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Title Page:

Name of the organization: U fone

Name of the internee: Amna Iqbal
Student ID: MC190400306
Session: 2018-2021

Virtual University of Pakistan

Date of submission: 5th – Feb -2022

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Internship Report for (HRM)

A Report
SUBMITTED TO THE DEPARTMENT OFMANAGEMENT
SCIENCES VIRTUAL UNIVERSITY OFPAKISTAN IN PARTIAL
FULFILMENT OF THEREQUIREMENTS FOR THE DEGREE OF
MASTERS INHUMAN RESOURCE MANAGEMENT

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4. Dedication

By the grace of ALLAH Almighty I have finished my internship task physically and theoretically
and complete my written work of internship report. I dedicate my report to my parents, who have
not prayed for my success but also support me financially, my instructor and one and only teacher
without whom my success would not be possible.

5. Acknowledgement

With thanks and highly grateful to ALLAH who is most kind, merciful supported and enabled me
with his blessing to finish my internship report task. It is impossible for me to complete my
internship report task assigned to me without the assistance and encourage of most obliging
ALLAH.

After ALLAH the next place of thanks to my parents, teachers and instructor to completion of my
internship report all of them has encourage, guide and supported me a lot to achieve my goal and
tell me how to face problems and difficulties in any assigned task of internship report.

Furthermore internet plays a vital and crucial role to get information about Ufone products and
services and help to write and learn about internship report.

Additionally I am thankful and pleased to HR manager and staff of Ufone to give me opportunity
of done internship and each and every staff member help and guide me to uplift me and support
me to learn and seek work for secure my future. I am very satisfied and happy for accomplishment
of my internship report.

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6. Executive summary

My internship report’s main purpose is that in the last semester it is the necessary requirement of
virtual university students to get degree. The primary objective of my internship report is to learn
and acquire information in HRM for evaluate or explore the performance and progress of the
organization during internship period by managing advertising, sales and improvement to
support/boost the productivity of the organization and employees. My internship report comprises
into many parts. These areas comprise of chapters. First introduction of internship report and ufone
is given, description of report, period viable and meaning of internship report. The part additionally
gives URL link sites of chosen organization.

I have done my Internship from ufone Company in Lahore branch I have explained all of the
activities and experience about HRM and administration which I got during my Internship period.
A brief introduction of ufone Company is given.

Ufone Company is making sales of cellular products provide services, then after improvement and
complete all vital necessities like mobile Sims, devices, call & internet packages, trackers,
customer services, employee workshops and so on in Lahore from many years. Even so, I was
having connected and concerned about HRM department and performed all works out/exercises
to observe, seek knowledge and learn all working of this department practically and essentially.
What number of employees is doing work of ufone business in the working of HRM staff in
executive branch? How the administration of HRM work is dealt with and how advancement,
customer care, employee’s development, incentives and hiring staff, accounts and sales related
exercises took care. How the administrative work is done by HRM. Practically working is entirely
different or surprising from books knowledge. I have discussed SWOT Analysis and Critical
Analysis of the ufone in Lahore branch. Toward the end I completed up with regards to
organization current circumstance, position and give a few ideas for the ufone.

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Table of Contents

Page #

1) Executive Summary _______________________ 6

2) Overview of the organization _________________ 8

Introduction of organization __________________ 8

Head office Address ______________________ 8

Company Product _________________________ 8

Main Competitors ______________________ 9

3) Organizational structure __________________________ 10

Organizational hierarchy chart __________________ 10

Comments on the organizational structure ____________ 10

4) My Internship activity plan ______________________ 11

Introduction of the Branch_____________________ 11

Number of employee’s __________________________ 12

5) Training program ______________________ 12

6) Analysis of HR Functions _______________ 14

7) Critical Analysis _____________________________ 17

8) SWOT Analysis ______________________________ 18

9) Conclusion & Recommendations_______________ 20

10) References & sources________________________ 21

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8. Overview of the organization

a. Introduction of organization

In January 2001 ufone began its activities as an Etisalat Group Company. Since then, it has turned
into a leader in development and has set up presence in every one of the significant urban
communities, alongside complete inclusion across every one of the significant towns, tehsil and
villages of Pakistan. To stay at their current place environment there are many variables which
affect worker's decisions.

