CUSTOMER SATISFACTION

SURVEY
FRM/COM/02, Rev.00
Date:

NAME OF CUSTOMER: -

ADDRESS:-

MARKS
Sr QUESTIONS 5 4 3 2 1
1 How do you find quality of our product?
2 How do you find adherence of delivery?
3 How do you find response to your complaints?
4 How do you find communication & co-operation?
5 How do you find performance of product at field?
6 How do you find our response for new developments?
7 How do you find packing of our product?
8 Our ability to understand / resolve technical problems.

* Please Tick mark at appropriate places

Rating Criteria: - 1 for Poor ------------------------- 5 for Excellent
Any suggestion / improvement point: -

CUSTOMER REPRESENTATIVE’S SIGN: - DATE: -

FOR OFFICE USE ONLY

TOTAL MARKS OBTAINED

CUSTOMER SATISFACTION INDEX =-------------------------------------------------------X 100
5 X NO OF QUESTIONS ANSWERED

REMARKS IF ANY: -

DH (COM): -