1.

Production Management (20 pts)

Production Management involves planning, organizing, controlling, and
directing production activities. It mainly deals with decision-making that involves
the quantity, quality, timeliness of delivery, and manufacturing cost of the
production of products. Thus, production management plays a vital role in the
efficiency and effectiveness of manufacturing products.
Production management objectives is to produce goods and services of
right quality, right quantity, right timing, and at minimum cost. Right quality means
that products should be established on the suited characteristics of the
customers need. Right Quantity refers to the production of product in the right
number, it should not come short or exceed to the quantity requirement. Right
timing indicates the importance of timeliness of delivering the products to its
desired customers. Lastly, the manufacturing cost must be established before the
product is actually manufactured. Production management ensures full or
optimum utilization of available production capacity.

2. Operation Management ( 20 pts)

Operation Management is the branch of management that deals with the
management of both the production of products and the provision of services to
customers. It basically refers to the control, design and implementation of
management. It is also understood as the process whereby resources or inputs
are converted into useful products.
Operator managers are concerned with planning that guides future
decisions, organizing by means of making a structure of tasks and authority,
controlling by assuring the actual performance came as the planned
performance, they are also concerned with the behavior of their subordinates that
may affect the process, and they also use models to solve difficulties and
problems that may occur in the operation. The objectives of operation
management can be categorized into customer service and resource utilization.
Customer service means to satisfy and able to provide products and services the
customer wants. On the other hand, resource utilization is measuring the
effectives of resource that it must reach the customer standards.

3. Customer Service (20 pts)

Customer service is an objective under operation management. This
typically means of providing timely, attentive, and upbeat service to a customer
as well as ensuring that their needs is addressed in a way that reflects positively
on the business. Customer service is also known as a key objective of operation
management. Thus, it is important that customers are catered in a way that they
are comfortable and satisfied in the service that the business offers.
Having good customer service will boost the business’ revenues. This will
also attract more potential customer as just because every customer wants to be
treated in a right manner that they will be satisfied. Customer satisfaction is the
top priority for customer service with a hope to create good relationship with the
customers and build loyalty.
4. Quality Control (20 pts)
Quality Control is an activity under operation management. Quality control
can be defined as the activity in which involves maintaining desired level of
quality in a production service. It also controls various factors that may affect the
quality of production of products. Thus, quality control is essential to meet or
exceed customer’s expectations. It also to ensure that operations will produce
optimum quality of products at minimum cost.
Activities that may consider under quality control is the inspection of
materials or machineries used in the operation. This is important to avoid
misconceptions of products. It also involves testing units or determining if they
are within the specifications for final products. Good quality control helps
companies meet consumer demands for better products.

5. Right Quality (20 pts)

Right Quality is one of the objectives under production management.
Quality has been defined as the capability of doing a certain thing or the power to
satisfy a particular need. This means that products must be established based on
the customers’ needs. Products must be within customers specifications. It is
important for the business to produce products in the best quality as quality
products also reflects on the performance of the business.
In order to produce right quality products, it is important to have standard
materials use in the production of products. Quality products determines the
success of the production. Thus, having quality products is essential to
satisfaction of the customers.