WAQAR AKBAR KHAN S/o Zahid Akbar Khan

207 (R-B) Anoop Singh, Noor Fatima Road, P/o Nishatabad, Faisalabad - Pakistan.
Cell: +923216612913 E-mail: waqarakbarkhan@live.com

PROFESSIONAL SUMMARY

I am a focused and ambitious student about fields like Management, HRM, Training & Development,
Entrepreneurship and Innovation with a special interest in the development of human resource. I
possess strong analytical and problem-solving skills developed through academic practice and
professional work. Competent in designing, executing and analyzing quantitative and qualitative
research projects and interviewing participants in accordance with ethical and legal guidelines. Able
to work independently and as part of a multi-disciplinary team. I am an expert computer user.
Providing services with full enthusiasm and passion using all my skills & abilities and working for
the best interests of the organization wherever I work.

MY SCHOOLING

2015 MS. Human Resource Management (The Superior College, Lahore - Pakistan)
• Presented my paper in the 5th International Conference on Management Research held
on November 20-21, 2014 at Superior University, Lahore, Pakistan.

2011 Specialization Certificate in HRM (Virtual University of Pakistan, Lahore - Pakistan)

2007 Master in Public Administration (Govt. College University, Faisalabad - Pakistan)

• Studied the group behavior at a public sector organization to learn group behavior,
communication, leadership issues, power & politics and conflict negotiations.
• Studied social, economic and employment impacts of out-of-center shopping plaza
the Kohinoor One Plaza in Faisalabad.
• Studied the evolution of rural development in Pakistan and how the Government has
approached toward this particular area in Pakistan.
• Made a comparative study of Proctor & Gamble and Unilever in Pakistan research
study that how a brand’s image determined.
• Completed a marketing project of launching a new and an innovative product in
Faisalabad.
• Studied the policies developed by the government on the Uses and Success of
Telemetry System in Pakistan.
• Completed 2 months extensive internship at Telenor Franchise, Rajan Pur, Pakistan
as a mandatory requirement of the degree program.

2012 Bachelors of Education (B.Ed.) (Allama Iqbal Open University, Islamabad - Pakistan)
• Attended Government College of Education for completing 2 months’ Workshop &
Teaching Practices as a mandatory requirement of the degree program.

2005 Bachelors in Commerce (B.Com) (University of the Punjab, Lahore - Pakistan)

Pg. 1 of 7
FIELDS OF STUDY AND INTEREST

- Public Administration - Management and Evaluation

- Human Resource Management - Institutions
- Law and Policy, Quality Management - Governance
- Human Resource Management for - Social Capital
excellence - Civic Engagement
- Compensation and Benefit - Socio-Economic Development

MY LEARNING STATIONS

1. MANAGER CAREER SERVICES (June 03, 2019 - to date)

HEC/USAID funded Career Development Center, Directorate of Financial Assistance &
University Advancement, University of Agriculture, Faisalabad (Rejoined my services after the
completion of project USPCAS-AFS).

2. ASSISTANT DIRECTOR-HR/ADMIN (March 05, 2015 - June 02, 2019)

USAID funded Project U.S.-Pakistan Center for Advanced Studies in Agriculture and Food
Security (USPCAS-AFS), University of Agriculture, Faisalabad (On secondment).
Responsibilities:
- Assisting Director of Administration in HR & admin matters.
- Employee orientation sessions & guidance and preparation of HR & Administration
related cases to have approval of the Competent Authority.
- Arranging the meetings of Statutory Bodies & Advisory Committees and preparation
of their agendas and minutes.
- Dealing with the directives of the various Government Authorities/ University and their
implementation in the Center.
- Dealing service rules, regulations and statutes relating to employees.
- Helping employees in their career development & personal development with respect
to their current job and future prospects.
- Coordinating with all departments pertaining to Admin support to all departments on
all Admin related issues.
- Maintaining of service books and leave accounts of staff/ principal officers.
- Completing recruitment process and coordinate meetings of HR Committee and
Selection Boards.
- Human Resource planning & development at office regarding students and employees.
- Processing employee data in ERP and maintaining necessary filing system. Maintaining
leaves record of all employees.

