BST MCQ Vvi

MCQ’s Class XII
By – CA Girish Agrawal
1 SORT- IT Ltd.' is a leading software development company. The company is
satisfying the diverse needs of its employees. Its employees are given
competitive salaries and perks. They have been given chance for their personal growth
and development. For harmony in the organization,
management has to reconcile personal goals with organizational objectives.
Identify the objective of management being met by 'SORT-IT Ltd.'
(A) Social
(B) Personnel
(C) Organizational
(D) Both social and personnel
2 At times, a business may concentrate on producing goods with fewer resources but
cannot achieve the targeted production. In such a case, the business is said to be :
(A) Effective but not efficient

(B) Efficient but not effective
(C) Both effective and efficient
(D) Neither effective nor efficient
3 Identify the dimension of the characteristic of management- "it is multidimensional",
which specifies that the task of management is to make the strengths of human
resources effective and their weaknesses irrelevant towards achieving the
organization's objectives.
(A) Management of work

(B) Management of people
(C) Management of operations
(D) Management of goals
4 The Topper group is looking to make a foray into manufacturing of semiconductors
and it has set up a business to seize the business opportunity and add to its prospects
in the long run. The company has already pivoted into a number of new projects like
electronics, 5G network equipment, as well as semiconductors. Which economic
objective of
management does the business seek to fulfill?
(A) Survival
(B) Growth
(C) Profit
(D) Efficiency
5 Ravi joined a marketing firm as a sales manager.On his first day in the
company, during the orientation programme, the CEO of the company
told Ravi that he will have to simultaneously perform the functions of management
(planning, organising, staffing, directing, controlling) all the
time. Which characteristic of management was the CEO referring to ?
(A) Management is a continuous process.

(B) Management is all pervasive.
(C) Management is multidimensional.
(D) Management is goal oriented.
6 Name the process of working with and through others to effectively achieve
organizational objectives by efficiently using limited resources in
a changing environment.
(A) Management
(B) Planning
(C) Organising
(D) Controlling
7 Management follows a series of continuous interrelated functions so it is called
a/an:
(A) Series
(B) Process
(C) Experiment
(D) None of these
8 "What distinguishes a successful manager from a less successful one is the ability to
put the principles into practice. Which aspect of the nature of management is
highlighted in the above statement ?
(A) Management as a science

(B) Management as an art
(C) Management as a profession
(D) Management is an intangible force.
9 Which of the following statements is true for management as a science ?
(A) Existence of theoretical knowledge

(B) Based on practice and creativity
(C) Principles based on experimentation
(D) Professional association
10 Name the function of management which helps in the formulation of future plans ,
in the light of the problems that were identified and thus ,helps in better planning in
the future period .
A Planning
B Organising
C Directing
D Controlling
11 'Management principles help in thoughtful decision-making. They emphasise logic
rather than blind faith'. This statement describes the
following point of significance of principles of management:
(A) Fulfilling social responsibility

(B) Scientific decisions
(C) Meeting changing environment requirements.
(D) Optimum utilization of resources and effective administration
12 “The application of principles of management is dependent upon the prevailing
situation at a particular point of time” The above statement highlights that principles
of management are :
(A) Flexible
(C) Behavioral
(B) Contingent
(D) Universal
13 For the following two statements, choose the correct option:
Statement I: The principles of management provide the managers with useful insights
into real world situations.
Statement II: Management principles help thoughtful decision-making.
Choose the correct option from options given below:
(A) Statement I is correct and statement II is wrong.

(B) Statement Il is correct and statement I is wrong
(C) Both the statements are correct.
(D) Both the statements are wrong
14 Management principles are very ______ whereas pure science principles are rigid.
(A) Flexible
(B) Contingent
(C) Dependent
(D) Absolute
15 Principles of management provide managers with useful insights into reality. Which
of the following statements explain this appropriately?
(A) Adds to managerial knowledge.

(B) Enables managers to learn from past mistakes.
(C) Helps managers conserve time by solving recurring problems quickly.
D) All of the above.
16 Which of the following does not apply to Principles of Management?
(A) Applicable in large firms

(B) Formed by practice and experience of managers
(C) Flexible
(D) Contingent
17 Identify the principle of management given by Fayol according to which the intent
of this principle is to produce more and better work with
the same effort.
(A) Division of work

(C) Scalar chain
(B) Unity of direction
(D) Equity
18 The principle will give rise to a spirit of mutual trust and belongingness among
team members. Which principle of management stated by Fayol is
highlighted by this statement ?
(A) Initiative
(B) Esprit de corps
(C) Equity
(D) Remuneration of employees
19 Organisations should have a chain of authority and communication that runs from
top to bottom and should be followed by managers and the
subordinates. Which principle of management given by Fayol is highlighted in the
above statement ?
(A) Authority and responsibility

(B) Discipline
(C) Scalar chain
(D) Centralisation and decentralisation
20 Business environment is said to be uncertain as :
(A) Different elements or parts of business environment are closely interrelated.

(B) It differs from country to country.
(C) It is difficult to predict future happenings especially when environment
changes are taking place too frequently.
(D) It consists of numerous interrelated forces which arise from different sources.
21 The sum total of all individuals, institutions and other forces that are outside the
control of a business enterprise but that may affect its
performance is known as
(A) Business environment

(B) Social environment
(C) Political environment
(D) Economic environment.
22 Even though the political conditions vary from country to country, they impact the
sentiment of an investor in the business, if the instability of the
political conditions cause uncertainty and make it difficult for him to predict the
future. Which feature of the business environment is being
highlighted in the above statement ?
(A) Specific and general forces

(B) Dynamic nature
(C) Relativity
(D) All of the above
23 "The increase in the demand for many Avurvedic medicines, health products and
services in the past few months, is related to the need for building immunity and an
increased awareness for health care due to the spread of Coronavirus." Identify the
feature of business environment being described above.
(A) Specific and general forces

(B) Inter-relatedness
(C) Relativity
(D) None of the above
24 Which of the following is the feature of Business Environment?
(A) It is a relative concept since it differs from country to country and even region to
region.
(B) It enables the firm to identify opportunities and getting the first mover advantage.
(C) It helps in tapping useful resources.
25 The term 'Business Environment' means the sum total of:
(A) All individuals

(B) Institutions
(C) Other forces that are outside the control of a business enterprise
26 "The shift of demand from soft drinks to juices is an opportunity for juice
companies and threat for soft drink companies." Identify the feature of
business environment:
(A) Relativity
(C) Uncertainty
(B) Complexity
(D) Dynamic
27 Which of the following statements is incorrect?
(A) Business environment is a relative concept.

