 1.6 A Project Manager is working on a small project that is critical for a larger program milestone. A new resource has B Assess the new
been assigned to replace a key resource who had to leave the project. Unfortunately, an outside stakeholder resource’s ability to
claims that the person who assigned the new resource sent their weakest team member. perform the
necessary work by
How should the Project Manager approach this rumor? testing their
communication
skills with the
current project
team.
No changes needed
840773 3.1 A Project Manager needs to ensure that all data security requirements are covered during a data warehouse C Plan a database
development project’s execution phase. Each of the databases created during different project phases will have a development
specific data security policy to comply with governmental data security laws. specification, then
regularly check to
How should the Project Manager plan to meet these requirements? ensure the
developer aligns
with the
Current specification.
840773 3.1 A Project Manager needs to ensure that all data security requirements are covered during a data warehouse B Plan a database
development project’s execution stage. Each of the databases created during different project phases will have a development
specific data security policy to comply with governmental data security laws. specification, then
regularly check to
How should the Project Manager plan to meet these requirements? ensure the
developer aligns
with the
Correction specification.
840774 1.7 Several successor activities are behind schedule because a project team member has not been at work for the B Obtain a new
past week. This impacts the critical path. resource to
complete the
How should the Project Manager respond to this problem? needed tasks,
resulting in less
impact on the
critical path.
No changes needed
Rank the need to Avoid adding to team Document the issue This issue may or may not also be a risk to future
update the template distraction by fixing as a new project risk iterations. Documenting it as a new project risk also
according to the the issue and propose a ensures that there is a proper risk analysis
business value for the independently. solution. performed to analyze what could happen in
upcoming iterations. different scenarios.
Rank the need to Avoid adding to team Document the issue In an Agile approach, the Project Manager should
update the template distraction by fixing as a new project risk work to protect the team against impediments
according to the the issue and propose a around building the product. This question
business value for independently. solution. addresses administrative work that doesn't require
upcoming iterations. technical knowledge and should be handled by the
PM.
Meet with the project Work with File a change request Before initiate any action the Project Manager
team to add new and stakeholders to create with the change should work with the team to identify the root
improved features to a shared approach that control board (CCB) in cause of the problem and build an approach to
replace the features will address the issues order to add budget conduct the project for the next iterations. As an
that were rejected. of concern. to the baseline. hybrid approach an retrospective ceremonial can be
a good option to solve this situation.
Meet with the project Work with File a change request The Project Manager and the team should work
team to add new and stakeholders to create with the change with the customer to identify what the reasons are
improved features to a shared approach that control board (CCB) in for rejecting the deliverable. Iteration or sprint
replace the features will address the issues order to add budget reviews are designed to show the customer what
that were rejected. of concern. to the baseline. the team has produced in that iteration/sprint. This
is a perfect opportunity for the customer to raise
their concerns, ask questions and ask for changes.
Use the Salience Use the Use the Transaction Use the Both salience model and prioritization needs to be
model of Transformation model of Collaboration me used to categorize for government contracts
categorization. model of categorization. thod of especially when the scenario is for frequently
categorization. categorization. changing, complex relationships with multiple
representatives involved
Use the Salience Use the Use the Transaction Both the salience model and prioritization can be
model of Transformation model of used to categorize stakeholders, especially when the
categorization. model of categorization. scenario is for frequently changing, complex
categorization. relationships with multiple representatives involved.
Evaluate the skills of File a request with the Address the rumor A) No - This is not the best use of time, and unfairly
the new resource to project management with the new makes presumptions on the candidate.
see how the resource office (PMO) manager resource’s functional B) Yes - This is the best answer. Without seeing
can provide value to in order to obtain a manager to mitigate performance first-hand, there is no available proof
the project. better resource. any conflict within to the hearsay.
the project team. C) No - This assumes that hearsay is fact, which may
create a strained relationship between the Project
Manager and functional manager.
D) No - While this may give solace to the Project
Manager, this is inappropriate and unwarranted.
Arrange for review of Tell the database Add a quality Clearly documenting how key requirements have
the data security developer to submit assurance specialist been met is a great way to ensure quality and
status on a quarterly documentation of data resource to the identify any gaps that need to be addressed.
basis, and security items and the project team, who
recommend remedial steps they take to will be responsible
steps if correct items that do for monitoring the
noncompliance is not meet data security quality
found. specifications. of the project.
Arrange for review of Tell the database Add a quality Clearly documenting how key requirements have
the data security developer to submit assurance specialist been met is a great way to ensure quality and
status on a quarterly documentation of data resource to the identify any gaps that need to be addressed.
basis, and security items and the project team, who
recommend remedial steps they take to will be responsible
steps if correct items that do for monitoring the
noncompliance is not meet data security quality
found. specifications. of the project.
Discuss the situation Remind the team Ask the functional A) No - This is premature and will most likely take
with the team member that they manager for longer than attempting to rectify the situation.
member, and work needed to complete assistance B) Yes - A Project Manager also has the ability to be
with them to identify the work package in communicating with a coach. Servant Leadership encourages listening
a practical solution. the agreed-upon the absent team and serving, and therefore it may be possible to
timeframe. member. compromise with the team member.
C) No - This does not address the situation and is in
direct contradiction to the coaching role of a Project
Manager.
D) No - This does not address the situation directly
and offsets blame to a third party.
 840775 2.4 A company is struggling to define the scope of a new project that has multiple phases with a high level of B Contract with a Work with project Construct a project Suspend final delivery Although most of the distractors are not bad ideas
dependency between the phases. third-party stakeholders to management plan that dates for the project for the Project Manager, the key is the first correct
company that recommend an provides extra time in order to have time action the they must perform. Introducing adaptive
How should the Project Manager approach this challenge? specializes in iterative approach within the schedule, to revise the schedule steps in a heavily predictive environment is never
helping businesses that will then help to then seek to revise the once there is clarity easy and also, the stakeholders will be the ones
define scope of define the project's scope of work. on the scope of work. heavily involved in the 3 weeks interaction phase.
work on large scope.
Current projects.
840775 2.4 A company is struggling to define the scope of a new project that has multiple phases with a high level of B Contract with a Work with project Construct a project Suspend final delivery Although most of the distractors are not bad ideas
dependency between the phases. third-party stakeholders to management plan that dates for the project for the Project Manager, the key is in the first
company that recommend an provides extra time in order to have time corrective action they must perform. Introducing
How should the Project Manager approach this challenge? specializes in iterative approach within the schedule, to revise the schedule adaptive steps in a heavily predictive environment is
helping businesses that will then help to then seek to revise the once there is clarity never easy and the stakeholders should be heavily
define scope of define the project's scope of work. on the scope of work. involved in this process.
work on large scope.
Correction projects.
840776 2.13 After six iterations, significant variations have occurred to project scope and schedule. These are due to the A Rank the Engage in a cost- Research new Use a backlog The retrospective is used to review lessons learned
customer's technology regulations and security policies, which are regularly reviewed. The Project Manager importance of each benefit analysis that technology trends and refinement meeting, and suggest corrective actions for the next
wants to suggest a new approach to the next iteration to avoid possible delays. improvement item, can help predict the management tools that and include the iterations.
then implement profits that could be have been successful customer's change
What should the Project Manager do first? actions identified realized through the on similar projects. requests in the
during the last use of new discussion.
retrospective. technology for the
No changes needed next phase.
840777 1.2 All team members on a new project want to gain the customer's trust by delivering value as quickly as possible. C At the start of the Immediately after the During the next During the next The retrospective would be the event to address
The Project Manager learns that one resource has worked with the sponsor on other projects. The resource team's performing first benefit retrospective resource this concern.
seems to be using personal influence, working with a project sponsor to increase the project's benefits stage realization ceremony performance review
realization.

At which stage in the project should the Project Manager address this concern to optimize cost effectiveness?
Current
840777 1.2 All team members on a new project want to gain the customer's trust by delivering value as quickly as possible. C At the start of the Immediately after the During the next During the next The retrospective allows the team to learn about,
The Project Manager learns that one resource has worked with the sponsor on other projects. The resource team's performing first benefit retrospective resource improve and adapt their processes, so this would be
seems to be using personal influence, working with a project sponsor to increase the project's benefits stage. realization. ceremony. performance review. the event to address this concern.
realization.

At which stage in the project should the Project Manager address this concern to optimize cost effectiveness?
Correction
840778 3.1 A project team learns that there is a new compliance requirement from an international entity that may impact A Research the Address the Decline to address the Ensure that the The context of this scenario demands the Project
the baseline business case for the project. They learn this right after project charter is completed and the project requirement and requirement through issue, as the new requirement is Manager to influence the organization (sponsor)
sponsor has signed. possible the creation of a requirement is not part documented in the and recommend next steps after reviewing and
consequences, then quality management of the project's risk register, then ask understanding compliance requirements and
How should the Project Manager proceed? give the sponsor a plan. documented scope. for further guidance consequences.
recommendation. from all stakeholders.
Current
840778 3.1 A project team learns that there is a new compliance requirement from an international entity that may impact A Research the Address the Decline to address the Ensure that the The context of this scenario demands that the
the baseline business case for the project. They learn this right after project charter is completed and the project requirement and requirement through issue, as the new requirement is Project Manager influence the organization
sponsor has signed. possible the creation of a requirement is not part documented in the (sponsor), and recommend next steps after
consequences, then quality management of the project's risk register, then ask reviewing and understanding compliance
How should the Project Manager proceed? give the sponsor a plan. documented scope. for further guidance requirements and consequences.
recommendation. from all stakeholders.
Correction
840779 1.10 A team misunderstood one product functionality documented in an earlier stage of the project. During the B The functionality Schedule a meeting Ensure that the issue is Continue with the As the functionality has not been built the Project
current iteration, the functionality has not yet been developed, but a business representative has mentioned the was formally to discuss and addressed by current sprint, Manager should facilitate building common
deficiency. approved, so brainstorm the escalating it to the recognizing that the understanding and empowering the team to
initiate the change functionality with the project sponsor, who issue will be evaluate the impact of a possible change, this way
How should the Project Manager proceed? management project team and should discuss it with identified during the avoiding re-work.
process. business the representative. testing phase.
No changes needed representative.
840780 1.5 Some agile approaches have recently been added to an infrastructure company's predictive processes. The team A Provide team Speed up the project Gain the needed time Use burndown charts Training can be a great way to empower team
is not completing the planned story points, and the they are becoming passive. The Project Manager is concerned training, so the by reducing the for story point to evaluate team members to grow their skillsets. This would also
and wants to improve productivity. team can do a backlog. completion by adding performance. create consistency in story point estimation
better job of more iterations to the techniques.
What should the Project Manager do? estimating story project.
No changes needed points.
840781 2.1 During one daily standup meeting, team members indicate that they are having to engage in rework because B Try using a Kanban Request that team Request that the Engage in a process Rework can often caused by trying to do too much
there seems to be too much up-front work. board for reviews. members explicitly project owner to manage a in too little time. Timeboxing is a great technique to
implement time maximizes the product reduction in the choose an appropriate window of time dedicated to
Current How should the Project Manager respond to this concern? boxing. value. product backlog. a single focus.
840781 2.1 During one daily standup meeting, team members indicate that they are having to engage in rework because B Try using a Kanban Request that team Request that the Engage in a process Rework can often be caused by trying to do too
there seems to be too much up-front work. board for reviews. members explicitly project owner to manage a much in too little time. Timeboxing or spikes are
implement time maximizes the product reduction in the great techniques to choose an appropriate window
Correction How should the Project Manager respond to this concern? boxing or spikes. value. product backlog. of time dedicated to a single focus.
840782 1.6 A Project Manager from a traditional project management organization is assigned to an ongoing project. C Employ third-party Add additional Add cross-functional Where possible, Agile methodologies require "T" shaped team
Recently, the organization has started to use agile methodologies in its projects. The Project Manager hears that specialists to fill the resources via a internal resources. modify Gantt charts members. That is, individuals who are cross-
some team members feel like key subject matter expertise is missing and there is insufficient collaboration within knowledge gap. request to the to Kanban boards. functional and understand the importance and
the team. sponsor. value-add of collaboration across functional areas.

