RESUME

CLAUDIA KARINA CORTINA RODRÍGUEZ

Date of Birth: November 9, 1979

Address: Unicornio No. 26 Col Prado Churubusco Delegación Coyoacán
Contact information: cel. 55 1954 6523 / email: claudiakarinac@hotmail.com

PROFESSIONAL EXPERIENCE Citibanamex (March 2017 to June 2023)

Occupation: Custumer Service Officer.

Area: TTS Client Services Corporate

Functions. Telephone attention for corporate customers, help to create payments or fix them through the
online international banking and National Banking as well, help to customers with their technical issues,

Achievements. Generate 100% satisfactory surveys between 5 to 10 per month, and being recognized by
customer

Citibanamex (June 2013 to February 2017)

Occupation: Costumer Service Specialist.

Area: Banamex Resuelve

Functions: Empresarial segment (IGC and GSG) regarding the products and services of Cash
Managementand Electronic banking, as well as in solution to their technical problems,

American Express Co (October 2012 to May 2013)

Position: Costumer Service Specialist (establishments).

Functions: Attention to high demand establishments such as restaurants, gas stations, department stores,
gas stationery to point of sale terminals, sales clarifications and unrecognized charges, reconciliation of
sales payment, clarifications, as well as monitoring and coordination for visits to establishments for the
change oftheir point-of-sale terminals, follow-up to surveys.

SCHOLARSHIP

HIGH SCHOOL

Leon Felipe University Institute, Mexico, D.F. 1997 to 1999.

Certificate. LANGUAGES

Advanced English Canadian Mexican School of English.

80% spoken, written, translation.

SOFTWARE Microsoft Office (Word, Excel, Power Point,).