FORMAT NO : CSS-01-00

REV.NO. : 00
CUSTOMER SATISFACTION SURVEY :
DATE 31.03.2016
PAGE : 01 OF 01

CUSTOMER NAME: CONTACT PERSON NAME: PERIOD OF EVALUATION

FROM __________

TO __________

RATING
SR.
NO. PERFORMANCE FACTORS
Excellent Very Good Good Average Poor

1 ORDER PROCESSING
a) Response to your enquiries on orders and order status
b) Ability to meet emergency needs.
c) Accuracy and completeness of Invoices.

2 INTERACTION WITH ORGANIZATION

a) Availability of persons when they are needed most.
b) Their overall friendliness and courtesy.
c) Their product and technical knowledge.
d) Organization adherence to commitments on new products.

3 QUALITY
a) Quality level of the castings that are supplied to you.
b) Responsiveness on products problem.
c) Product identifications.

4 PRODUCT PRICING
a) BEC's understanding and knowledge on general market pricing.
b) Effectiveness in communicating on product pricing.

5 DELIVERY
a) Accuracy and completeness of delivery of products against orders.
b) Information of late deliveries.

6 CUSTOMERS FUTURE EXPECTATIONS, IF ANY:

For, Bhilai Engineering Corporation Limited

Name of customers Representative & Designation

(With customers Seal / Stamp)