MARTHA LILIANA RIAÑO CASTRO

Personal details:

Name: Martha Liliana Riaño Castro

Identification Document: 1023885960

Date of birth: July 10, 1989.

Brthplace: Bogota D,C.

Address: Carrera 11 b este No 50 sur 67, Bogota D,C.

Phone: 319 226 50 77 / 320 292 38 64

E-mail: martha.riano10@gmail.com

Level English: A2

Work History:

WEBHELP

POSITION: Customer service agent, telephone service and chat

FUNCTIONS: Receiving calls, scheduling medical appointments to compensar EPS; receiving

customer service calls for DiDi ride; customer service live chat for DiDi Food.

PHONE: 3176653743

Work start date: March 19, 2021 to December 2023.

NEXA BPO

POSITION: Customer service agent

FUNCTIONS: Receiving calls from the AVVILLAS SAC line

PHONE: 2 86 24 00

Work start date: August 24, 20202

End Date: December 30, 2020

IGS

POSITION: CAT Coordinator

FUNCTIONS: Receiving calls and coordinating different asistance

PHONE: 5 11 45 55

Work start date: May 18, 2020

End Date: June 24, 2020

ATENTO COLOMBIA

POSITION: Call center agent

FUNCTIONS: Reception of calls, On line customer service for medical assitance (Universal
Assistance)

PHONE: 5 94 00 00

Work start date: May 17, 2017

End date: April 1, 2020

OUTSOURSING

POSITION: Call Center Agent

FUNCTIONS: Receiving calls, customer service and attention, customer retentions processes,
database updating and custimer calls

PHONE: 6 00 02 22

Work start date: October 3, 2016

End date: March 22, 2017

MEGA LINEA S.A.S

POSITION: Call Center Sales agent

Functions: Credit Card sales by telephone

PHONE: 7 44 00 00

Work start date: August 216

End date: September 2016

OUTSOURSING

POSITION: Call Center agent

FUNCTIONS: Receiving calls, customer service ans attetion, customer retention processes

PHONE: 6 00 02 22

Work start date: April, 16, 2016

End date: July 15, 2016

KONECTA

POSITION: Call Center Agent

FUNCTIONS: Receiving calls, customer service ans attetion, customer retention processes

PHONE: 4 05 60 60

Work star date: February 3, 2016

End date: April 15, 2016

KONECTA:

POSITION: Call Center Agent

FUNCTIONS: Receiving calls, customer service ans attetion, customer retention processes

PHONE: 4 05 60 60

Work star date: June 16, 2014

End date: August 7, 2015

EFICACIA
POSITION: Call Center Agent

FUNCTIONS: customer service, call center advisor for Konecta, cardif in buond campaign,
reception of service calls and customer service, database update and transfer of calls to internal
extensions.

PHONE: 3 25 52 00

Work start date: November 20, 2013

End date: June 15, 2014

EDUCATION

Secondary Studies: Juan Evangelista Gómez School, Academic Bachelor

Bogota 2006

University students: Basic course in SENA marketing and sales

Bogota Regional 2007

COURSES AND SEMINARS:

Quality Management Systems, Safety and Occupational Health

SENA Regional Bogotá 2009

Occupational Health

SENA Bogota Regional

July 2012

English course

Wall Street English

Bogotá, CC Centro Mayor gives way

February 2018
 PERSONAL REFERENCES

Olga Pacheco

Phone: 314 277 88 36

Oriana Cisneros:

Phone: 317 485 49 52