Professional Documents
Culture Documents
Scenario 1
You are designing an education session for your colleagues on transitioning from a paper-based
documentation system to an electronic medical record (EMR) system. Time is of the essence, and
you have three 1-hour sessions planned to cover the information they need to incorporate the new
EMR system into their daily practice. Several of your colleagues are concerned about their ability
to master the new system. Jack, the nursing unit supervisor, confides, “I am terrified. Learning a
whole new system of documentation is overwhelming to my staff, given so many of their other
responsibilities. I worry that this new EMR system will have a negative impact on morale, just at
the time when we are feeling pressure to increase the amount of work that we do.”
PURPOSE: To provide Jack and his staff with the information necessary on transitioning from
a paper-based documentation system to an electronic medical record system.
GOAL: Jack and his staff will be able to use the EMR system in their daily practice after the
three 1-hour sessions.
Session 1
B. Explaining
the benefits of
using an EMR
system for
documentation
C. Discussion
on the
integration of
the EMR system
in the aspect of
healthcare.
Session 2
C. Providing
guidance on
where to seek
additional help
and support
when needed
Session 3
B. Facilitating
open
discussion
among the staff
to address
specific
concerns and
provide
reassurance
C. Encouraging
collaboration
and support
among the staff
during the
transition
process
D. Incorporate
learning
through return
demonstration
should do next
to prepare for
the transition
C. Offering
support
channels for
ongoing
questions and
concerns
GROUP MEMBERS: