Clerk Customer Point of Sale Kitchen

Terminal
START Greet

Placing an Taking the

order order

Confirming
the order

Payment Order is Storing the Accessed

transaction recorded Order order

Making the
Do Myself
Food

Food Serving the Order is being

received prepared
food

End

Process Map

Importance of Process Mapping in

Organizational Operation
Process mapping in McDonald's ordering
involves visually mapping out the steps from
customer arrival to order fulfillment. Process
mapping is crucial in fast food chains as it
visually represents the workflow, identifying
inefficiencies and bottlenecks in the process.
By standardizing procedures, process mapping
ensures consistency and enhances the
efficiency of business transactions across
different locations. It also serves as a training
tool, helping new employees understand their
roles and responsibilities. Process mapping
supports continuous improvement by regularly
reviewing and updating the maps, adapting to
customer demands, and fostering innovation.
Overall, it optimizes operational efficiency,
maintains a smooth flow of transactions, and
contributes to the success of the organization.

By: Sean Rynee Minao BSBA- MM2

By: Sean Rynee Minao BSBA- MM2