Pg. 2 of 7
 - Managing cases of honorarium to employees, separation, termination, dismissal and
resignation etc. and processing their final settlement in coordination with Financial &
Grants Office.
- Handling all relevant queries on HR & Administration matters and managing Motor
Pool of the Center and coordinating inland official travel of staff/visitors.
- Manage all arrangements for various events/meetings and establishing corporate deals
with Hotels, Travel Agencies & Insurance companies etc. to facilitate official visits.
- Taking necessary occupational health & safety measures as per HR Policies &
Procedures.
- Handling receipt/dispatch of mail relating to the Offices of the Director of
Administration through Issue and Receipt Cell.
3. MANAGER CAREER SERVICES/ RESEARCH ASSISTANT (April 05, 2010 - 05 March,
2015)
HEC/USAID funded Directorate of Financial Assistance & University Advancement,
University of Agriculture, Faisalabad
Responsibilities:
- Human Resource (R&S) services to all Public/Private sector organizations to determine
staffing requirements.

- Use internal and external systems to advertise job vacancies as appropriate

- Ensure compliance with employment and data protection related requirements

- Organize and take part in interview procedures as required

- Develop and keep up to date policies relating to employment and other human resources
issues

- Liaising with Departments and interviewing students and employees at all levels to
identify and assess training and development needs

- Delivering and overseeing the training of individuals or groups

- Organizing Seminars/ Workshops/ Job Fairs/ Networking Days/ Campus Drives etc. to
create Training and Networking opportunities for students & employees.

- Preparation of timely reports, minutes and agreements.

- Facilitated students in getting scholarships.

- Record Keeping and Data Bank.

4. NIP INTERN (August 15, 2009 - April 04, 2010)
District Coordination Officer’s Office, Faisalabad
− Under the National Internship Program by Ministry of Youth Affairs, Govt. of Pakistan.
Worked with Deputy District Officer HR, Faisalabad carrying various HR responsibilities.

Pg. 3 of 7
5. HR OFFICER (August 16, 2008 - August 11, 2009)
Masood Textile Mills (MTM), Faisalabad.
Responsibilities:
− Handling recruitment of both permanent & contractual employees.
− Developed and studied the applicant flow and selection process.
− Maintained all documentation, screening information and interview notes.
− Developed the offer package according to the system guidelines.
− Developing & conducting tests and interviews for various vacancies in different
departments.
− Coordinating with Training and Development wing of H.R Department for providing
training to employees and for managing students of various Universities arrived for
different academic projects.
− Training and introduction of the organization’s working and role of department in the
working of the organization to interns, students of various Educational Institutes, during
their course work internship.
− Employee grievance handling and issues pertaining to compensation & benefits and
payroll.
− Assisted and guided managers in completing required paperwork for recruitment and
replacement of staff.

6. CUSTOMER CARE OFFICER (CCO) (March 26, 2005 - April 30, 2007)
T-Best Traders (TELENOR Franchise), Faisalabad.
Responsibilities:
− Dealing with relevant customer complaints, queries and requests for information for the
start to the end of the process.
− Initiates required action for response to customer requests, including the maintenance of
customer information files and communicates changes to the appropriate personnel/
departments.
− To approach all matters in a non-biased and professional manner.
− Draft documentation as required and requested.
− Prepare daily, weekly, monthly statistical reports as appropriate.
− Aid the Customer Care Manager in ensuring that all relevant standards are met.
− Meet the objectives and performance measures defined by the Customer Care Manager.
− Ensures and provides quality service to both internal and external customers.
− Participates and provides expertise as a member of the customer care departmental team.

Pg. 4 of 7
 − The team's objectives are developed and recommend changes to existing methods and
systems to increase the accuracy, efficiency and responsiveness of the customer care
department as a whole.

MY SKILLS & ABILITIES

• Good communiqué skills and ability to establish and maintain effective and harmonious working
relations at all levels.
• Administration role; handling confidential information and maintaining its security.
• Profound in IT Skills and use of office applications.
• Knowledge and practices of various HR functions & office management.
• Proficient with Human Resource Information Systems & Enterprise Resource Planning (ERP).
• Ability to prioritize and handle multiple projects simultaneously with minimal supervision
• Preparing and sending correspondence to managers and employees ensuring all necessary steps
are completed regarding the application of various procedures and policies.
• Proven skills such as Filing, constructing documents, Report writing.
• Adaptable and ability to work under tense situations.