Correction How should the Project Manager respond to these team members' concerns?
 840783 1.8 A contractor has sent an email request for urgent payment of their last installment on a project that is going C Negotiate payment Authorize the Act according to the Authorize payment Even an inexperienced Project Manager should
through a long execution stage with multiple contractors. terms through a payment by notifying agreed upon only after reviewing understand that terms and conditions should be
meeting with accounts payable and commitments in the forecast spend versus agreed before engaging a contractor to actually do
How should the Project Manager respond to this contractor's request? procurement and follow up to ensure it procurement actual spend to see if project work. The procurement plan holds all data
the contractor. was made. management plan. the actual status re contracts and is the single source to guide
Current allows it. payment activities
840783 1.8 A contractor has sent an email request for urgent payment of their last installment on a project that is going C Negotiate payment Authorize the Act according to the Authorize payment Even an inexperienced Project Manager should
through a long execution stage with multiple contractors. terms through a payment by notifying agreed upon only after reviewing understand that terms and conditions should be
meeting with accounts payable and commitments in the forecast spend versus agreed before engaging a contractor to actually do
How should the Project Manager respond to this contractor's request? procurement and follow up to ensure it procurement actual spend to see if project work. The procurement plan and the
the contractor. was made. management plan and the actual status agreement/contract holds all data reference
the signed allows it. contracts and are the sources to guide payment
Correction agreement/contract. activities
841220 2.1 A Project Manager for a construction firm meets with stakeholders. All stakeholders agree on a 20 month A Meet with key Add team members Refuse to modify the Identify agreed-upon If it is possible to reduce the requirements for a
lifecycle for a project. After work has begun, the Project Manager learns that stakeholders would like project stakeholders to to work more quickly time line, explaining tasks in the original project with the sponsor and key stakeholders, this
completion within no more than 16 months. discuss ways to just this one time in that scope creep project and assign is preferred over crashing, fast-tracking, change-
reduce some order to satisfy should be discouraged. additional duties as control, and other methods which will most likely
What should be the first step in the Project Manager’s response? project stakeholder needed to meet the increase risk and create issues with a shortened
requirements. requirements. new, shorter timeframe.
No changes needed timeline.
841221 1.7 During an iteration, a project team encounters problems that may cause a delay in task completion. Another B Insist that the Work with the Increase the iteration Ask team members to May cause a delay does not mean the task
team within the same project needs the task to be completed on time in order to meet their schedule. project team work a product owner to length, and add perform to the best completion will be delayed, To improve probability
bit harder to reprioritize the additional resources to of their abilities of success, reprioritizing the backlog may improve
What can the Project Manager do to resolve this problem? complete on time, iteration backlog, so the project team, so during the iteration, the probability for success more than the other
in order to avoid that it does not delay that they can meet the and engage in a options.
delaying the work work by other teams. appropriate deadlines. retrospective after
of other teams. completion of the
No changes needed iteration.
841222 1.1 Certain key stakeholders are dissatisfied with how a key feature of a project has been developed. They express B Gather the project Identify the reasons Create a list of the pros Add a neutral party, Identifying the source of conflict is a key initial step
their dissatisfaction during an iteration review meeting. team for a why there are issues and cons of the such as the project in conflict management.
brainstorming with the feature, situation to define the sponsor, to function
What should the Project Manager do first to resolve this issue? session and identify then address the impact of the conflict. as a negotiator with
Current a solution. issue. stakeholders.
841222 1.1 Certain key stakeholders are dissatisfied with how a key feature of a project has been developed. They express B Gather the project Identify the reasons Create a list of the pros Add a neutral party, Working with the customer in identifying the source
their dissatisfaction during an iteration review meeting. team for a why there are issues and cons of the such as the project of dissatisfaction with the feature is a good first
brainstorming with the feature, situation to define the sponsor, to function step. This also helps with resolving conflict
What should the Project Manager do first to resolve this issue? session and identify then address the impact of the conflict. as a negotiator with between the team and stakeholders.
Correction a solution. issue. stakeholders.
841223 1.6 During a technical project, a well-liked project member is reassigned to a different project. The team has B Notify the project Employ coaching Add a resource with Notify the change PM should know how to handle key personnel
expressed disapproval regarding the reassignment. sponsor regarding tools and techniques the same skills to control board (CCB) changes and keep the team motivated and
the team’s to increase team replace the key team and discuss possible productive.
What action can help mitigate the team's disapproval? disapproval, and motivation. member. ways to resolve the
brainstorm a issue.
Current response.
841223 1.6 During a technical project, a well-liked project member is reassigned to a different project. The team has B Notify the project Employ leadership Add a resource with Notify the change The PM should know how to handle key personnel
expressed disapproval regarding the reassignment. sponsor regarding and emotional the same skills to control board (CCB) changes and keep the team motivated and
the team’s intelligence tools and replace the key team and discuss possible productive.
What action can help mitigate the team's disapproval? disapproval, and techniques to inspire member. ways to resolve the
brainstorm a the team to continue issue.
Correction response. working.
841258 1.1 A key team member is unhappy with the overall approach documented in a project management plan. The D Continue with the Continue with the Remember that a Make a short Conflict should be addressed in private, first, to
member surprises the Project Manager with negative comments about the approach during a weekly status meeting, and scheduled agenda project should not go
comment to better understand the concern being raised.
meeting during the execution phase of the project. ensure that the items after reminding forward when key acknowledge the Exploring the concern after the meeting gives the
concerns are added the team member of team members are inteam member’s PM an opportunity to verify the concern and
How should the Project Manager address the team member’s concerns? to the risk register expected meeting disagreement, and use
concerns, continue determine needed next steps without disrupting the
after the meeting is etiquette. Then, the meeting to discuss
with the meeting, and meeting with all meeting attendees.
finished. solicit feedback about the member’s meet with the
the etiquette concerns. member in private to
expectations. discuss their
Current concerns.
841258 1.1 During the execution of a project, a key team member is concerned with the overall approach documented in the D Continue with the Continue with the Remember that a Make a short Conflict should be addressed in private in order to
project management plan. The member surprises the Project Manager with negative comments about the meeting, and scheduled agenda project should not go comment to better understand the concern being raised.
approach during a weekly status meeting. ensure that the items after reminding forward when key acknowledge the Exploring the concern, after the meeting, gives the
concerns are added the team member of team members are in team members' PM an opportunity to verify it and determine next
How should the Project Manager address the team member’s concerns? to the risk register expected meeting disagreement, and use concerns, continue steps without disrupting the meeting with all
after the meeting is etiquette. Then, the meeting to discuss with the meeting, and meeting attendees.
finished. solicit feedback about the members' meet with the
the etiquette concerns. member in private to
expectations. discuss their
Correction concerns.
841263 1.7 A Project Manager is faced with an updated schedule that requires delivering a business result under a far more C Let the project Ensure that upper Ask the technical Work with a third- Per Agile manifesto, it values individual and
aggressive timeline. The project’s technical resource manager has worked with the Project Manager on previous sponsor know that management is resource manager party vendor to interactions over processes and tools. Thus, it is best
projects. Still, a team member indicates that the company does not have technical resources that could be added an issue with a aware of the lack of about the availability quickly acquire the to meet with the resource manager to understand
to the project to meet the new timeline. technical resource needed resources of technical resources needed resource. the real situation rather than informing sponsor first
may put the project which may put the which might be the false alarm.
Current What should be the Project Manager's next step? at risk. project at risk.
 841263 1.7 A Project Manager is faced with an updated schedule that requires delivering a business result under a far more C Let the project Ensure that upper Ask the technical Work with a third- Per the Agile Manifesto, it values individuals and
aggressive timeline. The project’s technical resource manager has worked with the Project Manager on previous sponsor know that management is resource manager party vendor to interactions over processes and tools. Thus, it is best
projects. Still, a team member indicates that the company does not have technical resources that could be added an issue with a aware of the lack of about the availability quickly acquire the to meet with the resource manager to understand
to the project to meet the new timeline. technical resource needed resources of technical resources. needed resource. the real situation rather than informing sponsor
may put the project which may put the first.
Correction What should be the Project Manager's next step? at risk. project at risk.
841274 2.3 A Project Manager has been asked to conduct a risk analysis that is based on a high-level scope. As part of the this A Creating the project Preparing the scope Creating a project Documenting the risk Expert judgment is one of the tools and techniques
analysis, the Project Manager must use expert judgment to prepare a document. charter statement document management plan management plan for developing the project charter.

