Reg. No.

Question Paper Code : BS2136

M.B.A. DEGREE EXAMINATION, AUGUST/SEPTEMBER 2017.

Third Semester

Human Resource Management

DBA 7021 — MANAGERIAL BEHAVIOUR AND EFFECTIVENESS

(Regulations 2013)

Time : Three hours Maximum : 100 marks

Answer ALL questions.

PART A — (10  2 = 20 marks)

1. List out two effective and ineffective job behaviors.

2. Expand SMART in the context of goal setting.

3. Define competency.

4. What do you mean by ‘golden handshake’?

5. Distinguish between efficiency and effectiveness.

6. What is MBE?

7. Who is a leader?

8. What is ‘ethical climate’?

9. Distinguish between creativity and innovation.

10. What do you understand by knowledge management?

PART B — (5  13 = 65 marks)

11. (a) Explain the principles of time management in detail.

Or
(b) Discuss the different roles played by a manager.
12. (a) Give a detailed account on managerial skill development programmes.

Or
(b) Describe the balanced score card system in detail.

13. (a) “An effective manager will be considered as an optimizer” Why? Explain
with example.

Or
(b) Discuss various performance appraisal measures adopted in corporates.

14. (a) Explain different leadership styles exhibited by the managers.

Or
(b) Analyze the factors influencing organization climate and the importance
or organizational climate in Indian industries.

15. (a) What are the ways of fostering creativity and innovation? Why is it
important?

Or
(b) Elaborate on the high risk and low risk negotiation techniques.

PART C — (1  15 = 15 marks)

16. (a) Write an essay on the importance and significance of career

management.

Or
(b) “Self development contributes to managerial effectiveness” –
Substantiate.

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2 BS2136