Tel: 07501 448898

CLAIRE JENKINS CMGR MCMI Email: cejenkins91@gmail.com

LinkedIn: www.linkedin.com/in/cejenkins91

Personal Profile

Former Royal Navy Officer pursuing full-time MBA at the University of Strathclyde for self-development and to
widen business knowledge for future application. Proven leadership experience in a range of roles on ships and
submarines. Adept at operating in dynamic, high-intensity environments, analysing intelligence, making
recommendations to the CEO, and trusted to implement them in the most effective manner. Proficient in
reporting and project management, recognises and utilises team’s strengths, ensuring a balance of
subordinate development, effective operation, and delivery of the aim.

Key Skills

Leadership and development: An effective leader and mentor, with a strong track record of managing and
supervising colleagues, providing tailored support throughout and beyond their training.

Analytical thinking and problem solving: Recognises and analyses changing situations early, therefore able to
develop logical solutions efficiently. Anticipates problems, remains open and flexible in shifting environments.

Flexibility: Regularly volunteers for new roles and responsibilities outside of own remit. Drives the team to
successfully maintain focus when unexpected or sudden change of aim or pace arises.

Communication: Able to convey a message concisely and effectively through verbal and written instruction to
colleagues of all levels and specialities. Utilises others’ ideas and suggestions, incorporating them where
appropriate to produce the best result.

Employment

Royal Navy Submarine Service – COVID Response Cell Manager (February 2021 – August 2021)

 Utilised analytical and organisational skills managing and training an evolving team with high turnover
responsible for handling quarantine and testing across 34,000 personnel, ensuring units could deploy.
 Problem-solving and coordinating with stakeholders when logistical challenges arose, prioritised cases
based upon operational aims, communicating with all parties to reach the most satisfactory outcome.
 Ensured operationally sensitive data and time-sensitive requests were escalated to the correct level
to be dealt with expediently.
 Redesigned homepage to aid with streamlining customer enquiries and minimise staff time spent
answering repetitive questions.
 Minimised costs to MOD by integrating multiple small bookings into one, realising economies of scale.
 Voluntarily aided in development of future submarine design accounting for female crew.

Royal Navy Submarine Service – Navigating Officer (October 2020 – January 2021)

 Under exceptional circumstances selected by the CEO to be promoted to Navigator early, ensured the
submarine was manoeuvred to successfully meet strategic aims of the deployment.
 Deployed on an international patrol, supervising more than 3000 miles of dived navigation, co-
ordinated personnel in high-pressure environments to ensure tactical and strategic aims were met at
the highest standard.
 Analysed information from internal and external stakeholders, presented and made
recommendations to the CEO to meet strategic aims.
 Assisted subordinates in becoming educationally qualified for promotion, responsible for advocating
and approving the budget for extra-curricular learning throughout the submarine, seeing an 8%
increase in uptake of courses during the tenure.
 Line manager and reporting officer for 12 subordinates, coaching and successfully recommending for
promotion three in particular who excelled among their peers.
Royal Navy Submarine Service – Casing Officer (December 2019 – September 2020)

 4-month operational training period with an unpractised crew, gaining Basic Submarine Qualification
3 weeks ahead of schedule, allowing for early progression.
 Supervised in excess of 60 safety-critical seamanship tasks with no incidents; trained the next Casing
Officer during a busy operational period.
 One of seven crew members to receive Royal Navy Herbert Lott Award for Efficiency, awarded for
continued exceptional standard of Health and Safety implementation in challenging sea state.
 As assistant Diversity and Inclusion Officer, trained crew, and managed sensitive cases in a restricted
environment where delicate handling was of the utmost importance for maintaining crew morale.
 Acted as CEO’s sole representative in port, supervising team of 30 duty personnel in the daily
operation of a £4bn submarine, managing risks and prioritising where work conflicted.

Royal Navy General Service – Second Officer of the Watch (February 2016 – November 2019)

 Served on 4 warships in a professional training role in UK and international waters.

 Developed confident leadership style amongst teams varying in size from 10 to 500 subordinates.
 Took part in key national and international relations events, solidifying crucial partnerships for the UK.
 Represented the Royal Navy competitively in netball, paragliding and luge.

Royal Navy General Service – Initial Officer Training (February 2015 – January 2016)

 Introduced to strategic level leadership, planning and implementation practices.

 30 weeks’ militarisation and marinisation training, overcoming challenging situations in
environmentally demanding conditions.

Additional Experience

Holiday Let Owner and Manager (September 2019 – Present)

 Sourced, financed, furnished, and let a holiday cottage in a central location close to the Lake District
aimed at middle-class families and walkers holidaying domestically.
 Manage all aspects including pricing, bookings, arranging maintenance, paying staff, and ensuring
legal, safety and quality standards are met.
 Negotiated terms in 2020 with a new intermediary for the peak season, following poor service from
the previous provider, resulting in average guest ratings increasing from 3.4 to 4 out of 5.
 Applied flexible pricing and used multiple hosting platforms to increase exposure, resulting in a 4%
increase in profit in the off season for 2021.
 Utilised lockdown period as an opportunity to schedule maintenance and improvements, therefore
maximising occupation and revenue after lockdown easing.

Education

University of Strathclyde – Master of Business Administration (full-time until end of August 2022)
University of Plymouth – FdSc in Maritime Studies with Distinction
Cardiff University – BA German and Italian

Professional Qualifications and Awards

 Strathclyde Business School Dean’s Excellence Award Scholarship (2021)
 Chartered Manager Status (2021)
 CMI Level 6 in Management & Leadership (2021)
 Level 1 Proofreading (2021)
 Royal Navy Herbert Lott Award for Efficiency (2020)
 NVQ Level 4 Diploma in Nuclear Submarine Engineering (2019)
 Royal Navy Coaching Level 2 (2017)