Group: 2

Nguyễn Thị Thanh Vân

Nguyễn Duy Tân

Nguyễn Trà Diểm Thy

Lê Phương Nhi

Nguyễn Phúc Dinh

Lê Đình Khánh Huy

British & American Business Communication and Work Styles Questions for Oral Test
Online

1. What is organization in business work styles & communication?

Organizational communication refers to the forms and channels of communication among

members of organizations such as corporations, nonprofits or small businesses.

Organizational communication includes formal and informal communication throughout an

organization, including communication among employees and employee-manager
communication.

2. What is the leadership?

Leadership is the art of motivating a group of people to act towards achieving a common
goal.

3. Who are known leadership?

These three leadership styles: autocratic, democratic, and laissez-faire. Leadership transforms
potential into reality. Leadership is not mere using people and their potential for realizing an
organization’s goals. It has the ultimate aim of raising the level of human conduct and ethical
aspiration of both the leader and the led. The leader should elevate, inspire, and evangelize
(cảm hóa) his followers to higher things in life.

4. How to be a good leadership?

Good leader is the one that knows how to influence and motivate others for the purpose
of achieving shared goal.
5. What is business communication?
Communication is the process of sending and receiving a message.
6. How many business communications are they?
Communication includes:
 - Exchanging an e-mail
- Sending a letter
- Giving a formal presentation
- Chatting with the co-worker
7. What is triangle culture?

Triangle culture is a motivational activity that helps teams or organizations understand each
other better in order to improve collaboration between each person in workplace.

8. What is cultural conflict?

Conflict is the disagreements or incompatibilities between individuals or within groups and

entire organizations (Weiss 1996).

9. What does main point leads to cultural conflict? Example?

Conflicts have a functional or constructive aspect when they:

● Bring forth issues and differences that need to be addressed instead of suppressing or
hiding them.
● Encourage individuals to engage directly and actively in problem-solving processes,
leading to quicker resolutions.
● Focus on addressing and resolving issues themselves, rather than attacking or
targeting individuals involved.

Example: a workplace conflict could be a disagreement between two team members, John
and Sarah, regarding the division of responsibilities for a project. John believes in equal
distribution of tasks, while Sarah prefers assigning tasks based on individual strengths.
Resolving this conflict through open discussion can lead to a more efficient and collaborative
division of responsibilities.

10. What are business communication skills?

Business communication skills refer to the abilities and techniques used to effectively convey
information and ideas in a professional environment. These skills encompass both verbal and
written communication and are crucial for successful interactions within a business setting.

11. What is meeting etiquette?

Meeting etiquette refers to the set of norms and behaviors that are expected and encouraged
during business meetings. It encompasses the respectful and professional conduct that
participants should adhere to in order to make the meeting productive and efficient.

12. How to prepare the meeting?

● Determine the purpose and objectives.
 ● Create an agenda with topics and time allocations.
● Invite relevant participants and share the agenda.
● Gather and organize necessary materials.
● Review the topics and conduct any needed research.
● Prepare your own contributions.
● Set up the meeting space and test equipment.
13. What is the meeting agenda?

A meeting agenda is a document that outlines the topics, objectives, and structure of a
meeting. It serves as a guide to keep the discussion focused and organized.

14. What do you should (not) do at the meeting? (point out 5 points minimum)

DO’S OF A MEETING:

● Be prepared for the meeting

● Keep briefcase on the floor
● Be punctual
● If not on time, have a valid reason
● Respond to queries
● Be serious and listen carefully
● Take notes

DON’T’S OF MEETING

● Use negative language

● Cross arms
● Come late
● Sit close to the chairperson
● Fiddle with pens etc…
● Doodle on notepad
15. What is the definition of negotiation?
● A negotiation is a discussion between 2 or more people to work out a solution to a
common problem.
● Negotiation may be interpersonal or intergroup.
● It might be at a corporate/national/international level.
● Its an activity designed to resolve a conflict.
16. What is win – lose in negotiation?
● A negotiation is a discussion between 2 or more people to work out a solution to a
common problem.
● Negotiation may be interpersonal or intergroup.
● It might be at a corporate/national/international level.
● Its an activity designed to resolve a conflict.
17. What is win – win in negotiation?
● Win-Lose Negotiation is a type of negotiation where one party seeks to win while the
other party loses.
● This form means that one side won, regardless of whether the other party’s benefit is
good or bad.
● This usually occurs when the two sides have too many contradictions that cannot be
reconciled or even consider each other rivals or enemies.
18. What is Boss – Employee in negotiation?

In negotiations between a boss and an employee, the boss typically holds a higher position in
the organizational structure and has more control over resources, promotions, and other
employment-related matters. The employee, on the other hand, has less power and may have
limited influence over the negotiation outcomes.

19. What is producer – customer?

Consumers buy goods and services to satisfy their wants, and producers make goods and
services.

20. Who are participants in the meeting?

● Organizer/Host
● Facilitator/Chairperson
● Attendees/Participants
● Presenters/Speakers
● Notetaker/Secretary
● Subject Matter Experts
● Observers
21. What do British & American do after work
● Take a language course
● Taking classes or online courses
● Go to the library
● Read books and magazines
● Reading books with children