PAMELA DUAH

+233 271448601 | linkedin.com/in/pamela-duah-3447aa218 | pameladuah751@yahoo.com

EDUCATION
B.S.C Psychology Aug 2014- Jun 2018
University of Cape Coast, (UCC), Ghana CGPA 3.40

PROFESSIONAL EXPERIENCE
Assistant Transport Manager, Mass Industries (ADMINISTRATION) – Tema March 2022 - Present
• General recruitment of drivers
• Taking attendance/payroll of drivers
• Appraisals
• Ensuring that all vehicles responsible for product transport are well maintained.
• Daily inspection of tracks.
• Arranging repairs and routine maintenance.
• Supervise the transport operating team.

Front Desk Assistant, Mass Industries - Tema May 2021 – Feb 2022

• Welcomed and communicated with guests, determined the purpose of visit and offered assistance.
• Answered all incoming calls and addressed customers’ questions and complaints.
• Responsible for marking attendance and using that data to determine the company’s productivity.
• Responsible for the receipt and delivery of emails.

Administrative Assistant, Tema Secondary School – Tema Aug 2019 – Sept 2020

• Accounted to management on any tasks given through presentations and data analytical tools like Excel.
• Maintained databases relating to students and their academic progress.
• In charge of generating reports after every management meeting.
• Developed strategies and plans for students with academic difficulties through schedule planning and skill coaching.

Industrial Psychologist, Tema Oil Refinery Ghana (TOR) - Tema July 2018 - Sept 2018
• Achieved a measurable 30% increase in productivity through implemented strategies such as regular training.
• Designed and administered appropriate attitudinal, achievement and emotional intelligence tests as a means of
psychological assessment instruments.
• Provided a research–informed psychology lab report and analyses to management on workers behaviour.
• Responsible for computational input of patients’ records.
• Responsible for the identification of psychological, physical, emotional or behavioral issues and assisted by defining
goals and plans of action to help achieve personal, professional and social objectives.

Human Resource Officer, Electricity Company of Ghana (ECG) – Afienya April 2017 – May 2017
• Maintained accuracy of employee files, organized and screen CV’s and assisted the implementation of company policies
• Assisted customers with finding suitable products and services.
• Dealt with customer feedback, complaints and concerns.
• Vetted and processed customer requests and instructions.

SKILLS
• Excellent research skills.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office