Obd Organizational Behavior Multiple Choice Question Answers

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Organisational behaviour is_______
a) A science
b) An art
c) A science as well as an art
d) None of the above
View Answer
Communication begins with _____
a. encoding
b. idea origination
c. decoding
d. channel selection
View Answer
b. idea origination
A study of the culture and practises in different societies is called _____
a) Personality
b) Anthropology
c) Perception
d) Attitudes
View Answer
b) Anthropology
Forces affecting organisational behaviour are _______
a) People
b) Environment
Downloaded by Dung ?inh Th? Thùy (dungdtt20@uef.edu.vn)
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c) Technology
d) All of the above
View Answer
d) All of the above
Scope of Organizational Behaviour does not include ______
a. Leadership
b. Perception
c. Job Design
d. Technology
View Answer
d. Technology
In present context, challenges for Organizational Behaviour are _____
a) Employee expectation
b) Workforce diversity
c) Globalization
d) All of the above
View Answer
d) All of the above
Meso organisation behaviour is related with
a) Individual behaviour
b) Group behaviour
c) Organisational behaviour
d) None of these
View Answer
b) Group behaviour
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Organizational behaviour focuses at 3 Levels-
a. Individuals, Organisation, Society
b. Society, Organisation, Nation
c. Employee, Employer, Management
d. Individual, Groups, Organisation.
View Answer
d. Individual, Groups, Organisation.
__________ is recognised as father of “Human relations”
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Elton Mayo
View Answer
d) Elton Mayo
Some of OB’s challenges and opportunities include all of the following except
a) reinforcing the importance of traditional methods of management
b) offering specific insights to improve interpersonal and people skills
c) helping us learnt to cope in a continues changing world
d) facilitating the improvement of quality and employee productivity
View Answer
Answer: a) reinforcing the importance of traditional methods of management
Edward Tolman is related to ______
a) Behaviourist Framework
b) Cognitive approach
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c) Social Cognitive Framework
d) None of these
Hawthorne Studies is related to which stage of the organisational behaviour evolution?
a) Industrial revolution
b) Scientific management
d) Human relations movement
View Answer
Which of the following represents the correct sequencing of historical

developments of Organisational Behaviour?
a) Industrial revolution —> Scientific management –> Human relations movement –> OB
b) Industrial revolution —> Human relations movement —> Scientific management –> OB
c) Scientific management —> Human relations movement –> Industrial revolution –> OB
d) None of these.
View Answer
The field of organizational behaviour examines such questions as the nature of

leadership, effective team development, and______
b) Organisational control; conflict management
a) Interpersonal conflict resolution; motivation of individuals
c) Motivation of individuals; planning
d) Planning; development
View Answer
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Organisational Behaviour is a field of study backed by a body associated

with growing concern for people at the workplace
a) Theory
b) Research
c) Application
d) All of the above
View Answer
d) All of the above
Which of the following is not correct for the organisational behaviour?
a) Organisational behaviour is an integral part of management
b) Organisational behaviour is a disciplinary approach
c) Organisational behaviour helps in analysis of behaviour
d) Organisational behaviour is goal-oriented
View Answer
Which one of the following is the definition given by Fred Luthans _____
a) Organisational behaviour is to understand, predicting and controlling human behaviour

at work
b) Organisational behaviour is subset of management activities concerned to human behaviour
c) Organisational behaviour is a branch of social sciences that seeks to build theories
d) Organisational behaviour is a field of study that investigates the impact on behaviour
View Answer
a) “Organisational behaviour is to understand, predicting and controlling human
behaviour at work”
Contribution/s of human relations movement is/are
a) Great Depression
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b) Labour Movement
c) Hawthorne Studies
d) All of these
View Answer
d) All of these
Nowadays a lot of stress is being put on the __________ of the employee in the organisation
a. Character
b. improvement
c. Behaviour
d. Rewards
View Answer
c. Behaviour
The term ‘psychology’ is derived from the word ‘psyche’, which means ‘soul’
or ‘spirit’_______
a) Latin
b) French
c) Greek
d) None of these
View Answer
c) Greek
The field of organisational behaviour is primarily concerned with _____
a) The behaviour of individual and groups.
b) How resources are effectively managed.
c) Control processes and interactions between organisations, external context.
d) Both a and c.
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View Answer
d) Both a and c.
The____________ is based on the environment. Though____________ like thinking,

expectations and perception do exist, and they are not needed to manage
or predict behaviour.
a) Behaviouristic approach, Cognitive processes,
b) cognitive processes, behaviouristic approach
c) Social cognitive, behaviouristic approach
d) Cognitive processes, social cognitive
View Answer
a) Behaviouristic approach, Cognitive processes,
Organisational Behaviour is the study of _____________ in the organisation
A. Human
B. Employer
C. Human Behaviour
D. Employees
View Answer
C. Human Behaviour
The Hawthorne experiment was conducted by________
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Elton Mayo
View Answer
d) Elton Mayo
OB Helps to understand behaviour of human in ___________.

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a) work place and Society
b) work place only
c) Society only
d) Department only
View Answer
Answer: b) work place only
OB does Not contributed to improve
a) Motivation
b) Efficiency
c) interpersonal relations
d) Communication
View Answer
Answer c) interpersonal relations
Due to emphasis on productivity & efficiency, employee are not allowed to

work with harmony with one another is a limitation of_____
a) Organizational Cultural
b) Organizational Structure
c) Organizational Behaviour
d) Organisational Value
View Answer
Common uniform, canteen, office does not mean common treatment is a limitation of
a) Organizational Cultural
b) Organizational Structure
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d) Organisational Value
View Answer
Answer: c) Organizational Behaviour
Which of the following is not a contributing discipline of OB
a) Anthropology
b) Psychology
c) physiology
d) sociology
View Answer
c) physiology
____________ is a Study of individual Behaviour
a) Anthropology
b) Psychology
c) political science
d) sociology
View Answer
b) Psychology
__________ is a Study of Group Behaviour
a) Anthropology
b) Psychology
c) physiology
d) sociology
View Answer
d) sociology
___________ is a Study of man, his work and Culture

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a) Anthropology
b) Psychology
c) Social psychology
d) sociology
View Answer
a) Anthropology
_________ focuses on the influence of people on one another
a) Anthropology
b) Psychology
d) sociology
View Answer
1. "______________ are social inventions for accomplishing goals through group efforts"
A. Management
B. Organization
C. Leadership
D. Behavior
View answer
Correct answer: (B)
Organization
2. Which organization theory can be understood by IF and THEN relationship
A. System approach
B. Contingency approach
C. Process approach
D. Scientific approach
View answer
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Correct answer: (B)

Contingency approach
3. Which of the following is/are not job related source of stress
A. Role ambiguity
B. Role overload
C. Ethical dilemmas
D. Career concerns
View answer
Correct answer: (D)
Career concerns
4. Which of the following is NOT an important issue relating to goal-setting theory?
A. Goal specificity
B. Equity among workers
C. Feedback
D. Defining the goal
View answer
Correct answer: (B)
Equity among workers
5. Raju believes that men perform better in oral presentations than women. What
shortcut has been used in this case?
A. The halo effect

B. The contrast effect
C. Projection
D. Stereotyping
View answer
Correct answer: (D)
Stereotyping
6. Concept of MBO was introduced by:
A. Peter. F.Drucker
B. Mary Parker
C. Henry Fayol
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D. Philip Kotler
View answer
Correct answer: (A)
Peter. F.Drucker
7. Which dimension of Big 5 personality traits represents artistically sensitive, refined etc.
A. Culture
B. Emotional stability
C. Conscientiousness
D. Extroversion
View answer
Correct answer: (A)
Culture
8. If everyone who is faced with a similar situation responds in the same way, attribution
theory states that the behaviour shows ______________.
A. Consensus
B. Similarity
C. Reliability
D. Consistency
View answer
Correct answer: (A)
Consensus
9. What term is used for the extent to which an individual displays different behaviours
in different situations?
A. continuity
B. integrity
C. flexibility
D. distinctiveness
View answer
Correct answer: (D)
distinctiveness
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10. As a manager, one of James's duties is to present awards to outstanding employees

within his department. Which Mintzberg managerial role is James acting in when he
does this?
A. leadership role
B. liaison role
C. monitor role
D. figurehead role
View answer
Correct answer: (D)
figurehead role
11. According to Katz, when managers have the mental ability to analyze and diagnose
complex situations, they possess skills.
Technical
Leadership
problem-solving
conceptual
View answer
Correct answer: (D)
conceptual
12. Psychology's major contributions to the field of organizational behavior have been
primarily at what level of analysis?
the level of the group

the level of the individual
the level of the organization
the level of the culture
View answer
Correct answer: (B)
the level of the individual
13. Which of the following OB topics is not central to managing employees' fears
about terrorism?
Emotion
Motivation
Communication
work design
View answer
Correct answer: (D)
work design
14. Experiments performed by Ivan Pavlov led to what
theory? classical conditioning

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operant conditioning
social learning
behavior shaping
View answer
Correct answer: (A)
classical conditioning
15. According to operant conditioning, when behaviour is not reinforced, what happens to the
probability of that behaviour occurring again?
It increases.
It declines.
It remains unchanged.
It becomes zero.
View answer
Correct answer: (B)
It declines.
16. The application of reinforcement concepts to individuals in the work setting is referred to as
self-management
Reengineering
OB Mod
View answer
Correct answer: (D)
OB Mod
17. In attribution theory, what is distinctiveness?
whether an individual displays consistent behaviors in different situations

whether an individual displays different behaviors in different situations
whether an individual displays consistent behaviors in similar situations
whether an individual displays different behaviors in similar situations
View answer
Correct answer: (B)
whether an individual displays different behaviors in different situations
18. ______________ is the process of screening out information that we are uncomfortable
with or that contradict to our beliefs
Perceptual context
Selective perception
Halo effect
Stereotyping
View answer
Correct answer: (B)
19. Basis of "Collegial Model of OB is
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Economic resources
Power
Leadership
Partnership
View answer
Correct answer: (D)
Partnership
20. Employees needs met by Supportive Model is
Subsistence
Security
Status and Recognition
Self-actualization
View answer
Correct answer: (C)
21. As per Stimulus-Response Model, input for behaviour process is
Drive
Organism
Stimuli
Response
View answer
Correct answer: (C)
Stimuli
22. Some people strongly believe that each person have control of his own life. This is
extroversion
conscientiousness
internal locus of control
external locus of control
View answer
Correct answer: (C)
23. ______________ indicates the level of uncertainty that people can tolerate to
work efficiently without experiencing undue stress
Risk propensity
Authoritarianism
Tolerance for ambiguity
Workahollism
View answer
Correct answer: (C)
24. ______________ persons are easy going people and do not feel time urgency
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Authoritarianism
Dogmatism
Type A
Type B
View answer
Correct answer: (B)
Dogmatism
225. Dual structure approach of motivation is developed by
Maslow
F. Herzberg
Alderfer Mc
Gregor View
answer Correct
answer: (B) F.
Herzberg
26. According to ______________ employees love work as play or rest
X theory
Y theory
Z theory None of
these View answer
Correct answer:
(B)
Y theory
27. Porter Lawler Model is an extension of
Maslow's theory
Mc Clelland's theory
Stacy Adams theory
Vroom's theory
View answer
Correct answer: (D)
Vroom's theory
28. Believes, attitudes, traditions and expectations which are shared by group members is called
Group norms
Group communication
Group cohesiveness
Group structure
View answer
Correct answer: (A)
Group norms
29. ______________ leader is self confident and can attract followers by his great influence
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Charismatic
Autocratic
Laissez-faire
Bureaucratic
View answer
Correct answer: (A)
Charismatic
30. Path-goal model of Leadership was introduced by
Martin Evans & Robert House

