National Institute of Business Management Studies

Date: 17 July 2023

To,

The Hospital Director

Subject: Proposal of the Training Program on “Self-Motivation & Customer Service

Excellence for Hospitals & Healthcare Centers”

Dear Sir/Madam,
Warm greetings from NIBM!

National Institute of Business Management Studies (NIBM), established in the year 2012,
has been conducting training programs for financial institutions, corporate houses,
multinational companies, hospitality, healthcare sector & local NGOs/INGOs. We have pool
of experts available from national & international level to cater to the need and
requirement of these organizations by providing training and entrepreneurship
development programs on need basis.
The better the infrastructure and brand of the hospital & healthcare centers, the more will
be the expectation of the customers, patients & general people. Besides investing billions
on technology, buildings and marketing, the softer aspect like the self-motivation and
skills/behaviors/attitude of staffs with respect to the chief benefactors, patients must also
be considered a prime importance.

Therefore, this training has been designed from 15 years of experience in highly customer
oriented industries like banks, hospitality and healthcare sectors.
The proposed course content and program details are attached herewith for your reference.

We look forward to getting positive response & working with your team.

Yours Sincerely,

Ms. Elina Uprety (9816973158)

Program Coordinator
National Institute of Business Management Studies

Email: nibmtrainings@gmail.com
Tel: 01-5910916
New Baneshwor, Kathmandu, Nepal
 National Institute of Business Management Studies

Self-Motivation & Customer Service Excellence

Course Coverage

Session 1: Self-motivation for customer/patient

satisfaction
In this session, the participating staffs will be taught why
it is important to manage their stress and still provide
best possible customer service in order to avoid the
vicious circle of unhappiness or cortisol filled life.

Session 2: Principles, techniques for

customer/patient satisfaction
In this session, participants will learn how to deal with
various types of patients, by understanding their
psychology and expectations when face to face and when
on telephone.

Profile of management consultant/trainer

Mr. Manohar Man Shrestha is a prized management consultant/trainer/writer with

20 years of experience in over two dozen organizations, as well as a highly effective
trainer to hundreds of companies including healthcare sector. He has published over
200 articles on management in various national dailies. He is also a voracious reader
having read thousands of books. He has lived and traveled over a decade abroad
exposing him to multiple cultures, mindsets and walks of life. His innate ability thus to
synthesize practical reality with theoretical frameworks to solve problems, makes any
form of interaction with him be it in written, in consulting or training is an
enlightening and a kind of liberating experience.

Experience: Management Consultant / Trainer at Various organizations in Nepal since September 2004 -
Present·

To transform Nepal and the world from inside out through better management and accurate understanding
is his life’s mission.

Email: nibmtrainings@gmail.com
Tel: 01-5910916
New Baneshwor, Kathmandu, Nepal
 National Institute of Business Management Studies

Program Details

Date: 24 & 25 July 2023 (08 & 09 Sharawan 2080)

Time: Morning (08:00am to 10:00am)

Target Group: nurses, medical & healthcare assistants, staffs who directly deal with the
patients/visitors/customers in hospitals & health care centers.

Duration: 2 mornings (2 hours per day)

Fee: NRs. 4,000.00 per participant

[The above mentioned price is exclusive of VAT.]
(Fee includes breakfast, certificate & stationeries)

Venue:
Indreni Complex, New Baneshwor, Kathmandu, Nepal

Training Methodology: Practical approach with presentation.

Mode of Nomination: Email: nibmtrainings@gmail.com

Contact Number: 01-5910916, Ms. Elina Uprety (9816973158)

Email: nibmtrainings@gmail.com
Tel: 01-5910916
New Baneshwor, Kathmandu, Nepal