January 12, 2016

To the Service Manager

KIA MOTORS CORPORATION, PHILIPPINES
Paranaqe City,
Metro Manila

Dear Sir/Mam,

I purchased a 2012 model KIA SOUL LX with plate no.: YKJ.271, serial no.:
KNAJT811BB7350353 and motor no., G4FCBH545755 from the Union Bank of the Philippines
car auction last April of 2015. I was very happy and satisfied with the car’s handling and
performance.

However by late November, 2015, a couple disturbing malfunctions to the vehicle’s brakes and
steering assembly systems began to surface. These safety problems are listed below;

Kia Soul ISSUES/CONCERNS:

1. Brake System:
1.1 Hand Brake lights stay on even when disengaged.

1.2 Front wheel rims are always dirty with black powdery debris from the brakes.

1.3 Front Brakes screeches.

2. Steering System:
2.1 Steering wheel free play is noticeably felt making the car hard to control when the
speed reaches 50 km/h and proportionately tougher to control as the velocity
increases.

2.2 A knocking metal sound can be heard at both ends of the steering free play.

I am look forward to your proper and prompt response to warrant the rectification of the
aforementioned safety glitches of my Kia Soul.

Thank you!

Sincerely,

Mr. ULDARICO JUNIOR P. TRAWON

Lot16 Blk7 Somerset St. Victorian Heights,
West Fairview, Brgy. Sauyo, Quezon City
Contact No’s: 0922-8345718 or (02) 3485718.
LemonAuto.com
NEWS: Kia is recalling certain model year 2014 Kia Soul vehicles; STEERING
GEAR
Report Receipt Date: JUN 17, 2014 
NHTSA Campaign Number: 14V332000 
Component(s):  STEERING GEAR
Potential Number of Units Affected: 51,641 

JULY 2014 -- Kia Motors Corporation (Kia) is recalling certain model year 2014 Kia Soul vehicles
manufactured July 21, 2013, through January 17, 2014. In the affected vehicles, the plug that secures
the pinion gear to the steering gear assembly may loosen due to an improper application of thread-
locking adhesive during the assembly process. As a result, the pinion gear can separate from the
steering gear assembly, causing a loss of steering, thereby increasing the risk of a crash. Kia will
notify owners, and dealers will replace the pinion plug with a new pinion plug which has properly
applied thread-locking adhesive, free of charge. The recall is expected to begin in July 2014. Kia's
number for this recall is SC108. Owners may also contact the National Highway Traffic Safety
Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
www.safercar.gov