Fred Fielder
Whetton
Cameron
View answer
Correct answer: (A)
Martin Evans & Robert House
Previous
31. Which of the following is not a contingency theory of leadership
LPC theory
Path Goal theory
Vroom-Yetton-Jago theory
Job centered Leadership
View answer
Correct answer: (D)
Job centered Leadership
32. Which of the following is/are the key features of organization
Social invention
Accomplishing goals
Group efforts
All of these
View answer
Correct answer: (D)
All of these
33. Organization Behavior is
An interdisciplinary approach
A humanistic approach
Total system approach
All of these
View answer
Correct answer: (D)
All of these
34. Which of the following is/are not organizational factors causing stress
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Task demand
Role demand
Role conflict
Satisfaction
View answer
Correct answer: (C)
Role conflict
35. A study of human behavior in organizational settings is
Individual behavior
Group behavior
Organizational behavior
None of these
View answer
Correct answer: (C)
36. Organization Behavior is not a /an
A separate field of study

Applied science
Normative science
Pessimistic approach
View answer
Correct answer: (D)
Pessimistic approach
37. ______________ is "the reactions of individuals to new or threatening factors in their
work environments"
Attitude
Stress
Dissonance
Disappointment
View answer
Correct answer: (B)
Stress
38. Behaviour, power, and conflict are central areas of study for ______________.
sociologist
Anthropologists
Social psychologists
Operations analysts
View answer
Correct answer: (A)
sociologist
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39. LMr. Manoj, Manager ABC Company found that skills of workers and machinery used
by them as compared to the competitors in the market are obsolete within a year, which type
of challenge ABC Company is facing?
High Quality and Low Quality

Globalization and Culture
Rapid Pace of Change
Multiple Stakeholders
View answer
Correct answer: (C)
Rapid Pace of Change
40. Which of the following is an environmental force that shapes personality?
Gender
Height
Experience
Brain size
View answer
Correct answer: (C)
Experience
41. ______________ refers to the network of personal and social relations that is
developed spontaneously between people associated with each other.
Formal organization
Informal organization
Business organization
Government organization
View answer
Correct answer: (B)
Informal organization
42. What sort of actions is most likely to be attributed to external causes?
Actions that have high distinctiveness, high consensus and high consistency
Actions that have high distinctiveness, high consensus and low consistency
Actions that have high distinctiveness, low consensus and low consistency
Actions that have low distinctiveness, low consistency and high consensus
View answer
Correct answer: (D)
Actions that have low distinctiveness, low consistency and high consensus
43. Which of the following is most likely to be a belief held by a successful manager?
Technical knowledge is all that is needed for success.

It is not essential to have sound interpersonal skills.
Technical skills are necessary, but insufficient alone for success.
Effectiveness is not impacted by human behavior.
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View answer
Correct answer: (C)
Technical skills are necessary, but insufficient alone for success.
44. According to Mintzberg, one of management's interpersonal roles is.
spokesperson
leader
Negotiator
monitor
View answer
Correct answer: (B)
leader
45. While the Functions, Roles, Skills, and Activities approaches to management all differ, they
all recognize that effective and successful managers must develop which of the following?
People skills
technical skills
Efficiency
entrepreneurialism
View answer
Correct answer: (A)
People skills
46. The subject of organizational culture has been most influenced by which behavioural
science discipline?
Anthropology
Psychology
social psychology
political science
View answer
Correct answer: (A)
Anthropology
47. What role did the meat play in Pavlov's experiment with dogs?
an unconditioned response
a conditioned stimulus
a conditioned response
an unconditioned stimulus
View answer
Correct answer: (D)
an unconditioned stimulus
48. Who said "Give me a child at birth and I can make him into anything you want"?
B.F. Skinner
Ivan Pavlov
Sigmund Freud
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James Emery
View answer
Correct answer: (A)
B.F. Skinner
49. ______________ are those factors that exists in the environment as perceived by
the individual
Physiological drive
Psychological drive
Cue stimuli
Reinforcement
View answer
Correct answer: (C)
Cue stimuli
50. Managerial orientation of "Autocratic Model" of OB is
Authority
Money
Support
Teamwork
View answer
Correct answer: (A)
Authority
Previous
51. Employees needs met by Collegial Model is
Subsistence
Security
Self-actualization
View answer
Correct answer: (D)
Self-actualization
52. An enduring attribute of a person that appears constantly in a variety of situation is
behavior
trait
attitude
culture
View answer
Correct answer: (B)
trait
53. Some people think that what happens to them is a result of fate, chance, luck etc. this
is extroversion
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conscientiousness
View answer
Correct answer: (D)
54. ______________ is an attitude reflects the extent to which an individual is gratified
or fulfilled by his work
Motivation
Job satisfaction
Contribution
Cognitive dissonance
View answer
Correct answer: (B)
Job satisfaction
55. In Two Factor theory, "Salary" coming under ______________
Satisfiers
Maintenance factors
Both of these
None of above a and b
View answer
Correct answer: (B)
Maintenance factors
56. Who developed Equity theory of motivation?
Porter Lawler
Mc Clelland
Stacy Adams
Vroom
View answer
Correct answer: (C)
Stacy Adams
57. ______________ is the ability of influencing people to strive willingly for mutual objectives
Motivation
Control
Leadership
Supervision
View answer
Correct answer: (C)
Leadership
58. An extent to which an organisation achieves its predetermined objectives within
given resources and without undue strain to its members
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Organization behavior
Organizational culture
Organizational spirit
Organizational effectiveness
View answer
Correct answer: (B)
59. The concept of Work- Week is related with
Quality of Work life

Quality Circle
Alternative Work schedule
Job Redesign
View answer
Correct answer: (C)
Alternative Work schedule
60. Scientific Management approach is developed by
Elton Mayo
Henry Fayol
F.W. Taylor
A. Maslow View
answer Correct
answer: (C) F.W.
Taylor
61. "Cognitive theory" of learning was given by
Skinner
Pavlov
Tolman
Piajet
View answer
Correct answer: (C)
Tolman
62. Thematic Apperception Test (TAT) is designed to understand
Perception of individual
Personality of individual
Learning of individual
None of these
View answer
Correct answer: (B)
Personality of individual
63. Which of the following is / are method of managing stress
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Job relocation
Career counseling
Recreational facility
All the above
View answer
Correct answer: (D)
All the above
64. When a bank robber points a gun at a bank employee, his base of power is:
Coercive
Punitive
Positional
Authoritative
View answer
Correct answer: (A)
Coercive
65. Mr. Sunil's one-day salary was deducted because of his uninformed leave, as he was
already warned about this behaviour. It is an example of which method of shaping behaviours?
Reinforcement
Positive Reinforcement
punishment
Negative Reinforcement
View answer
Correct answer: (C)
punishment
66. The cognitive process through which an individual selects, organizes but
misinterprets environmental stimuli is known as ______________
Perception
Projection
Selective Perception
Mis-Perception
View answer
Correct answer: (D)
Mis-Perception
67. Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his
peers and his supervisors. He also likes the fact that the company policy fits well with what he
personally believes, and that he has received considerable recognition for his achievements at
the company. Which of these factors is 'MOST likely' responsible for the fact that Dirash loves
his job?
High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for his achievements
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View answer
Correct answer: (D)
Recognition for his achievements
68. Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of
the following is one of the broad categories into which these roles could be grouped?
Intrapersonal
Institutional
Decisional
affective
View answer
Correct answer: (C)
Decisional
69. An OB study would be least likely to be used to focus on which of the following problems?
an increase in absenteeism at a certain company

a fall in productivity in one shift of a manufacturing
plant a decrease in sales due to growing foreign
competition an increase in theft by employees at a retail
store View answer
Correct answer: (C)
a decrease in sales due to growing foreign competition
70. According to management guru Tom Peters, almost all quality improvement comes from
of design, manufacturing, layout, processes, and procedures.
Modification
Stratification
Integration
simplification
View answer
Correct answer: (D)
simplification
Previous
71. Which of the following is not a biographical characteristic?
political affiliation
age
Sex
tenure
View answer
Correct answer: (A)
political affiliation
72. What do we call the view that we can learn both through observation and direct
experience? situational learning theory

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classical learning
social learning theory
the Pavlov principle
View answer
Correct answer: (C)
social learning theory
73. Syam is always late coming to work and the manager cut his increment. This is an example
of.
positive reinforcement
negative reinforcement
Punishment
extinction
View answer
Correct answer: (C)
Punishment
74. Most of the learning that takes place in the Class room is
Classical conditioning
Operant conditioning
Cognitive learning
Social learning
View answer
Correct answer: (C)
Cognitive learning
75. Managerial orientation of "Supportive Model" of OB is
Authority
Money
Support
Teamwork
View answer
Correct answer: (C)
Support
76. Select the correct hierarchical order of qualities of an individual
Ability-Skills- Aptitude- Competency

Aptitude-Ability- Skills- Competency
Skills- Aptitude- Competency- Ability
Competency-Ability-Skills- Aptitude
View answer
Correct answer: (B)
Aptitude-Ability- Skills- Competency
77. Tensed, insecurity and nervousness are features
of emotional instability
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agreeableness
extroversion
conscientiousness
View answer
Correct answer: (A)
emotional instability
78. The extent to which individual believes in importance of power, status difference
in organization
Self esteem
Authoritarianism
Workahollism
View answer
Correct answer: (B)
Authoritarianism
79. Under Herzberg's theory, factors causing dissatisfaction is called
Demotivators
Negative stimuli
Hygiene factors
Defectors
View answer
Correct answer: (C)
Hygiene factors
80. Which one is not a Process Based Theory of motivation?
Porter Lawler theory

