The 12 Competencies of Emotional Intelligence

I'm delighted to share with you matters close to my heart, ideas that I find stimulating,
and some practical tips and leads that you might find useful. At the core, of course,
you’ll find emotional intelligence. But my interests also go far beyond; you’ll get a
taste of that range here. PLUS news you can put to use in your life or work – or in
both. Please join me each month.
First, an announcement...
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A reminder, for those
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driven life in business, the
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Now, let's dive in...
‘Emotional Intelligence’ By Other Names
The Conference Board lists EI as one of the most common areas coaches are asked to
help leaders improve on. But then they list a host of other topics, most of which are
alternate names for parts of what I see as EI.
Likewise, the World Economic Forum in its annual report on what executives see as
essential skills for work in the future list resilience, stress tolerance, flexibility and
influence  —all parts of emotional intelligence.
Here’s my model:
1. Emotional Self Awareness is the ability to know your own emotions and their
effects on your performance. 
2. Self-Regulate is the ability to keep your disruptive emotions and impulses in
check in order to maintain your effectiveness under stressful or even hostile
conditions. 
3. Positivity is the ability to see the best in people, situations, and events so you can
be persistent in pursuing goals despite setbacks and obstacles. 
4. Achieve means that you strive to meet or exceed a standard of excellence by
embracing challenges, taking calculated risks and looking for ways to do things
better.
5. Adaptability means you can stay focused on your goals, but easily adjust how
you get there. You remain flexible in the face of change can juggle multiple
demands, and are open to new situations, ideas or innovative approaches. 
6. Empathy means you have the ability to sense others' feelings; have a desire to
understand how they see things; and take an active interest in their concerns. 
7. Organizational Awareness is the ability to read a group’s emotional currents and
power relationships, identifying influencers, networks, and the dynamics that
matter in decision-making. 
8. Influence refers to the ability to have a positive impact on others and
meaningfully engage people in order to get buy-in or gain their support. 
9. Coach is the ability to further the learning or development of others by
understanding their goals, challenging them, giving them timely feedback, and
offering them support. 
10. Inspire is the ability to bring your best and motivate others around a shared
mission or purpose in order to get the job done.
11. Teamwork is the ability to work with others toward a shared goal; build spirit
and positive relationships; encourage active participation; and share responsibility
and rewards among members of a group.
12. Conflict Management is the ability to work through tense or highly charged
situations by tactfully bringing disagreements into the open, seeking to
understand multiple perspectives, and searching for common ground in order to
find solutions people can agree to.