02/09/2021

OUR LADY OF FATIMA

TOTAL QUALITY rN@am Aung

MANAGEMENT
(PTQM 311) 1. Attend Online Lecture via Zoom
Meeting
Duration: ___ hour

10) 50) 200

N aes
**Enumerate the elements of OUTLINE
TQM.
“Explain the importance of
these elements of TQM “*Elements of TQM
«*Foundation
od std
e) Fe Tiamcelt] Mel Urel [in
management in Pharmacy “Bricks
*Binding Mortar
“Roof
“*Pharmaceutical Quality System

RECOGNITION
7 TRAINING :
8 ELEMENTS . m
+ Total quality is a description of einiel, u TEAMWORK M"

the culture, attitude and I N

organization of a company that
strives to provide customers with cA LEADERSHIP icA
products and services that satisfy
their needs. t ETHICS & INTEGRITY & TRUST a
oO N
N
 02/09/2021

|. FOUNDATION
|. FOUNDATION
ETHICS
+ The entire process of Total
Quality Management is built * The science of morality. \t refers
on a strong foundation of to the moral principles of
Ethics, Integrity and Trust. practice.
Total Quality Management
involves every single
employee irrespective of his * The discipline concerned with
designation and level in the good and bad in any situation.
hierarchy.

|. FOUNDATION
How's your integrity tree growing?,
|. FOUNDATION
Crown
Gathers sunlight, makes food
for growth, helps filtor air,
INTEGRITY produces oxygen
TRUST
* Refers to honesty, Trunk
+A by-product of
integrity and ethical
values and an Supports crown, carries water
and nutrients to crown, carrios conduct. Without trust,
individual's SSeS the framework of TQM
i
ool i ae Root Syste cannot be built. Trust
fosters full NELe Ug oai(eh
Pp participation of all seconds to:break and
members. ane

10

| 11. BRICKS
Il. BRICKS TRAINING
+ Very important for employees to be
highly productive.
* Bricks are placed ona
strong foundation to reach * Supervisors are solely responsible
for implementing TQM within their
the roof of recognition. departments, and teaching their
*The foundation needs to employees the philosophies of TQM.
be strong enough to hold During the creation and formation
the bricks and support the of TQM, employees are trained so
that they can become effective
roof. employees for the company.

12
 02/09/2021

Il. BRICKS

TEAMWORK
« A crucial element of total
quality management. P1018
+ With the use of teams, the
business will receive quicker
and better solutions to eye) a
problems.
« Teams also provide more + Provides a direction to the entire process Of Total QualitysManagement.
permanent improvements in + Total Quality Management needs to have a supervisor Whoyacts as a
processes and operations. strong source of inspiration for other members and caf assist them in
fel sta oan Lda
+ Aleader himself needs to believe in the entire process of TQM for others
to believe in the same.

COMMUNICATION
* Binds employees and
extracts the best out of
them. Information needs to
be passed on from the
sender to the recipient in
its desired form.
Small misunderstandings
in the beginning lead to
major problems later on.
Employees need to
interact with each other to
come up with problems
Ill. BINDING MORTAR RTCa MMU e CLITA
find their solutions as well.

IV. ROOF

RECOGNITION
* The final element of Total Quality
Management.
+ Recognition acts as a catalyst and drives
employees to work hard as a team and
deliver their lever best.
Every individual is hungry for appreciation
and recognition.
Employees who come up with improvement
ideas and perform exceptionally well must
be appreciated in front of all.
* They should be suitably rewarded to expect a
brilliant performance from them even the
Talocat dLiaI=s
CMV PAM are lU erie) n MN Lam = Un ooy
Integrity, And Trust
« Using The Building Blocks Of
Training, Teamwork, And Leadership.
+ Add Mortar To The Building Using
Communication
* Raise The Roof By Recognizing Your
Be Ty Nea) Download from
2B Dreamstime.com
 02/09/2021

PHARMACEUTICAL QUALITY Four Elements that

SYSTEM will be useful for PQS
+ A Pharmaceutical Quality System (PQS) is a aN ARCOLA le Ma oLaT Colt Lay ES
management system to direct and control a of the process and product quality
pharmaceutical company in terms of quality.” . Asystem of preventive and
(ICH Q10 definition which is based on the definition corrective actions (CAPA)
from the family of ISO 9000 standards)
3. Achange management system
* With the primary objective of ensuring the
quality and efficacy of the medicinal product, 4. A management review of process
and patient safety, while improving the overall performance and product quality
level of quality and the performance of
the business.