(B) Business environment is the sum total of all things internal to business firms.
(C) Opportunities refer to the positive internal trends or changes that will help a firm
to improve its performance.
28 For the following two statements, choose the correct option:
Statement I: Environmental awareness can help managers to identify various threats

on time and serve as an early warning signal.
Statement II: A good understanding of environment by business managers enables
them not only to identify and evaluate, but also to react to the forces external to their
firms.
Choose the correct option from options given below:

(B) Statement Il is correct and statement I is wrong.
(D) Both the statements are wrong.
29 Which of the following is an element of political environment?
(A) Existing structure of the economy in terms of relative role of private and public
sectors.
(B) Rise in the disposable income of people due to increase in the gross domestic
product of a country.
(C) Legislations passed by the government authorities.
(D) Attitude of the elected government representatives towards business.
30 The technique of scientific management given by Taylor which aims to establish
interchangeability of manufactured parts and products is ______
A Method study
B Motion study
C Standardization
D Differential piece wage system
31 Planning is closely connected with ______ and _______
(A) Responsibility and accountability

(B) Delegation and decentralization
(C) Stability and security
(D) Creativity and innovation
32 Planning requires logical and systematic thinking rather than guess work. The
feature of planning being referred to in the above statement is:
(A) Planning is a continuous process

(B) Planning is futuristic
(C) Planning is pervasive
(D) Planning is a mental exercise
33 "Following a pre-decided plan, when circumstances have changed, may not turn
out to be in the organisation's interest." The limitation of planning being referred to in
the above statement is
(A) Planning does not guarantee success

(B) Planning may not work in a dynamic environment
(C) Planning leads to rigidity
(D) Planning is a time-consuming process
34 Which of the following is a feature of Planning ?
(A) Provides directions

(B) Reduces the risks of uncertainty
(C) Focuses on achieving objectives
35 Which step in the process of planning function of management involves weighing
pros and cons of each alternative ?
(A) Developing premises

(B) Identifying alternative courses of action
(C) Evaluating alternative courses
(D) Selecting an alternative
36 The step in the process of 'planning' which is concerned with putting the plan into
action i.e., doing what is required is called:
(A) Implementing the plan

(B) Follow-up action
(C) Developing premises
(D) Selecting an alternative
37 Ritu Kapoor has set up a bakery 'Bakes and Cakes’ in Pune. She receives online
orders for cakes from within the city and supplies them on the same day. She set a
target that she would earn a revenue of Rs 5,00,000 in the first year. She informed her
employees about the target and asked them to contribute ideas to achieve the same.
Ritu Kapoor has performed the first step in the process of one of the functions of
management. The next step to be performed is:
(A) Identifying alternative courses of action

(B) Setting objective
(C) Developing premises
(D) Follow-up action
38 A sanitizer manufacturing company wants to become a market leader. For this
purpose, the manager follows an activity with certain logical
steps. The first step suggested by him is to increase profits by at least 30% in the next
quarter. What will be the last step of the activity being followed
by the manager ?
(A) Follow-up action

(B) Identifying alternative course of action
(C) Setting objectives
(D) Evaluating alternative courses of action
39 Assertion (A): Monitoring of plans is very important to ensure that the plans are
being implemented according to the schedule.
Reason (R): Regular checks and comparisons of the results with set standards are done
to ensure that objectives are achieved
(A) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct
explanation of Assertion (A).
(B) Both Assertion (A) and Reason (R) are true but Reason (R) is not
the correct explanation of Assertion (A).
(C) Assertion (A) is true but Reason (R) is false.
(D) Assertion (A) is false but Reason (R) is true.
40 Assertion (A): Planning is pervasive at all levels of management.
Reason (R): Planning is required in all types of organisations and at all levels of
management.
41 The purpose of 'departmentalisation in the process of 'organising' is:
(A) To adapt changes in the business environment.

(B) To facilitate specialization.
(C) To facilitate expansion and growth of the organization without interrupting the
existing operations.
(D) To help in increasing managerial efficiency.
42 Which of the following statements is correct with reference to 'organising'
function of management ?
(A) Leads to systematic allocation of jobs and facilitates specialization.

(B) Reduces the risk of uncertainty.
(C) Helps in obtaining competent personnel.
(D) Judges accuracy of standards.
43 "While performing the organizing function, jobs are allocated to the members of
each department in accordance with their skills and competencies.’ Identify the step in
the organizing function being discussed above :
(A) Identification and division of work.

(B) Departmentalisation.
(C) Assignment of duties.
(D) Establishment of reporting relationships.
44 Arrange the following steps in the process of organising in the correct sequence :
(A) Assignment of duties

(B) Departmentalisation
(C) Identification and division of work
(D) Establishing reporting relationship
Choose the correct option:
(A) (A) ; (B); (D); (C)

(B) (C); (B); (A); (D)
(C) (C); (B); (D); (A)
(D) (B); (C); (A); D)
45 Which of the following importance of organising stimulates creativity amongst the
managers ?
(A) Development of personnel

(B) Optimum utilization of resources
(C) Informal structure
(D) Grouped structure
46 Agile Pvt. Ltd' manufactures athletic footwear.Owing to its popularity among
sports teams across the country, it recently decided to enter into
manufacturing of sports clothing and accessories. The type of organisational structure
which is suitable for the company is :
(A) Functional structure

(B) Divisional structure
(C) Horizontal structure
(D) Informal structure
47 Which type of organisational structure will you suggest for a firm which has
diversified activities and operations requiring a high degree of
specialisation?
(A) Centralised structure

(B) Decentralised Structure
(C) Divisional structure
(D) Functional structure
48 Assertion (A): Delegation is a pre- requisite to the efficient functioning of an
organization.
Reasoning (R): It enables a manager to use his time on high priority activities.
49 Assertion (A): Authority refers to the official powers and position required to carry
on any task.
Reason (R): Accountability refers to the obligation on the part of the subordinates, to
whom responsibility and authority are granted to see to it that the work is done
50 Assertion (A): It is essential for effective performance that a proper match is made
between the nature of a job and the ability of an individual.
Reason (R): It is not necessary to define the work of different job positions and
accordingly allocate work to various employees.
51 What does workforce analysis reveal?
(A) Number of human resources available.

(B) Type of human resources available.
(C) Both number and type of human resources available.
(D) None of the above.
52 'Workload Analysis' includes which of the following :
(A) The number and type of human resources already available.

(B) The number and type of human resources necessary in future.
(C) Both (A) and (B)
(D) Neither (A) nor (B)
53 Which of the following are the specialized activities performed by Human
Resource Management :
(A) Maintaining labour relations and Union- Management relations

(B) Recruitment
(C) Ensuring social security and welfare of employees
(D) All the above
54 For the following two statements, choose the correct option :
Statement I : Human resources are the foundation of any business.
Statement II : The right people can help you take your business to the top; the wrong
people can break your business.
Choose the correct option from options given below :

(B) Statement II is correct and statement I is wrong
(D) Both the statements are wrong.
55 Which of the following internal source of recruitment involves shifting of an
employee from one job to another, one department to another :
(A) Transfer
(B) Promotion
(D) None of these
56 In which of the following external source of recruitment applicants are introduced
by the present employees :
A Labour contractors
B Recommendation of employees
C Campus recruitment
D Placement agencies and management consultants
Read the following passage and answer the questions
Hema is a permanent employee of a very large company called Global Pvt. Ltd. She
has been working with the company for the last 5 years and
is now eligible for retirement benefits as well. She likes her work and performs her
responsibilities with due diligence. She has always displayed
utmost dedication while being at work. As per the job agreement, she had to work for
40 hours per week and was free to work overtime. Hema
worked overtime during the weekdays and on some occasions, she also used to work
on weekends for 8 to 10 hours.
On account of which she fell sick and had to take leave from her work as she got
hospitalized for a fairly long period of time. The company did not show any concern
and neither did it enquire about her health.
She realised that on one hand, she was able to fulfill only some of her needs as she
only had the stability of income and pension plans since she had completed 5 years
already with the organization.
On the other hand, some other needs still remained unfulfilled which she realized on
account of the indifferent attitude of the company during her sickness. Thus, Hema
felt that though her most basic needs are being met as per Maslow's need hierarchy
theory, she has a long way to go before her highest level needs are met
57 Which of the following need of Hema is being fulfilled?
(A) Security needs

