LASA – JOB DESCRIPTION

WELFARE RIGHTS WORKER

Main purpose and scope of the job: To provide social welfare law information and
casework support, delivered through a range of channels, designed to build the skills and
capacity of advice workers and related professionals to provide quality advice services to
socially-excluded communities.

Reporting to: Head of Advice Services

DUTIES AND KEY RESPONSIBILITIES

Social Welfare Law and casework support

 Deliver social welfare law information and casework support to advice workers and
related professionals through a range of online and offline channels.
 Maintain, develop and ensure the delivery of quality assured content across the
rightsnet and related websites.
 Encourage and facilitate the use of Lasa’s advice services by advisers and related
professionals and provide moderation of user-generated content.
 Ensure excellent customer relationship management including Lasa’s relationships
with its freelance consultants and contributors to its services
 Promote and market the service.
 Ensure effective administration of the service; management of rightsnet subscriptions
and user registrations, including liaison with Lasa Central Services staff as
appropriate.
 Ensure that Lasa’s information and casework support services are delivered to the
highest standard, are accessible and quality assured and, where appropriate,
delivered in accordance with funder requirements.

Monitoring and Reporting

 Ensure that effective monitoring and evaluation systems are in place, and that
effective monitoring and evaluation is carried out
 Preparation of regular reports of outcomes against targets
 Ensure budget management, including ensuring that income generation targets and
relevant grant conditions are met.
 Assist with grant reports and monitoring reports for funders, as necessary.

Service Developments

 Maintain an awareness of the needs of advisers and users of Lasa services, and
contribute to the development of the service, including through the creation of new
resources and the use of new channels and methods of delivery, as appropriate.
 Keep up to date on relevant legal developments
 Contribute to Lasa activities as appropriate, including ensuring the service's
contribution to Lasa’s strategic planning process.
 Work with the Head of Advice Services and others as appropriate in identifying new
income generation and funding opportunities.

GENERAL RESPONSIBILITIES

 To be flexible and carry out other associated duties as may arise, develop or be
assigned in line with the broad remit of the post.
 Maintain and improve competencies through continuous professional development.
 Abide by organisational policies, codes of conduct and practices.
 Support and promote diversity and equality of opportunity in the workplace.
 Treat with confidentiality any personal, private or sensitive information about individual
organisations and or clients or staff etc.
LASA – PERSON SPECIFICATION

WELFARE RIGHTS WORKER

This person specification sets out the essential, minimum qualities we are seeking for this
post. Please ensure that your application demonstrates how you meet the criteria. You
may include voluntary, unpaid and paid work.

CRITERIA

 Significant experience of advice work on welfare rights / social

welfare law issues
 Experience of delivering advice services and of the changing
EXPERIENCE pressures on advice in the current economic and political climate
affecting the voluntary sector
 Project management, including working successfully to tight and
immovable deadlines
 Experience of building relationships in a customer care
environment and working with stakeholders

 Absorb legal information and case law accurately and quickly

 Communicate complex legal ideas clearly and concisely
 Meticulous and strong attention to detail
 A demonstrable record of writing for web and/or offline
SKILLS/ publication on complex issues
ABILITIES  Working supportively in a team environment
 Time management and organisational skills
 Ability to be calm and controlled in pressured situations.
 Clear and concise communication skills, face to face and over the
phone
 Ability to reconcile contrasting demands from competing
stakeholders
 Good IT skills including a working and up to date knowledge of
Microsoft Office including Word, Excel, Outlook and database
skills

 Up to date knowledge of welfare rights law

 Up to date knowledge of advice provision in the voluntary sector
KNOWLEDGE  Marketing services in a customer focused environment
 Knowledge and commitment to diversity and ability to apply
awareness of diversity issues to all areas of work

EDUCATION/  No particular qualification is required but evidence of continuing

TRAINING professional development in a relevant area

OTHER  Able to travel nationally and stay overnight, sometimes at short

REQUIREMENTS notice.

JD and PS written: November 2012