Current Which document-based action is being performed?

841274 2.3 A Project Manager has been asked to conduct a risk analysis that is based on a high-level scope. As part of the this A Creating the project Preparing the scope Creating a project Documenting the risk The project charter is a document that formally
analysis, the Project Manager must use expert judgment to prepare a document. charter. statement document. management plan. management plan. authorizes the project . It includes high-level
information such as: project purpose, objectives,
Which document-based action is being performed? requirements, length of project and costs and the
overall risks that might be encountered in the
project. Expert judgment is one of the tools and
techniques for developing the project charter.
Correction
841275 1.5 An agile approach meets the needs of the next phase in a team’s project. As the team discusses the phase it C File a change Use available funds in Train team members Identify the most cost- Sharing knowledge is a core concept in servant
becomes clear that some team members have not received appropriate training in the agile model. request that the contingency on main agile topics by effective agile leadership and agile methodologies. If there is an
includes the agile reserve to guarantee hosting training training for the team opportunity for the team to gather together and
How should the Project Manager respond to this issue? training that training all team sessions. members. share rather than spending money on external
members lack. members. training, this is preferred from both a quality and
Current cost perspective.
841275 1.5 An agile approach meets the needs of the next phase in a team’s project. As the team discusses the phase it D File a change Use available funds in Train team members Identify and provide Providing training to project team members can
becomes clear that some team members have not received appropriate training in the agile model. request that the contingency on main agile topics by the most cost- result in added skills that can be useful for future
includes the agile reserve to guarantee hosting training effective agile phases or projects. Training lessons and related
How should the Project Manager respond to this issue? training that training all team sessions. training for team costs could be evaluated to be included in the
members lack. members. members. resource management and cost management plans.
Correction
841276 1.4 A Project Manager receives complaints from a project sponsor because of a delay in developing a prototype. The B Create training List required skills for Consult with the Empower team Develop the human resource management plan by
Project Manager responds that the delay was due to a lack of knowledge in a specific skill that was needed by the sessions at the start the project, and project sponsor to add members to problem defining the roles and responsibilities of the project
cross-functional project team. of the project, so all organize the project training once the lack solve where skills team members in order to create a project
necessary skills are team based on those of a specific skill may be lacking, using organizational structure and provide guidance
How could the Project Manager avoid this type of situation in the future? learned. skills. becomes apparent. the skills they do regarding how resources will be assigned and
Current have. managed.
841276 1.4 A Project Manager receives complaints from a project sponsor because of a delay in developing a prototype. The B Create training List required skills for Consult with the Empower team Develop the resource management plan by defining
Project Manager responds that the delay was due to a lack of knowledge in a specific skill that was needed by the sessions at the start the project, and project sponsor to add members to problem the roles and responsibilities of the project team
cross-functional project team. of the project, so all organize the project training once the lack solve where skills members in order to create a project organizational
necessary skills are team based on those of a specific skill may be lacking, using structure and provide guidance regarding how
How could the Project Manager avoid this type of situation in the future? learned. skills. becomes apparent. the skills they do resources will be assigned and managed.
Correction have.
841277 1.2 A projects’ daily standups are long, often lasting more than two hours. The project team uses the standup D Invite department Request shorter Insert a new team Coach team members Agile team members should be encouraged to be
meetings for extended discussions about solutions to project obstacles. managers to discussion time member who will that they have the servant leaders. This means a shared understanding
participate in the during each standup, manage obstacles and opportunity to of the purpose of a standup and the team charter. It
What should the Project Manager do to improve the daily standup meetings? team members’ leaving more time for meetings to discuss shorten all standup also means that all team members are both capable
discussions in order working. possible solutions. meetings and and share responsibility.
to identify solutions improve their
in a business-like method for
manner. identifying solutions.

Current
841277 1.2 A projects’ daily standups are long, often lasting more than two hours. The project team uses the standup D Invite department
meetings for extended discussions about solutions to project obstacles. managers to
participate in the
What should the Project Manager do to improve the daily standup meetings? team members’
discussions in order
to identify solutions
in a business-like
manner.
Request shorter Insert a new team Coach team members With Agile, it is important for teams to know how to
discussion time member who will that they have the implement the daily standup. The Project Manager
during each standup, manage obstacles and opportunity to should coach the team in how a daily stand-up
leaving more time for meetings to discuss shorten all standup meeting is run and what is discussed. Teams run
working. possible solutions. meetings and their own standups and when run well, they can be
improve their very useful. Daily stand-ups are typically 10-15 mins
method for and three questions are answered: 1) What did you
identifying solutions. do since the last stand-up?, 2) What will you do
today?, 3) Are there any impediments or
roadblocks? Separate meetings are held to discuss
the blockers and the solution.

Correction
843081 1.6 A new resource is assigned to fill in for a resource who is leaving. The new resource will be working on a small B Assess the new Meet with the new Privately ask the Meet with the A) No - This is not the best use of time, and unfairly
project that is critical to a larger program milestone. Unfortunately, there is a rumor that the new resource may resource’s resource to discuss program management functional manager makes presumptions on the candidate.
be a problem, due to a lack of skills. communication their skills and then officer (PMO) to assign of the new resource B) Yes - This is the best answer. Without seeing
skills to evaluate determine how they a different resource to discuss the rumor performance first-hand, there is no available proof
How should the program manager respond to this rumor? their ability to can contribute to the with better skills. and see if it is true. to the hearsay.
perform acceptably project. C) No - This assumes that hearsay is fact, which may
as part of the create a strained relationship between the Project
project team. Manager and functional manager.
D) No - While this may give solace to the Project
Current Manager, this is inappropriate and unwarranted.
 843081 1.6 A new resource is assigned to fill in for a resource who is leaving. The new resource will be working on a small B Assess the new Meet with the new Privately ask the Meet with the A) No - This is not the best use of time, and unfairly
project that is critical to a larger program milestone. Unfortunately, there is a rumor that the new resource may resource’s resource to discuss project management functional manager makes presumptions on the candidate.
be a problem, due to a lack of skills. communication their skills and then office (PMO) to assign of the new resource B) Yes - This is the best answer. Without seeing
skills to evaluate determine how they a different resource to discuss the rumor performance first-hand, there is no available proof
How should the Project Manager respond to this rumor? their ability to can contribute to the with better skills. and see if it is true. to the hearsay.
perform acceptably project. C) No - This assumes that hearsay is fact, which may
as part of the create a strained relationship between the Project
project team. Manager and functional manager.
D) No - While this may give solace to the Project
Correction Manager, this is inappropriate and unwarranted.
843083 1.7 A team member could not be reached by email or phone during the week that they were absent. The team B Add a new resource Discuss the situation Require that the team Ask the functional Key Rationale
member had not notified anyone on the team prior to their absence. Due to the absence, several successor who can complete with the team member complete the manager for A) No - This is premature and will most likely take
activities are behind schedule, impacting the project’s critical path. the work package in member, and work work package more additional support on longer than attempting to rectify the situation.
a professional with them to identify quickly when they the project, including B) Yes - A Project Manager also has the ability to be
How should the Project Manager respond to this situation? manner. a workable solution. return. assignment of a new a coach. Servant Leadership encourages listening
resource. and serving, and therefore it may be possible to
compromise with the team member.
C) No - This does not address the situation and is in
direct contradiction to the coaching role of a Project
Manager.
D) No - This does not address the situation directly
and offsets blame to a third party.
Current
843083 1.7 A team member has been absent for a week without providing notification and could not be reached by email or B Add a new resource Discuss the situation Require that the team Ask the functional A) No - This is premature and will most likely take
phone. Due to the absence, several successor activities are behind schedule, impacting the project’s critical path. who can complete with the team member complete the manager for longer than attempting to rectify the situation.
the work package in member, and work work package more additional support on B) Yes - A Project Manager also has the ability to be
How should the Project Manager respond to this situation? a professional with them to identify quickly when they the project, including a coach. Servant Leadership encourages listening
manner. a workable solution. return. assignment of a new and serving, and therefore it may be possible to
resource. compromise with the team member.
C) No - This does not address the situation and is in
direct contradiction to the coaching role of a Project
Manager.
D) No - This does not address the situation directly
and offsets blame to a third party.
Correction
843770 2.6 A Project Manager is uncertain about the duration of a new product and consults several groups B 20 Days 40 Days 60 Days 30 Days Using 3 point, PERT, or average delivers an estimate
of subject matter experts (SMEs). The first group advises that development can be finished in 40 days. The second of 40
group identifies some risks that could make the duration up to 60 days. The third group proposes a new
development method that can shorten the time to 20 days.

Current What is the estimated development duration for the new product?
843770 2.6 A Project Manager is uncertain about the duration of a project for a new product and consults several groups B 20 Days 40 Days 60 Days 30 Days Using 3 point estimating: Triangular Estimate =
of subject matter experts (SMEs). The first group advises that development can be finished in 40 days. The second (Optimistic + Most Likely + Pessimistic)/3 = (20 + 40
group identifies some risks that could make the duration up to 60 days. The third group proposes a new + 60)/3 = 120/3 = 40 days
development method that can shorten the time to 20 days.
Beta Estimate = (Optimistic + (4 X Most Likely) +
What is the estimated development duration for the new product? Pessimistic)/6 = (20 + (4*40) + 60)/6 = 240/6 = 40
Correction days"
843772 2.6 A Project Manager is uncertain about the duration of a new product and consults several groups B 28 Days 30 Days 32 Days 36 Days Using 3 point, PERT, or average delivers an estimate
of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second of 40
group identifies some risks that could make the duration up to 46 days. The third group proposes a new
development method that can shorten the time to 18 days.

Current What is the estimated development duration for the new product?
843772 2.6 A Project Manager is uncertain about the duration of a new project and consults several groups B 28 Days 31 Days 32 Days 36 Days Using a Triangular Estimate = (Optimistic + Most
of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second Likely + Pessimistic)/3 = (18 + 29 + 46)/3 = 93/3 = 31
group identifies some risks that could make the duration up to 46 days. The third group proposes a new days
development method that can shorten the time to 18 days.