(B) Belongingness needs
(C) Esteem needs
58 Which need of Hema is not being fulfilled ?
(A) Belongingness Needs

(B) Esteem Needs
(D) Neither (A) nor (B)
59 In the light of the above case, what are the most basic needs of Hema known as ?
(A) Safety needs

(B) Affiliation needs
(C) Physiological needs
(D) Self-actualization Needs
60 In the light of the above case, which is the highest level of needs of Hema which
she believes will take a fairly long time to fulfill ?
(A) Security needs

(B) Belongingness needs
(C) Esteem needs
(D)Self-actualization needs
61 Identify an important principle of management control in which only significant
deviations which go beyond the permissible limit should be brought to the notice of
management.
(A) Management by control

(B) Control by exception
(C) Critical point control
(D) Both (A) and (B)
62 Which of the following steps in the Controlling process state that comparison
becomes easier when standards are set in quantitative terms ?
(A) Analysing deviations

(B) Measurement of actual performance
(C) Comparing actual performance with standards
(D) Setting performance standards
63 An important project at AMB Consultants is running behind schedule by a month.
This has upset their clients and might affect the reputation of the company in the long
run. No managerial action like assigning more
workers, equipment or giving overtime giving has been able to solve the problem.
What managerial action may now be taken by the company to avoid such a situation
from arising in future?
(A) Revise the schedule

(B) Assigning additional workers and equipment to the project
(C) Get permission for further overtime work
(D) Both (B) and (C)
64 Controlling means ensuring that activities in an organisation are performed as per
the
(A) Plans
(C) Resources
(B) Goals
(D) None of these
65 What should be the 'focus point' for a manager while controlling, as controlling at
each and every step is not possible ?
(A) Special area

(B) Key result area
(C) Normal area
(D) None of these
66 An effort to control everything may end up in controlling nothing is related to:
(A) Critical Point Control

(B) Management by Exception
(C) Management by Information
(D) Key Result Areas
67 What should be the 'focus point' for a manager while controlling, as controlling at
each and every step is not possible ?
(A) Analysing deviations

(B) Measurement of actual performance
(C) Comparing actual performance with standards
(D) Setting performance standards
68 "Employee know well in advance what they are expected to do and what are the
standards of performance on the basis of which they will be appraised, which inturn
help them to give better performance.
Which importance of controlling is highlighted above?
(A) Facilitating coordination in action

(B) Making efficient use of resources
(C) Accomplishing organisational goals
(D) Improves employee motivation
69 Which of the following statements is false regarding financial management?
(A) Aims at ensuring availability of enough funds whenever required.

(B) Aims at reducing the cost of funds procured.
(C) Is concerned with optimal procurement as well as usage of finance.
(D) Facilitates price discovery for securities of
company.
70 The foremost objective of financial management is :
(A) Maximisation of market share

(B) Maximisation of shareholders' wealth
(C) Maintenance of liquidity
(D) Profit maximisation
71 For optimal procurement of funds, a finance manager identifies different available
sources and compares those items in terms of cost and
associated risks. Identify concept highlighted in the above lines.
(A) Financial management

(B) Financial decisions
(C) Working capital
72 Which of the financial decisions is about the quantum of finance to be raised from
various long-term sources ?
(A) Investment
(C) Financing
(B) Dividend
(D) None of these
73 A decision to acquire a new and modern plant to upgrade an old one is known as
...... decision.
(A) Financing
(C) Investment
(B) Working capital
(D) Dividend
74 Which of the following statements is false regarding financial management ?
(A) Money required for carrying out business activities is called business finance.
(B) For optimal procurement, different available sources of finance are identified and
finance compared in terms of their costs and associated risks.
(C) The objective of financial management is to minimise the current price of equity
shares.
75 Dilip is the finance manager of Venus Ltd. He is facing difficulty in deciding the
amount of profit earned by the company that should be
distributed as dividend to the shareholders. In the current year, the company earned
high profit. However, Dilip thinks that it is better
to declare higher dividend as he is sure about the earning potential of the company in
the coming years. Which of the following factors affected Dilip's choice regarding
dividend decision.
(A) Taxation Policy

(B) Cash Flow Position
(C) Stability of dividends
(D) Shareholders preference
76 Tractors Pvt. Ltd. producing 2,00,000trucks and generating revenue of Rs 2,000
crores annually, has recently acquired the world's second largest truck manufacturing
company. After this acquisition, Tractors Pvt.
Ltd. will become the world's largest truck manufacturer. For financing the acquisition,
the company had to arrange about Rs 1,00,000 crores through debt and equity...............
function is being performed by the company
for arranging the funds through debt and equity.
(A) Investment
(C) Dividend
(B) Financing
(D) All of these
77 Assertion (A): Certificates of Deposit (CD) are secured, negotiable, long-term
instruments in bearer form.
Reason (R): A rise in call money rates makes other sources of finance such as
commercial paper and certificates of deposit cheaper in comparison as banks raise
funds from these sources .
78 Assertion (A): A commercial bill is a bill of exchange used to finance the working
capital requirements of business firms.
Reason (R): Commercial bill is a short-term, negotiable, self-liquidating instrument

which is used to finance the credit sales of firms .
78 Assertion (A): The primary market is also known as the new issues market.
Reason (R): It deals with new securities being issued for the first time.
79 Assertion (A): An ideal capital market is one where finance is available at
reasonable cost.
Reason (R): Capital market is a market where low risk, unsecured and short-term debt
instruments that are highly liquid, are issued and actively traded everyday.
80 Assertion (A): Stock exchange contributes to economic growth.
Reason (R): Through the process of disinvestment and reinvestment, savings get
channelised into their most productive investment avenues.
81 Assertion (A): Stock exchange provides safety to dealings and investment.
Reason (R): Transactions on the stock exchange are conducted only amongst its
members with adequate transparency.
82 The function of marketing that involves physical movement of goods from one
place to another is called :
(A) Promotion
(B) Transportation
(C) Storage and warehousing
(D) Customer support services
83 Which of the following activities is not considered to be part of customer support
services?
(A) After sales services

(B) Handling customer complaints and adjustments
(C) Procuring credit services
(D) Identifying the needs of the customers and
taking various marketing decisions
84 Which of the following options explains the 'standardisation and grading’
function of marketing?
(A) It affects the success or failure of a product in the market.

