UNIVERSIDAD DE MONTERREY

Vicerrectoría de Educación Media Superior

Academia de Humanidades
Tópicos de Proyecto de Reflexión

Activity. Elements of constructive criticism

Group: 1201 Date: January 19,2023

Name: Ernesto Fuentes Marcos Student ID: 611671

Name: Gilberto Adrian Mata Elizondo Student ID: 609253

Name: Raul Ivan Rodriguez Leal Student ID: 621359

Name: Ricardo Manuel Ramos Salazar Student ID: 610249

Instructions:

1. Get together in teams of 4 from the same POP and consider the elements of constructive
criticism.
2. Then, research different restaurant reviews like IHOP, McDonald's, Domino's Pizza, etc. on
platforms like Tripadvisor.
3. Include the name of the restaurant and a screenshot of the review.
4. Discuss with your colleagues their areas of opportunity and reflect on how they can improve
according to the criticism of their clients.
5. Design a flowchart in which you give pertinent strategies to make improvements in the
selected establishment, seeing it from the perspective of your POP.
6. Exchange your diagram with another team and give and receive feedback according to form
and content. Remember the concepts we discussed in class.
7. Once they have provided feedback on your diagram, make any necessary changes and
improvements to your proposal.
8. Answer the reflection questions.
9. At the end, answer the self-assessment.
 UNIVERSIDAD DE MONTERREY
Vicerrectoría de Educación Media Superior
Academia de Humanidades
Tópicos de Proyecto de Reflexión

I. Make a flowchart with the steps of your strategy to follow to achieve the objective of
the investigation. It must be creative, including clear steps and solutions. And it must
be in digital format.
 UNIVERSIDAD DE MONTERREY
Vicerrectoría de Educación Media Superior
Academia de Humanidades
Tópicos de Proyecto de Reflexión

II. The teacher will guide a moment to discuss the different solution proposals to offer
feedback among all the teams through a council made up of representatives of each
team. Make notes in this space of the comments that were given on your proposed
solution.
 UNIVERSIDAD DE MONTERREY
Vicerrectoría de Educación Media Superior
Academia de Humanidades
Tópicos de Proyecto de Reflexión
Form comments Content Comments

Gibo’s Solution Feedback:

Neto: Be confident
Ricardo: Say it with rizz
Ivan: Be more confident
Gibo’s Solution Feedback:

Neto’s solution Feedback:
Gibo: Speak louder and more confident
Ricardo: Focus on explaining the issue
and then the solution
Ivan: Speak louder and confident
Neto: Good solution and it helps the clients
Ricardo: Its average
Ivan: It can improve but it's ok
Neto’s solution Feedback:

Ivan’s Solution Feedback: Gibo: Good solution and the best one, I
think the employees should be trainer and
Gibo: Speak more confident and be sure well prepared before start working
of what you are talking about Ricardo: It is a very creative solution
Ricardo: Take the situation seriously Ivan: It is a good choice
Neto: Speak louder and be confident in
yourself Ivan’s Solution Feedback:

Ricardo's Solution Feedback:
Gibo: Don't joke about the solution
Neto: Speak louder
Ivan: be more confident.
Gibo: I like the idea and it will be a fast
solution
Ricardo: Its an ideal solution
Neto: A good solution but very complicated

Ricardo's Solution Feedback:

Gibo: Good solution, but we should take

care of the price.
Neto: Good solution but it is okay
Ivan: It can be better

III. Based on the feedback received, apply the pertinent adjustments to strengthen the
solution and write the final proposal.

Ricardo's proposal: The food can be delivered in a way that the foods heat can be
retained for longer, so the food has a larger buffer time of optimal eating time for the
client, also, based on the feedback, food standards should be constructed and
applied for the food, concerning delivery time, and quality control.
Gibo’s proposal: Based on the feedback, I would change the proposal by
implementing a minimum temperature or condition the food is delivered, if the client
takes a while to pickup the food or for whatever reason the food gets to be cold, it is
 UNIVERSIDAD DE MONTERREY
Vicerrectoría de Educación Media Superior
Academia de Humanidades
Tópicos de Proyecto de Reflexión
important to prepare it again. Not waste the food, just put it in the oven or microwave
and explain the costumer that the food will take a min more because of the time it
took.

IV. Answer the reflective questions.

a). How do stimuli and difficulties facilitate personal and collective growth?

Difficulties can be helpful because it is in stressful situations when we actually learn and improve our skills

either as individuals or as a collective group, and the place from which we grow into better

versions of ourselves.

b). How can reflection benefit employees in the workplace?

- It can be helpful in making them notice areas of opportunity and ways they could change the
way they deliver their service.

V. Self-assessment
Activity 2. Elements of constructive criticism

Not achieved Partially Achieved Achieved

Skill: They propose viable

and practical solutions; and
Skill: state them in a clear and
Skill: They propose solutions.
They propose viable solutions; organized way.
and state them clearly.
Attitude: They identify some
Attitude:
comments suggested by their
Attitude: They identify some They recognize the
colleagues and do not
comments suggested by their comments suggested by their
necessarily apply them to
colleagues and apply some of colleagues and consider
generate a new solution.
them to generate a new solution. them to generate a new
solution.
Knowledge: The reflective
Knowledge:
questions are superficially
Show understanding of reflective Knowledge:
answered.
questions and answers. They demonstrate an
understanding of reflective
questions and provide
insightful in-depth answers.
 UNIVERSIDAD DE MONTERREY
Vicerrectoría de Educación Media Superior
Academia de Humanidades
Tópicos de Proyecto de Reflexión

Achievement level