Title: Responsibility and Authority – Proprietor / CEO / Director

Sr
Responsibility Interface with Authority
No
1. To establish the Quality policy. All Estabilshment

For Quality Policy:

a. To ensure that the Quality policy is appropriate to

the purpose of the
b. Includes a commitment to comply with
requirements and continually improve the
Establishing,
2. effectiveness of the Quality Management System, MR, All DH
Reviewing
c. Provides a framework for establishing and
reviewing Quality objectives,
d. Is communicated and understood within the
Organization, and
e. Is reviewed for continuing suitability.

For Management Commitment:

a. To Communicate to the Organization the MR All Implementation,

3.
importance of meeting customer as well as statutory employee Verification
and regulatory requirements,
b. To ensure that Quality objectives are established.

For Customer focus:

To ensure that customer requirements are
Determined and are met with the aim of enhancing Verification,
4. MR, All DH
Customer satisfaction through: Monitoring
a. Determination of requirements related to the product
b. Monitoring and measuring customer satisfaction.

For provision of resources

To determine and provide the resources needed.
Provision
Ensuring that the requirements for the Quality Systems
5. MR, All DH Implementation,
Standard are maintained and reviewed. These
Verification
requirements are then audited, continually measured and
reviewed for improvement.

Title: Responsibility and Authority - CEO

Sr
Responsibility Interface with Authority
No

For Management review:

To review the Organization’s Quality Management Implementation,

6. MR, ALL DH,
System, at planned intervals, with the help of M.R .to Verification
ensure its continuing suitability, adequacy and
effectiveness.

To prepare & review annual operation plan with particular Review

7. reference to future planning of bussiness, sales, MR, ALL DH,
despatches and collections.

Ensuring the maintenance of a continual improvement

8. MR, ALL DH, Verification
with system process and product
Title: Responsibility and authority DH - PRODUCTION
Sr.
Responsibility Interface with Authority
No.

For Control of production:

To plan and carry out production under controlled

conditions, as below:
a. The availability of information that describes the
characteristics of the product,
Implementation,
b. The availability of work instructions, as CEO , All
Maintenance,
1. necessary. team
Monitoring,
c. The use of suitable equipment, members
reporting
d. The availability and use of monitoring and
measuring devices,
e. The implementation of monitoring and
measurement, and
f. The implementation of release, delivery and
post-delivery activities.

Implementation,
CEO , All
To maintain all the machineries in the Plant in running Maintenance,
2. team
condition viz. Mechanical, Electrical and Instrumentation. Monitoring,
members
reporting
Implementation,
Maintenance of site (Plant building and Admn. building) CEO , All
Maintenance,
3. on all civil matters. team
Monitoring,
members
reporting

Training and education for Team Members on Plant

maintenance (preventive, corrective and breakdowns) Implementation,
CEO , All
and operation. Maintenance,
4. team
To maintain essential spares of all the machineries in co- Monitoring,
members
ordination with stores department. Advise stores on reporting
minimum inventory level.

To Train and develop safety culture among Team Implementation,

Members Work areas need be kept clean. Alll team Maintenance,
5.
members Monitoring,
reporting

Prepare Annual maintenance budget. Implementation,

CEO , All
To ensure that daily, weekly, monthly, quarterly, half- Maintenance,
6. team
yearly & yearly maintenance is done at the required time Monitoring,
members
and properly recorded in the respective format. reporting

To ensure that down time reporting is done accurately & Implementation,

CEO , All
detailed to facilitate the due action in time for avoiding re- Maintenance,
7. team
occurrence & line efficiency improvement. Monitoring,
members
reporting
Title: Responsibility and authority DH - PRODUCTION
Sr.
Responsibility Interface with Authority
No.

For Identification and tractability:

All team Implementation,
8.
To follow the practices for identification and members Maintenance,
tractability jointly with.

For Preservation of product:

All team Implementation,
9.
To preserve the ‘conformity of product’ during members Maintenance,
internal processing

For Monitoring and measurement of ‘processes’:

Implementation,
To take correction and corrective action, as
Maintenance,
10. appropriate, to ensure conformity of the product, MR, CEO
verification,
when planned results are not achieved as
reporting.
mentioned

For analysis of data:

Carry out analysis of data, which provide MR, Implementation,
11. information relating to characteristics and trends of All Team verification,
processes and products including opportunities for members reporting.
preventive action.

