Product FAQ SIP Trunk

Service Offerings

1) What is SIP Trunk?

SIP Trunk (Session Initiation protocol) is an IP based voice & video service
which allow you to make and receive multiple calls through IP PBX over
single physical link. It works on IP protocol, therefore it is highly reliable and
scalable for enhancing business communication.

2) Is SIP Trunk better than PRI?

SIP Trunk offers many advantages over PRI. A few of them are listed below:
 Flexibility: With SIP Trunk, it is possible to have 10 to 5000 channels on a
single link and you pay only for the active channels. On the other hand,
PRI supports 30 channels only and upgrade is possible with the purchase
of additional PRI cards with another 30 channels
 Manageability: Single Trunk or link helps to meet bulk voice
requirements and provide quick response to the problem. In case of PRI,
it is complex to manage multiple PRI cards
 Functionalities: SIP Trunk support voice and data over the same link, It
can be used for voice, video and other collaboration applications. PRI is
limited to voice communication
 Cost: For adding new channel(s), no additional PRI or installation is
needed, so there is a substantial saving on CAPEX. Whereas in PRI
additional card is required for every 30 channels

3) What are the key features of Jio SIP Trunk?

 Multiple DIDs: Provide fixed line number at every work station
 Highly Scalable: Go up to 5,000 channels on a single link
 Fully Converged Core: Integrated HD voice and video service
 Telemarketing: 140XX numbers with outbound facility
 Interoperability with PBX: Supports most of the commonly available IP-
PBXs in the market
 Call Type: Domestic and international call type configurable at trunk level
 Reliable: Resilient network and committed SLAs for high uptime
  Digital Self-Care: Simple and intuitive interface to manage service

4) What are the business advantage of Jio SIP Trunk?

There are many advantages of Jio SIP Trunk which can boost your business
communication
 Simplified operations: Multipurpose communication facility on single
link
 Scale as you grow: Flexibility of adding and deleting channel as when
required
 No bill shocks: Fixed monthly billing for opted plans to enjoy unlimited
domestic calling
 Optimize cost: Reduce cost of ownership as no additional cards
required for upgrade

5) What are the technical features of Jio SIP Trunk?

 Interface compatible with Ethernet or Giga Ethernet electrical and
optical connect
 Minimum number of 10 channels for IP-PBX
 Direct dialling inward and outward facility (DID) or (DOD) with default
ratio 1:3
 Enabled Local and STD dialling
 Ad-hoc, on the go channels upgrade
 Video calling enabled for IP-PBX supporting video codec
 Codec Supported: G.711, G.729, G.722

6) What is codec and what function does it perform?

Codec converts an analog voice signal to its equivalent digital form so that it
can be easily transmitted. Thereafter, it converts the compressed digital
signal back to its original analog form so that it can be replayed. There are
various sets of codec based on the applications.

7) How can I migrate from traditional PRI to SIP Trunk?

 Migrating from PRI to SIP Trunk is easy. We have PRI to SIP converters to
support legacy TDM-PBX, which are interoperable with the most commonly
available IP-PBX in the market.

8) What are the bandwidth requirements per channel?

Bandwidth requirement depends on codec being used, for G.711 bandwidth

required shall be 100kbps per channel. For G.729/ G.722 WD codec
bandwidth required shall be approximately 64Kbps per channel.

9) Which are the tested IP PBX models for interoperability with the SIP Trunk
service?

IP PBX Models from Cisco, NEC (SC9300) & (SC9100), Matrix (Telecom IP PBX),
Panasonic (NS300) & (KX-HTS824), Grand stream, Yeastar and Astek (Asterisk
IP PBX) are compatible. Also, there is a provision for further customization in
case you have a specific requirement.

IPPBX tested for interoperability

S IP PBX
No
1 Cisco (IP PBX)

2 NEC – SC9300 (IP PBX )

3 NEC – SC9100 (IP PBX )

4 Matrix Telecom IP PBX

5 Panasonic – NS300 (IP PBX)

Panasonic –KX-HTS824 (IP
6 PBX)

7 Grand-stream (IP PBX)

8 Yeastar (IP PBX)

9 Astek ( Asterisk ) (IP PBX)

10) Can a Toll-Free Service terminate on SIP Trunk?

Yes, Toll-Free Service can be terminated on SIP Trunk.

11) What if I do not have tested IP PBX models for interoperability with SIP
Trunk?