(B) It refers to designing and developing the package for the products.
(C) It helps in achieving uniformity and consistency in the output and classifies
products into output different groups based on their size.
(D) It reduces the need for inspection of products.
85 Which of the following functions of marketing can improve performance of the
product and also give it a competitive advantage in the market by
attracting the target customers ?
(A) Marketing planning

(B) Product designing and development
(C) Promotion
(D) Branding
86 The function of marketing, which involves taking decisions regarding channels of
distribution or marketing intermediaries, is called:
(A) Physical distribution

(B) Promotion
(C) Warehousing
(D) Marketing planning
87 Which of the following statements is incorrect ?
(A) Marketing is a social process

(B) Focus of the marketing activities is on customer needs
(C) Marketing is merely a post-production activity.
(D) Marketing mix is a wider term than product mix
88 ________ is an important function of marketing which is important not only for
protection of the product but also serves as a promotional tool.
(A) Grading
(B) Labeling
(C) Packaging
(D) Branding
89 _______ is a process of classification of products into different groups on the basis
of some important characteristics such as quality, size, etc.
(A) Standardization
(B) Grading
(C) Product Development
(D) Selling
90 A person feeling hungry may get food by offering to give money or some other
product or service in return to someone who is willing to accept the
same for food. The important feature of marketing illustrated above is:
(A) Exchange mechanism

(B) Customer value
(C) Creating a market offering
(D) Needs and wants
91 Zolo, a marketer of cars having 40 % of the current market share of the country
aims at increasing the market share to 70% in next few years. For
achieving this objective, the manager of the company specified the action programme
covering various aspects. Identify the function of marketing
discussed above :
(A) Customer support services

(B) Gathering and analysing market information
(C) Product designing and development
(D) Marketing Planning
92 Name the function of management which helps in the formulation of future plans,
in the light of the problems that were identified and thus, helps in better planning in
the future period.
(A) Planning
(C) Directing
(B) Organising
(D) Controlling
93 Ronit Raj, a marketing manager is a patient of diabetes for which he takes
medicines regularly. One day, on his tour to Patna, he met with an accident and was
hospitalised. Due to doctors' negligence a delicate nerve of his right leg was cut
rendering him crippled throughout his life. Identify the consumer right that has been
violated by the doctors under the Consumer Protection Act, 2019 in the above
situation.
(A) Right to Choose

(B) Right to be Informed
(C) Right to be Heard
(D) Right to be Protected
94 Which of the following statements is true?
(A) Asserting oneself to ensure that one gets a fair deal is the right of a consumer.
(B) Right to seek redressal entitles the consumer to get relief in case the product or
service falls short of his expectation.
(C) Right to be heard empowers a consumer to have access to a variety of products
and services.
(D) A case decided by the District Commission,
can be appealed before the Supreme Court.
95 Under The Consumer Protection Act, 2019, can be approached to file a
complaint by the legal heir of a deceased consumer if compensation claimed is Rs 3
crores.
(A) District Commission

(B) State Commission
(C) National Commission
96 Pragya bought an iron of reputed brand for Rs 1,500 but it caused an electric shock
while it was being used. Pragya wants to exercise her 'Right. Identify the right which
she can exercise.
(A) Right to Choose

(B) Right to be Informed
(C) Right to be Heard
(D) Right to be Protected
97 Your mother purchased a washing machine for Rs 10,000 from an authorised
dealer of the manufacturer with a verbal guarantee that the
machine will be replaced with a new one if any of its parts becomes defective within 3
months from the date of purchase. The motor
of the machine was burnt within 15 days of its purchase. On complaining, the seller
refused to replace the machine. Name the redressal
agency under Consumer Protection Act Act where your mother can file the complaint.
(A) District Commission

(B) State Commission
(C) National Commission
98 Assertion (A): The Consumer Protection Act, 2019 has not defined the criteria of
Consumer Disputes Redressal Commission (CDRCs).
Reason (R): Under the Consumer Protection Act. 2019 the National CDRC will hear
Act, National will hear complaints worth more than Rs 10 crore .
99 Assertion (A): It is the responsibility of the consumer to buy only standardised
goods as they provide quality assurance.
Reason (R): The consumers have certain responsibilities to follow and should keep a
few things in mind while purchasing goods and services.
100 Assertion (A): Many enlightened business firms have set up their own consumer
service and grievance cells.
Reason (R); The consumer has a right to file a complaint and to be heard in case of
dissatisfaction with a good or a service.
101 Efficiency is concerned with
(A) Doing the right thing

(B) Doing things right
(C) Achieving end results
102 Effectiveness relates to
(A) Doing the right task

(B) Completing activities
(C) Achieving goals
103 Which of the following is a function of top level management?
(a) Ensuring quality of output

(b) Assigning necessary duties and responsibilities to their departments
(c) Taking responsibility for all the activities of the business and its impact on
the society
(d) Ensuring that the safety standards are maintained within the organisation.
104 Which of the following statements is not true for lower level management?
(a) Analyse the business environment and its implications for the survival of
the business.
(b) Ensure the quality of the output
(c) They strive to reduce the wastage of resources
(d) They ensure that the safety standards are maintained within the
organisation.
105 The authority-responsibility relationships that exist within the organisation
give rise to
(a) Different functions within the organisation

(b) Different levels in the organisation
(c) Management as a multidimensional activity
(d) Management as a group activity
106 Management is equally important to run a political organisation as it is to
run an economic organisation. Which feature of management is being
reflected in the given statement?
(a) Management is goal oriented

(b) Management is multidimensional
(c) Management is all pervasive
(d) Management is a group activity
107 Management is considered important because
(A) It helps an organisation to adapt to the changes

(B) Seeks to integrate individual efforts
(C) It helps in development of the society
108 Identify the level of management which does not interact with the work
force directly.
(a) Supervisory management

(b) Operational management
(c) First line managers
(d) Middle level management
109 Mridul and his brother Rehan started a business of making handmade cards from
waste material and named it Fantansy Their business started flourishing. They
formulated attainable and time-bound overall goals and also framed strategies for the
achievement of these goals. For this, they gave permission to appoint the required
people who would be responsible for implementing and controlling those strategies.
On the basis of the functions highlighted above, identify the level at which the people
will be appointed for implementing and controlling the strategies :
(a) Top-level
(b) Middle-level
(c) Supervisory-level
(d) At all levels
110 The Production Manager of RK Ltd. Kushagra is very popular among his
subordinates, He believes in application of scientific principles of management to his
organisation to increase productivity. Moreover, he applies them in a personalised and a
skilful manner in the light of the realities of a given situation. Being involved in the
activities of the organisation, he studies critical situation and formulates his own theories
for a given situation. The nature of management discussed in the above case is:
(a)Management as a Science
(b) Management as an Art
(c) Management as an Inexact Science
(d) Management as both, an Art and a Science
111 Rishitosh Mukerjee has recently joined AMV Ltd, a company manufacturing
refrigerators. He found char his department was under-staffed and other departments
were not cooperating with his department for smooth functioning of the organization.
Therefore, he ensured that his department has the required number of employees and its
cooperation with other departments is
improved. Identify the level at which Rishitosh Mukerjee was working.
(a) Top Level Management

(b) Middle Level Management
(c) Operational Management
(d) None of these
112 Hema is one of the most successful managers of her company, 'Kobe Ltd.' She
uses her creativity and initiative in handling challenging situations at work. The
knowledge gained by her during her student days at a renowned management institute
as well as through her observation and experience over the years is applied by Hema in
a skillful manner in the context of the realities of a given situation. She often reads
books and other literature in various fields of management to keep her knowledge
updated. An aspect of the nature of management is being highlighted in the above
description. Identify the aspect.
(a) Management as a science

(b) Management as an art
(c) Management as a profession
(d) Management is both art and science
113 In X Ltd., the purchase department purchased 10 tonnes of raw material for the
production department. However, the production department needed just 7 tonnes.
Due to this reason, goods were over produced and were not accepted by Sales
department. As a result, some goods remained unsold. Which aspect of management is
lacking?
(a) Organising
(b) Coordination
(c) Staffing
(d) Controlling
114 The manager of Beta Ltd. is very efficient and effective and makes sure that all the
employees and workers in his team perform the task on time with minimum cost. His
main focus is on cost reduction. So he never listens to the demand of workers for
increasing wages. He even gives no opportunity to workers for promotion. As a result
workers started becoming frustrated and disheartened all the time. Which objective of
management could not be achieved by the manager?
(a) Organisational Objectives

