1.

The above lines highlight which of the following objectives of management? 1

(A) Organisational objectives (B) Socialobjectives (C)Personalobjectives (D) Both(B)and(C)

2.
theneedsoftheenvi
here? 1
(A) Managementisallpervasive.
(B) Managementismulti-dimensional.
dimensional.
(C) Managementisagroupactivity.
(D) Managementisadynamicfunction.
3. _ environment of business includes forces relating to scientific
Improvements and innovations which provide new ways of producing goods and services
And new methodsand techniques
chniques of operating abusiness. 1
(A) Social
(B) Political
(C) Technological
(D) Economic
4. Business environment consists of numerous inter
inter-related
related and dynamic conditions or

Environment being highlighted here. 1

(A) Inter-relatedness
(B) Dynamicnature
(C) Complexity
(D) Relativity
5. The process of management which synchronises the activities of different departments
In an orderly manner is: 1
(A) Planning
(B) Staffing
(C) Controlling
(D) Coordination
6. Whichof thefollowing headings does not highlight the importance of business environment? 1
(A) Tapping useful resources
(B) Coping with rapid changes
(C) Improving performance
(D) Promoting innovative idea
 7. ReserveBankofIndia has reduced the REPOrate for providing cheaper loans to theindustries during
COVID-19
19 pandemic. Which dimension of business environment is being discussed here? 1
(A) Political
(B) Economic
(C) Technological
(D) Social

8. Delegation 1
(A) Attwolevels
(B) Atthreelevels
(C) Atmultiplelevels
(D) Authorityandresponsibilitycannotbeshared

9. The step of organizing process in which each individual comes to know from whom he
Has to take orders and to whom he is accountable i scalled: 1
(A) Identificationanddivisionofwork
(B) Departmentalisation
(C) Assignmentofduties
(D) Establishingreportingrelationships

10. Which of the following headings does not highlight the importance of controlling function of
management? 1
(A) Ensuring order anddiscipline
(B) Initialising action by people in the organisation
(C) Making efficient use of resources
(D) Improving employees motivation

11. (a) Which of the following is a financial incentive? 1

(A) Perquisites
(B) Status
(C) Job-enrichment
enrichment
(D) Job-security

12. ------------------------is the process of dividing work into manageable activities and then grouping the activities
which are similar in nature.

A. Coordination B.Departmentalisation C.Organisation

C.OrganisationStructure D.Delegationofauthority

13. Even Though the political conditions vary from country to country, they impact
thesentimentofaninvestorinthebusiness,iftheinstabilityofthepoliticalconditionscauseuncertainty and make it
difficult for him to predict the future. Which feature of
theBusinessenvironmentisbeinghighlightedintheabovestatement?

A.Specificandgeneralforces B.Dynamic nature C.Relativity D.All the above.

 14. “Anyonecanbecalledamanagerirrespectiveoftheeducationalqual
“Anyonecanbecalledamanagerirrespectiveoftheeducationalqualificationpossessed.”

IdentifythecharacteristicoftheprofessionthatManagementdoesnotfulfilinthestatement beingdiscussedabove.

A.EthicalcodeofConduct B.ProfessionalAssociation
Association C.RestrictedEntry D.ServiceMotive

15. “Even after opening up of the Indian economy in 1991 foreign companies found itextremely difficult to cut
through the bureaucratic red tape to get permits for doingbusinessinIndia,whichcreatedanegativeimpacton
business.”

Identify the dimension of the business environment which led to creation of the negative impact on business.

A.SocialEnvironment B.Technological C.PoliticalEnvironment D.LegalEnvironment

16. Name the process of working with and through others to effectively achieve organisationa objectives by
efficiently using limited resources in a changing environment.

A.Management B.Planning C. Organising D.Controlling.

17. “The increase in the demand for many Ayurvedic medicines, Health products andservices in the past few
months, is related to the need for building immunity and anincreased
increased awareness for health care due to the
spread of Corona virus.” Identify thefeatureofbusinessenvironmentbeingdescribedabove.

A.Specific and generalforces B.Interrelatedness C.Relativity D.None of the above

18. Which of the following is not an element of social environment?

A.Birth and Deathrate B.Constitution

Constitution of the country C.PopulationShift D.Lifeexpectancy
.Lifeexpectancy

19. ‘Even where members of a department willingly cooperate and work, a manager has to coordinate the efforts
of different people in a conscious manner.’Identify the characteristic of coordination discussed above.

A. Coordinationensuresunityofaction

B. Coordinationisadeliberatefunction

C. Coordinationisacontinuousprocess

D. Coordinationisanall-pervasivefunction

20. is the process by which the manager brings order out of chaos,removes conflict among people
overwork or responsibility sharing and creates an environment suitable for teamwork.

A. Planning B.Organising C. Staffing D.Controlling

21. Identify the characteristic of managemen

management which states that the activities involved in managing an
enterprise are common to all organisations whether economic, social or political. Also state two
other characteristics of management. 3 Marks

22.
 Leadership is the ability of an individual to maintain good interpersonal relations with followers
and motivate them to contribute towards achieving
organisational objectives. In the light of the above statement explain two styles of leadership
3 Marks
23. Identify the level of management whose basic task is to integrate diverse elements andcoordinate the
activities of different departments according to the overall objectives of the organisation.State any
two functions of the level of management identified. 3 Marks

24. “Controlling is an indispensable function of management.Without controlling the best of plans can
go awry“. Do you agree? Explain any two reasons in support of your answer.
3MMarks
25. Identity and explain the elements of directing mentioned below

(A)Astha,amanager,has the ability to influence others to bring about achange in their behaviour.

(B) Neeraj,a managing director,declares share in the profits to the manager for their contribution to
increase profits of the company. 4 marks

26. Explain the following methods of training: 2*2=4

A) VESTIBULE TRAINING

B) APPRENTICESHIP TRAINING

27. a) Identify and explain the elements of directinginthefollowingcases: 2+2=4

28.
(i) Mohan guides the efforts of his subordinates to accomplish the desired
objectives and gives instructions to ensure optimum utilisation of
resources and achievement of work targets.

(ii) S.S.Tripathi,ManagingDirector,explains the plan in writing to the

departmental managers and receives their feedback.
28.Rekha
Rekha is running a Diagnostic Centre in New Delhi. She has recently taken the franchise of a famous
brand in order to expand her business. In order to meet the increased demand for manpower, she placed
an advertisement in the local
ocal newspaper and shortlisted some candidates after conducting a selection test.
Identify and explain the next four steps that she needs to follow in the related selection(
selection 6 Marks)
29. “Planning is worth the huge costs involved?” Do you agree? Explain any four reasons in support of
your answer. ( 6 Marks)

30. Explain the following techniques

echniques of Scientific Management:
ent: ( 6 Marks)

(a) Method study (b) Motion study (c)Time study

31. Planning provide direction

direction’reduces the risk of uncertainty and promotes innovative ideas
Explain. 6Marks

32. How does dose controlling help in ―Judging the accuracy of standards and ―Ensuring order and
discipline?
6 Marks

33. Briefly Explain Principles of Scientific Management. 6 Marks