REFERENCES
ASSESSMENT :
* https://www.isixsigma.com/methodology/total-
QUIZ: Take Quiz No. 1 ; quality-management-tqm/eight-elements-tqm/
* https://www.managementstudyguide.com/eleme
nts-of-total-quality-management.htm
* https://isoqualitysystem.com/8-core-elements-
tqm/
* http://www.serateclab.com/pharmaceutical-
quality-system

ANY QUESTIONS?
@fatima.edu.ph
—w me
 02/09/2021

OUR LADY OF FATIMA

TOTAL QUALITY
MANAGEMENT acauhilbs
(PTQM 311) 1. Attend Online Lecture via Zoom
: Meeting
Duration: 1 hour

fo) Nien yr |
“Demonstrate knowledge on Total : y OUTLINE ‘ |S
Quality Management. rp : Ss =
+ Understand the objectives and wy
significance and benefits of TQM. y What is TQM? LF
Sod atonal -MRelltc-ta-lalee-leleli
(ec Lelel sold os , Significance of TQM . aml

Veh Objectives of TQM

“*Benefits of TQM
“Application of TQM

a _

PHARMACEUTICAL
PRODUCTS
+ known as medicines or
drugs.
* special preparations used
in modern and traditional
medicine.
* essential for the prevention
and treatment of diseases,
* The combination of attributes or characteristics of'a and protection of public
QUALITY product which, when compared to a standard, serves | health,
as a basis for measuring the uniformity of the product
and determines its degree of acceptability.
 02/09/2021

A a Bs Eien cid!
* 4

PHARMACEUTICAL
MANAGEMENT

“A discipline of
management courses,
which works with the
health and chemical
sciences and ensures the
safe and secure use of
pharmaceutical drugs.
PHARMACEUTICAL the process of industrial-scale synthesis of
PRODUCTION pharmaceutical drugs by pharmaceutical
companies.

a
(SIGMA Sed
x Perec
* Defined as an integrated
organizational effort designed
to improve quality at every
eR
TOTAL QUALITY
MANAGEMENT
Pree The process to produce a
r * According
to International Organization
, cs fed
perfect product by a series of
for standards defined TQM as, “TOM is a
measures requiring an
management approach for an
organized effort by the entire
company to prevent or organization, centered on quality, based
on the participation of all its members
eliminate errors at every stage
in production. and aiming at long-term success through
customer satisfaction and benefits to all
members of the organization and to the
WHAT IS TQM? society”.

SIGNIFICANCE OF
A SATISFIED ately
CUSTOMER * Meeting the customer's
requirements is the primary

IS THE BEST objective and the key to

organizational survival and
+ Ensures superior quality products and
BUSINESS eicowidan Safe)

STRATEGY Continuous improvement of

quality. The management should
Aare ele Mla) fey <a el -eedunl
al 4
competent and creative.
Aims at developing the
relationship of openness and
trust among the employees at all
levels in the organization
OBJECTIVES OF TQM
+ Essential for customer satisfaction
which eventually leads to customer
lee TINvA
* Help an organization to design and
create a product which the custon
actually wants and desires.
* Ensures increased revenues and higher
productivity for the organization.
Pilati lkRele-c-]alr-l(ela ete na-e [leaks
and inventory.

11
 02/09/2021

d
at i many ee ER eierucctatete Meter orate
position BENEFITS OF TQM

pth
a) * Adaptability to changing or
emerging market conditions
and to environmental and Higher profitability
Manne - Involves all 2 other government
Evaluation regulations + Improved customer focus and
AJ OUTSTANDING satisfaction
« Higher productivity
SE eP.
Below Average
aie -
=: + Enhanced market image
Increased customer loyalty and
retention
+ Elimination of defects and Increased job security
waste Improved employee morale
« Reduced costs and better « Enhanced shareholder and
fee munr-laren stakeholder value
Jeo SO OLY + Improved and innovative processes

13 14

REASONS FOR A FAILED APPLICATIONS OF

TQM IMPLEMENTATION TQM
Concentrating on financial related + All manufacturing companies
outcomes while turning a blind eye on the

*FAILEDX
improvement of systems * Educational system
* Government
* Manager’s interference in teamwork.
* Non-government organizations
Unclear strategies and procedures
* Distributors and traders
Failure to understand the TQM approach
* Retailers
Inadequate training
* Companies rendering services
Insufficient education resources
Employees resistance to change
Lack of teamwork
hutte, ug

15

ASSESSMENT
Submit Assignment No. 1
arel))
Due Date:
QUIZ:

18
 02/09/2021

REFERENCES
http://www.emro.who.int/health-
topics/pharmaceutical-products/index.htm|
https://www.academia.edu/1578396/Total_Qualit
y_ Management TQM in Pharmaceutical Industri
es
* https://www.pharmaguideline.com/2018/03/total
~quality-management-tqm.html
* https://asq.org/quality-resources/total-quality-
management/ m-gets-results j “ =

https://www.managementstudyguide.com/import S
ance-of-quality-management.htm 5 yay NY QU ESTI O IN S

@fatima.edu.ph