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Overview 3
Impact of technology 27
Workplace empowerment 44 2
Assessing outcomes 55
China
PwC | Asia Pacific Hopes and Fears Survey 2022
1 Overview
3
Background and methodology
Background Points to note
● A global research study to understand the attitudes and ● When reporting the data by age/generation, responses
behaviours of employees from ‘silent generation’ (age 77+) are not shown due to
small base size
Methodology ● Colour coding in tables is illustrative conditional
formatting only and is not linked to statistical significance
● A 10 minute online survey conducted by an external ● Totals and NETs might be c.1% different due to rounding
panel provider targeted at representative global sample, ● NETs or summaries use top and bottom 2 boxes
by age, gender and region, across 44 territories. The regardless of whether its a 5 point or 7 point scale, unless
external provider was responsible for sample quota otherwise stated
design, fieldwork management and weighting of survey ● Tables such as the example below are crosstabs and only
responses, where required show differences between groups but do not explain the
● The survey was in conducted March 2022 difference i.e. do not test cause and effect or key drivers
10%
11% 47%
46% 31%
30% 11%
13% 0%
2%
28% 21%
Identify as an Have a health condition that
ethnic minority 11%
affects their ability to carry 46% 30%
out day-to-day activities
44%
High
Base: Asia Pacific respondents (17,992) FS: Financial Services | EUR: Energy, Utilities &
Resources | TMT: Technology, Media and
Telecommunications | R&C: Retail & Consumer |
PwC | Asia Pacific Hopes and Fears Survey 2022 Gov/PS: Government/Public sector
7
2
Current & future
working behaviours
8
Working remotely / from home
Q11. Can your job be done remotely/from home?
61%
Can work
from home
38%
Cannot
work from
home
59% hybrid
68% hybrid
66% hybrid
Base: Asia Pacific respondents who state that their job can be done remotely/from home (10,930)
10
PwC | Asia Pacific Hopes and Fears Survey 2022
Most territories are working in a hybrid way
Q12a. Regarding your current job role: How are you currently working?
Base: Asia Pacific respondents who state that their job can be done remotely/from home (10,930)
Base: Asia Pacific respondents who state that their job can be done remotely/from home (10,930)
12
PwC | Asia Pacific Hopes and Fears Survey 2022
Alignment between employee preference and perceived
employer expectation for future hybrid working
Q12b. Regarding your current job role: How will your employer likely expect you to work 12 months from now?
Q12c. Regarding your current job role: How would you prefer to work 12 months from now?
Base: Asia Pacific respondents who state that their job can be done remotely/from home (10,930)
Base: Asia Pacific respondents who state that their job can be done remotely/from home (10,930)
PwC | Asia Pacific Hopes and Fears Survey 2022 14
Combined Q12b & Q12c. Regarding your current job role: How will your employer likely expect you to work 12 months from
now? | How would you prefer to work 12 months from now?
Base: Asia Pacific respondents who state that their job can be done remotely/from home (10,930)
PwC | Asia Pacific Hopes and Fears Survey 2022 15
Concern about being overlooked for development opportunities
amongst those currently working remotely full-time
Q25. Based on how you expect you to be working 12 months from now, how concerned are you about being overlooked for
development opportunities e.g., career advancement?
Asia Pacific
Full-time remote
Current working arrangement
working
Hybrid working
Full-time in-person
working
Base: Asia Pacific respondents (17,992); Current working arrangement based on those who state that their job can be done remotely/from home - Full-time remote working (3,519), Hybrid working (6,496)
Full-time in-person working (914)
PwC | Asia Pacific Hopes and Fears Survey 2022 16
Concern about being overlooked for development opportunities
Q25. Based on how you expect you to be working 12 months from now, how concerned are you about being overlooked for
development opportunities e.g., career advancement? (Showing only “extremely concerned” and “very concerned’ responses)
18
One-third agree their territory lacks their skillset and almost
half agree that their job requires specialist training
Q13. Regarding your current job role, how accurate are the following statements?
33%
49%
25+% difference
24+% difference
22+% difference
Base: Asia Pacific respondents where their job doesn’t require specialist training (1,592) and where their job does require specialist training (8,756)
Based on those who selected strongly or moderately agree/disagree at Q13
25+% difference
24+% difference
21+% difference
Base: Asia Pacific respondents My territory doesn’t lack people with the skills to do my work (2,829) My territory lacks people with the skills to do my work (5,977).
