Professional Documents
Culture Documents
The main take away from the previous paragraph is that not only are there regulations to protect
you and your information every company dealing with a consumer has agreed they would follow
those regulations and if they chose not to we have proper authorities to inform. The Consumer
Finance Protection Bureau and the Federal Trade Commision are great examples of said
agencies. The CFPB website is https://www.consumerfinance.gov/ this is where we will handle
most of our complaints with the reporting agencies. It also is a great resource to learn about
consumer protection laws in all aspects, not just credit. `
Table of Contents
● FERPA( Student Loan Deletion) Page 3
● Fair Credit Reporting Act Starts on Page 3
● Privacy Act 1974 Starts on Page 6
● Opt out Laws Start on Page 7
● CFPB Starts on Page 10
● Tips Start on Page 14
Family Educational Rights and Privacy Act (FERPA)
● The Family Educational Rights and Privacy Act (FERPA) is a federal law enacted in
1974 that protects the privacy of student education records. FERPA applies to any
public or private elementary, secondary, or post-secondary school. 20 USC 1232g (b)
● Use this Law to remove student loans
I recommend reading the ENTIRE act as it will only help your understanding but I am
going to highlight a few examples.
● 15 U.S. Code § 1681 - Congressional findings and statement of purpose
○ a)Accuracy and fairness of credit reporting
■ The Congress makes the following findings:
■ (4)There is a need to ensure that consumer reporting agencies exercise
their grave responsibilities with fairness, impartiality, and a respect for the
consumer’s right to privacy.
○ (b)Reasonable procedures
■ It is the purpose of this subchapter to require that consumer reporting
agencies adopt reasonable procedures for meeting the needs of commerce
for consumer credit, personnel, insurance, and other information in a
manner which is fair and equitable to the consumer, with regard to the
confidentiality, accuracy, relevancy, and proper utilization of such
information in accordance with the requirements of this subchapter.
● As you can see there is a need to protect your right to privacy.
● Important Definitions from 15 U.S. Code § 1681a - Definitions; rules of construction
○ The term “consumer reporting agency” means any person which, for monetary
fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in
part in the practice of assembling or evaluating consumer credit information or
other information on consumers for the purpose of furnishing consumer reports to
third parties, and which uses any means or facility of interstate commerce for the
purpose of preparing or furnishing consumer reports.
○ The term “consumer” means an individual.
○ The term “consumer report” means any written, oral, or other communication of
any information by a consumer reporting agency bearing on a consumer’s credit
worthiness, credit standing, credit capacity, character, general reputation, personal
characteristics, or mode of living
○ (2) Exclusions
■ (A)(i) report containing information solely as to transactions or
experiences between the consumer and the person making the report;
■ Reporting Transaction history is illegal
● 15 U.S. Code § 1681b - Permissible purposes of consumer reports
○ Subject to subsection (c), any consumer reporting agency may furnish a consumer
report under the following circumstances and no other
■ (2) In accordance with the written instructions of the consumer to
whom it relates.
■ They need your written consent to add anything to your consumer report if
you did not give this authorization that is a violation of the Fair Credit
Reporting Act
■ P.L 90-321 (82 Stat. 146) which is law law that backes the code is even
stricter as it states that any agency can only get your report in response to
a request by the head of a State or local child support enforcement agency
(or a State or local government official authorized by the head of such an
agency)
● 15 U.S. Code § 1681c - Requirements relating to information contained in consumer
reports
○ Except as authorized under subsection (b), no consumer reporting agency may
make any consumer report containing any of the following items of information:
■ Any other adverse item of information, other than records of
convictions of crimes which antedates the report by more than seven
years.
■ No adverse item besides the conviction of crimes should be on your report
any item that is a derogatory mark is not allowed into consumer reports
this is another violation
● 12 CFR § 1022.3 Definitions
○ Identity theft means a fraud committed or attempted using the identifying
information of another person without authority.
○ Anything added to your report without your written consent could be considered
Identity theft
● 15 U.S. Code § 1681c–2 - Block of information resulting from identity theft
○ Except as otherwise provided in this section, a consumer reporting agency shall
block the reporting of any information in the file of a consumer that the
consumer identifies as information that resulted from an alleged identity
theft, not later than 4 business days after the date of receipt by such agency
of—
■ (1)appropriate proof of the identity of the consumer;
■ (2)a copy of an identity theft report;
■ (3)the identification of such information by the consumer; and
■ (4)a statement by the consumer that the information is not information
relating to any transaction by the consumer.
○ If you chose to list that in your complaint YOU MUST provide the
information listed above. Identity theft reports can be filed with the Federal
Trade Commission on their website
● 15 U.S. Code § 1681e - Compliance procedures
○ (a)Identity and purposes of credit users
■ Every consumer reporting agency shall maintain reasonable procedures
designed to avoid violations of section 1681c of this title and to limit
the furnishing of consumer reports to the purposes listed under
section 1681b of this title. These procedures shall require that prospective
users of the information identify themselves, certify the purposes for
which the information is sought, and certify that the information will be
used for no other purpose. Every consumer reporting agency shall make a
reasonable effort to verify the identity of a new prospective user and the
uses certified by such prospective user prior to furnishing such user a
consumer report. No consumer reporting agency may furnish a consumer
report to any person if it has reasonable grounds for believing that the
consumer report will not be used for a purpose listed in section 1681b of
this title.
■ (b)Accuracy of report
■ Whenever a consumer reporting agency prepares a consumer report it shall
follow reasonable procedures to assure maximum possible accuracy of the
information concerning the individual about whom the report relates.
○ By violating section 1681b for permissible purpose and 1681c for information
contained in consumer reports they are also violating compliance procedures
under this title.
● 15 U.S. Code § 1681n - Civil liability for willful noncompliance
○ (a)In general
○ Any person who willfully fails to comply with any requirement imposed under
this subchapter with respect to any consumer is liable to that consumer in an
amount equal to the sum of—
■ (A)any actual damages sustained by the consumer as a result of the failure
or damages of not less than $100 and not more than $1,000; or
■ (B)in the case of liability of a natural person for obtaining a consumer
report under false pretenses or knowingly without a permissible purpose,
actual damages sustained by the consumer as a result of the failure or
$1,000, whichever is greater;
○ If you can prove they wilfully violated the act you are entitled to at least 1,000$
per violation plus any other damages you have sustained as a result of their failure
to follow the law. If you have to file more than 1 complaint, wilful noncompliance
can easily be proven as they had a full understanding of the violations after you
complained the 1st time.
○ Every company in their agreements with consumers said they would follow the
law and agreed to do so.They are aware that they are breaking the law.
● 15 U.S. Code § 1681o - Civil liability for negligent noncompliance
○ In general
○ Any person who is negligent in failing to comply with any requirement imposed
under this subchapter with respect to any consumer is liable to that consumer in
an amount equal to the sum of
■ (1)any actual damages sustained by the consumer as a result of the failure
○ Negligent noncompliance means the law was violated not on purpose but just due
to a lack of knowledge on the required reporting procedures.
● Important Definitions
○ (4)the term “record” means any item, collection, or grouping of information about
an individual that is maintained by an agency, including, but not limited to, his
education, financial transactions, medical history, and criminal or
employment history and that contains his name, or the identifying number,
symbol, or other identifying particular assigned to the individual, such as a
finger or voice print or a photograph;
○ This includes consumer reports
● (b)Conditions of Disclosure.—No agency shall disclose any record which is contained
in a system of records by any means of communication to any person, or to another
agency, except pursuant to a written request by, or with the prior written consent of,
the individual to whom the record pertains, unless disclosure of the record would be
○ (12)to a consumer reporting agency in accordance with section 3711(e) of title 31.
○ Again they need prior written instruction of the individual to whom it relates.
