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  • Communication Guide - May 2023

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    MECANICA ELECTRICA TSAVING
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    This document provides contact and communication guidelines for various departments and product lines at Milton Roy. It lists email addresses for submitting orders, general inquiries, expedites, technical support requests, and more. Office hours and key websites are also included. Separate sections provide contact information for Albin pumps, KB and KM pumps, and Milton Roy France.

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    Communication Guide_May 2023

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    This document provides contact and communication guidelines for various departments and product lines at Milton Roy. It lists email addresses for submitting orders, general inquiries, expedites, technical support requests, and more. Office hours and key websites are also included. Separate sections provide contact information for Albin pumps, KB and KM pumps, and Milton Roy France.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    20 views1 page

    Communication Guide - May 2023

    Uploaded by

    MECANICA ELECTRICA TSAVING
    This document provides contact and communication guidelines for various departments and product lines at Milton Roy. It lists email addresses for submitting orders, general inquiries, expedites, technical support requests, and more. Office hours and key websites are also included. Separate sections provide contact information for Albin pumps, KB and KM pumps, and Milton Roy France.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    = MILTON ROY ~ LMI WILLIAMS

    - MAY 2023
    SUPPORT/ CONTACT/ COMMUNICATION GUIDE

    e
    ORDERS: 0CA0rders@miltonroy.com
    Albin ALP & ALH Pumps

    Office Hours: 7:45 AM · 4:45 PM EST USA


    • New PO submission ONLY
    Customer Service: INFO@miltonroy.com
    Pho ne: (215) 441-7800
    • General inquiry• change order, status, acknowledgment (21S) 441-0800
    • Process request - RMA, credit memo, warranty - non technical
    • Shlooinl! - sh ipment errors, lost/damal!ed shipment, packinl! slip ~ INVOICE: MRCreditDept@miltonroy.com
    • Export - export compliance, USPPI

    Application Engineer: MRQUOTES@miltonroy.com Document Library:


    • RFQ
    • Technical Support • www.Support. MiltonRoy.com
    • Documentation - BOM, t est report, drawin2s
    • Expedit e• pump & parts ( no existing orders)
    • warranty Claims• initial warranty claim review • www.Support.l Mlpum ps.com
    • Product selection
    • Leadtime
    • www.Support.Williamspumps.com
    Production Planner: MRPlanning@miltonroy.com
    For orders which have scheduled delivery date:
    • Expedite request on exisitne sched uled orders • www. albinpump.com/en-us/resources
    • Improve ship date
    • Delays: updat e/ re-scheduled ship dat e
    • Delays: reason for delay

    Albin KB & KM Pumps


    ORDERS: LM10rders@miltonroy.com Website:
    • New PO submission ONLY
    Customer Service: LMICustomerService@miltonroy.com www.miltonroy.com

    • General inquiry• change order, st atus, acknowledgment


    • Prooess request • RMA, credit memo, warranty • non technical
    • RFQ www.LM lpumps.com
    • Shipping - shipment errors, lost/ damaged shipment, packing slip
    • Export - export compliance, USPPI
    www.Williamspumps.com
    • Expedite • pump & parts (existing orders), improve ship dat es
    • Leadtime • Factory Communication
    EXPEDITES: lMIPlanning@miltonroy.com
    www.Albinpump.com
    • Pumps & Parts

    Appli cation Engineer: LMISupport@millonroy.com


    • Technical Support
    • Documentation - BOM, t est report, drawin2s
    • RMA reQuest for Warranty Claim
    • Warranty Claims - initial warranty claim review
    • Product selection
    • ,
    I
    ,
    ERP2WEB

    NEWUSERS@irco.com - new account request, training

    Porta1Support@irco.com - assistance on orders entered thru portal

    PFSCustomerPortal@irco.com - portal address

    M ilton Roy Fronce:

    t MR14.o rder@milt onroy.com - o rders, custo mer service


    M R14.quote@miltonroy.com- Pum p RFQ
    MR14.spares@miltonroy.com - Aftermarket RFQ

    ~~ MILTON ROY M R18.quote@milton roy.com - M ixer RFQ

    , -~ '-. Mixing MR18.aftersales@miltonroy.com - Mixer Spareparts RFQ


    fl\ANCE MR18 .eo nta ct@ miltonroy.com - Mixer customer service

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