Based on those who selected strongly or moderately agree/disagree at Q13
Energy, Technology,
Industrial Financial Retail & Government &
Utilities & Media & Health
Manufacturing Services Consumer Public Sector
Resources Telecom
Recommend your employer as a place to work 34% 35% 36% 42% 32% 30% 34%
Ask for a raise 36% 35% 38% 43% 33% 28% 31%
Ask for a promotion 32% 32% 37% 41% 29% 24% 28%
Switch to a new employer 18% 20% 15% 24% 17% 15% 21%
Leave the workforce temporarily or permanently 16% 19% 14% 22% 14% 15% 20%
Reduce my working hours 17% 19% 16% 23% 17% 14% 16%
Increase my working hours 14% 15% 12% 16% 12% 12% 14%
Base: Asia Pacific respondents (17,992), Industrial Manufacturing (5,418), Financial Services (1,824), Energy, Utilities & Resources (1,060),
Technology, Media & Telecom (2,281), Retail & Consumer (3,605), Government & Public Sector (2,103), Health (1,670)
Internal actions
Base: Asia Pacific respondents who agreed that their
territory lacks people with the skills to their work (9,211)
Recruitment changes
PwC | Asia Pacific Hopes and Fears Survey 2022 25
Addressing shortages in skills and labour by territory
Q14. What, if anything, is your employer doing to address shortages in skills/labour?
Asia Pacific 45% 38% 36% 33% 30% 25% 24% 24%
Hong Kong SAR 48% 57% 35% 36% 26% 30% 27% 38%
New Zealand 32% 27% 28% 18% 21% 21% 24% 23%
South Korea 45% 34% 22% 30% 21% 15% 13% 15%
27
The impact of technology in the future
Q17. When you think about technology’s impact on your job over the next three years, what are you most concerned about?
(Rank 1-3)
Base: Asia Pacific respondents (17,992), Gen Z (1,847), Millennials (8,441), Gen X (5,491), Boomers (2,198)
PwC | Asia Pacific Hopes and Fears Survey 2022 29
5 Social & political
issues in the
workplace
30
Almost two-thirds (63%) of employees have had conversations with
colleagues about social or political issues (frequently or sometimes)
Q18. Over the last year, how often have you been involved in conversations with colleagues about social issues or political issues?
Q19. Why do you think you haven't been involved in conversations with colleagues about social and/or political issues?
Frequently /
Sometimes: 63%
Q18 Base: Asia Pacific respondents (17,992), Q19 Base: Asia Pacific respondents who stated 'never' at Q18 (2,515)
Q20. What impact have conversations with colleagues about social and/or political issues had on your work environment?
Positive impact
51% choose
at least one
negative statement
Ethnic minority:
Base: Asia Pacific respondents stated 'sometimes' or 'frequently' at Q18 (11,255) Those from an ethnic minority group are more likely to have had a
positive impact than those not from this group
PwC | Asia Pacific Hopes and Fears Survey 2022 32
Well-being resources and data protection are the two main
areas where employers have provided support
Q21. Has your employer provided support and resources to help you with any of the following?
Hong Kong SAR 24% 35% 29% 34% 41% 30% 19%
The organisation's record on protecting worker health 62% 64% 61% 61%
and safety
The organisation’s impact on the economy (e.g., jobs, 58% 62% 56% 54%
taxes, wages)
The organisation’s record on addressing diversity and 54% 55% 50% 47%
inclusion in the workplace
The organisation’s impact on the natural environment 52% 55% 48% 45%
(including climate change)
Base: Asia Pacific respondents (17,992), Gen Z (1,847), Millennials (8,441), Gen X (5,491), Boomers (2,198)
The organisation's record on protecting worker health 54% 55% 50% 50%
and safety
The organisation’s impact on the economy (e.g., jobs, 52% 54% 47% 47%
taxes, wages)
The organisation’s record on addressing diversity and 49% 52% 45% 44%
inclusion in the workplace
Base: Asia Pacific respondents (17,992), Gen Z (1,847), Millennials (8,441), Gen X (5,491), Boomers (2,198)
PwC | Asia Pacific Hopes and Fears Survey 2022 39
Those working full time in-person are less confident that their
employer is transparent
Q23. How confident are you that your employer is transparent about the following areas?
