HSE Report Action Plan
Complete/
No. Recommendation
The Health and Safety (H&S)
Policy Document should be
1 updated to reflect current
arrangements with particular
reference to audit and review.
The Service should ensure that
non operational activities which
2 impact on the delivery of Core
skills training in particular to RDS
staff are kept to a minimum
The Service should independently
audit the Core Skills training
delivered by Crew and Watch
3 managers to assure that a
consistent quality of training in
Core Skills is being delivered
across the Service.
The Service should actively
monitor the use of the BA entry
4 procedures to ensure that its own
procedures for rapid deployment
are followed
Appendix A
Action Lead Status
on-going
• Develop new Internal Audit Policy
and Procedures
• Re-issue H&S policy to reflect Risk
changes to include new CFA Chair; Reduction • Policy updated Complete
documents detailed above and new Manager
risk assessment Policy and
Procedure
• Section heads to seek approval from
Operations Manager prior to Operations
• Section Heads notified of procedure Complete
delivering training/awareness on RDS Manager
stations on drill nights
• Quality Assurance policy has been
issued; Learning &Development L&D Manager • L&D, Operations and the Risk Reduction
(see No 9
(L&D) and District Trainers to Operations Manager monitoring the implementation
Below)
implement their individual Section Manager of Work place Assessment protocols
responsibilities.
• Log of Rapid Deployment incidents
established.
• Recording log of all ‘rapid
deployment’ incidents to be • Risk Reduction internal procedure for
established by Risk Reduction Risk Audit action to take on notification of use of
Manager Rapid Deployment now in place Complete
• All instances of ‘rapid deployment’ to
be investigated by Risk Audit L&D Manager • The use of Rapid Deployment included
Manager with a report presented to in Incident Command Support (ICS)
Operational Improvement Team training using Hydra Minerva suite .
1

The Service should ensure that all
Crew Managers receive the new
Incident Command
5 assessment/training package to
help ensure consistency across the
Service
The Driving Improvement
Document should be reviewed to
give clear detailed timescales and
6 include procedures included for
evaluation of the measures
introduced.
Consideration should be given as to
how the risk information held on the
CMS database is to be maintained
7 and managed on an ongoing basis,
in order to ensure that the
information held is relevant and
current
• Ensure ICS development program is
completed
• New recording and reporting process
to be introduced to replace Driving
Improvement process.
• Ensure new Site Specific Risk
Information (SSRI) and Standard
Operating Procedure (SOP) Policy
and Procedures are fully embedded
into the Service.
• Reference for production and
maintenance of SOP’s to be a
reference of Risk Reduction (RR) with
the Watch Manager (WM) having
specific responsibility for maintenance
of documents.
• To ensure risk information process is
embedded into the Service an internal
audit of risk information provision is to
be carried out.
Program on schedule, All existing whole-
time (WT) supervisory managers currently
in post have been through the ICS
programme. As people move into Crew
Manager (CM) roles this will be an ongoing
process – but it is now well embedded.
Retained Duty System (RDS) temporary
CM’s receive a ‘Competent to Ride’
assessment before being allowed to take
L&D Manager
charge of a front line appliance. It is
Complete
estimated that all those who require such
ICS assessment will have had such by Oct
2010.
• Following this, the programme will move to
on of maintenance for all WT and RDS
CM’s – due to start in Jan 2011.
• New process has been developed. A
Quarterly Project Monitoring Report is
Corporate
presented to Service Management Team
Planning and (Performance) (SMT) (P); this provides
Performance
Compete
details of progress against all section plan
Manager projects.
Risk and
Resilience
Manger • WM in RR with responsibility for SOP’s
appointed. Terms of reference for SOP
review group revised.
Risk Reduction
• Internal Audit of SSRI process has been Complete
Manager
carried out. No major non-conformities
identified; action plan produced to address
Risk Reduction minor non-conformities and
Manager recommendations.
2

CDDFRS should ensure that crew
managers and others who may be
expected to access Risk Information
8 at Incidents are able to do so in an
efficient and timely manner and that
the information provided is suitable for
their needs.
Where the Service relies on line
managers affirming that staff are
9 Operations
competent, these competencies
should be independently audited to
help ensure a consistent standard
throughout the Service.
• An Aide Memoir / training manual is to
be produced and circulated to all
Stations
• On completion of training manual, use of
Mobile Data Terminal’s(MDT’s) to be a
‘themed’ action area for monitoring
officers at operational incidents. Report
to be taken to SMT (P) on results of
monitoring
• Develop Operational Monitoring Policy
• L&D District Trainers to focus their role
on QA in order to provide independent
assessment in training environment
and link to work place assessments
• Programme of skills audits to be
continued as part of new internal Audit
policy. (BA already completed).
• Training information note has been
produced and issued
• MDT usage has been audited by monitoring
Risk and officers over Jan/Feb. feedback taken to
Resilience SMT ‘P’ Complete
Manger
• New MDT1A’s being introduced into the
Service in May 2010
External auditors evaluate the Integrated
Personal Development System (IPDS) and
National Vocational Qualifications (NVQ) quality
assurance (QA) systems already. Accreditation
is through edexel; with DDFRS being looked on
as best practice for its competence QA system
To compliment this, a practical assessment and
QA of station based training being given by WM
and CM’s has been produced. It will be piloted
at Station 06 in June 2010 then revaluated prior
to rollout across the service. The roll of the L&D
Central and District trainers will be adapted to
Risk Reduction include this QA role. Agreement has been
Manager reached with Operations managers to allow for
targeted training in the event of standards being
found wanting.
Manager On-going
All station based WM and CM’s will be given a
Learning and
Development
Basic Instructor course to build in a consistent
approach built around recognised basic teaching
Manager
skills. The expected timescale for roll out is 3rd
quarter 2010.
An Operational Incident Monitoring Procedure
has been introduced with the Risk Audit
Manager collating returns, reporting
trends/issues and subsequent corrective action
to the SMT (P) group on a 6 weekly basis.
Both aspects are seen a as way of balancing
electronic QA and the recording of competence
with a practical QA system used to identify and
rectify any slip in consistency and quality where
station based training is concerned.