Stacy Adams theory
Vroom's theory
View answer
Correct answer: (B)
81. In ______________ leadership, there is a complete centralization of authority in the leader
Democratic
Autocratic
Free rein
Bureaucratic
View answer
Correct answer: (B)
Autocratic
82. ______________ refers to the basic changes in the content and responsibilities of job so as
to satisfy higher motivational needs
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Job enrichment
Job enlargement
Work relocation
Process consultation
View answer
Correct answer: (A)
Job enrichment
83. When a group gives some of its leadership positions to the members of other group, it is
Contracting
Co-opting
Co-alition
Competition
View answer
Correct answer: (B)
Co-opting
84. Who proposed "bureaucratic structure" is suitable for all organization
Elton Mayo
Henry Fayol
F.W. Taylor
Max Weber
View answer
Correct answer: (D)
Max Weber
85. Extension of behavior modification into organization is called
Enrichment
Enlargement
OB Mod
OB Ext
View answer
Correct answer: (C)
OB Mod
86. Which of the following is / are not a method of managing stress
Time management
Supervisor training
Role Analysis techniques (RAT)
Rorschach test
View answer
Correct answer: (D)
Rorschach test
87. The managers of a multinational company are located in France, India, Brazil, and the United
States. Which decision-making technique seems most reasonable for this organization?
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A postal service interaction

A brainstorming session
A nominal discussion
An electronic meeting
View answer
Correct answer: (D)
An electronic meeting
88. Which of the following theory is proposed by Clayton Alderfer?
Theory X and Theory Y

Hierarchy of Needs
ERG Theory
Theory
View answer
Correct answer: (B)
Hierarchy of Needs
89. In which stage of the conflict process does conflict become visible?
Illumination
Intentions
Behaviour
Cognition
View answer
Correct answer: (C)
Behaviour
90. Your boss never gives you the benefit of the doubt. When you were late back from lunch,
he assumed that you had simply taken too much time. He never considered that the elevators
were out and you had to walk up 10 flights of stairs. Your boss is guilty of ______________.
Self-serving bias
Fundamental attribution error
Inconsistency
View answer
Correct answer: (C)
Fundamental attribution error
91. Job appraisal is the part of ______________
Sociology
Anthropology
Psychology
Political science
View answer
Correct answer: (C)
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Psychology
92. Robert Katz identified three essential skills that managers need to have in order to reach
their goals. What are these skills?
technical, decisional and interpersonal

technical, human, and conceptual
interpersonal, informational and decisional
conceptual, communication and networking
View answer
Correct answer: (B)
technical, human, and conceptual
93. If a person responds the same way over time, attribution theory states that the behaviour
shows.
Distinctiveness
Consensus
Consistency
continuity
View answer
Correct answer: (C)
Consistency
94. Which of the following fields has most helped us understand differences in
fundamental values, attitudes, and behaviour among people in different countries?
Anthropology
Psychology
political science
operations research
View answer
Correct answer: (A)
Anthropology
95. In Pavlov's experiment, the bell was a/an.
unconditioned stimulus
unconditioned response
conditioned stimulus
conditioned response
View answer
Correct answer: (C)
conditioned stimulus
96. What is the process by which individuals organize and interpret their sensory impressions in
order to give meaning to their environment?
Interpretation
environmental analysis
Outlook
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perception
View answer
Correct answer: (D)
perception
97. The extent to which individuals consistently regard themselves as capable, worthy,
successful etc. is
Self esteem
Authoritarianism
Workhollism
View answer
Correct answer: (A)
Self esteem
98. Managerial orientation of "Custodial model" of OB is
Authority
Money
Support
Teamwork
View answer
Correct answer: (B)
Money
99. ______________ is a person's belief about his chances of successfully accomplishing
a specific task
Self esteem
Job satisfaction
Self efficacy
Self appraisal
View answer
Correct answer: (C)
Job satisfaction
100. ______________ is the tendency of individual, which directs them to be inward and
process ideas and thought within themselves
extroversion
Introversion
View answer
Correct answer: (B)
Introversion
101. ______________ persons feel chronic sense of time urgency

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Authoritarianism
Dogmatism
Type A
Type B
View answer
Correct answer: (A)
Authoritarianism
102. Hygiene factors are
Satisfiers
Maintenance factors
Defectors
All of these
View answer
Correct answer: (B)
Maintenance factors
103. Cognitive Evaluation Theory of motivation is introduced by
Stacy Adams
Charms
Ouchy
F W Taylor
View answer
Correct answer: (B)
Charms
104. ______________ is a set of values that states what an organisation stands for
Organization behavior
Organizational spirit
Organizational effectiveness
View answer
Correct answer: (B)
105. ______________ refers to the combination of two or more individuals, groups or
organisation for a common goal with a minimum common programme
Contracting
Co-opting
Co-alition
Competition
View answer
Correct answer: (C)
Co-opting
106. "Hawthrone experiment" which was a real beginning of applied research in OB
was conducted by
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Elton Mayo
Henry Fayol
F.W. Taylor
Max Weber
View answer
Correct answer: (A)
Elton Mayo
107. ______________ is a relatively permanent change in behavior that occurs as a result of
experience
Behavior modification
Learning
Motivation
Skills
View answer
Correct answer: (B)
Learning
108. ______________ refers to the negotiation or an agreement between two groups
Contracting
Co-opting
Pressure tactics
None of these
View answer
Correct answer: (A)
Contracting
109. Sathish has a low absenteeism rate. He takes responsibility for his health and has good
health habits. He is likely to have a(an):
Internal locus of control

External locus of control
Core locus of control
High emotional stability level
View answer
Correct answer: (A)
Internal locus of control
110. While managing political behaviours in organization, the manager requires discouraging:
Negotiation
Relationships
Self interest
Dialogue
View answer
Correct answer: (C)
Self interest
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Previous
111. The more consistent behaviour, the more the observer is inclined to ______________.
Attribute it to interpretation
Attribute it to internal causes
Attribute it to consensus
Attribute it to external causes
View answer
Correct answer: (B)
Attribute it to internal causes
112. Which of the following departmentalization can be considered necessary in an organization
where the company's products fall into several categories with very different production methods
for each category?
Customer
Production
Process
Matrix
View answer
Correct answer: (C)
Process
113. Determining how tasks are to be grouped is part of which management function?
Planning
Leading
Controlling
organizing
View answer
Correct answer: (D)
organizing
114. According to Fred Luthans and his associates, which of the following is considered a part
of traditional management?
Disciplining
decision making
exchanging routine information
acquiring resources
View answer
Correct answer: (B)
decision making
115. Which behavioural science discipline is most focused on understanding individual
behaviour?
Sociology
social psychology
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Psychology
anthropology
View answer
Correct answer: (C)
Psychology
116. Today's managers understand that the success of any effort at improving quality
and productivity must include.
process reengineering
quality management programs
customer service improvements
employees
View answer
Correct answer: (D)
employees
117. Which of the following is not true of classical conditioning?
Classical conditioning is passive.

Classical conditioning can explain simple reflexive behaviors.
Learning a conditioned response involves building an association between a
conditioned stimulus and an unconditioned stimulus.
A neutral stimulus takes on the properties of a conditioned stimulus.
View answer
Correct answer: (D)
A neutral stimulus takes on the properties of a conditioned stimulus.
118. Suspending an employee for dishonest behaviour is an example of which method of shaping
behaviour?
Extinction
negative reinforcement
punishment
reaction
View answer
Correct answer: (C)
punishment
119. ______________ is once view of reality
Attitude
Perception
Outlook
Personality
View answer
Correct answer: (B)
Perception
120. Basis of "Supportive Model of OB is
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Economic resources
Power
Leadership
Partnership
View answer
Correct answer: (C)
Leadership
Previous
121. Managerial orientation of "Collegial Model" of OB is
Authority
Money
Support
Teamwork
View answer
Correct answer: (D)
Teamwork
122. S-O- B-A Model combines the S-R Model and
Stimuli
Response
Human being
drive
View answer
Correct answer: (C)
Human being
123. ______________ persons are likely to be most successful in the field of
advertisement, sales department, public relation etc
extroversion
conscientiousness
View answer
Correct answer: (A)
extroversion
124. Maslow's "basic needs" are also known as
Social needs
Esteem needs
Safety needs
Physiological needs
View answer
Correct answer: (D)
Physiological needs
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125. Who propounded X and Y theory of motivation
Maslow
F. Herzberg
Alderfer Mc
Gregor View
answer Correct
answer: (D) Mc
Gregor
126. Goal setting theory is pioneered by
Stacy Adams
Charms
Edwin Locke
F W Taylor
View answer
Correct answer: (C)
Edwin Locke
127. ______________ leadership emphasize on rules and regulation in an organization
Democratic
Autocratic
Laissez-faire
Bureaucratic
View answer
Correct answer: (D)
Bureaucratic
128. Least Preferred Co-worker ( LPC) model of leadership was developed by
Martin Evans
Robert House
Fred Fielder
Whetton
View answer
Correct answer: (C)
Fred Fielder
129. Process or administrative theory of organization is being given by
Elton Mayo
Henry Fayol
F.W. Taylor
Max Weber
View answer
Correct answer: (B)
Henry Fayol
130. which of the following is / are included as structure of human mind
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Id
Ego
Super ego
All the above
View answer
Correct answer: (D)
All the above
Previous
131. Which of the following methods is/are used to solve intergroup conflicts indirectly
Avoidance
Encouragement
Bargaining
All of these
View answer
Correct answer: (A)
Avoidance
132. According to Robert Katz, when managers have the mental ability to analyze and diagnose
complex situations, they possess ______________ skills.
Technical
Leadership
Problem-solving
Conceptual
View answer
Correct answer: (D)
Conceptual
133. People with which type of personality trait commonly make poor decisions because
they make them too fast?
Type As
Type Bs
Self-monitors
Extroverts
View answer
Correct answer: (A)
Type As
134. Which of the following is one of the relationships proposed in expectancy theory?
Reward-satisfaction relationship
Satisfaction-performance relationship
Rewards-personal goals relationship
Effort-satisfaction relationship
View answer
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Correct answer: (C)

Rewards-personal goals relationship
135. A threatened strike action by a labour union to force the management to accept their
demands is an example of which of the following power?
Referent power
legitimate power
Reward power
Coercive power
View answer
Correct answer: (D)
Coercive power
136. A manager is valued by her colleagues for her ability to perform effective break-even
analysis on upcoming ventures. In this case, her colleagues value her for competencies that
fall within which of Katz's essential management skills categories?
Technical
Communication
Human
conceptual
View answer
Correct answer: (A)
Technical
137. Mr.Balu is late for work each day by about ten minutes. How would attribution theory
describe this behaviour?
It shows consensus.
It shows similarity.
It shows reliability.
It shows consistency
View answer
Correct answer: (D)
It shows consistency
138. Most valuable asset in an organization is
Land and building

