Professional Documents
Culture Documents
2023-2025
An Initiative of German Industry for Future Leaders from Africa
Education:
Technical or IT-related University degree (B. A.)
(e. g. in computer science, network technology or a related field of studies)
Professional Experience: ▪ Working experience in the area of technical service or IT-related services
▪ Good (general) knowledge in IT (e.g. in networking, firewalls, AD domains),
Windows server structures and/or cloud applications (ideally Microsoft Azure)
▪ Very good (written and spoken) English language skills
▪ Working experience in an intercultural and remote team
▪ Good knowledge of MS Office applications (Word, Powerpoint and Power BI)
Maximum years’ experience needed: Graduate / work Young Professional Other (specify, if
experience 1-2y professional (4y+) applicable)
(2-4y)
☐ ☒ ☐
Additional Qualifications: ▪ Customer-oriented mind set combined with very good communication skills
▪ Good analytical skills, especially in the area of error analysis will be of
advantage
This profile focuses on the indicated skill People Expertship/ Project/Program Other
sets: Leadership Specialist Management
☐ ☒ ☐
Planned Tasks & Activities: ▪ You will support the rollout of our digital solutions (e. g. NEXADIA®,
OnlineSuiteplus) deployed by our technical service.
▪ You will analyze service data and service tickets in order to support our products
and support processes.
▪ You will collaborate proactively with our editorial team in the creation of technical
documents (e. g. user manuals, newsletters).
▪ You will assist the rollout of local complaint processings.
Remarks: /