Answer Tutorial 2 (Week 2):

1. A college instructor is both an individual contributor and a manager. I use Dr Choo as

an example. For example, Dr Choo is in a non-managerial role when she produces “the
product’ of the University of Tunku Abdul Rahman. But she is also a manager in that
she must manage the lecture, tutorial class and the students of UTAR.
Planning – Dr Choo defines the class goals by setting a presentation practice for her
student to get used to it when the actual presentation started on upcoming week. Dr
Choo will set the goals for each student from her tutorial class in order to let the
students realised that this subject – management principles is compulsory to pass and
for students who wanted to score this subject in excel he or she should borrow or buy a
textbook of management principles in order to get a good grade in the final
examination.
Organizing – Dr Choo will assign an assignment for students in order to pass in the
continuous assessment. Next, Dr Choo will guide the students when the students faced
difficulties in the tutorial worksheet.
Leading – Dr Choo will help students in assignment when they do it incorrectly or
making a mistake on the content. She will not scold the student when they do a mistake
but will always instil positive energy to students. So, the students will keep improving in
their assignment in the future but if Dr Choo not leading them properly on the work
they submitted in the future. The result of the assignment will be very bad and even
received low marks.
Controlling – Dr Choo is monitoring the students and activites when the class started
class activities to make sure that the students will keep focusing on the class activities.
As this will benefit them in the future when they graduated from school. In class, Dr
Choo can always make corrections immediately if she found that something wrong that
the students made.
Mintzberg’s managerial roles approach
Interpersonal Roles – Dr Choo will manage the relationships with the students. For
example, Liaison. Dr Choo will maintain information links inside and outside the
university using email, phone, conducting a online class or meetings.
Informational Roles – Dr Choo responsibility is to gather and disseminate information
to the people who are interest in the seminar set by her. For example, she will act as a
spokesperson by communicate with outsiders in terms of the performance, direction
and so on.
Decisional Roles – Dr Choo’s responsibility for processing information and reaching
conclusions. For example, sometimes Dr Choo will act as an entrepreneur in order to
initiates change or idea and capitalize opportunities via in the current financial
statement of all companies from Bursa Malaysia. This is because she wanted to know
that is it suitable for this current economic to start a business individually. Sometimes if
the economic rate decline, then is not suitable to start a business. But if the economic
rate incline, then is suitable to start a business.
2. The truth is that effectiveness is way more important than efficiency. This is because
effectiveness is about doing the right task, completing activities, and achieving goals.
Efficiency is about doing things in an optimal way, for example doing it the fastest or in
the least expensive way. We all need to be efficient, but efficiency is at its best when it
contributes to effectiveness.
3. Interpersonal Skills - These skills enable managers to become leaders and motivate
employees for better accomplishments. Additionally, they help them to make more
effective use of human potential in the company. Simply said, they are essential skills for
all hierarchical levels in the company.
Technical Skills - These skills give the manager knowledge and ability to use different
techniques to achieve what they want to achieve. Technical skills are not related only to
machines, production tools or other equipment, but they are also skills that will be
required to increase sales, design different types of products and services, market the
products and services, etc.
Conceptual Skills - Conceptual skills enable a manager to use their knowledge or
ability for more abstract thinking. That means they can easily envisage the whole by
means of analysis and diagnosis of the different states. As such, they would be able to
predict the future of a business or department as a whole. Conceptual skills are vital for
top managers, less critical for mid-level managers and not required for first-level
managers. As we go from the bottom of the managerial hierarchy to the top, the
importance of these skills will rise.