Cash and bank balances
Human being
technology
View answer
Correct answer: (C)
Human being
139. Operant conditioning argues that.
behavior is reflexive
behavior is unlearned
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behavior is a function of its consequences

the tendency to repeat a behavior is very strong
View answer
Correct answer: (C)
behavior is a function of its consequences
140. Two people see the same thing at the same time yet interpret it differently. Where do the
factors that operate to shape their dissimilar perceptions reside?
the perceivers
the target
the timing
the context
View answer
Correct answer: (D)
the context
Previous
141. A learned pre-disposition to respond in a consistently favourable or unfavourable

manner with respect to a given object
A. Perception
B. Attitude
C. Behavior
D. personality
View answer
Correct answer: (B)
Attitude
142. Basis of "Autocratic Model of OB is
A. Economic resources
B. Power
C. Leadership
D. Partnership
View answer
Correct answer: (B)
Power
143. Which of the following is not an attribute of psychological individual
difference? A. Motivation
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B. Learning
C. Personality
D. Complexion
View answer
Correct answer: (D)
Complexion
144. Sociable, talkative, assertive etc. are features of
A. introversion
B. agreeableness
C. extroversion
D. conscientiousness
View answer
Correct answer: (C)
extroversion
145. ______________ is the extent of rigidity of a person's belief
A. Authoritarianism
B. Dogmatism
C. Risk propensity
D. Tolerance for ambiguity
View answer
Correct answer: (B)
Dogmatism
146. ERG theory of motivation was proposed by
A. Maslow
B. F. Herzberg
C. Alderfer
D. Mc Gregor
View answer
Correct answer: (C)
Alderfer
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147. Which one of the following need is not coming under Mc Clelland theory of
motivation?
A. Need for power

B. Need for achievement
C. Need for affiliation
D. Need for actualization
View answer
Correct answer: (D)
Need for actualization
148. In ______________ in fact "No leadership at all"
A. Democratic
B. Autocratic
C. Free rein
D. Bureaucratic
View answer
Correct answer: (C)
Free rein
149. ______________ is an attempt through a formal program to integrate employees'

needs and wellbeing with the intention of improved productivity, better involvement
and satisfaction
A. Quality of Work life

B. Quality Circle
C. Alternative Work schedule
D. Job Redesign
View answer
Correct answer: (A)
150. A technique to bring changes in the entire organization, rather man focusing
attention on individuals to bring changes easily.
A. Organizational development
B. Organizational change
C. Organizational culture
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D. Organizational conflicts
View answer
Correct answer: (A)
Organizational development
151. What do we call it when we judge someone on the basis of our perception?
Stereotyping
Categorizing
Halo effect
Prototyping
View answer
Correct answer: (A)
Stereotyping
152. Today's managers understand that the success of any effort at improving quality
and productivity must include –––––.
Quality management programs

Customer service improvements
Employee's participation
Manufacturing simplification
View answer
Correct answer: (C)
Employee's participation
153. Praveen is dissatisfied with his job but believes that his supervisor is a good man who
will do the right thing. Praveen has decided that if he just waits, conditions will improve.
Praveen's approach to this problem is termed as:
Exit
Voice
Loyalty
Neglect
View answer
Correct answer: (C)
Loyalty
154. Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area
and graduated from the same University. It is an example of:
Central Tendency
Halo effect
Similar-to-me effect
Misperception
View answer
Correct answer: (C)
lOMoARcPSD|14762142
Similar-to-me effect
155. If everyone who is faced with a similar situation responds in the same way,
attribution theory states that the behaviour shows.
consensus
similarity
reliability
consistency
View answer
Correct answer: (A)
consensus
156. blends concepts from psychology and sociology.
Corporate strategy
Anthropology
Political science.
Social psychology
View answer
Correct answer: (D)
Social psychology
157. ______________ is discretionary behaviour that is not part of an employee's formal
job requirement, but that promotes the effective functioning of the organization.
Productivity
Motivation
Organizational citizenship
View answer
Correct answer: (C)
158. Which of the following processes deals with how well an individual remembers a
model's action after it is no longer readily available?
Attitudinal
Retention
motor reproduction
reinforcement
View answer
Correct answer: (B)
Retention
159. Which is also known as a non- reinforcement
Punishment
Negative reinforcement
Extinction
all the above
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View answer
Correct answer: (C)
Extinction
160. "They are the worst firm I have ever dealt with" is ………components of attitude.
Affective component
Cognitive component
Intentional component
None of these
View answer
Correct answer: (B)
Cognitive component
161. Which of the following is not an attribute of physiological individual

difference? Appearance
Complexion
Attitude Body
shape View answer
Correct answer:
(C) Attitude
162. Responsible, dependable, persistent and achievement oriented are features

of introversion
agreeableness
extroversion
conscientiousness
View answer
Correct answer: (D)
conscientiousness
163. ______________ is the degree to which an individual is willing to take chances and risky
decisions
Authoritarianism
Dogmatism Risk
propensity Tolerance
for ambiguity View
answer
Correct answer:
(C) Risk propensity
164. Z theory is a Japanese approach of motivation developed by
Mc Clelland
William Ouchi
Alderfer
Mc Gregor
View answer
Correct answer: (B)
William Ouchi
lOMoARcPSD|14762142
165. The group formed by an organization to accomplish narrow range of purposes within a
specified time
Formal Group Task
Group Interest
Group Functional
Group View
answer Correct
answer: (B) Task
Group
166. Grid Organisation Development was developed by
Blake and Mounton
Elton Mayo
F W Taylor
Max weber
View answer
Correct answer: (A)
Blake and Mounton
167. ______________ is small groups of workers who meet regularly with their supervisor
to solve work related problem
Quality Circle Alternative
Work schedule Job
Redesign
View answer
Correct answer:
(B) Quality Circle
168. ______________ represent noblest thoughts, ideals etc.
Ego
Super ego
Negative ego
Id
View answer
Correct answer: (B)
Super ego
169. Whose concept states that interpersonal and human relations may lead to
productivity Elton Mayo
Henry Fayol F.W.
Taylor Max Weber
View answer
Correct answer: (A)
Elton Mayo
170. ______________ is reality and practical oriented part of thinking

Ego
Super ego
Negative ego
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Id
View answer
Correct answer: (A)
Ego
171. Today's organization are
Open system
Closed system
Open as well as closed
None of these
View answer
Correct answer: (A)
Open system
172. ______________ is largely childish, irrational, never satisfied, demanding and
destructive of others
Ego
Super ego
Negative ego
Id
View answer
Correct answer: (D)
Id
173. Which of the following is/are OD intervention techniques
Sensitivity training
MBO
Quality of work life
All the above
View answer
Correct answer: (D)
All the above
174. What sort of goals does Management By Objectives (MBO) emphasize?
Tangible, verifiable and measurable

Achievable, controllable and profitable
Challenging, emotional and constructive
Hierarchical, attainable and effective
View answer
Correct answer: (A)
Tangible, verifiable and measurable
175. Which of the following leadership behaviours are identified by the path-goal theory?
Supportive, employee-oriented, laissez-faire and participative

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Achievement-oriented, supportive, humanistic, and directive

Participative, achievement-oriented, directive, and supportive
Directive, participative, supportive, and laissez-faire
View answer
Correct answer: (C)
Participative, achievement-oriented, directive, and supportive
176. In Maslow's hierarchy needs which of the following pair of needs is ranked as" lower order
needs"?
Physiological and safety needs

Physiological and social need
Self actualization and safety needs
Social and esteem needs
View answer
Correct answer: (B)
Physiological and social need
177. Over the past two decades, business schools have added required courses on people skills
to many of their curricula. Why have they done this?
Managers no longer need technical skills in subjects such as economics and accounting
to succeed.
There is an increased emphasis in controlling employee behavior in the workplace.
Managers need to understand human behavior if they are to be effective.
These skills enable managers to effectively lead human resources departments.
View answer
Correct answer: (C)
Managers need to understand human behavior if they are to be effective.
178. Which one of the following would not be considered a human skill in Katz's structure?
Decision making.
Communicating
resolving conflicts
working as part of a team
View answer
Correct answer: (A)
Decision making.
179. The science that seeks to measure, explain, and sometimes change the behaviour of
humans and other animals is known as.
Psychiatry
Psychology
Sociology
organizational behavior
View answer
Correct answer: (B)
Psychology
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180. Individual-level independent variables include all of the following except.
Leadership
Learning
Perception
motivation
View answer
Correct answer: (A)
Leadership
Previous
181. Which of the following researchers thought that reinforcement was the central
factor involved in behavioural change?
Pavlov
Fayol
Skinner
Deming
View answer
Correct answer: (C)
Skinner
182. What is the most relevant application of perception concepts to OB?
the perceptions people form about each other

the perceptions people form about their employer
the perceptions people form about their culture
the perceptions people form about society
View answer
Correct answer: (A)
the perceptions people form about each other
183. "I will never do business with them again" is ______________ components of attitude.
Affective component
Cognitive component
None of these
View answer
Correct answer: (C)
184. Employees needs met by Autocratic Model is
Subsistence
Security
Self-actualization
View answer
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Correct answer: (A)

Subsistence
185. Good natured, cooperative and trusting are the features of
introversion
agreeableness
extroversion
conscientiousness
View answer
Correct answer: (B)
agreeableness
186. ______________ is manipulating and influencing others as a primary way of
achieving one's goal
Authoritarianism
Dogmatism
Risk propensity
Machiavellianism
View answer
Correct answer: (D)
Machiavellianism
187. Under ERG theory, "R" stands for ______________
Rationality
Responsibility
Remuneration
Relatedness
View answer
Correct answer: (D)
Relatedness
188. ______________ theory believes that employees dislike work
X theory
Y theory
Z theory None of
these View answer
Correct answer: (A)
X theory
189. ______________ is the attractiveness of the members towards the group or resistance
to leave it
Group norms
Group behavior
Group cohesiveness
Group structure
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View answer
Correct answer: (C)
Group cohesiveness
190. under sensitivity training, the preferable T- group members is
25 to 50
10 to 20
50 to 100
5 to 10
View answer
Correct answer: (B)
10 to 20
191. Which one of the following is/are leadership theories?
Trait theory
Behavior theory
Contingency theory
All of these
View answer
Correct answer: (D)
All of these
192. Which of the following is / are not direct method to solve intergroup conflicts
Problem solving
Domination by the management
Removing key figures in conflict
Persuasion
View answer
Correct answer: (D)
Persuasion
193. Which of the following would be least likely to pose a barrier to cross-
cultural communications?
Tone difference
Word connotations
Political correctness
Differences among perceptions
View answer
Correct answer: (C)
Political correctness
194. Maslow grouped the five needs into two categories
Higher-order needs and Lower-order needs.