Being pioneer in its major business of giving relationship with exchanges through land lying
phones/terminals, PTCL has the Ufone fundamental for achievement in the as recent business
industry. PTCL has a strong money related circumstance to help its new business. It has an excess
liquidity, which is set at low financing costs. The interest in Ufone has a significant entryway to
get immense returns for PTCL and it is additionally gotten free from the enormous business Ufone
has procured and its viable scattering north of 200 significant metropolitan areas of Pakistan.
Ufone is a unique organization in light of the fact that with a strong culture which permits
individuals to benefit as much as possible from their skills, character and profession. Ufone Client
service and support is glad to have a proficient and well disposed customer care through company
sales and Customer Service Centers and almost 250 franchisees are there in the country. Ufone is
ready to confront the expanding difficulties of the market and is certain it will encourage, attract
and draw new clients. Ufone can hold its current and existing client on the base with a significant
degree of consumer loyalty and satisfaction by means of perfect organization administration and
focus on call centers 24 hour service. Mobilink, Telenor and Ufone were granted 3G licenses on
22nd May 2014 by the Prime Minister.

b. Head office address

Ufone company’s head office is located in 13-B, F-7 Markaz, Jinnah Supper, Islamabad
Pakistan. Contact: 111-333-900.

c. Product lines

Large range of products, services and their solutions ufone has provided in the market these are as
follows:

Digital Service communication, Social Media Live Chat Support & Email:

Ufone gives electronic media displaying services are centered on setting company in a better
situation to exploit the two way conversations happening among ufone and customers. ufone can
help customers with making a convincing presence as a strong client care channel through internet
media, in the interim helping individuals in promoting items and services, supporting brand care.
Ufone is using email support and live visit as customer service instruments to connect with their

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client's. Through email and live talk support, they offer clients progressing customer care constant
setting aside opportunity of time and money.

Vehicle tracker, Tracking Order and fulfillment:

Ufone connected their clients, branches assists customers with monitoring their laborers/riders
after orders taking from customers and by satisfying and following services after process it and
furthermore give item as tracker and for vehicles give service of tracker.

More different products and Services:

Ufone has likewise software development, organization solutions, specialized technical help and
distant management services. additionally Ufone provide numerous items and services which can't
be clarify here so that just write names of these are health management, contact center outsourcing
services, internet packages, Sims, loans, banking service, quality administration framework,
recruitment and HR administrations for job searchers to open doors for career.

d. Competitors

There is very much competition in the market and have too much advancement and updated
technologies used to survive in the market and companies use different method to compete. Ufone
has also number of competitors in the cellular market these are as follows:

Telenor
Zong
Warid and mobilink

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9. Organizational structure

a. Organizational Hierarchy chart

b. Comments on the organizational structure

My personal learning, observation and opinion on the structure of the Ufone Company as a whole
that Ufone followed structure is customer base that fulfill the requirements of Ufone and cellular
market. By working, observation and gain information of Ufone Company during my internship
task I analyze that Ufone is all around managed and coordinated appropriately its operation and
business differ from other organizations progress. Check and balance amazing and very well which
passes on no question to be doubted and all gaps fulfilled by development and improvement. The
Ufone order/command is entirely working in advancing and fostering the organization tasks. To
their customers Ufone provides superior Quality Service is a Vision of Ufone Company. Ufone
have confidence in making established qualities for their clients and by paying attention to their
queries and understanding their necessities, continually giving effective customer service and
enhanced arrangement with different communication modes and efficient feedback Ufone
progressing to their expectations by leaps and bonds. Ufone Company makes records and
information about customers, market trend and after assessment data is trapped in with
progressing, advancing and genuinely taking on the related concern.

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Ufone Company gives high opportunities to its social commitments and is focused around the most
raised benchmark of corporate direct. The Ufone’s CSR commitments are fulfilled through deals,
provide services and improvement responsibilities in the market of cellular development,
advancement in services, staff training, security, establishment headway built goodwill and
profitable works out. CSR of Ufone joins responsibilities to clients offices and guidance programs
active with helping the under exceptional quality planned measures and products on extremely
relative prices and gives students practice opportunities to do internship and posterity's of various
fields of life. Ufone by presenting new products and services to its customers Ufone turned into
the market leader that exploited new advancements throughout many years. I wish that it will tend
to do so in the future. Ufone give opportunities for employees by advanced technologies for work
manage in less time. Ufone’s continuously progressing; innovation and satisfying customer give
tough opposition to any challenger that represents a danger to its leadership in the cellular market.

