Jyoti R Mohapatra Email: jrm9517@gmail.

com Contact: +91-6370604386

Reliance Retail OYO MDI Gurgaon

Work experience (3 years 11 months)
Milkbasket ( Reliance Retail ), (Reporting to Head of Product at Milkbasket) ( 6 months )
Product Manager ( Offline Sales agent product: BDE, BDM, CM, external Agency) Feb’23-Present
● Built MVP for a 0-1 product to improve process efficiency for on ground sales processes at residential societies to capture customer
leads. This included building apps/web interfaces for City Managers, BDMs, BDEs & external agencies. The product helps with
recce of prospective society info, society allocation to BDEs, raising activity permission, follow up reminders, task assignment to
BDEs/ external agencies, approvals by BDMs + CMs , task management/ promoter allocation by agency, POE submission etc
OYO (reporting to SVP of product) ( Product Manager 2: Aug’20 - June’22 ) ( SPM 1: July’22 - Dec’22 ) (2 years 4 months)
Senior Product Manager 1- Merchant experience (Ticket reduction, NPS, reconciliation and earnings experience of hotel owners)
● Launched Help centre for merchants across 13 countries on web & app which reduced tickets by 24%; built a content
management system for adding content; built platform to manage help centre at country level and integrated with ticketing system
● Introduced daily payment capability for merchants globally by integrating Stripe POS device and built split payment capability
for merchants which led to 6% inc in NPS and 70 lakh CM pm; Launched daily payment in India which led to a 4% inc in NPS
● Piloted QR code scan based split payment capability for merchants in India; Led discussions with PGs & drove ground adoption
● Created visibility for discount flow from OTAs to merchants by slashing prices and updating later leading to 24 crore CM annually
● Launched auto and manual invoice generation on customer requests reducing invoice escalations by 70 % & avg TAT by 5 days
● Built a compliance feature to check owners’ GSTN status & withhold payouts accordingly leading to 35 lakhs WC saving per month
● Launched room blocking capability for merchants across all countries leading to a reduction of 6.5% of the global partner tickets
● Launched capability to show customer feedback & reviews from all channels to merchants leading to a 2% increase in NPS
● Built a generic uploader for uploading ad hoc charges and charging disputes to partners leading to 2.5 Crores per month realisation
● Built feature for hotel partners to upload room/hotel amenities and integrated it across online channels increasing conversion by 5%
● Built contactless check-in, guest list, improved tax visibility for partners, created visibility of disputes, personalised report creation
Bain Capability Network, Gurgaon ( Bain & Co. ) – Summer internship (2 months)
Private Equity Consulting, ( Providing strategic support to global Bain case teams on live cases ) April '19-May '19
● Interned in Private Equity Consulting services group; worked on 8 ad hoc projects across diverse industries with daily deliverables
● Developed industry POV of Australian salmon industry & cold storage industry in Vietnam, Sri Lanka ; Screened gym mgmt
software providers potential M&A across USA, UK, Germany; Worked on digital diagnostics to analyse marketing funnels
● Conducted survey analysis; generated NPS insights & customer sentiment analysis for toy & glass manufacturer
Halftick, Mumbai ( 7 months )
Derivatives Analyst, Short term Interest Rates & Bond futures (reported to the CEO) Jan '17-July '17
● Traded short term Interest rate futures and bonds by analysing fundamental and technical factors affecting Bonds, interest rates
Logic Roots, Mumbai ( 4 months)
Online Sales Analyst- Handled all the seller portals (reported to the CEO) Sep '16-Jan '17
● Managed sales of board games across online & offline channels; Performed market research & launched across new markets
● Managed Inventory and account across all ecommerce websites in USA, UK, Canada & India via FBA/manual fulfilment
● Analysed traffic trend, improved page rankings, handled email marketing & tied up with global retailers
● Tested new initiatives on various E-commerce portals for improving conversion & managed ad spends globally to drive traffic

Educational Qualification
Qualification Institute CGPA/ % Year
MBA Management Development Institute ( MDI ), Gurgaon 6.3/10 2020
B.Tech (Mechanical) National Institute of Technology ( NIT ), Rourkela 7.47/10 2016
XII, CBSE Mother’s Public School, Bhubaneswar 92.00 2012
X, CBSE Mother’s Public School, Bhubaneswar 9.4/10 2010
Exchange Program (3 months)
Solvay Brussels School of Economics and Management, ULB, Brussels, Belgium September '19-November '19
Academic Achievements
● National Talent Search Exam- awarded the prestigious NTSE scholarship for ranking in top 1000 in India 2010
● Selected in top 1 % in Indian National Physics Olympiad & top 1% in Odisha in chemistry Olympiad 2012
● Achieved state rank of 88 and an All India Rank of 7563 in AIEEE exam; and an AIR of 8036 in IITJEE exam 2012
● Campus finalist in Asian Paints Canvas Case competition- developed digital strategy to increase app downloads 2019

Positions of Responsibility/ Extra curricular activities/ other interests

Management head,
● Led a team of 25 people to compete in National Go Kart Championship (AIR- 108/300) 2015
Team Rapido, NIT Rkl
Vice-Captain, Efficycle ● Led a team of 8 people to build a hybrid three wheeler vehicle (AIR - 27/360 teams) 2014
Extra-Curricular Activities/ other interests
Represented team Odisha in 18th senior National Roll ball championship, organised in Pune ( Skating ) 2022
Got alpha grade (awarded by Ministry of defence, GOI ) in 14 day basic skiing course, organised by JIMs, Pahalgam 2022
P2 certificate holder in solo paragliding, affiliated to APPI, Switzerland; can fly solo under instructor supervision 2021
Currently grade 5 level drummer (5/8) from Rockschool, London (RSL); scored distinction in grade 2 exams ( 90 % ) 2021
Traveled across 11 countries & 20 states in India ; Lost 23 kgs weight from 92 to 69 in 11 months 2021