(b) Social Objectives
(c) Personnel Objectives
(d) None of these
115 Rajiv Automobiles aims to produce and sell 1,00,000 cars in 2019. To achieve this
objective, the production department strives for timely production and sales department
takes all possible steps to sell them. Due to combined efforts of all the departments; the
company is able to achieve its target. Which of the following point of importance of
management is highlighted in the given case”
(a) Management helps in achieving group goals

(b) Management increases efficiency
(c) Management creates a dynamic organisation
(d) Management helps in achieving personal objectives
116 Ashutosh Goenka was working in 'Axe Ltd."', a company manufacturing air
purifiers. He found that the profits had started declining from the last six months.
Profit has an implication for the survival of the firm, so he analysed the business
environment to find out the reasons for this decline. Identify the level of management
at which Ashutosh Goenka was working.
(a) Top Level Management

(b) Middle Level Management
(c) Operational Management
(d) None of these
117 Hero Ltd.'s target is to produce 10,000 shirts per month at a cost of Rs 150 per
shirt. The Production Manager was able to produce 10,000 shirts at a cost of Rs 140
per shirt but not within the stipulated time. As a result, there was loss of revenue. In
this case the Production Manager is ________
(a) efficient but not effective

(b) effective but not efficient
(c) both effective and efficient
(d) Neither effective nor efficient
118 Tina, a manager of Shikhar Automobiles Led.; establishes an atmosphere that
encourages employees to do their best. She also creates an environment that makes
them want to work. She directs through praise and criticism in such a way that it
brings out the best in the employee. Identify the concept highlighted in the above
para.
(a) Management
(b) Coordination
(c) Organising
(d) Directing
119 Directors of Aman Ltd. assigned the task of implementing the plans and policies
framed by the board to all the departmental heads. Departmental heads appointed
supervisors, superintendent, executives, etc. so that work can be assigned to workers
as per the plan. Supervisors kept a check on workers as per the plan.
Identify the feature of management highlighted in above para.
(a) Management is multi-dimensional

(b) Management is a group activity
(c) Management is a dynamic function
(d) Management is a goal-oriented process
120 Social-Connect Pvt. Ltd. is a mobile manufacturing company. The manager of the
company observed that the market is dynamic and a lot of changes were taking place
in the mobile market and hence, the risk of the product becoming obsolete is high.
The designs of the phones are governed by requirements and preferences of the
customers. He started incorporating new and advanced features taking clue from the
consumers and with the help of his workers.
Identify the characteristic of management highlighted in this case.
(a) Management is multi-dimensional

() Management is a dynamic function
121 Anushka Fabric Led. has been able to achieve its production targets as per plans
using a new German technology. Its employees are happy and satisfied with their pay
scale and working environment in the organisation. All the work proceeds as per plans
and there is orderliness in the entire functioning of the organisation. Identify the
feature of the management discussed above.
(a) Management is an intangible force

(c) Management is a dynamic function
122 Management is concerned with the efficient use of resources because
(a) they reduce costs

(b) they lead to higher profits.
(c) Both A and B
(d) they help in finishing the given task on time.
123 ____ function of management decides who will do a particular task, where it will
be done, and when it will be done.
(a) Planning
(b) Organising
(c) Directing
(d) Controlling
124 The main task of the middle level managers is _______
(a) to integrate diverse elements and coordinate the activities of different departments
according to the overall objectives of the organisation.
(b) to carry out the plans formulated by the top managers.
(c) to cooperate with other departments for smooth functioning of the organisation.
(d) to directly oversee the efforts of the workforce.
125 Supervisory management plays a very important role of the organisation since
_____________
(a) They interest with the actual workforce and pass in instructions of the middle
management to the workers.
(b) Supervisors directly oversee the efforts of the workforce and the quality and
quantity of ourput depends on the hard work, discipline and loyalty of the workforce.
(c) It is through their efforts that quality of outpur is maintained, wastage of materials
is minimised and safety standards are maintained.
(d) All of the above
126 _______ is concerned with end result
(a) Effectiveness
(b) Efficiency
(c) Management
(d) Coordination
127 The primary reason for coordination is that ______
(a) It integrates the efforts of individuals, departments and specialists.

(b) Départments and individuals in the organisation are interdependent, ie, they
depend on each other for information and resources to perform their respective
activities.
(c) There is a need to harmonise individual goals and organisational goals.
(d) It is a continuous process .
128 Which of the following statements is not relevant to the concept of
'Management as an inexact science'?
(a) The principles of management lack universal validity

(b) The principles of management lack universal applicability
(c) The principles of management have to be modified according to the given
situation
(d) Management involves dealing with human behaviour and outcomes cannot
be predicted with utmost accuracy
129 Suhasini the general manager of the fab mart, performs the managerial
functions of planning, organising, staffing, directing and controlling as an
ongoing process. Which management feature is highlighted by this ?
(A) Management is a goal oriented process

(B) Management is a continuous process
(C) Management is multi dimensional
(D) management is a dynamic function
130 Making timetable in an educational institute is an example of _____
(A) Organising
(B) Coordination
(C) Controlling
(D) None of these
131 Match the following :
Column I Column II
(a) Pervasive (i) Begins at the planning

stage and continues till
controlling
(b) Continuous process (ii) Unifies unrelated or
diverse activities or interests
(c) Deliberate function (iii) Required at all the levels

of management
(d) Integrative function (iv) Conscious effort by the
manager
(A) (i),(iv),(iii),(ii)
(B) (iii),(i),(iv),(ii)
(C) (iv),(iii),(i),(ii)
(D) (ii),(iv),(i),(iii)
132 Management is ___ as it can’t be seen but its effect can be felt in the form
of results like whether the objectives are met and whether people are
motivated or not and there is orderliness and coordination in the work
environment.
(A) Intangible force

(B) Tangible force
(C) Internal force
(D) External force
133 At Times a business may concentrate more on producing goods with
fewer resources i.e cutting down cost but not achieving the target
production. Consequently, the goods do not reach the market and hence
the demand for them declines and competitors enter the market. Which
aspect of management was ignored in this situation?
(A) Efficiency
(B) Effectiveness
(C) Productivity
(D) Coordination
134 The subject of management is taught in different institutions. Some of
these have been set up with the specific purpose of providing
management education such as the Indian Institute of management in
India. Entry to different institutes is usually through an examination. Which
aspect of management is highlighted in aforesaid statement?
(A) Management as a science

(B) Management as an art
(C) Management as a science and art
(D) Management as a profession
135 Through their efforts quality of output is maintained, wastage of material is
minimised and safety standards are maintained. Which level of
management is highlighted in the aforesaid statement?
(A) Top level of management

(B) Middle level of management
(C) Operational management
(D) None of these
136 Management translates the works to be carried out in terms of goals to be
achieved and assigns the means to achieve it. This statement relates to :
(a) Management of work

(b) Management of people
(c) Management of operations
137 The main task of this level of management is to determine the overall
organisational objectives and strategies for their realisation.
(a) Operational management

(b) Middle level management
(c) First line managers
(d) Top level management
138 Arun is responsible for making annual report appraisal report of line
managers . At which level of management is Arun working ?
(A) Top
(B) Middle
(C) Lower
139 Coordination unifies unrelated or diverse interests into purposeful activity .
Identify the feature of management .
(A) Coordination is a continuous process

