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ENTREGABLE COMPETENCIA TEXTOS EN INGLES

JUANDE CONSTRUCCIONES S.A.S.

MARIA CAMILA GUZMAN RUGE

CATERIN ANDREA JIMENEZ RODRIGUEZ

YENNY MARCELA ROJAS CARDENAS

Ficha: 2396009

ADRIANA LEAL

Proyecto: 12645 TGA FORTALECIMIENTO A LAS

MICROEMPRESAS DE BOGOTÁ EN LAS GESTIONES

ADMINISTRATIVA Y CONTABLE.

Fase del proyecto: III

CENTRO DE GESTION ADMINISTRATIVA

BOGOT D.C 28 DE JUNIO DE 2022

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Contenido

INTRODUCTION............................................................................................................................2
COMPANY’S DESCRIPTION...........................................................................................................3
GENERAL OBJECTIVE....................................................................................................................3
SPECIFIC OBJECTIVES....................................................................................................................4
MISSION.......................................................................................................................................4
VISION..........................................................................................................................................4
ORGANIZATION CHART................................................................................................................4
PHONE CONVERSATION...............................................................................................................6
Cybergraphy.................................................................................................................................8
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INTRODUCTION

The objective of this document is to promote and present the understanding

of texts in English of the relevant information of the microenterprise JUANDE

CONSTRUCCIONES, seeing the importance that the information of this is not only

in the native language of the country of origin but also in an international language

such as English, in order to globalize the services provided.

COMPANY’S DESCRIPTION

JUANDE CONSTRUCCIONES SAS, is a company specialized in Civil

Works services, supply of materials, constant advice in remodeling, design and

execution of civil works in general terms. It is characterized for being a family

company with a modern, strategic vision and wide knowledge in the construction

sector. JUANDE CONSTRUCCIONES SAS, has more than 5 years of experience

in the market, dedicated to execute Civil Works projects in Bogota and its

surroundings.

It is located in the city of Bogota, locality of Bosa in carrera 94 b 56 f 39 sur.

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GENERAL OBJECTIVE

To acquire the ability to understand texts in a foreign language such as English, to

understand globalization and to make oneself known in the market.

SPECIFIC OBJECTIVES

 To Generate employment.

 To Become market leaders.

 To be a recognized company.

 To Generate quality jobs.

MISSION

To offer its clients the best services with the best quality and support in the

market. Focused on compliance, socially and environmentally committed, in order

to contribute to the generation of employment and economic growth of the country.

VISION

To be leaders in innovation and design in Civil Works contracts, becoming

in five years a consolidated company in the market, with greater support and

strategic allies that allow constant growth in Bogota and its surroundings, with a

highly trained team to provide a comprehensive and high quality service.

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ORGANIZATION CHART

Manager

Technical and
Finance
construction
departament
departament

Operators
Accountant
manager

Operators

JUANDE CONSTRUCCIONES S.A.S., is a company specialized in Civil

Works services, supply of materials, constant advice in remodeling, design and

execution of civil works in general terms. The organization is composed of 3

departments:

 Manager

 Technical and construction department

 finance department
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Manager

Jefersson Chaparro

Is in charge of the administrative area, from there he directs the other

departments of the organization.

Technical and construction department

They are responsible for supporting and assisting in construction

projects. Work includes drawing up plans, estimating costs, planning work

methods and organizing subcontractors.

Finance deparment

Finance department is responsible for the administration of financial

resources, such as budgets, payroll, etc. of the organization.

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PHONE CONVERSATION

1.HOW TO ANSWER THE CALL

SALESWOMEN: Good morning thank you for contacting JUANDE

CONSTRUCCIONES S.A.S., my name is Andrea, how can I help you today?

CUSTOMER: Good morning, I'm calling because I requested a service of

repairs 3 days ago and so far, I have not received a response from you to

proceed with the quotation of the service.

2. ACKNOWLEDGE THE CUSTOMER AND

SALESWOMEN: I will be happy to help you today.

3.ASKING FOR CUSTOMERS' INFORMATION

SALESWOMEN: Could you please confirm your full name.

CUSTOMER: Sure, my name is Camila Guzman.

SALESWOMEN: Perfect, please tell me your ID number.

CUSTOMER: yes, 1014310860

4. VERIFYING THE INFORMATION

SALESWOMEN: your ID number is 1014310860

CUSTOMER: No, it is 1014310583

5. HOW TO PLACE THE CUSTOMER ON HOLD

SALESWOMEN: please hold the line for a moment, I will verify the

information in the system.

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CUSTOMER: thank you very much

6. HOW TO TRANSFER THE CALL

SALESWOMEN: Thank you for your hold, I will transfer the call to the

area in charge to validate the information and provide you with an answer to

your service request and the reason for the delay. is there anything else I can

help you with?

CUSTOMER: No, thank you, I will remain attentive.

7. WRAP-UP

SALESWOMEN: It has been a pleasure to help you and have a nice day,

Mrs. Camila.

Cybergraphy

https://www.deepl.com/es/translator

https://juandeconstrucciones.com/