Supreme needs and local needs
Self needs and others needs
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Luxurious needs and comfort needs

View answer
Correct answer: (A)
Higher-order needs and Lower-order needs.
195. What does consensus refer to in attribution theory?
There is general agreement about a perception.

Different people respond the same way in the same situation.
There is general agreement about how people desire to respond to the same situation.
Different people perceive a situation similarly.
View answer
Correct answer: (B)
Different people respond the same way in the same situation.
196. According to Katz, technical skills encompass the ability to.
analyze and diagnose complex situations

exchange information and control complex
situations apply specialized knowledge or expertise
initiate and oversee complex projects
View answer
Correct answer: (C)
apply specialized knowledge or expertise
197. Which of the following is a reason that the study of organizational behaviour is useful?
Human behavior does not vary a great deal between individuals and situations.
Human behavior is not random.
Human behavior is not consistent.
Human behavior is rarely predictable.
View answer
Correct answer: (B)
Human behavior is not random.
198. What term is used to describe voluntary and involuntary permanent withdrawal from
an organization?
Absenteeism
Turnover
Downsizing
truancy
View answer
Correct answer: (B)
Turnover
199. Four processes have been found to determine the influence that a model will have on
an individual. Which of the following is not one of those processes?
attention processes
retention processes
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motor reproduction processes

consequential processes
View answer
Correct answer: (D)
Foconsequential processesur
200. What is the name of the theory that deals with how we explain behaviour
differently depending on the meaning we assign to the actor?
behavioral theory
judgment theory
selective perception theory
attribution theory
View answer
Correct answer: (D)
attribution theory
201. "I don't like that company"- is ______________ components of attitude.
Affective component
Cognitive component
None of these
View answer
Correct answer: (A)
Affective component
202. Employees needs met by Custodial Model is
Subsistence
Security
Self-actualization
View answer
Correct answer: (B)
Security
203. Imaginative, artistically sensitive etc. are features of
Openness
agreeableness
extroversion
conscientiousness
View answer
Correct answer: (A)
Openness
204. In Maslow's Need hierarchy which needs are shown between Esteem needs and
Safety needs
lOMoARcPSD|14762142
Social needs
Esteem needs
Security needs
Basic need
View answer
Correct answer: (A)
Social needs
205. According to ______________ the managers and workers should work together as
partners and of equal'importance for the organizations success
X theory
Y theory
Z theory
2 Factor theory
View answer
Correct answer: (C)
Z theory
206. Free rein leadership is also known as
Democratic
Autocratic
Laissez-faire
Bureaucratic
View answer
Correct answer: (C)
Laissez-faire
207. Sobha is an honest and straightforward person. She believes her employees are all
similarly honest and straightforward, ignoring signs that they may be manipulating her. What
perceptual shortcut is Sobha most likely using?
Contrast effect
Halo effect
Stereotyping
Projection
View answer
Correct answer: (D)
Projection
208. Factors other than satisfaction that impact one's decision to leave a current job include all
of the following EXCEPT:
Labour market conditions

Length of tenure with the organization
Organizational citizenship behavior
Expectations about alternative job opportunities
View answer
Correct answer: (D)
lOMoARcPSD|14762142
Expectations about alternative job opportunities

209. All the following are dimensions of Intellectual ability EXCEPT:
Inductive reasoning
Dynamic strength
Deductive reasoning
Number aptitude
View answer
Correct answer: (A)
Inductive reasoning
210. Which of the following is not one of the four primary management functions?
Controlling
Planning
Staffing
organizing
View answer
Correct answer: (C)
Staffing
211. Which of Luthans' managerial activities involves socializing, politicking, and interacting
with outsiders?
traditional management
communicating
human resource management
networking
View answer
Correct answer: (D)
networking
212. The science that focuses on the influence people have on one another is.
Psychology
Anthropology
political science
social psychology
View answer
Correct answer: (B)
Anthropology
213. Which of the following statements is true about the term "ability", as it is used in the
field of organizational behaviour?
It refers to an individual's willingness to perform various tasks.

It is a current assessment of what an individual can do.
It refers exclusively to intellectual skills.
It refers exclusively to physical skills
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View answer
Correct answer: (B)
It is a current assessment of what an individual can do.
214. What do we call the practice of reinforcing closer and closer approximations of a
desired behaviour?
Modeling
Shaping
social learning
View answer
Correct answer: (B)
Shaping
215. ______________ is the dynamic organization within the individual that determine his
unique adjustment to the environment
Perception
Attitude
Behavior
personality
View answer
Correct answer: (D)
personality
216. Which of the following is a method of measuring attitude?
Opinion survey
Interview
Scaling techniques
All the above
View answer
Correct answer: (D)
All the above
217. "Person-Job fit" means
Persons physical fitness match with the job

Persons skills match with the job
Persons contributions match with the incentives offered by the organization
Persons education match with the job
View answer
Correct answer: (C)
Persons contributions match with the incentives offered by the organization
218. ______________ persons are likely to be most successful in the field of research and work
based on abstract idea.
extroversion
introversion
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View answer
Correct answer: (B)
introversion
219. Which one is not a Need Based Theory of motivation?
Maslow's Theory
F. Herzberg's theory
Alderfer's theory
Vroom's theory
View answer
Correct answer: (D)
Vroom's theory
220. Basis of "Custodial Model of OB is
Economic resources
Power
Leadership
Partnership
View answer
Correct answer: (A)
Economic resources
Previous
are individuals who get things done

through other people.
Your Answer: Psychologists

Correct Answer: Managers
Managers get things done through

other people. They make
decisions, allocate resources, and
direct the activities of others to
attain goals.
2. Which French industrialist said

that a manager's functions consist
of planning, organizing,
lOMoARcPSD|14762142
commanding, coordinating, and

controlling?
Your Answer: Henry

Mintzberg
Correct Answer: Henri Fayol
In the early part of the

th
20 century, Henri Fayol wrote
that all managers perform five
management functions. These five
management functions are the
basis of the modern concept of
four management functions of
planning, organizing, leading, and
controlling.
3. Through the _____ function,

managers monitor the
performance of the organization
and significant deviations.
Your Answer: planning

Correct Answer: controlling
Controlling is the management

function that involves monitoring
activities to ensure that they are
being accomplished as planned
and correcting any significant
deviations.
4. _____ is a field of study that

investigates the impact that
individuals, groups, and
structure have on behaviour
within organizations.
Your Answer: Sociology

Correct Answer: Organizational
behaviour
Organizational behaviour is a field

of study that investigates the
lOMoARcPSD|14762142
impact that individuals, groups,

and structure have on behaviour
within organizations. The purpose
of OB is to apply such knowledge
toward improving organizational
effectiveness.
5. _____ involves looking at

relationships, attempting to
attribute cause and effects,
and drawing conclusions based
on systematic evidence.
Your Answer: Workforce

diversity
Correct Answer: Systematic
study
Systematic study involves looking

at relationships, attempting to
attribute cause and effects, and
drawing conclusions based on
systematic evidence.
6. Burger King is owned by a firm

located in _____.
Your Answer: United States

Correct Answer: Great Britain
Burger King is owned by

a British company, just one
example of increased
globalization.
7. In advanced nations, minimum

wages are typically €7 or more per
hour. Workers in China and other
developing nations often work for
_____ per hour.
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Your Answer: €0.40
8. _____ means that organizations

are becoming a more
heterogeneous mix of people in
terms of gender, age, race,
ethnicity, and sexual orientation.
Your Answer: Workforce

diversity
9. Which of the following is NOT one

of the major workforce diversity
categories identified in the text?
Your Answer: Gender

Correct Answer: Lifestyle
Five major areas of workforce

diversity are listed in the text:
gender, age, race, ethnicity and
sexual orientation.
10. Which of the following best reflects

the "melting pot" assumption?
Your Answer: People should

adopt the
majority
culture.
Correct Answer: Diversity will
contribute
positively to
organizational
decision
making.
In the past, organizations have

adopted the "melting pot"
assumption, believing that people
who were different would want to
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assimilate. However, we now

recognize that organizations
should accommodate diverse
groups of people by addressing
their different lifestyles, needs,
and work-styles.
11. The accounting equation, Assets

= Liabilities + Owner's Equity, is
an example of a(n) _____.
Your Answer: factor

Correct Answer: model
A model is an abstraction of
reality, a simplified representation
of some real-world phenomenon.
12. The primary dependent variables

in organizational behaviour have
been productivity, absenteeism,
turnover, and job satisfaction.
More recently, _____ and _____
have been added to the list.
Your Answer: ability, values

Correct Answer: deviant
workplace
behaviour ,
organizational
citizenship
Deviant workplace
behaviour and organizational
citizenshipare among the primary
dependent variables in
organizational behaviour. (A
dependent variable is a factor that
can be explained or predicted by
some other factor.)
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13. A failure to report to work

is termed _____.
Your Answer: turnover

Correct Answer: absenteeism
Absenteeism is defined as the

failure to report to work. A recent
survey found that the average
direct cost to U.S. employers from
unscheduled absences is $789 per
year per employee.
14. A(n) _____ is the presumed cause

of change in an outcome.
Your Answer: change agent

Correct Answer: independent
variable
An independent variable is the

presumed cause of a change in an
outcome. Independent variables
include individual level, group
level, and organization systems
level variables.
15. Which of the following is NOT an

individual level independent
variable?
Your Answer: gender

Correct Answer: productivity
1. OB is the study of _____________ in the

organisation A. Human
B. Human Behaviour
C. Employer
D. Employees
ANSWER: B. Human Behaviour
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2. Now a days a lot of stress is being put on the __________ of the employee in the
organisation A. Character
B. improvement C.
Behaviour D. Rewards
ANSWER: C Behaviour
3. OB focuses at 3 Levels-
A. Individuals, Organisation, Society
B. Society, Organisation, Nation
C. Employee, Employer, Management
D. Individual, Groups, Organisation.
ANSWER: D. Individual, Groups, Organisation.
4. Scope of OB does not include

A. Leadership
B. Perception C. Job
Design D. Technology
ANSWER: D. Technology
5. High rate of ______________ increase cost and tend to place less experienced employee
in job
A. Training
B. Absenteeism
C. Employee
Turnover D. Strikes
ANSWER: C. Employee Turnover
6. Job Satisfaction have ________________ related to Absenteeism and Turnover