(B) Coordination is the responsibility of all managers
(C) Coordination ensures unity of action
(D) Coordination integrates group efforts
140 A doctor has to obtain certificate from the Medical council of India to
practice his medical profession . Which feature of the profession is
revealed here ?
(A) Ethical code of conduct

(B) Restricted entry
(C) Service motive
(D) Professional association
141 Saksham is responsible for taking decision on which machinery to be
purchased to improve the productivity of the organisation . At which level
Saksham is working ?
(A) Top
(B) Middle
(C) Lower
(D) Supervisory
142 It is generally seen that individual in an organisation resist change as it
often means moving from a familiar, secure environment into a newer and
more challenging one. Which point of importance of management has been
discussed here?
(A) Management helps in achieving personal objectives

(B) Management helps in achieving group goals
(C) Management helps in development of society
(D) Management creates a dynamic organisation
143 Siyaram Ltd targets to produce 10,000 shirts per month at a cost of Rs
150 per shirt. The production manager could achieve this target at the cost of
Rs 160 per shirt do you think the production manager is effective & efficient ?
A No, he is not effective

B Yes, he is effective
C He is efficient only
D No he is neither effective nor efficient
144 In today’s scenario, organisations look for individuals with the specific
qualification and experience to manage them. It has also been observed that
there has been an increase in the corporate form of business and increasing
emphasis is on managed business concerns.
What does the above statement imply?
A Management as an art
B Management as a profession
C Management as a science
D None of the above
145 Name the level of management which is a team consisting of managers
from different functional levels,heading finance, marketing, etc, for example,
chief finance officer, Vice President (marketing) .
A Top
B Middle
C Lower /supervisory
D None of the above
146 Sunil Mukherjee has recently joined a MV Limited, a company
manufacturing refrigerators. He found that his department was understaffed
and other departments were not cooperating with his department for the
smooth functioning of the organisation. Therefore, he ensured that his
department has the required number of employees and its cooperation with
other departments is improved. Identify the level at which Sunil Mukherjee
was working.
A Top
B Middle
C Lower
D None of the above
147 Name the function of management which helps in the formulation of future
plans, in the light of the problems that were identified and thus , helps in better
planning in the future period.
(A) Planning
(B) Organising
(C) Directing
(D) Controlling
148 Read the following passage and answer the questions :
Sonia is the branch manager of ABC handicrafts Private Limited. The

company’s objective is to promote the sales of Indian handloom and
handicraft products. It sells Fabrics, furnishings, ready-made and household
items which are made out of traditional Indian fabrics. Sonia decide quantities,
variety, colour and texture of all the above items and then allocate resources
for the purchase from different suppliers.
She appoints a team of designers and crafts people in the company who
developed some prints for bed covers in bright colour on silk.
Although the products looked very attractive and impressive, they were
relatively expensive on the front of affordability for an average customer.
Sonia suggested that they should keep the silk bedcovers for special festive
occasions and offer the cotton bed covers on a regular basis to keep the cost
under control.
148 She appoints a team of designers and crafts people in the company who
developed some prints for bed covers in bright colour on silk.
Which function of management is highlighted in this context ?
(A) Controlling
(B) Staffing
(C) Planning
(D) Directing
149 The company’s objective is to promote the sales of Indian handloom and
handicraft products. The above links focus on which feature of management ?
(A) Management is an intangible force

(B) Management is a goal oriented process
(C) Management is pervasive in nature
(D) Management is a continuous process
150 With reference to the above case ,at which level of management Sonia is
working ?
(A) Lower level

(B) Top-level
(C) Middle level
(D) Shop-floor level
151 Sonia suggested that they should keep the silk bedcovers for special
festive occasions and offer the cotton bed covers on a regular basis to keep
the cost under control.
Which function of management is highlighted in this context ?
(A) Controlling
(B) Staffing
(C) Organising
(D) Planning
152 Sonia offers the cotton bed covers on a regular basis to keep the cost under control. Which
aspect of management is discussed here ?
(A) Effectiveness
(B) Efficiency
(C) Cooperation
(D) Coordination
153 Top level does not
(A) Control the activities of all the departments of the

organisation
(B) Make sub plans for the lower level
(C) Determine the objectives and policies of the organisation
(D) Establish contracts with the outside world
154 The principles of management are said to be flexible as:
(a) they aim at influencing behaviour of human beings.

(b) they are general guidelines to action, but do not provide
readymade solutions to management problems.
Let they can be modified by the manager when the situation so
demands.
(d) their application is dependent upon the prevailing situation at
a particular point of time.
155 "Management principles are not as rigid as principles of pure
science." Which of the following best describes the given
statement?
(a) Management principles deal with human behaviour and, thus,

are to be applied creatively given the demands of the situation.
(b) Principles of management are formed after research in work
situations, which are technical in nature.
(c) Principles of management contribute towards the
development of management both as a science and as an art.
(d) None of the above
156 The principles of management are intended to apply to all
types of organisations, business as well as non-business, small as
well large, public sector as well as private sector, manufacturing
as well as the services sectors. However, the extent of their
applicability would vary with the
(a) nature of the organisation

(b) business activity
(c) scale of operations
(d) All of these
157 Sitaram, the production manager of X Ltd., wants to increase
the
speed of packaging. In order to identify and eliminate
unnecessary and unproductive movements of workers in
packaging, he installed a CCTV camera in the factory. Which
technique of scientific management is adopted by Sitaram?
(a) Time Study

(b) Method Study
(e) Motion Study
(d) Fatigue Study
158 Ram Kishan is the owner of a shoe manufacturing factory. He
follows the traditional practice of fixing standard time of work
based on his own past experiences. He could not match the
supply with the demand for shoes produced in his factory. His son,
Shyam who has done MBA from EMS joined business and
suggested to fix the standard time by analysing the work
scientifically. The production increased and supply could match
the demand. Which principle of scientific management of Taylor
is highlighted in above case?
(a) Science, not rule of thumb

(b) Cooperation, not individualism
(c) Harmony, not discord
(d) Development of each and every person to his/her greatest
159 Beena, a student of management, likes to relate what she
learnt in class to real life situations. She observed many situations
while watching educational programmes on television that
remind her of concepts of scientific Management. In one such
programme, factories manufacturing parts for products like
automobiles, computers and mobile phones were being telecast.
Name the technique of Scientific management that should be
adhered to, while manufacturing parts for such products.
(a) Functional foremanship

(b) Standardisation and Simplification of work
(c) Differential Piece Wage System
(d) Method Study
160 Pawan is working as a 'production manager' in CFL Ltd.
engaged in manufacturing of CFL bulbs. There is no class conflict
between the management and workers. The working conditions
are very good. The company is earning huge profits. As a policy
matter, management is sharing the gains with the workers
because they believe that prosperity of the company cannot exist
for a long time without the prosperity of the employees. Identify
the principle of scientific management described in the above
para.