Using the Triangular estimation technique, what is the estimated development duration for the new product?
Correction
843775 2.6 A Project Manager is uncertain about the duration of a new product development project and consults several B 12 Days 16 Days 18 Days 20 Days PERT Estimate = (Optimistic + (4 X Most Likely) +
groups of subject matter experts (SMEs). The first group advises that development can be finished in 14 days. The Pessimistic)/6 = (8 + (4*14) + 32)/6 = 16 days
second group identifies some risks that could make the duration up to 32 days. The third group proposes a new
development method that can shorten the time to 8 days.

Current What is the estimated development duration for the new product?
843775 2.6 A Project Manager is uncertain about the duration of a new product development project and consults several B 12 Days 16 Days 14 Days 20 Days Using the Beta Estimate = (Optimistic + (4 X Most
groups of subject matter experts (SMEs). The first group advises that development can be finished in 14 days. The Likely) + Pessimistic)/6 = (8 + (4*14) + 32)/6 = 96/6 =
second group identifies some risks that could make the duration up to 32 days. The third group proposes a new 16 days
development method that can shorten the time to 8 days.

Correction What is the estimated development duration for the new product using the Beta estimation technique?
843783 2.2 A product passes 99% percent of the functional requirements defined in the scope. A customer is unwilling to C Properly evaluated Produced the work Defined and Verified the Quality metrics are a description of a project or
accept the product since it did not pass 100%. the test breakdown structure communicated the requirements product attribute and how to measure it.
management plan (WBS) quality metrics documentation
A Project Manager is assessing what could have done differently to avoid this.

Current What should the Project Manager have done?

 843783 2.2 A product passes 99% percent of the functional requirements defined in the scope. A customer is unwilling to C Properly evaluated Produced the work Defined and Verified the Quality metrics are a description of a project or
accept the product since it did not pass 100%. the test breakdown structure communicated the requirements product attribute and how to measure it.
management plan. (WBS). quality metrics. documentation.
A Project Manager is assessing what could have been done differently to avoid this.

Correction What should the Project Manager have done?

844400 1.1 A project is utilizing a third-party contractor. A Face-to-face Phone Contractual Letter Email Face-to-face interaction is usually the most effective
way to build the trusting relationships that are
A member of the contractor's team raises an issue with a member of the project team. The two individuals are needed to manage knowledge. Once relationships
not able to work out a solution. are established, virtual interaction can be used to
maintain the relationship.
The Project Manager is aware of the disagreement.

Which type of communication should the Project Manager use first when contacting the vendor about this issue?
Current
844400 1.1 A project is utilizing a third-party contractor. A Face-to-face Phone Contractual Letter Email Face-to-face interaction is usually the most effective
way to build the trusting relationships that are
A member of the contractor's team raises an issue with a member of the project team. The two individuals are needed to manage a project. Once relationships are
not able to work out a solution. established, virtual interaction can be used to
maintain the relationship.
The Project Manager is aware of the disagreement.

Which type of communication should the Project Manager use first when contacting the vendor about this issue?
Correction
844429 2.5 A software vendor is behind on a key project deliverable. A Evaluate alternative Remove the current Ask the vendor to meet Accept the cost The first step is analysis and evaluation of alternate
software vendors vendor and have the to discuss legal issues overrun and update options. After that, specific and appropriate action
There is a 21% buffer in the budget for cost overruns. that can help new vendor send a regarding the the project schedule. can be taken.
project deliverables contract. slippage.
The Project Manager needs to mitigate the issue. despite resource
constraints.
Which action should the Project Manager take next?
Correction
844441 1.6 A project needs a specialized resource. A resource that fits the needs of the project is identified, and can work D Ask the existing Place a limit on the Put the project on hold Request that the The globalization of projects has promoted the need
onsite, but lives in another country. The visa process was expected to take weeks but is now taking months. team to work project's scope. by an equivalent resource work for virtual teams that work on the same project, but
overtime. duration. virtually. are not collocated.
What should the Project Manager do?
No Changes Needed
844443 2.9 To determine which product to create, a project feasibility study was conducted. However, a change request was A Perform the change Do not accept the Review a detailed Review a feasibility After a change request has been approved, it should
recently approved to develop another product that contradicts the original requirements. request. change request. report of the data study of the new be executed. If the new requirements did not
analysis. product. contradict the original ones, a change request would
Data specialists conducted an analysis before the change request was approved. likely not be needed in the first place.

Current What is an appropriate action for the Project Manager to take?

844443 2.9 To determine which product to create, a project feasibility study was conducted. However, a change request was A Perform the change Do not accept the Review a detailed Review a feasibility Once a change request has been approved, it should
recently approved to develop another product that contradicts the original requirements. request. change request. report of the data study of the new be executed. The changes were approved by the
analysis. product. change control board and therefore must be
Data specialists conducted an analysis before the change request was approved. implemented.

Correction What is an appropriate action for the Project Manager to take?

844452 2.5 A project that should have been 70 percent complete by now is only 55 percent complete. The total project A The SPI is 0.79, and The SPI is 1.27, and The SPI is 0.82, and the The SPI is 0.99, and EV = Actual% * BAC = 0.55*$210,000 = $115,500
budget is US$210,000, and the actual cost of work performed (ACWP) is US$162,000 the CPI is .71. the CPI is 0.98. CPI is 1.05. the CPI is 0.96. PV = Plan% * BAC = 0.70*$210,000 = $147,000
AC = $162,000 (given)
What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
SPI = EV/PV = $115,500/$147,000 = 0.79
Current CPI = EV/AC = $115,500/$162,000 = 0.71
844452 2.5 A project that should have been 70 percent complete by now is only 55 percent complete. The total project A The SPI is 0.79, and The SPI is 1.27, and The SPI is 0.82, and the The SPI is 0.99, and EV = Actual% * BAC = 0.55*$210,000 = $115,500
budget is US$210,000, and the actual cost spent to date is US$162,000. the CPI is 0.71. the CPI is 0.98. CPI is 1.05. the CPI is 0.96. PV = Plan% * BAC = 0.70*$210,000 = $147,000
AC = $162,000 (given)
What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?
SPI = EV/PV = $115,500/$147,000 = 0.785 or 0.79
Correction CPI = EV/AC = $115,500/$162,000 = 0.71
844455 2.5 A project that should have been 90 percent complete by now is only 84 percent complete. The total project A The SPI is 0.93, and The SPI is 1.07, and The SPI is 1.15, and the The SPI is 0.96, and EV = Actual% * BAC = 0.84*$110,000 = $92,400
budget is US$110,000 and the actual cost of work performed (ACWP) is US$82,000. the CPI is 1.13. the CPI is 0.99. CPI of .93. the CPI is 1.18. PV = Plan% * BAC = 0.90*$110,000 = $99,000
AC = $82,000 (given)
What is the schedule performance index (SPI) and cost performance index (CPI) for this project?
SPI = EV/PV = $92,400/$99,000 = 0.93
Current CPI = EV/AC = $92,400/$82,000 = 1.13
844455 2.5 A project that should have been 90 percent complete by now is only 84 percent complete. The total project A The SPI is 0.93, and The SPI is 1.07, and The SPI is 1.15, and the The SPI is 0.96, and EV = Actual% * BAC = 0.84*$110,000 = $92,400
budget is US$110,000 and the actual cost to date is US$82,000. the CPI is 1.13. the CPI is 0.99. CPI of 0.93. the CPI is 1.18. PV = Plan% * BAC = 0.90*$110,000 = $99,000
AC = $82,000 (given)
What is the schedule performance index (SPI) and cost performance index (CPI) for this project?
SPI = EV/PV = $92,400/$99,000 = 0.93
Correction CPI = EV/AC = $92,400/$82,000 = 1.126 or 1.13
844456 2.5 A project that should have been 95 percent complete by now is only 80 percent complete. The total project A The SPI is 0.84, and The SPI is 1.19, and The SPI is 0.86, and the The SPI is 0.94, and EV = Actual% * BAC = 0.80*$140,000 = $112,000
budget is US$140,000 and the actual cost of work performed (ACWP) is US$95,000. the CPI is 1.17 the CPI is 0.96. CPI is 1.14. the CPI is 1.16. PV = Plan% * BAC = 0.95*$140,000 = $133,000
AC = $95,000 (given)
What is the schedule performance index (SPI) and a cost performance index (CPI) of the project?
SPI = EV/PV = $112,000/$133,000 = 0.84
Current CPI = EV/AC = $112,000/$95,000 = 1.17
 844456 2.5 A project that should have been 95 percent complete by now is only 80 percent complete. The total project C The SPI is 0.86, and The SPI is 1.19, and The SPI is 0.84, and the The SPI is 0.94, and EV = Actual% * BAC = 0.80*$140,000 = $112,000
budget is US$140,000 and the total spent to date is US$95,000. the CPI is 1.14. the CPI is 0.96. CPI is 1.18. the CPI is 1.16. PV = Plan% * BAC = 0.95*$140,000 = $133,000
AC = $95,000 (given)
What is the schedule performance index (SPI) and a cost performance index (CPI) of the project?
SPI = EV/PV = $112,000/$133,000 = 0.84
Correction CPI = EV/AC = $112,000/$95,000 = 1.178 or 1.18
844480 2.8 A Project Manager is working on a software development project. D Ask to meet with Meet with the Meet face-to-face with Assess the scope The scope management plan is needed to help
the product sponsor immediately stakeholders to set management plan control the scope of the project
Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's manager, and to discuss project expectations. and iterate it through
next version release has already been provided to stakeholders. discuss reducing the boundaries. the scope definition
number of new process.
Current What should the Project Manager do next? requests.
844480 2.8 A Project Manager is working on a software development project. D Ask to meet with Meet with the Meet face-to-face with Assess the scope The scope management plan provides details on
the product sponsor immediately stakeholders to set management plan to how project & product scope will be defined,
Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's manager, and to discuss project expectations. see how changes in validated and controlled. It is needed to help
next version release has already been provided to stakeholders. discuss reducing the boundaries. scope are managed. control the scope of the project
number of new
Correction What should the Project Manager do next? requests.
844497 2.5 A project has the following budgetary features: B It is under budget, It is over budget and It is over budget and It is under budget and CPI = EV/AC = $540,000/$650,000 = less than 1 =
and ahead of behind schedule. ahead of schedule. behind schedule. over budget
-Total budget of US$3 million schedule.
-Planned cost of US$630,000 SPI = EV/PV = $540,000/$630,000 = less than 1 =
-Actual cost of US$650,000 behind schedule
-Earned value of US$540,000

Current Which statement is true about this project?