A. Positively
B. Negatively
C. directly
D. Elastically ANSWER:
B. Negatively
7. ________________________ advocated that humans are essentially motivated by levels

of needs
A. Maslow
B. Follet
C. Elton mayo D. Ivon
Pavlov ANSWER : A.
Maslow

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8. Scientist of OB recognize that organisations are not static but dynamic and
_________________
A. Processing B.
systematic C.
ever changing
D. researching
ANSWER: C. ever changing
9. _______________ and fringe benefits are no longer employees first priority

A. Wages
B. bonus C. rewards
D. promotions
ANSWER: A
Wages
10. A manager with good ________________________ can make the work place more
pleasant A. Communication
B. knowledge
C. experience
D. Interpersonal Skills ANSWER:
D. Interpersonal Skills
11. ______________________ is called as father of scientific management

A. Elton Mayo
B. Hendry Fayol
C. F.W.Taylor
D. Robert Owen
ANSWER: C. F.W.Taylor
12. The book “The Psychology of management” was published by

A. William Gilbreth
B. Hendry Fayol C.
F.W.Taylor
D. Robert Owen
ANSWER: A. William Gilbreth
13. ___________________ is recognized as father of “Human relations”

A. William Gilbreth
B. Hendry Fayol C.
F.W.Taylor
D. Elton Mayo ANSWER:
D. Elton Mayo
14. The Hawthome experiment was conducted by

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A. William Gilbreth
B. Hendry Fayol
C. F.W.Taylor
D. Elton Mayo ANSWER:
D. Elton Mayo
15. The most significant management skills are

A. Technical, Human and Conceptual
B. Technical, behavioral and Conceptual C.
Systematic, Human and Conceptual D.
Technical, Human and cognitive ANSWER: A.
Technical, Human and Conceptual
16. Edward Tolman is related to
a) Behaviourist Framework
b) Cognitive approach
c) Social Cognitive Framework
d) None of these
Answer:b
17. Forces affecting organisational behaviour
are a) People
b) Environment
c) Technology
d) All of the above
Answer:d
18. Hawthorne Studies is related to which stage of the organisational behaviour evolution
a) Industrial revolution
b) Scientific management
Answer:d
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19. In present context, challenges for OB are
a) Employee expectation
b) Workforce diversity
c) Globalization
d) All of the above
Answer:d
20. Meso organisation behaviour is related with
a) Individual behaviour
b) Group behaviour
d) None of these
Answer: b
21. “Leadership motivates the people to work and not the power of money”, this
concept is related to
a) Autocratic model
b) Custodial model
c) Supportive Model
d) Collegial Model
Answer: b
22. Organisational behaviour is a field of study backed by a body of associated with

growing concern for people at workplace
a) Theory
b) Research
c) Application
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d) All of the above
Answer:d
23. Organisational behaviour

is a) A science
b) An art
d) None of the above
Answer: c
24. The field of organisational behaviour examines such questions as the nature of
leadership, effective team development, and
b) Organisational control; conflict management
c) Motivation of individuals;
planning d) Planning; development
Answer: a
25. The term ‘psychology’ is derived from the word ‘psyche’, which means ‘soul’ or
‘spirit’ a) Latin
b) French
c) Greek
d) None of these
Answer: c
26. The field of organisational behaviour is primarily concerned with

a) The behaviour of individual and groups.
b) How resources are effectively managed.
c) Control processes and interactions between organisations, external context.
d) Both a and c.
Answer:d
27. The study of organisation behaviour has certain basic assumptions. They
are a) An industrial enterprise is an organisation of people.
b) These people must be motivated to work effectively.
c) The goals of the employee and the employer may not necessarily
coincide. d) All of the above.
Answer:d
28. Which of the following represents correct sequencing of historical developments

of Organisational Behaviour?
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b) Industrial revolution —> Human relations movement —> Scientific management –> OB
c) Scientific management —> Human relations movement –> Industrial revolution –> OB
d) None of these.
Answer:a
29. Which of the following frameworks is used in the development of the overall model of
OB? a) The cognitive framework
b) The behaviouristic framework
c) The social learning framework
d) All of the above
Answer:d
30. Which of the following frameworks is based on the expectancy, demand and
incentive concepts
a) The cognitive framework
b) The behaviouristic framework
c) The social learning framework
d) The supportive framework
Answer:a
31. Which of the following forms the basis for the autocratic model of OB
a) Obedience
b) Authority
c) Power
d) Dependence on
boss Answer: c
32. “Might is right” is the motto

of a) Autocratic Model
b) Custodial Model
c) Supportive Mode
d) Collegial Model
Answer:a
33. Which one of the following is the definition given by Fred Luthans
a) “Organisational behaviour is to understand, predicting and controlling human
behaviour at work”
b) “Organisational behaviour is subset of management activities concerned to human behaviour”
c) “Organisational behaviour is a branch of social sciences that seeks to build theories”
d) “Organisational behaviour is a field of study that investigates the impact on behaviour”
Answer: a
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34. Which of the following is not correct for the organisational behaviour?
a) Organisational behaviour is an integral part of management
c) Organisational behaviour helps in analysis of behaviour
d) “Organisational behaviour is goal-oriented
Answer:b
35. The____________ is based on the environment. Though____________ like thinking,

expectations and perception do exist, and they are not needed to manage or predict
behaviour. a) Behaviouristic approach, Cognitive processes,
b) cognitive processes, behaviouristic
approach c) Social cognitive, behaviouristic
approach d) Cognitive processes, social
cognitive Answer: a
1-The Hawthorne studies are of utmost significance as they form an honest and
concerted attempt to understand:
(A) The human factor
(B) Employee attitudes
(C)The workers social situations
(D)All of the above
2-The ________ leadership style is an expression of the leader’s trust in the abilities of
his subordinates.
(A) Participative
(B) Delegative
(C) Authoritarian
(D) All of the above
3-Work attitudes can be reflected in an organization through

(A) Job satisfaction
(B) Organizational commitment

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(C)Both ‘A’ and ‘B’
(D) None of the above
4-The two dimensions of leadership which emerged from the Leader Behavior
Description Questionnaire were ‘consideration’ and ‘________’.
(A) Energizing
(B) Initiating structure
(C) Deliberate
(D) Commanding
5-The model(s) of Organizational Behaviour is (are):

(A) Autocratic
(B) Custodial
(C) Supportive
6-At the norming stage, the team is involved in defining ………

(A) Goals
(B) Roles
(C)Relations
7-Identify the steps involved in achieving improvement in communication within

the organization.
(A) Sending messages, Use of multiple channels, Promoting inter-group
communication
(B) Simple messages, Use of multiple channels, promoting inter-group interaction

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(C)Simple messages, Use of multiple channels, promoting inter-group

communication
(D) Simple messages, Use of multiple methods, promoting inter-group

communication
8-The philosophy that guides an organization’s policies towards its employees and
customers is an important part of
(A) Management strategy
(B) Organization behavior
(C) Organizational culture
(D) Organization development
9-Feature(s) of Maslow’s need hierarchy theory is (are):

(A) Theory of human motives
(B) Classifies basic human needs in a hierarchy
(C)Theory of human motivation
10-What is play to some people maybe to others.

(A) Responsibility
(B) Duty
(C)Work
(D) None of the above
ANSWERS:
1-(D). 2-(A), 3-(C), 4-(B), 5-(D), 6-(A), 7-(C), 8-(C), 9-(D), 10-(C)
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1. The belief that "discrimination is wrong" is a value statement.

Such an opinion is the _____ component of an attitude.
Your Answer: reactive

Correct Answer: cognitive
See "What Are the Main Components of Attitudes?" section
The belief that "discrimination is wrong" is an example of

the cognitive component of an attitude. The cognitive component
sets the stage for the more critical part of an attitude - its
affective component.
2. Leon Festinger would propose that the desire to reduce dissonance

would be determined by all of the following EXCEPT _____.
Your Answer: the rewards that may be involved in

dissonance.
Correct Answer: the extent to which attitudes are widely held
by society.
See "Does Behaviour Always Follow from Attitudes?" section
According to Leon Festinger's theory of cognitive dissonance, the

desire to reduce dissonance would be determined by the
importance of the elements creating the dissonance, the degree
of influence the individual believes he or she has over the
elements, and the rewards that may be involved in dissonance.
3. If attitudes and behaviour are inconsistent, individuals will

most likely _____.
Your Answer: change either their attitudes or behaviour
Correct!
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4. _____ describes a positive feeling about your job resulting from an

evaluation of its characteristics.
Your Answer: satisfaction
Correct!
5. Job _____ measures the degree to which a person identifies

psychologically with his or her job and considers his or
her perceived performance level important to self-worth.
Your Answer: commitment

Correct Answer: involvement
See "What Are the Major Job Attitudes?" section
Job involvement measures the degree to which a person

identifies psychologically with his or her job and considers his or
her perceived performance level important to self-worth.
Employees with a high level of job involvement strongly identify
with and really care about the kind of work that they do.
6. _____ commitment refers to an employee's obligation to remain

with an organization for moral or ethical reasons.
Your Answer: Continuance

Correct Answer: Normative
Normative commitment refers to an employee's obligation to

remain with an organization for moral or ethical reasons. For
example, an employee who is spearheading a new initiative
might remain with an employer because he feels it would
negatively impact his employer if he left.
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7. _____ refers to an individual's involvement with, satisfaction with,

and enthusiasm for the work she does.
Your Answer: Normative commitment

Correct Answer: Employee engagement
Employee engagement refers to an individual's involvement with,

satisfaction with, and enthusiasm for the work she does. A recent
study of nearly 8,000 business units in 36 companies found that
business units whose employees had high-average levels of
engagement had higher levels of customer satisfaction, were
more productive, had higher profits, and had lower levels of
turnover and accidents.
8. People with positive _____ believe in their inner worth and basic
competence.
Your Answer: Self-monitoring behaviour

Correct Answer: Core self-evaluations
See "How Satisfied Are People in Their Jobs?" section
People with positive core self-evaluations believe in their inner

worth and basic competence. They are more satisfied with
their jobs than those with negative core self-evaluations.
9. Quietly continuing to do your work, even though you're

dissatisfied, is an example of _____ response to dissatisfaction.
Your Answer: neglect

Correct Answer: loyalty
See "The Impact of Dissatisfied and Satisfied Workers on

the Workplace" section
Loyalty is passively but optimistically waiting for conditions to

improve, including speaking up for the organization in the face
of external criticism and trusting the organization and its
management to "do the right thing".
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10. Steve is unhappy with his job. He takes every possible holiday
and sick day and sometimes shows up for work late. He is
expressing his dissatisfaction with a _____ response.
Your Answer: loyalty