TEACHING EXPERIENCE

• Distance Learning Tutor (Registration No. 12-PLR-T0338) from 2012 at Allama Iqbal Open
University, Islamabad - Pakistan for Intermediate and Graduation program courses.
• Taught various subjects to students of all levels from Pre-nursery to Graduate classes.
• Carrying out career counseling responsibilities at Career Development Center, University of
Agriculture Faisalabad, Pakistan from April 05, 2010.

ATTENDANCE IN RESEARCH EVENTS

• Presented my research study in the 5th International Conference on Management Research held
on November 20-21, 2014 at Superior University, Lahore, Pakistan.

• Attended 13th International Convention on Quality Improvement (ICQI) held on November

17-18, 2014 at Faletti's Hotel, Lahore, Pakistan.
• Attended One-Day seminar on "Awareness Raising Regarding Human Rights and Minorities
Affairs" on June 29, 2011 at University of Agriculture Faisalabad, Pakistan.
• Attended One-Day seminar on "Communication Skills” organized by the Department of Social
Sciences and Humanities on March 28, 2011 at University of Agriculture Faisalabad.
• Attended One-Day International Seminar on “Drug Addiction and Risks Related to HIV &
AIDS” on February 04, 2011 at University of Agriculture Faisalabad.

Pg. 5 of 7
• Attended international symposium on “Sustainable Rural Development and Food Security" on
January 15, 2011 at University of Agriculture Faisalabad, Pakistan.
• Attended Two-day international conference on “Migration and Desertification" on January 5-6,
2011 at University of Agriculture Faisalabad, Pakistan.
TRAININGS AND AWARDS

• Attended Seminar on “Microfinance” held at University of Agriculture, Faisalabad on March 12,

2018.
• Completed successful Training on SAGE300 ERP at University of Agriculture, Faisalabad during
2016-2017.
• Certificate of Master Trainer for Career Development for attending a series of Career Preparation
Workshops organized by UAF/ UC Davis, FSD from March 6-8, 2018.
• International Organization for Migration (IOM) training on Security Awareness Induction
Training from Oct 03- 06, 2016.
• USAID training on “Performance Management & Learning” from July 19-22, 2016.
• LUMS training Programme on “Developing Future Leaders” from March 14-20, 2016.
• USAID/ASP-AiD training on “Human Recourse Management” from June 24-25, 2015.
• USAID/ASP-AiD training on “Procurement Management” from April 28-30, 2015.
• ASP-LUMS training on “HR Management & Administration” at Institute of Management
Sciences, Peshawar from April 20-24, 2015.
• HEC-UAF “Indigenous On-Campus Training” in September 5-9, 2014.
• One-day training workshop on “The Art of Influencing People” organized by the Superior
University, Lahore on May 22, 2014.
• Entrepreneurial Skill Development Workshop from Nov 30, 2012 to Dec 2, 2012 at Youth
Development Center, Murree.
• One-day training workshop on “Effective Communication Skills” organized by CDC-UAF and
the International Finance Corporation (World Bank Group) on May 23, 2012.
• HRDN Islamabad one-day consultative workshop on "Effective Career Counseling for Young
Women and Men" on June 28, 2010.
• Completed training course on “Management of Career Development Center” organized by
USAID from April, 2010 to September, 2010.
• Completed 8 weeks internship in Human Resource Department at Masood Textile Mills,
Faisalabad from November 10, 2007 to January 08, 2008.
• Completed 2 months internship at Telenor Franchise, Mazari Market, Rajan Pur from June 15,
2007 to August 05, 2007.

Pg. 6 of 7
• Completed 5 months Diploma in Computer Applications from The Rehman College, Faisalabad
from March, 2002 to July, 2002.

INTERESTS

− Sports, Listening Music, Watching Movies, Personal Development, Web Browsing

PERSONAL INFORMATION
◼ Father Name: Zahid Akbar Khan
◼ Date of Birth: December 31, 1985
◼ Passport No. NH4111213
◼ National ID Card No. 33100-7551121-9
◼ Gender: Male
◼ Marital Status: Married

Pg. 7 of 7