Professional Documents
Culture Documents
OBJECTIVE
With more than 7 years of experience in the Block chain, Crypto and IT Industry, I am Autonomous on
my position while enjoying teamwork.
I am looking for new challenges.
Skills
EXPÉRIENCE PROFESSIONNELLE
• Start Up: Crypto Wolf Tunisia since 2015-until today
https://www.facebook.com/DigitalPrespective?mibextid=ZbWKwL
Mobile/What’s up:
• IT Manager PSZ Group GmbH (German Group top 100) 2020-until today
▪ Maintain IT policies and procedures for assigned area consistent with Institute policy
▪ Develop Standard Operation Procedures (SOP)
▪ Identifying and acting on opportunities to improve and update software and systems.
▪ Developing and implementing IT policy and best practice guides for the organization
▪ Designing training programs and workshops for staff
▪ Conducting regular system audits
▪ Running and sharing regular operation system reports with senior staff
▪ Overseeing and determining timeframes for major IT projects including system updates, upgrades,
migrations, and outages.
▪ Managing and reporting on allocation of IT budget.
▪ Providing direction for IT team members.
▪ Identifying opportunities for team training and skills advancement
▪ Confer with and supervise subordinates on administrative policies and procedures, technical
problems, priorities, and methods.
▪ Provide support and guidance to other team members in the Software Development Lifecycle
processes such as reviewing, designing, and testing.
▪ Perform informal and formal needs assessments for each customer to recommend appropriate
goods and services.
▪ Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at
ease.
▪ Maintain a neat and clean appearance to always represent a positive image of the company and its
brand.
▪ Participate in training and professional development and put new skills to immediate and
meaningful use Foster a positive and pleasant working relationship with members of the customer
service sales team Familiarize yourself with current information about services and products
available for customers.
▪ Accurately record customer, sales orders, or other information digitally or in written form
Communicate with clients in English or other local languages or refer them to a capable member of
the team.
Mobile/What’s up:
▪ troubleshoot system and network problems, diagnosing and solving hardware or software faults.
▪ replace parts as required.
Training:
Bachelor’s Degree in computer science (IT Analyst)
2009 | Sousse, Tunisia
University of Sousse, Institute of Applied Sciences and Technology of Sousse
Internship
Mobile/What’s up:
REFERENCES
References will be provided upon request.