Correct Answer: neglect

Neglect is passively allowing conditions to worsen, including

chronic absenteeism or lateness, reduced effort, and
increased error rate.
11. Attitudes have three components: cognition, affect, and behaviour.
Your Answer: True
Correct!
12. Research has concluded that people seek consistency among

their attitudes and between their attitudes and behaviour.
Your Answer: True
Correct!
13. The theory of cognitive dissonance seeks to explain the

linkage between values and attitudes.
Your Answer: False
Correct!
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14. Job involvement refers to an individual's general attitude

toward his or her job.
Your Answer: True

Correct Answer: False
15. Normative commitment to the organization was higher among

Chinese employees than those in Canada and South Korea.
Your Answer: False

Correct Answer: True
See "Chinese Employees and Organizational Commitment" section
16. At the individual level, satisfaction generally leads to productivity.
Your Answer: False

See "Myth or Science: Happy Workers Are Productive Workers"

section
17. Satisfaction is positively related to turnover.
Your Answer: True


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18. Neglect is an active and destructive response to dissatisfaction

in which an employee waits for conditions to improve.
Your Answer: True

See "Job Satisfaction" section
19. Managers should place a greater emphasis in factors intrinsic

to the job, such as making the work challenging and
interesting, rather than focusing on salary increases to
increase job satisfaction.
Your Answer: False

See "Summary and Implications for Managers" section
are evaluative statements, either

favourable or unfavourable,
concerning objects, people, or
events.
Your Answer: Attitudes
2. The _____ component of an

attitude relates to opinions or
beliefs.
Your Answer: cognitive

lOMoARcPSD|14762142
3. The _____ component of an

attitude relates to emotions and
feelings.
Your Answer: behavioural

Correct Answer: affective
The affective component of an

attitude relates to emotions and
feelings.
4. _____ refers to any incompatibility

between two or more attitudes or
between behaviour and attitudes.
Your Answer: Job

satisfaction
Correct Answer: Cognitive
dissonance
Cognitive dissonance refers to any

incompatibility between two or
more attitudes or between
behaviour and attitudes.
5. Research into the relationship

between attitudes and behaviour
was conducted by _____.
Your Answer: Maslow

Correct Answer: Festinger
Leon Festinger argued that

attitudes follow behaviour.
Festinger argued that any form of
inconsistency between attitudes
and behaviour is uncomfortable
and that individuals will attempt to
reduce the dissonance and the
discomfort.
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6. _____ is a positive feeling about

one's job resulting from an
Your Answer: Job

involvement
Correct Answer: Job
satisfaction
Job satisfaction is a positive

feeling about one's job resulting
from an evaluation of its
characteristics. A person with a
high level of job satisfaction holds
positive feelings about the job,
while a person who is dissatisfied
with his or her job holds negative
feelings about the job.
7. _____ is the degree to which a

person psychologically
identifies with his or her job.
Your Answer: Organizational

citizenship
Correct Answer: Job
involvement
Job involvement is the degree to

which a person psychologically
identifies with his or her job. Job
involvement measures the degree
to which a person identifies
psychologically with his or her job
and considers his or her perceived
performance level important to
self-worth.
8. _____ is an employee's belief that

he significantly affects his work
environment, his competence, the
meaningfulness of his job, and the
perceived autonomy in his work.
lOMoARcPSD|14762142
Your Answer: Organizational

commitment
Correct Answer: Psychological
empowerment
Psychological empowerment is an
employee's belief that he
significantly affects his work
environment, his competence, the
meaningfulness of his job, and the
perceived autonomy in his work.
Psychological empowerment is
positively related to organizational
citizenship and job performance.
9. _____ is the degree to which an

employee identifies with a
particular organization and its
goals and wishes to maintain
membership in the organization.
Your Answer: Job

involvement
Correct Answer: Organizational
commitment
Organizational commitment is the

degree to which an employee
identifies with a particular
organization and its goals and
wishes to maintain membership in
the organization. There are three
separate dimensions to
organizational commitment:
affective commitment,
continuance commitment, and
normative commitment.
10. _____ is an individual's

involvement with, satisfaction
with, and enthusiasm for the work
he or she does.
Your Answer: Normative

commitment
lOMoARcPSD|14762142
Correct Answer: Employee

engagement
Employee engagement is an
individual's involvement with,
satisfaction with, and enthusiasm
for the work he or she does. A
recent study found that business
units with high average levels of
employee engagement had higher
levels of customer satisfaction,
were more productive, had higher
profits, and had lower levels of
turnover and accidents.
11. _____ is a positive feeling about

the job resulting from an
Your Answer: Job

enlargement
Correct Answer: Job
satisfaction
Job satisfaction is a positive

feeling about the job resulting
from an evaluation of its
characteristics.
12. When a survey asks, "All things

considered, how satisfied are you
with your job?" it is employing a
_____.
Your Answer: Single rating

system
13. Which of the following

statements is most TRUE?
lOMoARcPSD|14762142
Your Answer: Productivity

cannot cause
satisfaction.
Correct Answer: Productive
workers tend
to be satisfied
workers
Productive workers tend to be

satisfied workers. While it's not
clear if productivity leads to
satisfaction, or if satisfaction leads
to productivity, we know that
these two factors are positively
linked.
14. When employees are dissatisfied,

they may respond with _____,
actively and constructively
attempting to improve conditions.
Your Answer: neglect

Correct Answer: voice
Faced with dissatisfaction,

employees may respond
constructively or destructively and
in active or passive
modes. Voice is a constructive,
active response to dissatisfaction.
It may include suggesting
improvements, discussing
problems with superiors, and
some forms of union activity.
15. High job satisfaction is

associated with _____.
Your Answer: high rates of

absenteeism
Correct Answer: a high level of
organizational
citizenship
behaviour
lOMoARcPSD|14762142
High job satisfaction is associated

with a high level of organizational
citizenship behaviour.
behaviour is discretionary
behaviour that is not part of an
employee's formal job
requirements, but that promotes
the effective functioning of the
organization.
21. The E.M. Foster quote, "How can I know what I think 'til I see what I
say?" reflects the notions captured by _____ theory.
a. cognitive dissonance
b. escalation of commitment
c. self perception
d. uncertainty avoidance
e. social affirmation
(c; Moderate; p. 78)
22. The degree to which a person identifies with his or her job, actively
participates in it, and considers his or her performance as being important to
self-worth is _____.
a. job satisfaction
b. job involvement
c. job stability
d. organizational commitment
e. social embeddedness
(b; Moderate; p. 79)
23. _____ refers to an

individual's general attitude http://groups.google.com/group/vuZs
toward his or her job.
a. Job satisfaction Visit this group
b. Job involvement
c. Job stability
d. Organizational commitment
e. Social investment
(a; Moderate; p. 79)
24. Which of the following statements would have been most likely made by an
employee with a high degree of job involvement?
lOMoARcPSD|14762142
a. "My skills make me exceptionally valuable to the company."
b. "I'm a harder worker than most of my colleagues, even to the degree I am

carrying some of the lazier ones."
c. "It felt great to get promoted; I guess the guys upstairs really did appreciate
the way I had been running things."
d. "I love my job, it is engaging, well-paid, and low pressure enough that I don't
have to be always worrying about it in my time off."
e. "I enjoy working with my hands, so much so that on the days when my job
requires me to actually physically build something time flies by without me even
noticing it."
(c; Hard; p. 79-80)
25. In her work in the publishing industry, Vera seeks out new authors who she
considers promising. In the past two years she has found a number of new
writers whose work she thought was exceptional, and immersed herself in the
task of helping them shape their manuscripts for submission to her managers for
publishing. Although she was extremely proud of the results, none of the authors
she worked with were chosen for publication. Vera believes that the decision not
to publish these authors was based on personal rivalries within management,
rather than the quality of her writers' work. She is extremely frustrated, dreads
coming into work each morning and is seriously thinking of resigning.
How can Vera's job attitudes best be
described? a. low job satisfaction and low job
involvement b. low job satisfaction and high job
involvement c. high job satisfaction and low job
involvement d. high job satisfaction and high job
involvement e. low organizational commitment
(b; Hard; p. 79-80)
26. The following answer choices are quotes from employees about their job at
Healthy Eating, a chain of health food stores. Which quote most probably
comes from an employee who has a great deal of organizational commitment?
a. "I am a great believer in the importance of a healthy diet, so I'm glad I am
working for a company that is trying to make simple, healthy food available to all."
b. "I like the fact that in my role as a buyer for Healthy Eating I get to make
choices about which food is good enough for us to sell."
c. "Even though I only work in the produce department for now, it's good to know
that the suggestions I make about how the store could be improved are heard
and considered by my managers."
d. "The challenging nature of the work and the thoughtful and generous way they
treat their staff has made Healthy Eating the best place I have ever worked."
e. "With the benefits it provides, it is vital for me to keep my job. In fact, I will stay
with Healthy Eating for as long as I possibly can."
(a; Hard; p. 80)
27. Organizational commitment is defined as _____.

lOMoARcPSD|14762142
a. the degree to which an employee identifies with the organization they

work for and its goals
b. an employee's belief that the organization they work for will go to
considerable lengths to ensure that its employees are treated fairly
c. the degree to which an employee's sense of fulfillment and self worth
is related to their job
d. the amount of effort an employee will make in order to keep or advance their
position in an organization
e. the degree to which an employee believes their work impacts their
organization
28. Of the following, the best predictor of turnover is _____.

a. job satisfaction
b. job involvement
c. organizational commitment
d. cognitive dissonance
e. affective dissonance
(c; Challenging; p. 79)
29. "It is suggested that with a weakening of the loyalty of employers to

employees (and vice-versa) in today's workplace, organizational commitment
may be replaced with _____ commitment."
a. family
b. occupational
c. hierarchical
d. department
e. socially stratified
30. Job satisfaction is best described as _____.

a. a result
b. a value
c. an attitude
d. causing high performance
e. a valued discipline
31. The following are methods of measuring employee attitudes:

I. a one-question global rating
II. a summation score made up of a number of job
facets III. a 360º battery
Which of these methods are the best to use in order to measure job satisfaction?
a. I only
b. II only
c. III only
d I and II are equally as good
lOMoARcPSD|14762142
e. II or III are equally as good

(d; Challenging; p. 85)
32. Which of the following statements is not a finding from independent studies
conducted among workers in the U.S.and other developed countries over the
past 30 years?
a. most workers are satisfied with their jobs overall
b. U.S. trends are generally applicable to other developed countries
c. employees tend to be most satisfied by the work itself
d. rate of pay is strongly correlated with job satisfaction for almost all workers
e. employees tend to be least satisfied with pay and promotion opportunities
33. Which of the following is not generally true?