For Corrective action: implentation,

maintenance,
12. MR, CEO
To take action to eliminate the cause of verification,
nonconformities in order to prevent recurrence Reporting

Title: Responsibility and authority - SH Quality Assurance

Sr.
Responsibility Interface with Authority
No.
 Implementation,
To carry out all the production processes and operations
All Team maintenance,
1. as per standard operating procedures and as per Quality
members verification,
Plans to confirm the product specifications.
Reporting

Achieve the target volumes. Supervision and ensuring all

the raw materials and in-process quality parameters are Implementation,
in specification. Ensuring End Product released for All Team maintenance,
2.
packaging is in specifications. Ensuring packed product members verification,
is in specification. Co-ordination with Customer’s on trials Reporting
related to improvement in quality and cost reduction.

For Verification of purchased product:

To establish and implement the inspection or other
DH(PUR), All Implementation,
activities necessary for ensuring that purchased product
3. Team verification,
meets specified purchase requirements.
members reporting.
Development of vendors in co-ordination with purchase
department

For Identification and trace ability:

a. To identify the product by suitable means
throughout product realization.
b. To identify the ‘product status’ with respect to DH(PUR), All
Implementation,
4. ‘monitoring and measurement requirements’. Team
Maintenance,
c. To control and record the unique identification of members
the product, where trace ability is a requirement
identified at the time of determination of
requirements related to the product.

Title: Responsibility and authority SH - Quality Assurance

Sr.
Responsibility Interface with Authority
No.
 For Control of monitoring and measuring devices:
a. To determine the ‘monitoring and measurement’ to
be undertaken. And the monitoring and measuring
devices needed, to provide evidence of conformity
of product to determined requirements.
b. To establish processes to ensure that monitoring
and measurement can be carried out.
c. To calibrate, adjust, identify, safeguard and protect
Implementation,
measuring equipment.
All team manitenance,
5. d. To assess and record the validity of the previous
members Verification,
measuring results when the equipment is found not
Reporting.
to conform to requirements and to take appropriate
action as mentioned in Section 7.6 of this Quality
Manual.
e. To confirm the ability of computer software to
satisfy the intended application, when used in the
monitoring and measurement of specified
requirements as mentioned in Section 7.6 of this
manual.

For Monitoring and measurement of product:

a. To monitor and measure the characteristics of the
product to verify that product requirements have
been met as mentioned in point no. 8.2.4 of
Section 8.2 of this Quality Manual.
Implementation,
b. To maintain the evidence of conformity with the
All team maintenance,
6. acceptance criteria.
members verification,
c. To sign on records as an authority to release of
reporting.
product.
d. Not to proceed ‘product release’ until the planned
the customer has satisfactorily completed
arrangements, unless otherwise approved by CEO
and, where applicable.

For Control of nonconforming product:

a. To follow the procedures documented in control of
nonconforming product mentioned in Section 8.3 of
this Quality Manual.
b. To maintain records of the nature of Implementation,
nonconformities and any subsequent actions All team maintenance,
7.
taken, including concessions obtained as members verification,
mentioned in point no 4.2.4 of Section 4.2 of this reporting.
Quality Manual.
c. To carry out re-verification to demonstrate
conformity to the requirements, when
nonconforming product is corrected.

Title: Responsibility and authority SH - Quality Assurance

Sr. Responsibility Interface with Authority
No.
 For analysis of data: Implementation,
All team
8. To carry out analysis of data which provide information verification,
members
relating to conformity to product requirements. reporting.

For Corrective action: Implementation,

To take action to eliminate the cause of nonconformities All team maintenance,
9.
in order to prevent recurrence as mentioned in Section members verification,
8.5 of this Quality Manual. Reporting

For Preventive action: Implementation,

To determine action to eliminate the causes of potential All team maintenance,
10.
nonconformities in order to prevent their occurrence as members verification,
mentioned in section 8.5 of this Quality Manual. Reporting

Title: Responsibility and authority SH - PURCHASE

Sr. Responsibility Interface with Authority
No.
 For Purchasing process:
1. To evaluate and select suppliers based on their ability to CEO , All DH Finalization.
supply product in accordance with the ABC requirements.