In this case existing PBX can be tested for interoperability on point of contact
basis, but the user has to place a separate request for such a case. Jio shall
implement the link as a standard OE process; however, for every such case,
necessary approval will be taken from you.
12) What kind of local loops support SIP Trunk service?

SIP Trunk can be delivered on Ethernet and GPON last mile; also it can be
delivered on UBR in some instances based on interface clearance and link
stability.

13) How many FLNs can be provided per channel?

Maximum 3 FLNs (DID numbers) can be allocated per SIP channel.

14) Is SIP Trunk service available for telemarketing for 140 Series?

Yes, it is available, the Telemarketing registration certificate will be required

from you to process the order.

15) Is Caller ring back tone (CRBT) available with SIP Trunk?

Sorry, at present we don’t have the provision for CRBT with SIP Trunk, but it
is planned in future developments.

16) Will the other codecs like G.729 be available for service?

Yes. G.729 is supported; however, you need to specify the requirement

before order login.
17) Do I need to create a de-mark by placing a router to terminate subscriber
line or local-loop and then extend to PBX?

Jio will give the Ethernet link (L2) with IP address. It is your responsibility to
connect it and make Jio SBC IP reachable from their PBX.

18) What is the series of Jio provided private IP to client IP-PBX?

Jio provides a public non-routable IP pool, for example, 100.64.24.0/30 stack.

19) Is DTMF signalling detail supported by Jio session border controller

(SBC)?

Yes. It is supported on RFC 2833

20) What is the IP allocation policy if link is terminated on PBX directly?

A single IP per physical link in /30 mask will be the allocation policy if the link
is terminated directly on PBX.

21) Is signalling and RTP on the same or different IP pools?

Both signalling and RTP are on the same IP pools to the extent of our
gateways reach (SBC).

Buying

22) How can I opt for SIP Trunk services?

You can register your interest by calling us at 1800 8899 555, filling a form on
jio.com/business or writing to us at business@jio.com

Onboarding & Activation

23) What SLAs are available for services?

 Jio offers a robust network for committed service availability premium at
99.5% and standard at 98.5%.
24) What documentation is required to avail service?
Following is the list of documents required:
1. Duly Filled and signed Customer Application Form (CAF) Or (TAF) Tariff
application form.
2. Proof of Identity of the organization
3. Proof of Address of the organization
4. 1 Photograph of Authorized Signatory
5. Purchase Order with List of locations with address and contact duly
signed and stamped
6. Proof of Identity of Authorized Signatory
7. Relationship document as MOA stating that the person is an
Authorised Signatory
8. All documents stamped with organization seal & self-attested by
Authorized Signatory

25) What documents can I submit as proof of address of the organization?

Please click here to view the documents that can be accepted as proof of
address for the organization.

26) What documents are required as proof of identity of the organization?

Please click here to view the documents that can be accepted as proof of
identity for the organization.

27) What documents are accepted as proof of authorization of authorized

signatory for the organization?

Please click here to view the documents that can be accepted as proof
authorization of authorized signatory for the organization.

28) What documents are accepted as proof of identity of authorized

signatory for the organization?
 Please click here to view the documents that can be accepted as proof of
identity for authorized signatory for the organization.

29) What all documents are required to be submitted along with Customer
Application Form (CAF) for KYC?

Following documents are to be submitted along with CAF for KYC:

 Proof of address of the organization
 Proof of identity of the organization
 Proof of Authorization Signatory for the organization
 Proof of authorization of authorized signatory of the organization
 Customer undertaking on logical partitioning
 Internal approved commercial note

Please note that scanned copies of documents such as POI/ CAF/ POA should
be less than 2 MB each, or if submitting a cumulative copy of all documents
together should be size ~2 MB.

30) What is difference between billing address and installation address?

Billing address is the one on which you would receive the physical bills and
installation address is the location where service is being offered or initiated.

Customer Service

31) How much time will it take for initializing SIP Trunk service?

The service initialization takes approximately two to three weeks or

even less based on the installation setup available at the your end.

32) Where to raise a query or seeking assistance?

 You can login to the Self-Care portal and mange your service from there. In
case your issues are not resolved, you may call on 1800 8899 444 or write an
email at businesscare@jio.com to customer support.
Bill & Pay

33) What is the billing cycle for the available plans?

A monthly billing cycle is available for the plans opted.