10. Internship Activity Plan

a. A brief introduction of the Copmany (Branch/Section/Department) where I did my

internship

I worked at Pak Telecom Mobile ltd, 15-S Mini Market Gulberg II Lahore. I worked in the
supervision of Mr. Adeel Zafar HR Manager of the branch. The main points of the understudy life
is to set himself correctly, accurately and sufficient. My mind had faith when I initially chose to
go to Ufone to finish my internship task. The Ufone organization is backbone of cellular market
and has given number of services, products and amazing open doors to their staff and clients. The
crucial activity of ufone is turning unit busy with offer of services, products, promoting and so on.
Ufone Lahore branch office is the main branch which runs with the overall issues of clients, staff
and other managing following issues:

Labor and General complaints

Human Resource Working Management
Increase sale and Decrease Cost
Receiving Incoming & Outgoing mails
Social & General security

In Ufone HR branch is dealing to assessing employee satisfaction, HRM can get the normal
information to build specialist fulfillment, usefulness and conservation. Workforce is likely going
to leave who aren't satisfied with their positions. In the event that they don't leave they can
transform into a origin of horrendous certainty and cause a ton of harm in the organization.
Numerous managers will clearly predict that money is the top defense behind leaving a job. Would
not it be more brilliant to have certified information and react as required? HRM branch of Ufone
investigating workforce reliably is a remarkable way for staying in touch with the heartbeat of the
company.

b. Number of employees working in the branch

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The organization has utilized forty (40) employees in Ufone office Lahore; they are experienced,
skilled in fact professionally strong from its branch manager to its workers in the field.

c. Starting and ending dates of my internship

I have worked in Ufone Company from 10 December, 2021 to 20 January 2022.

d. Names of the departments in which I got training and the duration of my training

In Human resource department I got training and complete six (6) weeks duration of my internship
training program related to HRM and I had given full time in the office 9am to 5pm.

11. Training program

Tasks/exercises performed of the department(s) in which I worked

The number of workers in this branch /department was just 25. I principally managed the office
work of HR division to the accompanying exercises.

Office work supervision

Managing the Referred/ Filling cases/issues
Record Maintaining and checking
Problems handling of employees & Clients

Duties and Tasks Given to Me

I principally managed the office work, labor issues, sales, marketing, advancement and so on
Concern to the accompanying exercises.

Work of Marketing & Sales staff managing

Manage Office work
Direct Record Maintaining
Filling cases, Referred cases and issues checking
Problems solving of Staff and Customers
Customer’s record and Information handling

In Ufone Company Lahore office I have completed my Internship. I have explained all of the
activities and experience which I got during my Internship period. I have given a brief explanation
of Ufone Company. Ufone is going accurately on the way of improvement, advancement and
succession in the cellular industry. They are making best for numerous years in Pakistan.
Regardless, I was having concerned about company office to perform and finished all works out
and tasks managed in HR department and I observed all working of this office for all intents and
purposes of this department. What number of agents/representatives is taking care of business in
the office working of authoritative staff in HR department? How the managerial and HR work is

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done. Practically and essentially working is completely unique or different from Books. I have
discussed SWOT Analysis of the Ufone and give some Recommendation to the Ufone Company.

Consideration and Discussion:

I use to discuss all the matters according to the letters, complaints, mails with the related
in charge for seek, analyze and observe information and handle/put this as decision making
process.
I talked about that how managerial/HR staff is working with a perfect intelligence to
understand that how advantage/profit be developed in the significance of the company.
The whole staff was very kind to me and guided me in detail about the office work
managing but I for myself experienced that working in the files is really good job in the
management which keeps the matter in contact for long run.

Work performed by the Marketing department

The number of workers in this department was just 15. The functions of marketing department are
given below:

Communicating
Advertising
Branding
Competitors
Product
Place
Pricing
Promotion

Procedures to draw and Attract new clients

Attractive and Suitable advertising

Discounts proposes as decrease in Price, time giving for payment, offer location choice etc
Give location and quality development awareness
Good and readable communication massage express and convey

Approaches to control different types of clients (very angry and problem making)

With the clients branch manager straightforwardly communicate politely, cooperatively and ensure
them to resolve issues and complaints quickly and compensate misfortune/loss practically and
make goodwill by offer excellent discount in cost per unit and given service of free delivery.