844497 2.5 A project has the following budgetary features: B It is under budget, It is over budget and It is over budget and It is under budget and CPI = EV/AC = $540,000/$650,000 = 0.857 or 0.86:
and ahead of behind schedule. ahead of schedule. behind schedule. less than 1 = over budget
-Total budget of US$3 million schedule.
-Planned value of US$630,000 SPI = EV/PV = $540,000/$630,000 = 0.83: less than 1
-Actual cost of US$650,000 = behind schedule
-Earned value of US$540,000

Correction Which statement is true about this project?

844514 3.2 A Project Manager receives the following information for a new project: A Discern the project Determine the Decide on the project Seek approval for the The project charter will require a list of
goals as well as the project team and schedule and project charter from assumptions, the preliminary scope, and some of
-assumptions business case. provide the team determine the critical the sponsor. the restrictions. Additionally, the project goals and
-preliminary scope with tasks. path. business case will also be needed.
-restrictions

No Changes Needed After receiving this information, what is the first step the Project Manager should take?
844521 2.10 A Project Manager recently joined a new project. A Ensure that any Ensure that daily Ensure that the Following the formal approval process is the best
changes to scope go stand-ups occur, with development team Ensure that way to control unnecessary project changes.
This project has the following characteristics: through the formal all development leads generate detailed stakeholders do not
approval process. teams. requirements. directly interact with
-Deadlines that are tight the development
-Global team that works virtually team leads.
-Fixed budget

The Project Manager is in the planning phase, and wants to avoid scope creep and keep the team focused on
delivering a product that meets requirements.

Current What should the Project Manager do to achieve this goal?

844521 2.10 A Project Manager recently joined a new project. A Ensure that any Ensure that daily Ensure that the Ensure that Following the formal change control process is the
changes to scope go stand-ups occur, with development team stakeholders do not best way to control unnecessary project changes.
This project has the following characteristics: through the formal all development leads generate detailed directly interact with
approval process. teams. requirements. the development
-Deadlines that are tight team leads.
-Global team that works virtually
-Fixed budget

The Project Manager is in the planning stage, and wants to avoid scope creep and keep the team focused on
delivering a product that meets requirements.

Correction What should the Project Manager do to achieve this goal?

844528 2.2 After a project delay, the Project Manager determines that a change is needed to the product deliverables in A Use the Ensure stakeholders' Hold a meeting with Refer to the These two plans help establish how communication
order to ensure quality. The Project Manager takes the following steps: communications expectations are the project sponsor to communications will be managed and how the stakeholders will be
management and included in the better understand management plan, engaged.
1. A formal change request is issued. stakeholder project management stakeholders' and issue a status
2. The Project Manager communicates the change to all stakeholders. engagement plans. plan by issuing a expectations. report.
3. The Project Manager receives feedback that the communications approach did not meet stakeholders' change request.
expectations.

Current What should the Project Manager do next?

 844528 2.2 After a project delay, the Project Manager determines that a change is needed to the product deliverables in D Refer to the Ensure stakeholders' Hold a meeting with Review the The PM should first see if the processes were
order to ensure quality. The Project Manager takes the following steps: communications expectations are the project sponsor to communications followed in communicating project changes to
management plan, included in the better understand management and stakeholders. If they were, then the PM should
1. A formal change request is issued. and issue a status project management stakeholders' stakeholder revise the communications and/or the stakeholder
2. The Project Manager communicates the change to all stakeholders. report. plan by issuing a expectations. engagement plans to engagement plans based on stakeholder needs.
3. The Project Manager receives feedback that the communications approach did not meet stakeholders' change request. see if the processes These two plans help establish how communication
expectations. were followed. An will be managed and how the stakeholders will be
update to one or both engaged.
What should the Project Manager do next? plans might be
warranted.
Correction
844580 2.10 The project sponsor reports that an element of a product could lead to moderate health issues in customers. A Refer to the Promptly implement Halt current Do not fulfill the Always investigate an issue first before taking
Perform Integrated the change and production and initiate request because it action.
Therefore, the sponsor asks to modify production materials. Change Control submit a change the Perform Integrated will lead to scope
process to examine request for formal Change Control creep.
Which action should the Project Manager take? the issue further. documentation. process.
Current
844580 2.10 The project sponsor reports that an element of a product could lead to moderate health issues in customers. B Promptly Refer to the Perform Halt current Do not fulfill the Submitting a change request starts the Perform
implement the Integrated Change production and initiate request because it Integrated Change Control process. Once the
Therefore, the sponsor asks to modify production materials. change and submit Control process to the Perform Integrated will lead to scope change request is submitted, the Project Manager
a change request examine the issue Change Control creep. analyzes the impact of the change to the project
Which action should the Project Manager take? for formal further. process. and also verifies whether an element in the product
documentation. actually does lead to health issues in customers.
The issue or concern should be investigated first
Correction before taking action.
844583 2.10 There are necessary changes being requested to a project; however, team members are not in agreement A Use the change Schedule an in- Hold a meeting with Ensure all requested The change management plan describes how the
regarding how to implement the changes. management plan person meeting with team members to changes are applied change requests throughout the project will be
and ensure all team the project sponsor assess the issues and to the project and formally authorized and incorporated.
The Project Manager needs to address this issue. members and and the board to request changes where communicate face-to-
stakeholders address the issue. needed. face with all team
Which action should the Project Manager take? understand and members.
No Changes Needed follow it.
844590 1.11 A Project Manager with limited experience managing globally-distributed team members receives a project that A Be flexible when Seek guidance from Request for another Gather requisite The project management team should capitalize on
has team members from five countries, spanning three continents. working with team the human resource Project Manager to learning material to cultural differences, focus on developing and
members, recognize department, and lead the project and better understand sustaining the project team throughout the project
To successfully manage this project, the Project Manager needs to develop cultural sensitivity. that culture is request to be follow behind this every detail of each life cycle, and promote working together
learned, and be certified in this topic. person to gain team member's interdependently in a climate of mutual trust.
What should the Project Manager do? aware of local necessary skills. culture to be
customs. sensitive to their
No Changes Needed needs.
844594 2.3 A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with A A, C, B, D B, A, D, C C, D, A, B D, A, C, B Probability * Impact provides the risk ranking from
this concern, the project team identifies four project risks and then evaluates both the probability of occurrence highest to lowest.
and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. A = 3*5 = 15
B = 4*2 = 8
Risk C = 3*3 = 9
Probability D = 2*2 = 4
Impact
Therefore the risks should be ranked in the
A following order: A, C, B, D
3
5

B
4
2

C
3
3

D
2
2

No Changes Needed Based on the table, in what order should the Project Manager rank these risks for risk management purposes?
844595 2.17 A project is completed, but the Project Manager and project team members are being asked to do the following: A Execute the project Procure project Contact the project Since the product is At project close, the final product, service, or result
hand off. acceptance. team, dismiss them still under can be transitioned to a production support team.
-Troubleshoot and resolve technical issues from the project, and development,
-Evaluate new requirements find a new project. continue to fulfill the
-Make minor adjustments requests.

The Project Manager needs to ensure that the product developed by the project now has operational support.

What should the Project Manager do?

Current
 844595 2.17 A project is completed, but the Project Manager and project team members are being asked to do the following: D Since the product is Procure project Contact the project Execute the project In the Close project or phase process, the final
still under acceptance. team, dismiss them hand off. product, service, or result is transitioned to the
-Troubleshoot and resolve technical issues development, from the project, and production support team. Documentation should
-Evaluate new requirements continue to fulfill find a new project. be signed by the receiving group, agreeing to accept
-Make minor adjustments the requests. the final product, service, or result. Once signed,
the owner is responsible for changes, adjustments
The Project Manager needs to ensure that the product developed by the project now has operational support. and resolving technical issues.

What should the Project Manager do?

Correction
844596 2.7 A project has the following characteristics: B The project team is The project team is The project team is The project team is Statistical sampling involves choosing part of a
performing utilizing statistical conducting audits. undertaking a quality population of interest for inspection. The sample is
-It is in the execution phase. inspections. sampling. control measure. taken to measure controls and verify quality.
-500 products have been developed based on the originally-approved blueprint.
-The project team randomly selected 50 products to evaluate against the quality plan.

Current What is occurring in this scenario?

844596 2.7 A project has the following characteristics: B The project team is The project team is The project team is The project team is Statistical sampling involves choosing part of a
performing utilizing statistical conducting audits. undertaking a population of interest for inspection. The sample is
-It's being executed by the project team. inspections. sampling. manage quality taken to measure controls and verify quality.
-500 products have been developed based on the originally-approved blueprint. measure.
-The project team randomly selected 50 products to evaluate against the quality plan.

Correction What is occurring in this scenario?

