ARUBA SERVICES

Foundation Care
ARUBA SERVICES PORTFOLIO STRATEGY

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Foundation Care for Aruba

Technical Ensure Your Network Runs Smoothly

24x7 expert assistance at your fingertips
Support Troubleshoot configuration, interoperability, operational issues
Guidance on best practices

Software
Support & Stay on Top of Latest Software Releases
Guidance on which releases are best for you
Updates

Hardware Fix or Replace Hardware Quickly

Options meet your budget and performance requirements
Support

Aruba Support Portal

Aruba Services Perfect Attach Guideline
Foundation Care Portfolio

1 - Next Business Day delivery

2 - Operational within 6 hours of call on Severity 1 issues
3 - Only available for the following switch families: CX 6400; CX 6300; 29xx; 26xx; 25xx
4 - Campus switches managed by Central or Central-managed controllers: Central-managed APs

Quick Reference Tools:

• Foundation Care on Arubapedia https://arubapedia.arubanetworks.com/arubapedia/index.php/Foundation_Care_for_Aruba
• Foundation Care Specialized Offerings https://arubapedia.arubanetworks.com/arubapedia/index.php/Specialized_Support_Offerings
• Foundation Care for Aruba Service Brief https://www.arubanetworks.com/assets/support/SB_Foundation-Care-for-Aruba-Support-Services.pdf
• Warranty vs. Support Comparison https://www.arubanetworks.com/assets/support/warranty_vs_support_comparison.pdf
• Aruba Product Warranty Summary https://www.arubanetworks.com/assets/support/warranty-summary.pdf
• Foundation Care Services Details and Limitations https://www.arubanetworks.com/assets/services/Brochure_Foundation-Care.pdf
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* check for service level local availability*