Cox and Kings case study

95800 test cases delivered for a largest online Travel and Hospitality Company.

Summary:

This case focuses on various testing scenarios for a largest travel related marketplace. A detailed
architecture in the below section depicts the complexity of systems and a combination of manual
and automation testing leveraged to determine and certify the system. Techouts as one of the
leading IT services companies took up the task with the help from eCommerce leaders and almost a
lakh test cases have been identified and explored. Our leaders followed a hybrid model and made
sure the marketplace portal is ready for market and ultimately certifying if the data flow between
systems is seamless.

About Client:

Our client is one of the longest established travel companies. Headquartered in India and the UK,
with subsidiaries in the United States, Canada, the United Kingdom, Netherlands, the United Arab
Emirates, Japan, Singapore, Australia and New Zealand. They have reached Techouts as they had
quality issues for their system.

Test cases feature - Payments & Finance, Booking, Inventory, Operations, Supplier Management
portal and User management.

Client Systems:

Being one of the largest companies in the travel and tourism industry, our client had multiple
systems right from complex server setup to advance digital, content management and consumer
targeting systems. And varied users like partners, agents, Technology vendors, employees and
system administrator for each of the systems.

 Using SOAP UI – API testing between CORE and ESB, B2B and CORE have performed
  A process approach has been followed in defect reporting and management; REDMINE was
leveraged
 For regression testing cases and automation – Selenium web driver was major tool
 We have tested top 10 OWASAP security standards using ZAP

Quality Assurance Services provided by Techouts for this particular project.

1. Sanity Testing
2. Regression Testing
a. Functional Testing
b. Positive
c. Negative
3. Supplier Acceptance Testing
4. System Integration Testing
5. User Acceptance Testing (End to End)
6. Mobile Application Testing
7. Compatibility Testing
8. Security Testing
9. Automation Testing

Digital and consumer experience leading technologies that we have worked and certified

 Sitecore WEM – we have worked on one of the leading MarTech system available in the
market with advance features such as web analytics, promotional and sales campaign
automation, advanced drag and drop based CMS, personalizing web content based on user
profile and previous browsing history
 API stack include - Oracle API Gateway and Oracle API Manager
 And all these systems are hosted in AWS and MS Azure cloud

Result:

 Our client had a huge product list and multiple users for each product and categories. Like
Flight booking, Accommodation, Cruise, Holiday packages, Car rental, Tour buses booking,
foreign exchange, money transfers, forex and railway bookings suppliers.
 We have collaborated with each team and understood their entire end-to-end process and
determined process approach, which in stream helped our client to measure the
performance of systems
 Consumer dropout percentage was drastically reduced and suppliers were at easy while
publishing their packages within the B2B portal
 Techouts certified the largest portal and made users experience seamless across the systems

About Techouts:

Techouts is a global business technology solution provider, helping organizations adapt to the latest
technologies. The Centre of Excellence for Quality Engineering at Techouts helps new age
enterprises implement next generation testing using strategic and result oriented SMART QA
practices. We have a deep expertise of cost effective quality frameworks to meet the QA needs of
our clients.