844608 2.2 A Project Manager has the following situation: A 1. Arrange a 1. Send the plan to 1. Divide the plan into 1. Schedule individual This option will require the least follow up
meeting with all each stakeholder sections. meetings. discussions.
-A very long project management plan is drafted. stakeholders. individually. 2. Based on their areas 2. Invite only the key
-Stakeholders on the project are spread across three continents. 2. Have the 2. Ask them to add of expertise, ask select stakeholders, and
-The Project Manager needs the stakeholders to approve the plan in as short of time as possible. stakeholders review their comments and stakeholders to review walk them through
the plan before the return it for particular portions. the plan.
What is an appropriate course of action for the Project Manager to take? meeting. updating.
Current
844608 2.2 A Project Manager has the following situation: C 1. Divide the plan 1. Send the plan to 1. Arrange a meeting 1. Schedule individual The PM should arrange a meeting that works well
into sections. each stakeholder with all stakeholders. meetings. with most, if not all stakeholders, because of the
-A very long project management plan is drafted. 2. Based on their individually. 2. Have the 2. Invite only the key time changes. Then, send the plan to all
-Stakeholders on the project are spread across three continents. areas of expertise, 2. Ask them to add stakeholders review stakeholders, and stakeholders and request they review it in its
-The Project Manager needs the stakeholders to approve the plan in as short of time as possible. ask select their comments and the plan before the walk them through entirety before the meeting and to come prepared
stakeholders to return it for meeting. the plan. to ask question, if needed. This option will require
What is an appropriate course of action for the Project Manager to take? review particular updating. the least follow up discussions.
Correction portions.
844613 1.8 A Project Manager has identified the following: A 1. Contact the 1. Contract a third- 1. Accept the risks. 1. Create a Negotiation is an important tool and technique of
functional manager. party vendor. 2. Monitor these risks contingency reserve the Control Resources process.
-Four critical risks with a high-impact. 2. Evaluate the 2. Assign this vendor often to reduce to solve the potential
-Four specific resources necessary for addressing the risks. resources' to these tasks. potential impact. schedule delay.
-The resources are committed to another project with critical deliverables. availability to 2. Mitigate the
negotiate task possible impact.
The Project Manager must find a solution to address these risks immediately. crashing or
rescheduling.
Current Which actions should the Project Manager take?
844613 1.8 A Project Manager has identified the following: A 1. Check to see if 1. Contract a third- 1. Accept the risks. 1. Create a The Project Manager should first confirm whether
the resources will party vendor. 2. Monitor these risks contingency reserve the resources are, in fact, unavailable during the
-Four critical risks with a high-impact. be available when 2. Assign this vendor often to reduce to solve the potential time of the risks. If they are, then the PM should
-Four specific resources necessary for addressing the risks. the risks are to these tasks. potential impact. schedule delay. work with the functional manager to see if there are
-The resources are committed to another project with critical deliverables. scheduled to occur. 2. Mitigate the other resources that can help with the risks if they
2. Work with the possible impact. occur.
The Project Manager must find a solution to address these risks immediately. functional manager
to see if other
Which actions should the Project Manager take? resources are
available to handle
the risks if they
happen.
Correction
844615 1.8 A project has a quality management plan in place. A Generate a cause- Re-write relevant Inquire regarding the Contact the project Cause-and-effect diagrams break down the causes
and-effect diagram portions of the feasibility of an sponsor, and request of the problem into discrete branches, helping to
This plan states that project deliverables must be reviewed for quality at least 5 business days before the for analysis. quality management internal audit of the advice. identify the main or root cause.
deadline. Four deliverables have missed this quality requirement. plan. project.

No Changes Needed What should the Project Manager do?

844620 2.17 Several team members frequently spend their time helping operations and maintenance staff with a project D Procurement Procurement Stakeholder Project document Project document updates, organizational process
feature that was just commissioned. agreements, agreements, engagement plan, updates, assets updates, and final report are outputs of the
organizational organizational organizational process organizational close project or phase process.
The Project Manager needs to ensure that the feature was signed off on and that ownership was transferred. process assets process assets assets updates, and process assets
updates, and final updates, and project procurement updates, and final
Which documents should the Project Manager rely on for this purpose? report. document updates. agreements. report.
Correction
 844623 1.1 A Project Manager joins a project as a replacement on a project team. During initial meetings, the Project A Storming Norming Forming Performing During Storming, the team begins to address the
Manager realizes there are many differing opinions about how to address technical decisions. Team members do project work, technical decisions, and the project
not respect each other's ideas, and the environment is becoming counterproductive. However, the team management approach. If team members are not
developed processes and procedures and is now working smoothly and productively on the project, without collaborative or open to differing ideas and
conflict or interruption. perspectives, the environment can become
counterproductive.
Current In what phase of development is the team?
844623 1.1 A Project Manager joins a project as a replacement on a project team. During initial meetings, the Project C Forming Storming Norming Performing Storming often starts where there is a conflict
Manager realizes there are many differing opinions about how to address technical decisions. Team members do between team members' natural working styles.
not respect each other's ideas, and the environment is becoming counterproductive. However, the team People may work in different ways for all sorts of
developed processes and procedures and is now working smoothly and productively on the project, without reasons but, if differing working styles cause
conflict or interruption. unforeseen problems, they may become frustrated
and counterproductive. Once the team members
In what phase of development is the team? start working together and adjusting their work
habits and behaviors to be more supportive, the
team has transitioned into Norming.
Correction
844624 1.12 A Project Manager is presented with the following situation: A During the In the demo. During the next In the next daily The retrospective allows issues with the execution
retrospective. iteration planning standup meeting. approach to be identified and discussed in a timely
-An iteration just ended. meeting. fashion along with ideas for improvement.
-A team member tells the Project Manager that a planned task is not complete due to an issue that appeared 4
days ago that was not resolved.

The Project Manager wants to prevent this scenario in the future.

Correction When is an appropriate time to discuss this issue?

844625 1.5 A project has the following characteristics: A Where necessary, Where necessary, Where necessary, Where necessary, Project Managers should attempt to resolve issues
implement training, have the senior-level replace specific junior- conduct training for via the tools and techniques available to them prior
-Schedule performance issues are occurring due to expertise levels of project resources. and design a resources help the level resources, and the junior-level staff to changing the plan or escalations
-Highly-experienced resources are reviewing unnecessary details. checklist for all inexperienced advise the senior-level members.
-Junior-level resources are not completing tasks in a timely manner. team members. resources. resources.

The Project Manager needs to enhance team performance.

Current What should the Project Manager do?

844625 1.5 A project has the following characteristics: B Where necessary, Where necessary, Where necessary, Where necessary, Project Managers should attempt to resolve issues
have the senior- implement training, replace specific junior- conduct training for via the tools and techniques available to them prior
-Schedule performance issues are occurring due to expertise levels of project resources. level resources help and design a checklist level resources, and the junior-level staff to changing the plan or escalating the issue.
-Highly-experienced resources are reviewing unnecessary details. the inexperienced for all team advise the senior-level members. Providing training to those who need it will improve
-Junior-level resources are not completing tasks in a timely manner. resources. members. resources. team performance and implementing a checklist
ensures each team member is checking only what
The Project Manager needs to enhance team performance. needs to be checked.

Correction What should the Project Manager do?

844630 2.2 An informal and unofficial blog was set up to enhance communication and morale among project team members. A Review the blog and Reprimand all Close down the blog, Identify an Communications outside of those covered by the
assess the individuals involved, as it is not part of the administrator who communications management plan can lead to
The Project Manager was not previously aware of the blog but has discovered that team members are using it communications and report the issue communications can monitor additional risks and issues. However, since the team
inappropriately. management plan. to the compliance management plan. communications on was using the blog, the Project Manager should
office. the blog. assess the communications management plan for
What should the Project Manager do? any gaps. The Project Manager should also establish
a Rules of Conduct with the team for the blog.
No Changes Needed
844631 3.2 A key project resource is discussing the complexity of project deliverables with the Project Manager 1.5 weeks A Implement a Hold a meeting with Ensure that the Start to identify The feasibility study will support the business case
before the kick-off call. The resource expresses nervousness and concern regarding the deliverables. feasibility study, the project sponsor concerns are threats and to begin a new project.
and then assess and to discuss the documented in the preventive actions by
The Project Manager wants to ensure that the deliverables are realistic. review the results. resource's concerns, issue log for later performing a risk
and revise the project review. assessment.
Correction What is the appropriate action to take? charter.
844632 2.3 Four new risks for a project are identified while the Project Manager is preparing the monthly project status A Refer to the risk Review the Refer to the risk Review the risk The first step will be to analyze the new risks.
report. register as well as organizational management plan and report and lessons Reviewing the current risk register and risk report
the risk report. process assets and the risk report. learned repository. will be the best starting point.
These four risks could affect vital key milestones. risk register

Current What should the Project Manager do before presenting this new risk information?
844632 2.3 Four new risks for a project are identified while the Project Manager is preparing the monthly project status D Review the risk Review the Refer to the risk Add risks to the risk The first step would be to update the risk register
report. report and lessons organizational management plan and register, analyze and then analyze the new risks. This information
learned repository. process assets and the risk report. them for impact to can then be presented to stakeholders who will help
These four risks could affect vital key milestones. risk register. the project and determine a response plan for each risk.
identify response
Correction What should the Project Manager do before presenting this new risk information? plans.
844633 2.12 A project that is nearing completion has the following characteristics: A Seek the project Contact the steering Seek sign off from the Contact managers The project charter determines who will sign off on
sponsor's sign off. committee for sign director of the Project from the five the project, but of the given options, the sponsor is
-It is very large. off. Manager's business countries involved in the best answer due to their role.
-It contains functional groups in five different countries. unit. the project for sign
-Closeout documents are being prepared. off.

The Project Manager needs to gain acceptance of the project deliverables.

No Changes Needed What should the Project Manager do?