(Showing only “extremely confident” and “very confident” responses)
Full-time in-person
Full-time remote working Hybrid working
working
The organisation's record on protecting worker health and
65% 60% 53%
safety
The organisation’s impact on the economy (e.g., jobs, taxes,
64% 58% 47%
wages)
The organisation’s record on addressing diversity and inclusion 61% 56% 47%
in the workplace
Base: Asia Pacific respondents Full-time remote working (3,519), Hybrid working (6,496) Full-time in-person working (914)
Full-time in-person
Full-time remote working Hybrid working
working
The organisation's record on protecting worker health and
65% 60% 53%
safety
The organisation’s impact on the economy (e.g., jobs, taxes,
64% 58% 47%
wages)
The organisation’s record on addressing diversity and inclusion 61% 56% 47%
in the workplace
Base: Asia Pacific respondents Full-time remote working (3,519), Hybrid working (6,496) Full-time in-person working (914)
44
Financial reward and personal fulfilment are most important when
employees are considering making a change in their work environment
Q16. How important are the following factors to you when considering making a change in your work environment?
(Showing only “extremely important” and “very important” responses)
Top 3
Impact
Meaning
Autonomy
Confidence/competence
Base: Asia Pacific respondents (17,992)
PwC | Asia Pacific Hopes and Fears Survey 2022 45
Importance of factors when making a change in work
environment
Q16. How important are the following factors to you when considering making a change in your work environment?
Top 3
PwC | Asia Pacific Hopes and Fears Survey 2022 Base: Asia Pacific respondents (17,992) 46
Level of agreement with factors about current work
environment
Q15. To what extent do you agree or disagree with the following statements about your current work environment?
Top 3
Base: Asia Pacific respondents - Full-time remote working (3,519), Hybrid working (6,496) Full-time in-person working (914)
Impact
Meaning
Autonomy
Confidence/competence
I have a clear plan to advance my career with my current employer 56% 54% 41%
I can choose how I do my work in a way that suits me 58% 49% 39%
I can choose where I work 56% 43% 28%
I can choose when I work (days and/or hours) 54% 39% 26%
Base: Asia Pacific respondents - Full-time remote working (3,519), Hybrid working (6,496) Full-time in-person working (914)
My lack of opportunities to
My limited capacity to learn work with or learn from My employer not teaching me
new technical or digital skills My role being replaced by My employer not investing in colleagues with advanced relevant technical or digital
Territory needed for my career technology innovative technology technical or digital skills skills needed for my career
Global 37% 30% 37% 40% 39%
Asia Pacific 47% 34% 37% 46% 42%
Australia 36% 29% 36% 42% 40%
China 49% 35% 38% 50% 49%
Hong Kong SAR 50% 32% 42% 45% 45%
India 54% 42% 48% 57% 51%
Indonesia 51% 35% 31% 46% 44%
Japan 31% 22% 25% 30% 22%
Malaysia 54% 32% 36% 49% 43%
New Zealand 33% 28% 37% 38% 41%
Singapore 49% 39% 42% 51% 50%
South Korea 52% 46% 36% 46% 37%
Taiwan 52% 35% 35% 40% 41%
Thailand 51% 34% 36% 43% 43%
55
Employee satisfaction
Length of time with employer:
Q10 How satisfied are you with your job? Satisfaction rises year on year with length of
time with employer. The first two years,
satisfaction is 46%, rising to 60% in years 3-5
and again to 64% in years 6-10. It then falls to
57% for 10+ years.
Generation:
Boomers are more likely to be very/moderately
satisfied (61%), Gen Z are the least satisfied
(53%).
Working pattern:
Those currently working full-time ‘in person’
are less satisfied (54%) than full-time ‘remote’
(66%) or hybrid workers (67%).
Extremely/very likely
35%
34%
31%
19%
18%
17%
14%
Base: Asia Pacific respondents - Full-time remote working (3,519), Hybrid working (6,496) Full-time in-person working (914)
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