12. Analysis of Hr Function

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The main functions of HR department in Ufone are recruiting, hiring, transfer, promotion,
compensation, training, health, safety & Security, benefits, organizational planning, development
and equal employment opportunities for qualified persons.

a) Human Resource planning & forecasting

HR planning

In Ufone company HR management is dependably having organizing frameworks for

implementation by an assessment union which offers examinations to direct further advancement
with a definitive objective that a leader towards the favored circumstance to the association. HRM
arranging process performed by supervisors and payrolls plays an assortment human assets activity
connected with cycles, for example, staffing, finance handling, area and different information
charges recruiting and rework additional remuneration labor finance transactions all are perform
under Ufone.

HR forecasting

The human resource department right now accessible in the company and estimate the human
resource expected to accomplish the company’s main goal and objective are performed under
ufone. In this progression ufone continue to estimate future talent demand according as indicated
by the company's essential destinations. Sensible forecast HR incorporate assessments of both
demand and supply.

b) Employee Recruitment and selection

Internal Recruitment

Promotion

In view of the performance of workers Ufone department of HR take choice of giving award to
dedicated staff by moving up to upper positions. In ufone HR division Promotions refer to getting
individuals into more esteemed positions, taking on more obligations and more significant returns.

Demotion

The top places that stay open can be filled inside in ufone. HR department of ufone additionally
make severe decision by demoted due to inefficiency of workers for realize their improvement
potential.

External Recruitment

Advertising

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This is a generally utilized technique for employing talented workers and managers. Ufone make
advertising in proficient papers, Cable ads and on social media. These promotions draw in an
enormous number of occupation seekers of all types considered in marketing.

Employment Change

On the other hand recruitment boards have workplaces in many urban communities and their
primary task is to enlist job seeker candidates and post them to job advertisements. The owner
should report the determination result to the functioning company within half month.

Placement agencies:

Ufone company make deal with placement agencies, there are a few agencies that register job
searchers and give a list of qualified work seekers from their information base when potential
managers look for them.

Employment Selection Process

Like other companies applicants can apply at Ufone after the employment offer job is posted. The
best choice depends on information driven methodology. In practice, this implies assessing every
candidate’s predetermined standards during the choice interaction or selection process. Then, at
that point, chose and presented a job offer for employment. The interview permits to comprehend
the familiarity and interactive abilities of the individual.

c) Training and Development

Employee Development

The improvement of workers can be upgrade by giving time being preparation phase’s with new
updated knowledge and techniques. HR section of Ufone ought to support the workers to get
information, skills and abilities to put up their productivity. Learning and advancement programs
give many advantages. They increment worker efficiency, increment representative usefulness,
lessen worker turnover, and work on corporate culture.

d) Performance Management

A proportion of employee’s efficiency, including quality, time, cost, behavior and quantity is
called Performance management. Important goal of performance management is to give and
receive positive or constructive feedback on a daily, weekly or monthly basis.

Performance reports are written

Performance reports in the Ufone make a presentation of evaluation report, in which they survey
the execution of the representative by rating their Performance. Performance report should share
in development format and it should be talk about with yearly amend. Contrast of report should be

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timely sent to required department. The demonstration of the staff and managers they assess and
access through the given situation.

Self awareness includes delicate talent, solid abilities, Strength and deficiency
Next half year goals of staff
Comments of usually communication manager and Employees
Subordinates and partners Criticism remarks
Last ranking
Establish and communicate performance standards
Upgrading and development in numbers

e) Employee Compensation& Benefits

Incentive, Wages and salary

Quality work arrangements
Loan facility, Medical Allowance and annual Leaves
Extreme benefits and gratuity
Excellent security

Resignation

Resignation is a expression of resigning, leaving one's job of employment position. In this specific
circumstance, it is able to likewise refer back to the conventional statement that declares an
individual's expectation to leave. In ufone an individual can resign from his/her paintings via way
of means of giving one month notice period.

Retirement

A pension is a fund that adds certain amount to employee while they work. The expressions
"Retirement Plan "and superannuation “generally refer to an annuity countless supply of the
person. Retirement plans, the general public authority, trade union, the alternative institution may
also likewise support annuities. In ufone, there may be no retirement plan for the employees.

f) Organizational career management

Employee job changes

With the prescribed manner Job changes are must done that an organization follows.

Job Changes with the Organization

Convincing trade the management is going past test control and concentrated actions hold to
authorize definitive changes moreover, combines guideline individual’s component of important
change inside a business undertaking. The main inspiration driving trade the leaders is to precisely

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place into influence new process, products and services systems all the while as control awful
outcomes.

g) Labor management relations

The phrase "worker relations" refers to endeavors of organization to built connection among
managers and workers. HR division of Ufone with a decent staff association program gives fair
and steady treatment to all employees so they will be focused on their positions and faithful to the
organization. Labor relations program are commonly part of Ufone’s HR strategy intended to
guarantee the best utilization of workers to achieve the company’s main goal.

13. Critical analysis

Telecommunication Company Ltd of Pakistan is the founder of Ufone. It started its operations
under the brand ufone in Islamabad on January 29, 2001. Ufone is an Etisalat Group Company that
started its operations in 2001. Since then, in innovation become a leader and has established
presence in all the major cities, along with comprehensive coverage across all the major towns,
villages and tehsil headquarters of Pakistan. There are many aspects which impact workers' choices
to remain at their present place of employment.

The Ufone organization backbone of cellular businesses and have given numerous benefits to their
clients. The fundamental action of the Ufone is turning unit occupied with sales, services,
administrations, processing and managing in created products and give quality services. Ufone’s
lahore branch is the principle branch which runs with the overall regulatory issues of the offices
of ufone in Lahore and managing many issues. I worked Ufone in the department of HRM since I
want to realize what are the duties of HR supervisor perform. How they work? What they do? How
the divisions are constrained by them? During my internship period I saw that the working of HR
office is actually a critical task. They are managing many several matters, for example, having
receive all mails and answer these, their criticisms and voice mails that what is the issue and where
is the problem and which office is working incorrectly or doing spoil.

There is no such organization on the earth that is free from challenges, issues and difficulties at
present. To be more productive and to get more strategic advantage sach company needs to battle
a great deal and endeavor. For empower Ufone Company the administration take place as a solid
and modest establishment is finding an essential way. It is proceeding to put forth attempts to
refine its items and activities to make them more viable. New plans and innovative techniques
have been familiar and an action plan with keep up with revenue expansion in future. During my
internship task I have learned numerous new things disregarding the information acquired in books
and furthermore reached declaration that schooling alone isn't sufficient, reasonable preparation in
each field is vital to turn into a fruitful and progressive manager. The Ufone has incredible picture
because of the trust however it needs to utilize it actually to expand their cellular products and
services in the market and profit increase. Likewise the defects in branch activities such as
misallocation of assets and arrangements ought to be redressed. As the business and monetary

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conditions stay unsure, Ufone keeps on fostering the new products and introduce services like it
has been doing in past. In the field of cellular industry the ufone has consistently delivered
extraordinary outcomes and is to a certain extent possibly the most desired foundations. In Pakistan
Ufone is the cellular and service provider company to be certain for excellent quality products by
Pakistan Standard. Their foremost item marks of cellular business. Ufone have genuinely turned
into the easily recognized names in Pakistan apparent and valued by observing Pakistani customers
and investors for their amazing quality products, prices and will have gain more repute, good will
and expand their business for customer’s pleasure to offer at suitable price product and services.

14. SWOT analysis

A SWOT analysis is a high stage deliberate or important making way of action structure that
recognize organizations become aware of where they may be advancing commendably and
wherein, they can update both from an internal and outside perspective. SWOT stands for
"Strength, Weaknesses, Opportunities, and Threats."

Ufone company going to achieve, develop and maintain a decent place of the responsibility in
quality products, services of basic needs and facilities provided comprehensively by presenting
high quality of products and services through group effort by strategy for genuineness, honesty,
staff and customers satisfaction.

To change the Ufone company into an advanced and dynamic quality production and sales and to
give quality products and services to clients and look into new market to advance, extend offers of
the company through Good Governance and grow a sound and dynamic group in cellular market

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to accomplish perfect benefit for the company for realistic and neutral development and booming
of the company. As I worked in their HR and admin departments in Ufone so, I analyze through
all the good and bad aspects of the company. What are their encouraging things which are in their
goodwill and what are their weaknesses or deficiencies.