 844704 1.5 During a kick-off, the Project Manager provided training for the entire team regarding the specifics of the A Ask current team Tell the newer team Add new members Recognize that this is It is the PM's responsibility to make sure that the
company operations that the project supports. members to members to ask for who have the relevant a natural project new members are adequately trained. This
provide training and help from the long- experience, reassign progression, and approach provides that training.
A year later, project productivity is suffering because members who were added later in the project do not have support, and hold a term members when the newer team revise the schedule to
the same level of understanding. second kick-off they run into things members, and log allow for the slight
meeting for new they do not turnover issues in the decrease in
How should the Project Manager respond to this challenge? team members. understand. lessons learned productivity.
Current register.
844704 1.5 During a kick-off, the Project Manager provided training for the entire team regarding the specifics of the B Tell the newer team Ask current team Add new members Recognize that this is It is the PM's responsibility to make sure that the
company operations that the project supports. members to ask for members to provide who have the relevant a natural project new members are adequately trained. This
help from the long- training and support, experience, reassign progression, and approach provides that training.
A year later, project productivity is suffering because members who were added later in the project do not have term members and hold a second the newer team revise the schedule to
the same level of understanding. when they run into kick-off meeting for members, and log allow for the slight
things they do not new team members. turnover issues in the decrease in
How should the Project Manager respond to this challenge? understand. lessons learned productivity.
Correction register.
844754 2.2 A project has increased in size. As a result, the project's single sponsor is replaced by a steering committee. A Ensure that Ensure that the initial Introduce the steering Make sure that the The Project Manager needs to be proactive and
communications project plan is committee to the team new steering respond to this change. The same communication
What should the Project Manager do to accommodate this new development? are tailored to the followed, since the and continue to follow committee members that was planned for a single sponsor will not
steering committee, new stakeholders will the initial project plan are included when necessarily work for this steering committee.
since there has focus on the project’s in order to meet sending the current
been a change in progress to date. project deadlines. status report for the
stakeholder project.
structure.
Current
844754 2.2 A project has increased in size. As a result, the project's single sponsor is replaced by a steering committee. A Ensure that the Ensure that the initial Introduce the steering Make sure that the The Project Manager needs to be proactive and
communications project plan is committee to the team new steering respond to this change. The same communication
What should the Project Manager do to accommodate this new development? and stakeholder followed, since the and continue to follow committee members and engagement that was planned for a single
engagement plans new stakeholders will the initial project plan are included when sponsor will not necessarily work for this steering
are revised to focus on the project’s in order to meet sending the current committee.
include the new progress to date. project deadlines. status report for the
steering committee project.
members.
Correction
844756 3.2 During user testing, a client agrees to the final product. One day later the client indicates that the final product A Consult the Review the project's Review the project’s Refer to the project The definition of acceptance criteria may
may not be acceptable. project’s quality management requirements charter and lessons significantly increase or decrease quality costs and,
acceptance criteria. plan. documentation. learned log. therefore, project costs. Satisfying all acceptance
What should be the Project Manager’s first step for resolving this issue? criteria implies the needs of the stakeholders have
Current been met.
844756 3.2 During user testing, a client agrees to the final product. One day later the client indicates that the final product A Discuss concerns Review the project's Review the project’s Refer to the project The client says the final product "may" not be
may not be acceptable. with the client and quality management requirements charter and lessons acceptable, so, the Project Manager should review
consult the project’s plan. documentation. learned register. the acceptance criteria with the client to see if
What should be the Project Manager’s first step for resolving this issue? acceptance criteria. anything was missed and to get an understanding of
why the client thinks the product may not be
acceptable. Satisfying all acceptance criteria implies
the needs of the stakeholder have been met.
Correction
844762 2.3 Both the project sponsor and project team assure a Project Manager that the new project has a realistic schedule A List and assess any Ask for additional Schedule a meeting Review the original The Project Manager needs to be proactive and to
and an adequate budget. The Project Manager worries that unplanned events could threaten the project’s project risks. funding to cover with the functional project plan and familiarize himself with the identified risks and their
success. project planning. manager to address focus on completing mitigation strategies.
the potential impact of the plan on schedule.
Current How should the Project Manager respond to this concern? unplanned risks.
844762 2.3 Both the project sponsor and project team assure a Project Manager that the new project has a realistic schedule D Review the original Ask for additional Schedule a meeting List and assess any The Project Manager needs to be proactive and
and an adequate budget. The Project Manager worries that unplanned events could threaten the project’s project plan and funding to cover with the functional project risks. work with the team to identify risks and their
success. focus on completing project planning. manager to address mitigation strategies.
the plan on the potential impact of
Correction How should the Project Manager respond to this concern? schedule. unplanned risks.
844763 2.12 The Project Manager has a large project with functional groups in four countries. Now that the project is close to A Ask the project Ask the steering Ask the director of the Ask for signoff from Since the sponsor provided the resources for the
completion, the Project Manager needs to obtain the correct signoff on the acceptance of project deliverables. sponsor to sign off. committee to sign Project Manager's the managers of the project, it is their responsibility to officially sign off
off. business unit to sign four countries on the project deliverables.
What should be done to obtain the appropriate signoff on this project? off. involved in the
No Changes Needed project.
844764 2.3 After the start of a project, the Project Manager learns that an expected governmental subsidy may not be A Log the risk. Make sure that the Make up any project Make a change While this is not an issue yet, it is a risk that should
available. information is added deficit using the request. be entered in the risk log and managed
to the issue log. contingency reserve. appropriately.
No Changes Needed What should the Project Manager do to address this issue?
844765 1.1 Three project teams are working on parts of a single project. The parts are highly dependent on each other. The A The team lead The team lead should The team lead should The team lead should Before deciding to act, the Project Manager needs
leader of the team indicates that this might create conflicts when the outputs from the three teams are should identify decide which team’s document conflicts as tell all three teams to to determine the potential conflicts and monitor
combined. potential conflicts, work should be they occur, and take continue to work progress.
and arrange for a prioritized, then action to remedy any simultaneously,
The Project Manager needs to provide guidance to the team lead. weekly joint delay the work from problems that arise. recognizing that
meeting with the the other two teams conflicts can be
What guidance should be offered? members of the to ensure there are addressed at the
three teams to no conflicts. testing phase.
monitor each
No Changes Needed other’s work.
 844797 2.2 A project was not meeting scheduled dates for some tasks, so the Project Manager reprioritized a number of A Communications Stakeholder Change management Baselines for scope The communications management plan is
subsequent tasks to try to get the project back on track. The reprioritization did not fix the problem, and now the management plan. engagement plan. plan. plan. developed to ensure that the appropriate messages
Project Manager needs to escalate the issue to project stakeholders. are communicated to stakeholders in various
formats and various means as defined by the
Correction To escalate the issue, to which plan should the Project Manager refer? communication strategy.
844801 2.11 A deliverable does not meet the agreed-upon quality specifications and is rejected by the customer. After B The service level The procurement The internal quality The resource A contract is a mutually binding agreement that
investigation, the project team finds that there is a fault with the vendor-provided parts, and this fault caused the agreement (SLA) management plan assurance reports. management plan. obligates the seller to provide the specified
issue. established with the and contract products, services, or results; obligates the buyer to
vendor. agreements. compensate the seller; and represents a legal
The vendor says that they cannot correct the situation. relationship that is subject to remedy in the courts.

Correction What should be reviewed before deciding on next steps?

844806 2.11 There are concerns about the cost risk of adding an external supplier at the mid-point of a project. Still, several A Suggest a fixed Recommend a time Suggest a cost plus Recommend a firm A Fixed Price Incentive Fee Contract (FPIF) is a type
team members have been transferred to another project, and the Project Manager requires resource support price incentive fee and material (TM) incentive fee (CPIF) fixed price (FFP) of contract where the buyer pays the seller a set
from an external supplier. (FPIF) contract. contract. contract. contract. amount (as defined by the contract), and the seller
can earn an additional amount if the seller meets
The Project Manager needs to work with the procurement team to establish specifications and type of contract to defined performance criteria. FPIF contracts are the
be used. most risk averse.

No Changes Needed What should be done?

844811 2.15 Although a previously-identified technical issue has been resolved, the Project Manager is warned that the same D The issue log. A risk report. A communication for The lessons learned The lessons learned register can be used for future
issue is likely to occur on similar projects in the future. the project sponsor. register. projects to help avoid past project issues

Correction Which document should be part of the first step in responding to the warning?
844815 2.5 The Project Manager learns that one team member needs to complete a critical task that is outside of the project, A Schedule a meeting Replace the team Notify the project Notify the team The resource management plan is used to help
resulting in a scheduling risk for the project. with the team member with a new sponsor, documenting member’s manager determine how resources allocated to agreed-upon
member’s manager resource from the conflict caused by of project needs, and risk responses will be coordinated with other
How can the Project Manager eliminate this risk? to negotiate for another department. the member’s require the release of project resources. This will provide guidance as to
additional time to manager. the member until the how the Project Manager can negotiate with the
complete the other project activity is resource's manager.
task. completed.
Current
844815 2.5 The Project Manager learns that one team member needs to complete a critical task that is outside of the project, B Replace the team Schedule a meeting Notify the project Notify the team The resource management plan is used to help
resulting in a scheduling risk for the project. member with a new with the team sponsor, documenting member’s manager determine how resources allocated to agreed-upon
resource from member’s manager the conflict caused by of project needs, and activities will be coordinated with other project
How can the Project Manager eliminate this risk? another to negotiate for the member’s require the release of resources. This will provide guidance as to how the
department. additional time to manager. the member until the Project Manager can negotiate with the resource's
complete the other project activity is manager.
task. completed.
Correction
844816 1.2 Successful project leaders nurture team members’ skills and knowledge, and keep members motivated A Be assertive, and Promote team Schedule daily sessions Create a team reward The primary goal of a Project Manager in relation to
throughout the project. stand up for the challenges by where team members for each successfully- the project team is to ensure that the team has the
team’s needs, delegating project can voice concerns and completed task. time and resources to do their job and to remove
Which action helps to promote successful project leadership? concerns, and tasks. receive a response. any barriers they may encounter. By standing up for
beliefs. the team's beliefs the Project Manager is
demonstrating their support for the team.
No Changes Needed
844818 2.7 The project is overseen by a senior Project Manager. When a new Project Manager is added to the project, the A Obtain established Schedule a meeting Schedule a meeting Postpone the The new Project Manager needs to consult with the
sponsor asks the new Project Manager to develop the quality management plan. quality processes with the customer to with the sponsor to development of the senior Project Manager to find out what practices
and plans from the collect requirements obtain benchmarking quality management and processes are already in place.
How should the new Project Manager proceed? senior Project and obtain samples and cost- plan by submitting a
Manager. Then, ask benchmarking benefit analyses change request. Only
them for guidance samples. proceed when quality
in selecting the metrics and quality
appropriate checklists have been
standards created.
Current
844818 2.7 The project is overseen by a senior Project Manager. When a new Project Manager is added to the project, the D Postpone the Schedule a meeting Schedule a meeting Obtain established The new Project Manager needs to consult with the
sponsor asks the new Project Manager to develop the quality management plan. development of the with the customer to with the sponsor to quality processes and senior Project Manager to find out what practices
quality collect requirements obtain benchmarking plans from the senior and processes are already in place.
How should the new Project Manager proceed? management plan and obtain samples and cost- Project Manager.
by submitting a benchmarking benefit analyses. Then, ask them for
change request. samples. guidance in selecting
Only proceed when the appropriate
quality metrics and standards.
quality checklists
have been created.
Correction
844819 2.12 Two users complain during the project’s user acceptance stage, saying that their expectations were not met. A Stakeholder Risk assessments. Conflict management A professional Managing stakeholder engagement helps to ensure
feedback. techniques. relationship with the that stakeholders clearly understand the project
What could the Project Manager use to avoid this issue in the future? users. goals, objectives, benefits, and risks for the project,
as well as how their contribution will enhance
project success. Listening to their feedback is an
important part of this engagement.
Correction
 844820 2.3 A new project sponsor asks for a project team that includes resources working in three different time zones and A Overall project risks Key stakeholder list High-level Resource Having a dispersed project team does not come
locations. The project sponsor did not consider the implications of this requirement, and believes that the request requirements management plan without risks. These risks need to be identified in
will save costs while creating the ideal project team. the risk log for the project.