○ Section 3711(e) of title 31 States
■ (1)When trying to collect a claim of the Government under a law except
the Internal Revenue Code of 1986 (26 U.S.C. 1 et seq.), the head of an
executive, judicial, or legislative agency shall disclose to a consumer
reporting agency information from a system of records that a person is
responsible for a claim if
■ (E)the head of the agency has established procedures to (iii)get
satisfactory assurances from each consumer reporting agency that the
agency is complying with all laws of the United States related to providing
consumer credit information; and
○ Either way they have violated not only the Fair Credit Reporting Act but also the
Privacy Act of 1974
●
● Click on Submit a Complaint
● Scroll down until you see this:
●
● Click on Start a new complaint
● That will take you to this page
●
● You must create an account here in order to submit a complaint
● If you already have an account click the blue link to go to the login page
●
● Click on start a new complaint
● That will take you here
●
● Click on Credit Reporting
●
● Go to the next page
● Select the type of Credit reporting issue I mostly chose Improper use of report but
depending on your goal you might choose differently. For this example Improper use is
what we will use
●
● Select Reporting Company Used your report improperly
●
● If you have tried to fix with the company before select Yes if not then select no and go to
the next page
● Now It's time to describe what happened Include all relevant account information
including account numbers, dates etc.
●
● Example (Please do not copy word for word make it your own we aren't Robots)
○ “According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states
"There is a need to insure that consumer reporting agencies exercise their grave
responsibilities with fairness, impartiality, and a respect for the consumer’s right
to privacy." Equifax and Experian are consumer reporting agencies and I am the
Consumer. I have the right to make sure my private information isn't shared which
is backed by 15 USC 6801 which states"It is the policy of the Congress that each
financial institution has an affirmative and continuing obligation to respect the
privacy of its customers and to protect the security and confidentiality of those
customers’ nonpublic personal information." (Furnisher of information to
credit agencies) is a financial institution by definition under that title. 15 USC
1681 section 604 a section 2 states that "In general Subject to subsection (c) , any
consumer reporting agency may furnish a consumer report under the following
circumstances and no other: in accordance with the written instructions of the
consumer to whom it relates." (Furnisher of information to credit agencies) the
financial institution and the Consumer reporting agencies Equifax and Experian
do not have my consent to furnish this information and they surely do not have
my written consent. Any and all consent to Equifax, Experian, (Furnisher of
information to credit agencies) whether it be verbal, non-verbal, written, implied
or otherwise is revoked. 15 USC 6802 (b)(c) states that "A financial institution
may not disclose nonpublic personal information to a nonaffiliated third party
unless— the consumer is given an explanation of how the consumer can exercise
that nondisclosure option." (Furnisher of information to credit agencies) Never
informed me of my right to exercise my nondisclosure option. Not only that 15
USC 1681C (a)(5) states" Except as authorized under subsection (b), no consumer
reporting agency may make any consumer report containing any of the following
items of information Any other adverse item of information, other than records of
convictions of crimes which antedates the report by more than seven years." This
account is an adverse item they are reporting again without my permission which
is against the law. 15 U.S. Code § 1681s–2 (A)(1) A states "A person shall not
furnish any information relating to a consumer to any consumer reporting agency
if the person knows or has reasonable cause to believe that the information is
inaccurate. 15 U.S. Code § 1681e states" Every consumer reporting agency shall
maintain reasonable procedures designed to avoid violations of section 1681c of
this title and to limit the furnishing of consumer reports to the purposes listed
under section 1681b of this title.” Equifax and Experian are not maintaining
reasonable procedures. Also 12 CFR § 1016.7 states that " A consumer may
exercise the right to opt out at any time." I am opting out of your reporting
services.”
● Put what you think would be a fair resolution to the issue
●
● Attach any supporting documents you have and go to the next page
○ Examples
■ Opt Out Letter
■ Any notices you have received
■ A copy of your Credit Report
●
● Add the applicable companies including the Furnisher of the information to credit
agencies and the agencies themselves
●
● You can add 3 companies per complaint select to complain about another company then
click next
Tips
● Remove any old or duplicate addresses from your report if they give you any issues tell
them it is a non mailable address
● Remove any old or duplicate phone numbers
● Remove any variations of your name that are incorrect
● Place a security freeze on all your reports
● Opt out of the following agencies
○ CoreLogic
○ Innovis
○ ARS (Advanced Risk Solutions)
○ SageStream
○ LexisNexis
○ Early Warning Services
● Get free copies of your report here: https://www.annualcreditreport.com/index.action
● Stay consistent do not give up take the laws you have read and put them to good use