Strength

Ufone has additionally progressed and most recent innovation use of technology. Ufone strength
is great quality administrations and products at relative low rates than its rivals. Ufone Company
has strong laid out client base including working class. Primary strength of Ufone is its skilled,
prepared and proficient staff that is exceptionally energetic and they offer quality items like
portable web, MMS and versatile office.

Quality improvement & quick Services

Suitable and devoted workers
Competent Leaders
Innovation and formation
Focus on research & development
Goodwill and trustworthiness

Weaknesses

Every business has some week focuses and can be eliminated. Ufone has also similarly few week
points as other flexible organizations get advantage from that shortcomings, for example ufone
right now not drawing closer or focusing on the provincial regions. Ufone has less insertion in
remote regions and to supply the offensive concern there could be no suitable preparation.

Less availability of advance resources

Be deficient in of feedback focus
Lack of training programs
HR strategies are not adequate
Good communication skills are not enough

Opportunities

Ufone make compulsory team work within departments and gain opportunities to utilize skills,
facility and confidence between workers and senior authority. There are open doors for Ufone
progress achievement so distant future they can target and move toward corporate region. Ufone
Company take pleasure in the benefit of support of Pakistan media transmission restricted and for
development, improvement in new innovation and takes progress by jumps and securities ufone
can get enormous measure of required assets.

Research on client life

Enlarge marketing

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Focus on market research

New growth & Sales methods
Revenue level, wants and demands

Threats

We know Ufone contenders are Jazz, warid, Telenor and Zong and these are dangers for Ufone
progress. The contenders of ufone battling by utilizing more liberally compensated staff to equal
ufone. In Pakistan on compartment area high assessments are forced including Ufone. PTCL has
been given permit for remote activity. In Pakistan mobilink is going to present some new
innovation and promise to superior venture.

In the market New competitors

Competitor’s discount offer policies & price
Increase the prices of immature products
Economic downturn(less investment in new technology)

15. Conclusion

In cellular business Ufone is widespread and is leading so many competitive organizations. Ufone
is making improvement and making profit very well with their technological advancement,
provided quality products and services to its customers. Through platform of Ufone Company one
can experience his thoughts, dreams and seek a certified career that reflects his talent, interests and
enthusiasm. Everybody can say "it’s all about U" the choice of customers is Ufone on the basis
that Ufone price level is reasonable. Ufone is efficient in getting competitive advantage by fulfill,
satisfying the needs of customers and coming up to their hope by giving them best company
product in comparative low price. The general picture of workers performance (at Ufone) appeared
to be delicious. Persons in ufone give flexibility for change, providing career options with infinite
possible outcomes and the probable opportunity to learn. The HR department wants to set up a
workplace where employees can progress work on their brains, endlessly learn and gain proficient
growth. HR accepts that all workers keep a freedom to present information and be associated with
developing and progressing. We can conclude that HR department of Ufone is doing an remarkably
fulfilling job with the workers, yet there are some spaces to get better.

16. Recommendations

Ufone Company in Pakistan is the magnificent enterprise for cellular market though I give some
suggestions to Ufone Company which can be put into practice for advancement, progressing and
betterment as discussed in SWOT Analysis and Critical Analysis.

Accurate security measures should be implemented in Ufone operation department. Ufone can
take steps by giving all workers respectful treatment at all job levels to remain the staff/employees
in the company. On employee supervision Ufone Company should give more attention. Upper

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management should be improved by interpersonal correlation in company. The top management

and HR department of Ufone Company should concentrate and pay attention on employee job
roles, good working environment, job security and tasks given to staff. Spirited, deserving and
Competitive employees should be promoted and ranking system for motivation should be
introduced also for overtime reasonable payment should be given to staff. Based on the education
of employees Quality management team should focus on their quality work and the performance
improvement and appraisal system can also be improved. In strategy decision making employees
ideas and suggestions should be supported, encouraged and that suggestions value must be given.

17. Reference & Sources used

I personally collected most of the data from the Ufone office according to APA format I have
assembled other essential and important data from the web site of Ufone through "Google". The
same has already mentioned in my internship report. Different sources to collect information are
used for writing and completion of my internship report that are as follows:

Internet (Google)
Ufone website
Ufone office staff
Instructor and Masters HRM handouts

18. Annexes

www.google.com

http://en.wikipedia.org/wiki/Ufon

www.ufone.com

Ufone HR department

Ufone customer care centers

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