To finalize criteria for selection, evaluation and re-

2. All DH Finalization.
evaluation of suppliers.

To maintain records of the results of evaluations and to

Implementation
take necessary actions arising from the evaluation. CEO ,
3. , maintenance,
Establish monthly vendor evaluation for major raw DH (QAD)
Reporting
materials and packaging materials

4. Plan for materials as per sales forecast. CEO , All DH Planning

For Purchasing information:

To ensure that ‘purchasing information’ describes the
product to be purchased, including where appropriate the
Implementation
following: CEO ,
5. , maintenance,
a) Requirements for approval of product, procedures, DH (QA)
Reporting
processes and equipment,
b) Requirements for qualification of personnel, and
c) Quality Management System requirements.

6. Negotiate prices effectively to bring down cost. CEO , Finalization

Establish wide vendor base

To ensure the adequacy of ‘specified purchase Implementation

CEO ,
7. requirements’ prior to their communication to the , maintenance,
DH (QA)
supplier. Reporting

Timely release of work orders for services.

8. Supplier Release
Train people on negotiation skills.

For Verification of purchased product:

To ensure the ‘purchasing information’ for the ‘intended Implementation
CEO ,
9. verification arrangements’ and ‘method of product , maintenance,
DH (QA)
release’, where the ABC or its customer intends to Reporting
perform verification at the supplier’s premises.

Title: Responsibility and authority SH - CS

Sr.
Responsibility Interface with Authority
No.
 For analysis of data:
Implementation,
To carry out analysis of data which provide information
10. MR, DH (QA) verification,
relating to suppliers i.e. monitoring Quality Performance
reporting.
of supplier.

For Corrective action: implentation,

To take action to eliminate the cause of nonconformities maintenance,
11. All DH, MR
in order to prevent recurrence as mentioned in Section verification,
8.5 of this Quality Manual. Reporting

For Preventive action: implentation,

To determine action to eliminate the causes of potential maintenance,
12. All DH, MR
nonconformities in order to prevent their occurrence as verification,
mentioned in section 8.5 of this Quality Manual. Reporting

For Preservation of product:

Implementation
To preserve the ‘conformity of product’ during delivery to
13. All DH, All SH Verification,
the intended destination as mention in Section 7.5. Of
Maintenance
this manual.

14. Periodic verification of stores inventory All DH Verification

Disposal action on slow moving or non-moving items.

15. All DH Finalisation
Disposal of scraps.

Monitor and control miscellaneous purchases like

16. All DH Monitoring
stationery and other housekeeping items.

17. Ensure random sampling and inspection of receipts. All DH Monitoring

Title: Responsibility and authority Management Representative (MR) - QMS
Sr. Responsibility
Interface with Authority
No.

To ensure that processes needed for the Quality

Management System are established, implemented Implementation,
All employee ,
1. and maintained. maintenance, and
CEO , All DH
Ensuring the promotion of awareness of customer verification
requirements throughout the Organization

Reporting to CEO on the Performance of the Quality

2. Management System and any need for improvement, All Reporting
and

Implementation,
To ensure the promotion of awareness of customer
3. CEO , All maintenance, and
requirements throughout the Organization
verification

Implementation,
To liaison with external parties on matters relating to
4. CEO , All maintenance,
the Quality Management System.
Reporting

For Documentation requirements: Implementation,

To prepare Quality Management System Assisting and
documentation this includes: guiding to other in
5. Documented statements of a ‘Quality policy’ and CEO , All DH preparation,
‘Quality objectives’, Verification,
A Quality manual, Documented procedures required by Reporting,
this International Standard ISO 9001: 2008 maintenance,

Documents needed by the ABC

6. To ensure the effective planning, operation and control
of its processes, and Records required by International
Standard ISO 9001:2008

Implementation,
To control documents required by Quality Management Assisting and
7. System. CEO , All DH guiding to other,
Verification,
maintenance,
Implementation,
Provide control on records. Assisting and
8. CEO , All DH guiding to other,
Verification,
maintenance,
Title: Responsibility and authority Management Representative (MR) - QMS
Sr. Responsibility Interface with Authority
No.

For Internal communication:

To assist CEO, establishing appropriate Implementation
9. communication processes within the Organization and All , maintenance,
that communication takes place regarding the Reporting
effectiveness of the Quality Management System.

For Management review:

a) To conduct review meeting of the Organization’s Implementation
Quality Management System, at planned intervals, , maintenance,
10. CEO , All DH
to ensure its continuing suitability, adequacy and Verifcation,
effectiveness. Reporting
b) To maintain records from management reviews.