a. Satisfied workers are productive workers. b.
Productive workers are satisfied workers.
c. Satisfaction is the major determinant of a worker's OCB.
d. Satisfaction comes down to fairness of outcomes, treatments or procedures.
e. Enterprises with a greater percentage of satisfied workers are more effective
than those with a smaller percentage of satisfied workers.
34. Which of the following is true regarding the relationship between satisfaction
and absenteeism?
a. There is a consistent positive relationship between the two.
b. There is a consistent negative relationship between the two.
c. There is a curvilinear relationship between the two.
d. When fairness is controlled for, there is a direct relationship between the
two. e. No relationship can be established between the two.
35. Factors other than satisfaction that impact one's decision to leave a current
job include all of the following except _____.
a. labor market conditions
b. length of tenure with the organization
c. expectations about alternative job opportunities
d. organizational citizenship behavior
e. unionization
36. The following statements are about the relationship between job satisfaction
and customer satisfaction for frontline employees who have regular customer
contact:
I. employee satisfaction is positively correlated to customer satisfaction
II. employee satisfaction has no correlation to customer satisfaction
III. satisfied customers tend to raise employee satisfaction
Which of these statements are true?
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a. I only
b. II only
c. III only
d. I and III
e. II and III
(d; Easy; p. 91)
37. There has been a marked decline in job satisfaction in the United States in
recent years. Which of the following statements about this decline is correct?.
a. The decline is greatest in the high income brackets
b. The decline is greatest in the middle income brackets
c. The decline is greatest in the lower income brackets
d. The decline is confined to middle and lower incomes workers
e. The decline is confined to middle and higher income earners
(a; Easy; p. 86)
38. Which of the following statements is not true about attitudes in the
workplace?
a. Changing employee attitudes is necessary if you are to manage
dissonance.
b. High pay alone is not likely to create a satisfying workplace.
c. Generating positive job attitudes helps lower absenteeism and turnover.
d. Attitudes help determine how well employees perform on the job
e. Attitudes give warnings of potential problems
39. An important moderator of the satisfaction-turnover relationship is the _____.

a. employee's level of performance
b. organization's culture
c. management's style
d. employee's values and attitudes
e. employee's level of workplace deviance
(a; Challenging; p. 88)
40. Attending union meetings as a response to dissatisfaction would be

what type of response?
a. exit b.
voice c.
loyalty d.
neglect
e. reification
41. Quietly continuing to do your work when you know things won't improve, is what type of
response to dissatisfaction?
a. exit
b. voice
c. loyalty
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d. neglect
e. social voice
(d; Moderate; p. 89)
42. Maria is dissatisfied with the way that her manager treats her. She has quit her job and
found a new position with another firm. She has expressed her dissatisfaction through _____.
a. exit b.
voice c.
loyalty d.
neglect
e. social voice
(a; Easy; p. 89)
43. Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes
shows up for work late. He is expressing his dissatisfaction through _____.
a. exit b.
voice c.
loyalty
d. social voice
e. neglect
(d; Moderate; p. 89)
44. There is a high level of job dissatisfaction amongst the workers on a certain production line.
This is mainly due to the perception that the foreman always sides with the line boss when there
is a dispute, no matter what the other workers say. Which of the following statements would
most likely be made by an employee reacting both passively and destructively to this job
dissatisfaction?
a. "Take this job and shove it, I ain't workin' here no more!"
b. "Look, this situation is not acceptable—we need a formal grievance procedure so we can
appeal to management above the level of foreman when we can't agree."
c. "That line boss isn't going to be here forever, as long as I just do my job and wait it out,
things will get better."
d. "The line boss is a fool and the manager is a fool's dog. I just can't wait to see how they
are going to screw things up in the future."
e. "If the foreman and line boss won't listen, we've got to go around them. That's why we have a
union, I guess."
(d; Hard; p. 89)
45. Henry is dissatisfied with his job but believes that his supervisor is a good man who will do
the right thing. Henry has decided that if he just waits, conditions will improve. Henry's approach
to this problem is termed _____.
a. exit b.
voice c.
loyalty d.
neglect
e. reification
46. Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked
with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through
perceptions of _____.
a. fairness
b. consistency
c. productivity
d. leadership ability
e. out marketing
(a; Challenging; p. 88)
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47. Which of the following statements is not true?

a. Satisfied employees increase customer satisfaction and loyalty.
b. Dissatisfied customers can increase an employee's job dissatisfaction.
c. In service organizations, customer retention and defection are highly dependent on how
front-line employees deal with customers.
d. Satisfied employees are likely to be more productive.
e. The most effective way to improve job satisfaction is a raise in pay.
(e; Moderate; p. 89)
Choose the correct answer for each of the following:

1) Behavior refers to:
a- Action or reaction of the object or organism ,usually in relation to the environment.
b- Action of human beings only.
c- Reaction of human beings against any action from others.
d- None of the above.
2) Example of human behavior include all the following
except: a- Skills .
b- Responses.
c- Life.
d- Attitudes.
3) Factor affecting human behavior include all the following
expect : a- Attitude.
b- Social norms:
c- Organizational studies .
d- Perceived behavioral control.
4) A predisposition to react to a situation ,person or concept with a particular is
a/an: a- Belief .
b- Value.
c- Attitude.
d- All of the above .
5) .........tend to guide one’s actions and judgments across a variety of situations.

a- Reasoned action .
b- Values.
c- Dispositional approach.
d- Social influence.
6) Behaviors and attitudes can best be predicted by knowing:
a- A person’s beliefs.
b- Social norms that influence a person intention .
c- A person’s values.
d- A and c.
7) The psychological process of selecting stimuli , organizing the data into recognizable
patterns, and interpreting the resulting information is:
a- The perceptual . b-
Perception. c- Attribution.
d- Projection.
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8) Factors related to person characteristics which affect perception include all of the following
except:
a- Values and attitudes.
b- Needs and motives .
c- Beliefs and culture .
d- Human behavior .
9) ..........is the perceived fairness of the process used for deciding outcomes such as
merit increases and promotion.
a- Procedural justice .
b- Selective perception .
c- Human resources approach .
d- Operant learning.
10) ..........examines the fairness of the process itself while ......examines the outcome of
a decision or policy.
a- Distributive justice ; mediation .
b- Mediation ; distributive justice .
c- Procedural justice ;distributive justice. d-
Distributive justice ;procedural justice .
11) The introvert personality is:
a- Independent ,avoiding others and hard worker. b- Practical.
c- Losses follow up.
12) Sensing personality is :
a- Patient.
b- Less independent.
c- Creating new ideas.
13) Feeling personality is :
a- Stubborn.
b- Not guided by logic: c- Objective.
d- Organized.
14) Type a personality :

a- tends to be aggressive. b- relaxed.
c- uncompetitive.
d- tend to be calm.
15) type B personality :
a- seeks challenge.
b- relaxed.
c- prone to stress. d-
none of the above.
16) attitudes equal :
a- values +perception.
b- values + beliefs.
c- values +personality .
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d- values + motivation .
17) factors that determine job satisfaction include all of the following except a-
fairness . b- discrepancy.
c- disposition .
d- high pay.
18) key contributors to job satisfaction are.
a- high pay ,promotion ,and people .
b- mentally challenging work ,high pay ,promotions and friendly people at work.
c- money ,high pay ,promotion and friendly people at work .

d- mentally challenging work ,personality ,promotion and friendly people at work.
19) the stage of group formation include all of the following except: a- forming .
b- storming .
c- grouping.
d- norming and performing .
20) group skills include :
a- interpersonal skills and negotiation skills.
b- interpersonal skills and managerial skills
c- interpersonal skills and behavioral skills.
d- interpersonal skills and social skills.

Obd Organizational Behavior Multiple Choice Question Answers

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Obd Organizational Behavior Multiple Choice Question Answers

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Organisational behaviour is_______

c) A science as well as an art

d) None of the above

Communication begins with _____

A study of the culture and practises in different societies is called _____

Forces affecting organisational behaviour are _______

d) All of the above

Scope of Organizational Behaviour does not include ______

In present context, challenges for Organizational Behaviour are _____

d) All of the above

Meso organisation behaviour is related with

Organizational behaviour focuses at 3 Levels-

a. Individuals, Organisation, Society

b. Society, Organisation, Nation

c. Employee, Employer, Management

d. Individual, Groups, Organisation.

__________ is recognised as father of “Human relations”

a) reinforcing the importance of traditional methods of management

b) offering specific insights to improve interpersonal and people skills

c) helping us learnt to cope in a continues changing world

d) facilitating the improvement of quality and employee productivity

Edward Tolman is related to ______

c) Social Cognitive Framework

Hawthorne Studies is related to which stage of the organisational behaviour evolution?

d) Human relations movement

Which of the following represents the correct sequencing of historical

The field of organizational behaviour examines such questions as the nature of

b) Organisational control; conflict management

a) Interpersonal conflict resolution; motivation of individuals

c) Motivation of individuals; planning

Organisational Behaviour is a field of study backed by a body associated

d) All of the above

Which of the following is not correct for the organisational behaviour?

a) Organisational behaviour is an integral part of management

b) Organisational behaviour is a disciplinary approach

c) Organisational behaviour helps in analysis of behaviour

d) Organisational behaviour is goal-oriented

a) Organisational behaviour is to understand, predicting and controlling human behaviour

b) Organisational behaviour is subset of management activities concerned to human behaviour

c) Organisational behaviour is a branch of social sciences that seeks to build theories

d) Organisational behaviour is a field of study that investigates the impact on behaviour

Contribution/s of human relations movement is/are

The field of organisational behaviour is primarily concerned with _____

a) The behaviour of individual and groups.

b) How resources are effectively managed.

c) Control processes and interactions between organisations, external context.

The____________ is based on the environment. Though____________ like thinking,

a) Behaviouristic approach, Cognitive processes,

b) cognitive processes, behaviouristic approach

c) Social cognitive, behaviouristic approach

d) Cognitive processes, social cognitive

Organisational Behaviour is the study of _____________ in the organisation

The Hawthorne experiment was conducted by________

OB Helps to understand behaviour of human in ___________.

a) work place and Society

b) work place only

OB does Not contributed to improve

Due to emphasis on productivity & efficiency, employee are not allowed to

Which of the following is not a contributing discipline of OB

____________ is a Study of individual Behaviour

__________ is a Study of Group Behaviour

___________ is a Study of man, his work and Culture

The is based on the environment. Though like thinking,