Current Where should the Project Manager document this request in the project charter?
844820 2.3 A new project sponsor asks for a project team that includes resources working in three different time zones and B Key stakeholder list. Overall project risks. High-level Resource Having a dispersed project team does not come
locations. The project sponsor did not consider the implications of this requirement, and believes that the request requirements. management plan. without risks. These risks need to be identified in
will save costs while creating the ideal project team. the risk log for the project.

Correction Where should the Project Manager document this request in the project charter?
844943 2.2 As a result of multiple regulatory changes, a governmental agency is added as a key stakeholder on a complex A Meet with the new Identify needed Review the stakeholder Check with the Meetings are used to develop an understanding of
project. The Project Manager wants to develop an understanding of this new stakeholder and identify any new stakeholders. changes to the engagement plan. project sponsor significant project stakeholders. They can take the
high-level risks that may result from the change. assumption log. regarding the form of facilitation workshops, small group guided
benefits management discussions, and virtual groups using electronics or
What should the Project Manager do? plan. social media technologies to share ideas and
Current analyze data.
844943 2.2 As a result of multiple regulatory changes, a governmental agency is added as a key stakeholder on a complex C Review the Identify needed Meet with the new Check with the Meetings are used to develop an understanding of
project. The Project Manager wants to develop an understanding of this new stakeholder and identify any new stakeholder changes to the stakeholders. project sponsor significant project stakeholders. They can take the
high-level risks that may result from the change. engagement plan. assumption log. regarding the form of facilitation workshops, small group guided
benefits management discussions, and virtual groups using electronics or
What should the Project Manager do? plan. social media technologies to share ideas and
Correction analyze data.
844956 1.2 A Project Manager is having difficulty obtaining consistent input from stakeholders, and needs their input to D Use political Institute checklist Research effective Make use of effective Facilitation is the ability to effectively guide a group
identify strategic and operational assumptions and constraints. awareness policies. meeting management facilitation event to a successful decision, solution, or
techniques. techniques. techniques. conclusion. A facilitator ensures that there is
How can the Project Manager improve stakeholder input? effective participation, that participants achieve a
mutual understanding, that all contributions are
considered, that conclusions or results have full buy-
in according to the decision process established for
the project, and that the actions and agreements
achieved are appropriately dealt with afterward.
No Changes Needed
844991 2.11 A project involves six different companies, and the project sponsor is a global organization. At the midpoint of the A Update the Revise the project Update the Revise the project The stakeholder engagement plan is updated to
project, the Project Manager is informed that one stakeholder is experiencing difficulties and cannot provide stakeholder charter. stakeholder register. management plan. reflect any processes, procedures, tools, or
their former level of involvement. engagement plan. techniques that affect the engagement of
stakeholders in project decisions and execution.
No Changes Needed Which action should the Project Manager perform?
844992 3.1 A company’s products will be affected by a new law that might be passed in the next four months. A new product A 1. Discuss risks with 1. Update the risk 1. Move forward with This new law can have a profound effect on the
launch is starting, and should be completed within three months. If the proposed law is passed, the new product the sponsor and key management plan. the project and project
1. Warn the sponsor project. It will certainly lead to new potential risks,
will not meet the new requirements. stakeholders. 2. Move ahead with planning. and key stakeholders new assumptions and a possible charter change.
2. Using the results project planning. 2. Meet all deadlines,
about the
How should the Project Manager address to this potential problem? of the discussion, ensuring that the implications of the
update the product will be possible law.
assumption log and complete prior to 2. Advise them to put
project charter. potential change in the
the project on hold
law. until the legislation is
Current passed.
844992 3.1 A company’s products will be affected by a new law that might be passed in the next four months. A new product B 1. Update the risk 1. Discuss risks with 1. Move forward with 1. Warn the sponsor This new law can have a profound effect on the
launch is starting, and should be completed within three months. If the proposed law is passed, the new product management plan. the sponsor and key the project and project and key stakeholders project. It will certainly lead to new potential risks,
will not meet the new requirements. 2. Move ahead with stakeholders. planning. about the new assumptions and a possible charter change.
project planning. 2. Using the results of 2. Meet all deadlines, implications of the
How should the Project Manager address this potential problem? the discussion, ensuring that the possible law.
update the product will be 2. Advise them to put
assumption log and complete prior to the project on hold
project charter. potential change in the until the legislation is
Correction law. passed.
844995 2.3 An approved change was implemented to manage a risk. Three months later, the Project Manager finds that the A Confirm that an Review the Update the risk Evaluate new risks, Project work should be continuously monitored for
change did not yield the desired result. In fact, the change led to adverse consequences. implemented risk assumption log to information to the and update the new, changing, and outdated individual project risks
response is revisit or change lessons learned probability and and for changes in the level of overall project risk by
What should the Project Manager do to avoid this issue in the future? effective. current assumptions. register. impact matrix. applying the Monitor Risks process. The Monitor
Risks process uses performance information
generated during project execution to determine if
the response was effective.
Current
844995 2.3 An approved change was implemented to manage a risk. Three months later, the Project Manager finds that the C Update the risk Review the Confirm that an Evaluate new risks, Project work should be continuously monitored for
change did not yield the desired result. In fact, the change led to adverse consequences. information to the assumption log to implemented risk and update the new, changing, and outdated individual project risks
lessons learned revisit or change response is effective. probability and and for changes in the level of overall project risk by
What should the Project Manager do to avoid this issue in the future? register. current assumptions. impact matrix. applying the Monitor Risks process. The Monitor
Risks process uses performance information
generated during project execution to determine if
the response was effective.
Correction
 844999 2.3 A Project Manager overhears a conversation in a cafeteria. The speaker says that a possible union action will A Inform relevant Ask stakeholders for
Set up an information Meet with union The Project Manager needs to proactively approach
occur within the next two weeks. stakeholders and additional session for the project members and the this. By updating the risk register and by
update the risk information team, letting them union leader to communicating this development to the appropriate
The Project Manager knows that any union action will affect the project team, and at this stage of the project, any register with the regarding the know of possible resolve this conflict. stakeholders, they will be achieving this.
project delays will cause substantial harm to both budget and schedule. Earlier, the probability of a union action new risk. likelihood of the disciplinary sanctions
was considered minimal. Thus, it was unanticipated. union action, then act
for those who
on what is heard. participate in the union
Current What should the Project Manager do? action.
844999 2.3 A Project Manager overhears a conversation in the company's cafeteria. The speaker says that a possible union A Inform relevant Ask stakeholders for Set up an information Meet with union The Project Manager needs to proactively approach
action will occur within the next two weeks. stakeholders and additional session for the project members and the this. By updating the risk register and by
update the risk information team, letting them union leader to communicating this development to the appropriate
The Project Manager knows that any union action will affect the project team, and at this stage of the project, any register with the regarding the know of possible resolve this conflict. stakeholders, they will be achieving this.
project delays will cause substantial harm to both budget and schedule. Earlier, the probability of a union action new risk. likelihood of the disciplinary sanctions
was considered minimal. Thus, it was unanticipated. union action, then act for those who
on what is heard. participate in the union
Correction What should the Project Manager do? action.
845000 2.15 While reviewing the issues log, the Project Manager notices that tasks assigned to two team members are quite a A Work with the Document the issue, Tell the team members The Project Manager needs to be proactive and
bit behind schedule. relevant team escalate to the who are behind Notify the responsible review the activities with the team and to identify
members to review project sponsor, and schedule that they team members of the resolution strategies.
What should be done? the delayed tasks ask for how they should explain why need to complete the
and decide on would like it resolved. tasks were delayed and overdue tasks quickly
strategies for how they will get back in order to avoid
resolution. on schedule. introducing extra
project risks.
Current
845000 2.15 While reviewing the issues log, the Project Manager notices that tasks assigned to two team members are quite a D Notify the Document the issue, Tell the team members Work with the The Project Manager needs to be proactive and
bit behind schedule. responsible team escalate to the who are behind relevant team review the activities with the team members and to
members of the project sponsor, and schedule that they members to review identify resolution strategies.
What should be done? need to complete ask for how they should explain why the delayed tasks and
the overdue tasks would like it resolved. tasks were delayed and decide on strategies
quickly in order to how they will get back for resolution.
avoid introducing on schedule.
Correction extra project risks.
84500 2.3 A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with C B, A, D, C B, C, A, D D, C, B, A Probability * Impact provides the risk ranking from
this concern, the project team identifies four project risks and then evaluates both the probability of occurrence C, D, A, B highest to lowest.
and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. A = 2*3 = 6
B = 2*5 = 10
Risk C = 3*4 = 12
Probability D = 4*4 = 16
Impact
Therefore the risks should be ranked in the
A following order: D, C, B, A
2
3

B
2
5

C
3
4

D
4
4

Current Based on the table, in what order should the Project Manager rank these risks for risk management purposes?
 T 2.3 A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with C B, A, D, C B, C, A, D A, D, B, C C, D, A, B Probability * Impact provides the risk ranking from
this concern, the project team identifies four project risks and then evaluates both the probability of occurrence highest to lowest.
and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5 being the highest. A = 4*4 = 16
B = 2*5 = 10
Risk C = 2*3 = 6
Probability D = 3*4 = 12
Impact
Therefore the risks should be ranked in the
A following order: A, D, B, C
4
4

B
2
5

C
2
3

D
3
4

Correction Based on the table, in what order should the Project Manager rank these risks for risk management purposes?
1.1 A Project Manager has put together a project team. During initial meetings, the Project Manager observes that C Storming Norming Forming Performing The Forming phase is where the team members
team members are getting to know each other, feeling excited and positive about the project, and have not been meet and learn about the project and their formal
told the specific details of the project. roles and responsibilities. Team members tend to be
independent and not as open in this phase.
No Changes Needed In what phase of development is the team?