(b) Cooperation, not individualism
(c) Harmony, not discord
161 Kushal Ltd. is a leading automobile company in which the
various departments are setting up their own objectives without
paying
any interest to the organisational objectives. Identify the principle
of management which has been overlooked by this organisation.
(a) Division of work

(c) Initiative
(b) Subordination of Individual Interest to General Interest
(d) Scalar Chain
162 The manager of an organisation knows that one of the newly
appointed workers belongs to the reserved category and he
always
undermines that employee's performance. Identify the principle of
management violated by the manager.
(a) Remuneration of Employees

(b) Initiative
(c) Equity
(d) Stability of personnel
163 In the factory set-up / system ,Taylor concentrated on improving
the performance of the managerial figure with whom the workers are
in face-to-face contact on a daily basis. He is the pivot around whom
revolves the entire production planning, implementation and control.
In fact, Taylor identified a list of qualities of that person such as
intelligence, education, tact, grit,judgement, special knowledge,
manual dexterity; and energy, honesty and good health. Taylor found
that no single person could fit them all. This prompted him to suggest
a technique of scientific management which is an extension of the
principle of division of work and specialisation to the shop floor. This
concept was extended to the lowest level of the shop floor. Identify
the technique of scientific management discussed in the above
paragraph.
(a) Functional foremanship

(b) Standardisation and Simplification of work
164 According to Fayol, a manager should not fall into temptation
of misusing his powers for individual/ family benefit at the cost
of larger interest of the workers/ company. This exemplary
behaviour of the manager will raise his stature in the eyes of the
workers and at the same time will ensure same behaviour by
them. Identify the principle of management discussed.
(a) Initiative
(b) Espirit de corps
(c) Discipline
(d) Subordination of individual interest to general interest
165 Rishabh, a manager, very often speaks to people at all levels,
passing on instructions regarding his department and also the
other
departments. Which principle of management is being
overlooked?
(a) Scalar Chain

(b) Division of work
(d) Subordination of Individual Interest to General Interest
(c) Initiative
166 Appliances India Ltd is engaged in manufacturing and
distribution of home appliances since 1987. It has a good name in
the
market as the company is producing good quality appliances. It
has separate departments for manufacturing, finance, sales,
maintenance services and technical services to achieve
specialisation. Since the areas of operation of the company have
increased and customers have become more demanding, the
company decided to modify the existing principle of management
to meet the changing requirements of the environment. The general
principle of management which the company wants to modify to
meet the changing requirements is
(a) Unity of command
(b) Unjty of direction
(c) Authority and Responsibility
167 According to Fayol, "Good sense and experience are needed
to ensure fairness to all employees, who should be treated as
fairly as
possible". However, Fayol does not rule out use of force
sometimes. Rather he says that lazy personnel should be dealt
sternly to send the message that everyone is equal in the eyes of
the management. Identify the principle of management
highlighted above.
(a) Initiative
(b) Equity
(c) Remuneration of Employees
168 Name the principle of management which requires
judicious application of penalties by the management.
(a) Discipline
(b) Scalar Chain
(c) Order
(d) Unity of direction
169 Why did Fayol introduce the concept of

Gang Plank in the principle of scalar chain ?
(a) To avoid delay in communication

(b) To create formal lines of authority from top to
bottom
(c) To improve effectiveness of communication
(d) None of these
170 Fayol points out the danger and costs of unncessary labour
turnover in one of his principles . Name this principle
(a) Initiative
(b) Espirit de corps
(c) Division of work
171 For the last two years, Tulip Industries is not functioning
smoothly and systematically. The relations between
management and employees are becoming bitter day-by-day.
After a complete analysis, it was observed that employees are not
working effectively and efficiently and management is not
fulfilling its commitment of increments and promotions. Which
management principle is being ignored in the given case?
(a) Authority and Responsibility

(b) Esprit De Corps
(c) Order
(d) Discipline
172 Management should find one best way to perform a task .
Which technique of scientific management is defined in this
sentence ?
(a) Time study

(b) Method study
(c) Motion study
(d) Fatigue study
173 Following this principle of management will minimise the need
for using penalties, but not following it may result in a loss
coordination. Identify the principle.
(a) Initiative
(b) Esprit De Corps
(c) Discipline
(d) Subordination of Individual Interest to General Interest
174 Kanika and Priyanka are typists in a company having the
same educational qualifications. Kanika is getting Rs 20,000 per
month
and Priyanka 15,000 per month as salary for the same working
hours. Which principle of management is violated in this case?
(a) Equity
(b) Initiative
(c) Remuneration of Employees
175 A manager should have the right to punish a subordinate for
wilfully not obeying a legitimate order but only after sufficient
opportunity has been given to his/her case. Identify the principle
of management highlighted here.
(a)Unity of command
(b) Unity of direction
(c) Authority and Responsibility
(d) Division of work
176 Name the technique of Scientific Management given by Taylor,
with the objective of determining the number of workers to be
employed for a task.
(a) Time Study

(b) Method Study
(c) Motion Study
(d) Fatigue Study
177 According to Taylor, even a small production activity like
loading pigs of iron into boxcars can be scientifically planned and
managed. This can result in tremendous saving of human energy
as well as wastage of time and materials. The more sophisticated
the processes, greater would be the savings. In the present
context, the use of internet has brought about dramatic
improvements in internal efficiencies and customer satisfaction.
Identify the principle of management highlighted above.

(b) Harmony, not discord
(c) Cooperation, not individualism
efficiency
178 Anand was continuously shifted from one job to another in the
organisation without giving him adequate time to settle down in
any department. Identify the principle of management overlooked
here.
(a) Stability of personnel

(b) Order
(c) Esprit De Corps
(d) Discipline
179. Which of the following is not a part of the business
environment of business?
(a) Customers
(b) Suppliers
(c) Competitors
(d) None of the above
180 Which of the following is not a component of specific forces of

business environment?
(a) Technological conditions

(b) Customers
(c) Employees
(d) Investors
181 The growing awareness about healthcare has led to an
increase in the demand for healthcare products and services in the
country. Identify the feature of business environment being
described in the above case.
(a) Dynamic nature

(b) Uncertainty
(c) Relativity
(d) Interrelatedness
182 Since more number of people have become more beauty and
health conscious, our economy has witnessed an unprecedented
surge in the number of health and beauty spas and wellness clinics.
Related feature of business environment being described in the
above lines is —
(a) Totality of external forces

(b) Dynamic nature
(c) Interrelatedness
(d) Relativity
183 'Twinkle Stars' is a well-known resort for organising parties,
especially for children. However, in past 6 months its popularity has
reduced considerably as a new resort with better ambience and
facilities has opened within its vicinity. Name the related feature of
business environment which has influenced the business of
'Twinkle Stars' adversely.

(b) Dynamic nature
(d) Uncertainty
184 Any kind of external devices, like compact discs (CD's) for
computer, have become obsolete. Google, with its Google Drive
service, Apple with its iCloud offering, enables the users store
documents, photos, music and movies on web-based servers.
Identify the feature of business environment being described in the
above lines.
(a) Relativity
(b) Dynamic nature
(c) Uncertainty
185 According to the United Nations Environmental Agency,
the world produces around 300 million tons of plastic each year,
half of which constitutes single-use items. Ford is recycling over one
billion plastic bottles every year to develop elements of the car's interior,
reducing the amount of plastic ending up in a landfill. The American car
maker has revealed that their Romanian-built EcoSport SUVs' carpets are
made using 470 recycled single-use plastic bottles. The process for
making Ford EcoSport carpets involves shredding bottles and their caps
into tiny flakes and then heating them to 260° C. Identify the related
dimension of business environment.
(a) Economic dimension (b) Social dimension

(c) Technological dimension (d) Political dimension
186 . DigiLocker is the country's first secured cloud-based platform
for the storage, issuance and verification of documents with the
Driving Licence & Vehicle Registration System of the Road
Transport Ministry. The integration of a government department
with DigiLocker since its launch last year is one of the biggest of its
kind. It will spare people the trouble of carrying licences & vehicle
papers, which can be accessed on phones using the DigiLocker
app. Identify the related dimension of business environment.
(a) Economic dimension

