Who?

Subject Summary Task and Action Complete By

Following on from the recent WiFi upgrades we are now
The works be complete during the day and will have no
able to upgrade the primary network across our stores,
impact to stores during this time. You may require 3
making our system more reliable, having a faster connection
Tech visits depending on the works required and you will be
& improved fixed times. By having a fast and stable network
contacted directly by Store Ops to arrange a date and
your store will be ready for any new future technology that
time for these works.
will benefit you.
It’s vital that we continue to monitor and report all aspects of
Ensure you carry out thorough visual checks of your full
our CCTV systems. The most important part of this is a visual
Security CCTV system and continue to report any issues you
check of cameras, its been highlighted on recent store visits
identify to Maintenance.
that the quality of these checks has declined.
To help support our Pausa Coffee Shops we have pulled
together the attached Patterson's Order Guidance. This can Ensure that all Pausa Colleagues get visibility of our
also be found on Intouch. Along with this we have also Patterson’s Order Guidance and Monthly Budgets.
provided stores with their Budgets which can be found here.
The hot weather makes it more difficult for your sandwich To help ensure your chiller retains its temperature you
chillers to retain their temperature. must pull the front blind down overnight.
Pausa It’s been highlighted that stores are not ordering the
following frozen products from FSC since re-opening:
• Kids Cheese Pizza – D0189
Ensure you review your current stock levels and if
• Ham, Sunblushed Tomato & Cheddar Tart – D0190
needed place and order via the FSC portal.
• Cauliflower, Grain Mustard & Red Leicester Tart – D0191
• Countrystyle White Plait – D0199
• Gluten Free Roll Selection – D0209
See attached this week’s Out of Stock and Discontinued Ensure this is cascaded to all Hosts so we can help
Report. manage our customers expectations.

We will be installing our New Vertical and Roller displays w/c

1st August. Full list of installation dates are attached. Your
Ensure this is cascaded to all M2M Hosts, Colleagues
displays will be delivered w/c 26th July and marked FAO
and Fitters.
Fitter and your Vertical Sample books will be delivered w/c
Store 26th July and marked FAO Store Coach.
Coach
To ensure this happens all M2M Hosts and Colleagues
M2M must carry out the below task:
• Call backs - go through your outstanding quotes Friday 30th
from the 1st June and make sure all customers July
The M2M sale offer will end on the 1st August so we need to
are aware of the sale end date.
ensure all customers are given the opportunity to take
• Book any customers that wish to come into store
advantage of this great offer.
to place their order in for a follow up using
booking bug. If they have an appointment they
are less likely to cancel.
• We will honour the sale price for 7 days after the
sale end date
To ensure we can migrate over all the relevant learning
history into the new platform, the last time that
Colleagues can access and complete any learning will
As you know, we are moving to a new E-Learning Platform –
be 5pm on 28th July. After this point, there will be no
Thrive, launching on 2nd August. We will be launching with
access to the content from My Learning until Thrive
the content that was on My Learning (Compliance &
People launches on 2nd August. Content on Home Comforts will
Mandatory content) and then start to move the content from
still be accessible throughout this time.
Home Comforts in the coming months.
Don’t forget to print off the attached Thrive poster and
keep prompting Colleagues to sign up. Ensure these
posters are displayed in Colleague facing areas only.
From Sunday 8th August to Sunday 19th September we will
be giving students 10% off a spend of £40 or more. Students
will need to provide one of the following to obtain this
We’ve attached, for reference, our Terms and
discount:
Student Conditions along with the barcode to help apply the
Discount discount. Ensure this is cascaded to all relevant
• A valid NUS Extra/TOTUM Card
Colleagues.
• A valid University Student ID Card
• University acceptance letter accompanied by a photo ID
that matches the name on the letter.
See attached this week’s update to AW21 Early Launch and Ensure this message is cascaded to all relevant
Late Ranges. Colleagues to help manage AW21 Launch.
Process
and AW21 As previously instructed Flair Flooring will only be visiting 96
Trade Update stores to help reset and reflow our AW21 ME. Given the Attached are the 96 stores that Flair will be visiting to
Lead current circumstances Flair are not committing to a date and support with AW21 Launch. Ensure this is cascaded to
will be contacting all relevant stores 1 week before they all relevant Colleagues.
arrive.
Who? Subject Summary Task and Action Complete By
As part of our July Feature Refresh we will be launching a
All relevant ME guidance and supporting documents
July Feature brand new Utility Door Mat stand to all stores. This stand will
have been loaded to Intouch under Feature Lines. This
Line be situated within Flexible Space and will display a great
fixture will arrive in store from Thursday 12th August.
new value range of doormats.
To help manage our current stock flow for Winter Warm find It’s vital that this message is cascaded to all relevant
Winter Warm attached our current late lines. To help protect standards in Colleagues to help protect the launch and standards of
store we have provided suitable over face suggestions. Winter Warm.
Our commercial team have managed to source like for
Blue Dot The attached lines have now become long term out of stock like replacement lines. Ensure you follow the blue dot
Process and therefore will no longer receive replenishment. process for all old lines and replace all SEL’s when the
replacement lines arrive in store.
We’ve been made aware of a selection of wire utility ranges
Utility Over that are delayed until mid August, as a result of this our Use the attached line list to help protect standards
Face Utility Team have created an over face plan based on lines within Utility where needed.
with excess stock in Stoke.
For clarity our Smart Pleat Tracks no longer form part of our
AW21 ME and are currently EOS. There was confusion from To summarise, this range should be merchandised
Process Smart Pleat our commercial team around reductions to this range as it within flexible space, at full price, until week six where it
and Tracks was originally planned to be 50% off in the Summer Sale, will then be reduced to clear. Our commercial team Friday 30th
Trade this was quickly removed due to supplier concerns and will pass on their apologies for the inconvenience caused. July
Lead now be marked down to 30% off after our Sale.

This offer came to an end on Thursday 15th July. Ensure

you have removed all Was/Now stickers and SELs from
this range.
On recent store visits it has been identified that our JML
JML
Chillmax Range has still not been removed from the JML Chillmax Air 5057693018961
Chillmax
Summer Sale.
Chillmax Go Fan White 5057693026928

Chillmax Go Fan Black 5057693026904

It’s been identified that the description on our Barkweave

Barcode As a result of this the attached SELS will need to be re
Seat Pads are incorrect. The SEL currently states 48x48
Change printed and replaced to avoid customer dissatisfaction.
whereas it should state 43 x43.
We’ve been made aware that a selection of ranges that Our Décor team have refreshed this data in SAP to
Décor SEL landed in store last week have had the words “Wedding” remove the words Wedding and as a result stores will be
Update printed on their SEL’s. This is due to the way they were set up required to reprint their SEL’s. We’ve created the POG
in SAP. Code WEDD-001 to help support stores.