For Measurement, analysis and improvement: Implementation

To plan and implement the monitoring, measurement, , maintenance,
11. CEO , All DH
analysis and improvement processes as mentioned in verification,
Section 8.0 of this Quality Manual. Reporting

For Internal audit: Implementation

a) To conduct internal audits at planned CEO , All (DH), , maintenance,
12.
intervals as per Section 8.2 of this Internal Auditors verification,
Quality Manual. Reporting

For Monitoring and measurement of processes: Implementation

a) To apply suitable methods for monitoring and, , maintenance,
13. CEO , All DH
where applicable, measurement of the Quality verification,
Management System processes. Reporting

For analysis of data:

a) To determine, collect and analyze appropriate
data, to demonstrate the suitability and
effectiveness of the Quality Management System.
b) To evaluate where continual improvement of the
Verification,
14. effectiveness of the Quality Management System CEO , All (DH),
Reporting
can be made. Internal Auditors
c) To verify that, analysis of data includes data
generated as a result of monitoring and
measurement and from other relevant sources.
This is as per section 8.4 of this Quality Manual.
Title: Responsibility and authority Management Representative (MR) - QMS
Sr.
Responsibility Interface with Authority
No.

For Continual improvement:

To ensure that, ABC is continually improving the Implementation
effectiveness of the Quality Management System , maintenance,
15. through the use of the Quality policy, Quality CEO , All (DH)
verification,
objectives, and audit results, analysis of data, Reporting
corrective and preventive actions and management
review.

For Corrective action: Implementation

To take action to eliminate the cause of , maintenance,
16. All DH
nonconformities in order to prevent recurrence as verification,
mentioned in Section 8.5 of this Quality Manual. Reporting

For Preventive action: Implementation

To determine action to eliminate the causes of potential , maintenance,
17. All DH
nonconformities in order to prevent their occurrence as verification,
mentioned in section 8.5 of this Quality Manual. Reporting

For work environment:

To help in determining and managing the work
18.
environment needed to achieve ‘conformity to product
requirements’.

For Competence, awareness and training:

a. To help in providing training or take other actions
to satisfy these needs,
b. To evaluate the effectiveness of the actions
taken,
19. c. To ensure that personnel are aware of the
relevance and importance of their activities and
how they contribute to the achievement of the
Quality objectives, and
d. To maintain appropriate records of education,
training, skills and experience in consultation
Title: Responsibility and authority Of STOREKEEPER
Sr. Responsibility
Interface with Authority
No.
Customer, Implementation
1. For Determination of requirements related to the product:
CEO ,

To assist CEO / in implementing requirements are

defined,
Implementation
a) Contract or order requirements differing from Customer,
2. , Verification,
those previously expressed are resolved, and CEO
Reporting
b) The organization has the ability to meet the
defined requirements.

To recognize ‘trace ability’ is a requirement at the time of Customer, Implementation

3.
determination of requirements related to the product. CEO , Maintenance

To maintain records of the ‘results of the review’ and

Implementation
4. ‘actions arising from the review’ as per point 4.2.4 of CEO
, Verification,
Section 4.2 of this Quality Manual.

To ensure the customer requirements in cases, where the Implementation

Customer,
5. customer provides ‘no documented’ statement of , Verification,
CEO
requirement. Reporting

To ensure relevant documents are amended and that Implementation

6. relevant personnel are made aware of the changed CEO , Verification,
requirements, where product requirements are changed. Reporting

For Customer Communication:

To determine and implement effective arrangements for
communicating with customers in relation to Implementation
Customer,
7. a) Product information, , Verification,
CEO
b) Enquiries, contracts or order handling, including Reporting
amendments, and
Customer feedback, including customer complaints.
Title: Responsibility and authority Of STOREKEEPER
Sr. Responsibility
Interface with Authority
No.

Plan the dispatch in co-ordination with sales and marketing.

Transporting of materials to various destinations at a faster Team
Implementati
and cheaper rate. members –
8. on,
Developing efficient, reliable and cheaper rate transport Customer
Maintenance
contractors for shipping finished goods to various support
destinations.

For Monitoring and measurement of customer

satisfaction:
a. To monitor the information relating to customer Implementati
CEO MR, All
9. perception as to whether the organization has met on,
DH
customer requirements. Maintenance
b. To determine the method for obtaining and using this
information.

Implementati
For analysis of data:
on,
10. To carry out analysis of data which provide information MR
verification,
relating to customer satisfaction
reporting.

For Corrective action: implentation,

To take action to eliminate the cause of nonconformities in maintenance,
11. order to prevent recurrence as mentioned in Section 8.5 of M.R All DH
verification,
this Quality Manual. Reporting