(b) Technological dimension
(c) Social dimension
(d) Political dimension
187 The Uttarakhand government has developed surveillance
network using latest satellite technology. Under this system, the
state's mining department would be in a position to check illegal
mining activities across the state. The state government is also
considering the use of drones in its proposed campaign against
illegal mining.
Identify the related dimensions of business environment.
(a) Economic dimension and Legal dimension

(b) Social dimension and Economic dimension
(c) Technological dimension and Political dimension
(d) Political dimension and Economic dimension
188 In order to boost and double India's export of goods and
services to over USD 1,000 billion by 2025, it is important to lower
effective corporate tax rate, bring down cost of capital and simplify
regulatory and tax framework. Identify the related dimension of business
environment.
(a) Social dimension and Legal dimension

(b) Technological dimension and Political dimension
(c) Political dimension and Social dimension
(d) Economic dimension and Legal dimension
189 The Economic Survey, 2019 suggests that the psychological
biases can be used in the realm of tax compliance. It is in favour of
using religious norms such "dying in debt is a sin" to improve tax
compliance.
(a) Legal dimension and Social dimension

(b) Social dimension and Economic dimension
(c) Technological dimension and Political dimension
(d) Political dimension and Economic dimension
190 Electric vehicles with zero tail pipe emission are
emerging as a good alternative to problems like climate change,
surging pollution leading to ill health, crude import bill and energy security.
(a) Economic dimension, Legal dimension and Social dimension

(b) Social dimension, Political dimension and Economic dimension
(c) Economic dimension, Technological dimension and Social dimension
(d) Social dimension, Political dimension and Legal dimension
191 'Vo Tummy' began its business by offering the classic
combo of hamburgers and fries. But over time, their customers wanted
healthier foods, so 'Yo Tummy' responded and began offering healthy
alternatives such as salads, fruits, wraps and oatmeal. If 'Yo Tummy'
hadn't responded, they may have lost customers that wanted to eat
healthier foods. The above case highlights one of the points related to
the importance of business environment and its understanding by
managers. Identify it.
(a) It helps in coping with rapid changes. ,

(b) It helps in improving performance.
(c) It helps the firm to identify threats and early warning signals.
(d) It enables the firm to identify opportunities and getting the first mover
advantage.
192 As a result of major government initiatives, more and more
people are going 'green'. In order to keep in line with the trend,
'Clapaway' a carpet cleaning company has advertised that they only
use natural cleaners that come from renewable resources and that
all their service vehicles are hybrid vehicles that use both gas and
electricity. Identify one of the points related to the importance of
business environment and its understanding by managers which is
being highlighted in the above case.
(a) It helps in assisting in planning and policy formulation.

(b) It helps in coping with rapid changes.
(c) It helps in im proving perform ance.
(d) It enables the firm to identify opportunities and getting the first
mover advantage.
193 According to the World Health Organization, 39% of adults are
overweight. Over the last 40 years, the prevalence of obesity has
tripled around the world. With over half of consumers drinking at
least one sugary drink on a given day, regulations towards the
beverage sector are likely to become increasingly onerous. In the
U.K., for example, a sugar tax was introduced in 2018 on
beverages containing more than 5% sugar.
(a) Legal dimension and Social dimension

(b) Social dimension and Technological dimension
(c) Technological dimension and Legal dimension
(d) Political dimension and Technological dimension
194 India's population is expected to grow under 0.5 per cent during
2031-41 due to decline in fertility rate and increase in life
expectancy. These changes in India's demography will also have
implications such as the proportion of elementary school-going
children will witness significant declines, lack of hospital beds and
increase in retirement age. The related feature of business
environment being described in the above lines is

(b) Dynamic nature
(d) Relativity
195 India continues to be a lower-middle-income country along with
46 others, while Sri Lanka has climbed to the upper-middle-income
group for the fiscal year (FY) 2020, according to the World Bank's
classification of countries by income levels, released on July 1,
2019.
(a) Social dimension (b) Technological dimension

(c) Economic dimension (d) Political dimension
196 According to a report by the India Staffing Federation (1SF),
India has emerged as the fifth largest market worldwide in flexi-
staffing in 2018 and the country would have 6.1 million flexi-
workforce by 2021. It showed that Haryana, Gujarat, Karnataka,
Madhya Pradesh and Telangana are the states with high growth
potential for flexi- staffing but Andhra Pradesh tops the list of states
with favourable business environment. Identify the feature of
business environment being discussed above.
(a) Relativity
(b) Dynamic nature
(c) Uncertainty
197 Which of the following is a feature of demonetisation?
(a) Tax administration measure

(b) Channelising savings into the formal financial *system
(c) Development of less-cash economy
198 _______ refers to the positive external trends or

changes that will help a firm to improve its
performance.
(a) Opportunities
(b) Threats
(c) Policies
(d) Procedures
199 ______ affect all the firms of an industry equally and indirectly eg : social and
political forces.
(a) Specific forces

(b) General forces
(c) Economic forces
(d) Political forces
200 Which of the following is not a benefit of planning?
(a) Planning reduces overlapping and wasteful

activities.
(b) Planning is a mental exercise.
(c) Planning provides directions.
(d) Planning reduces the risks of uncertainty

BST MCQ Vvi

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BST MCQ Vvi

Uploaded by

Copyright:

Available Formats

MCQ’s Class XII

(A) Effective but not efficient

(A) Management of work

(A) Management is a continuous process.

(A) Management as a science

(A) Existence of theoretical knowledge

(A) Fulfilling social responsibility

Choose the correct option from options given below:

(A) Statement I is correct and statement II is wrong.

(A) Adds to managerial knowledge.

(A) Applicable in large firms

(A) Division of work

(A) Authority and responsibility

(A) Different elements or parts of business environment are closely interrelated.

(A) Business environment

(A) Specific and general forces

(A) Specific and general forces

(A) All individuals

(A) Business environment is a relative concept.

Statement I: Environmental awareness can help managers to identify various threats

Choose the correct option from options given below:

(A) Statement I is correct and statement II is wrong.

(A) Responsibility and accountability

(A) Planning is a continuous process

(A) Planning does not guarantee success

(A) Provides directions

(A) Developing premises

(A) Implementing the plan

(A) Identifying alternative courses of action

(A) Follow-up action

(A) To adapt changes in the business environment.

(A) Leads to systematic allocation of jobs and facilitates specialization.

(A) Identification and division of work.

(A) Assignment of duties

Choose the correct option:

(A) (A) ; (B); (D); (C)

(A) Development of personnel

(A) Functional structure

(A) Centralised structure

(A) Number of human resources available.

(A) The number and type of human resources already available.

(A) Maintaining labour relations and Union- Management relations

Choose the correct option from options given below :

(A) Statement I is correct and statement II is wrong.

(A) Security needs

(A) Belongingness Needs

(A) Safety needs

(A) Security needs

(A) Management by control

(A) Analysing deviations

(A) Revise the schedule

(A) Special area

(A) Critical Point Control

(A) Analysing deviations

(A) Facilitating coordination in action

(A) Aims at ensuring availability of enough funds whenever required.

(A) Maximisation of market share

(A) Financial management

(A) Taxation Policy

Reason (R): Commercial bill is a short-term, negotiable, self-liquidating instrument

(A) After sales services

(A) It affects the success or failure of a product in the market.

(A) Marketing planning