V.

COURSE DESCRIPTION

5.1 Work Ethics

WORK ETHICS-is a belief that hard work and diligence have a moral benefit and an
inherent ability, virtue or value to strengthen character and individual abilities. It is about
prioritizing work and putting it in the center of life.

Factors of a good work ethic

Proponents of a strong work ethic consider it to be vital for achieving goals, that it
gives strength their orientation and the right mindset. A work ethic is a set of moral
principles a person uses in their jo People who possess a strong work ethic embody
certain principles that guide their work behavior, leading them to produce high-quality
work consistently and the output motivates them to stay on track A good work ethic fuels
an individual’s needs and goals; it is related to the initiative by a person for the objectives
It is considered as a source of self-respect, satisfaction, and fulfillment.

Factors are:

1.-oriented actions: it is not about making plans or the next logical steps; it’s about
getting things done so that the work invested wouldn’t be counter-productive.

2.Prioritized focus: focusing on qualitative activities that a person is capable and in areas
where they can make a difference or a high impact based on objectives.

3.Being available and reliable: spending time on the work and building oneself up for
the task

4.Conscientiousness: a desire to do a task well, being vigilant and organized

5.Creating a rewarding routine/system: Engaging in tasks that provide strength and

energy which can be transferred to your ultimate goats, creating a habit and a habitat for
success.

6.Embracing positivism: shape a problem with the statement “good, (action)

(problem)”, e.g. “I’m tired and it is time for a workout! Leads to “Good. Workout tired”.

1|Page
 Ten Commandments of Work Ethics

1. Thou shalt not criticize thy boss

This is one workplace ethic that has remained sacrosanct over the ages. The boss
is always right. Yeah, he might be an insufferable lout, but as long as you are working
with him, he is always right. The most judicious employee will remain in the boss’s good
books, Today, bosses are becoming more accessible to their employees and prefer taking
inputs from them as well. So, keep your mouth shut until asked. Also, do not malign your
boss or indulge in back biting in the office cafeteria.

2. Thou shalt not rub thy colleagues the wrong way

Gone are the days when people were not even interested in knowing what was
going on in their next cubicle. Today, you cannot avoid befriending your colleagues at
your workplace. Just be sure that you do not indulge in activities that create a bad
impression of yourself on your colleagues. Folks at work can hamper your own prospects
nowadays. Put in a genuine good word when they deserve it, and do not criticize when
they err. That way you will never go wrong.

3. Thou shalt not comment on thy colleagues’ personal affairs

Respect your colleagues’ private space and they will respect yours. Do not read
their personal chats over their shoulder and do not be interested in their mail that is
directed to the workplace. Even if a colleague breaks out about their family affairs or
romantic shenanigans with you, try not to be overzealous in offering advice. In all
probability, your colleagues may not want a nanny and may just want a set of ears to
listen to their monkeyshines.

4. Thou shalt not compare thyself with thy colleagues

This breach of ethics in the workplace has happened ever since Cain and Abel
started farming for their father Adam. In the machinery of your workplace, all employees
are differently-sized cogs in the wheel. Everyone has been assigned a post in the
company because of some unique talent. That means, you should not compare yourself
with how others work. Don’t ever begin cribbing with your employers when someone
gets a promotion and you don’t It will certainly happen with you if you deserve it.

5. Thou shalt not be a nosey parker

In today’s workplace environment, one of the biggest work ethics is to keep your
nose stuck in your own affairs. Do not involve yourself in assignments meant for others,
and never show off that you can do a particular job better than them. Instead, try
excelling in the work assigned to you. If you show off your superiority to others, your

2|Page
colleagues will think of you as too pompous, and your boss might even reprimand you for
not sticking to your own work.

6. Thy attire shalt speak for itself

The workplace garb has changed drastically in recent times, and the Friday jeans
have come into the weekdays too. But that doesn’t mean you will dress up like
pantaloons to work. Let your attire match your status, and do not break the dress code of
work, however, flimsy it might be. Your dress code helps when you are dealing with
outside clients. Wearing a semi- formal attire is what one must stick to.

7. Thou shalt not bring thy family in thy workplace

It is ridiculous to speak about your family to your colleagues. Everyone has a

family and they are most interested in what happens with their folks. But it is nothing
short of moronic to discuss your family woes at the workplace. An unwritten rule of
workplace ethics is that you will never bring your family to visit your workplace, unless
they are invited

8. Thou shalt invite thy colleagues to thy homestead

You must keep your family out of the workplace as much as possible, but it is
good work ethics to invite your colleagues over to dinner sometime. You can bond there
and even do some constructive planning together. But do not be hasty and invite
everyone. Take your time, understand how friendly the people in your workplace are, and
then subtly begin the invitations. It is, of course, understood that you should not have any
vested interests in inviting your colleagues (or superiors) cover.

9. Thou shalt take credit only where it is due, and shalt not be modest then

When there’s an appraisal, make sure your work gets noticed. Inform the right
people that it is your work in advance so that when the time comes, you get the nod. Do
not be crass about it, though. A subtle approach is required to make your presence felt in
the workplace. At the same time, you should always acknowledge your subordinates’
good work, especially if they are creative people working for you. Creative minds work
better when fed on praise. And that works both ways

10. Thou shalt always keep thyself informed

The final rule of ethics in the workplace is to always be informed about what is
going on in your business. It does not pay if you are the one always sitting mute below
the corner in the front office, or if you are the one dozing shamelessly, when a business
talk is going on.

3|Page
 5.2 Safety in the Workplace

Safety Regulations

Safety regulations are defined as mandatory requirements that aim to prevent or

reduce injury. They include laws and regulations, such as prohibiting the sale of
fireworks, and mandatory standards, such as specifying that children’s nightwear be fire
resistant.

In many countries however, such standards are still either weak or nonexistent.
Occupational safety and health (OSH) also commonly referred to as occupational health
and safety (OHS) or workplace health and safety (WHS) is an area concerned with the
safety, health and welfare of people engaged in work or employment.

Hazard

A hazard is a situation that poses a level of threat to life, health, property, or

environment. These hazards are also very dangerous for human and animal life. Most
hazards are dormant or potential, with only a theoretical risk of harm; however, once a
hazard becomes “active”, it can create an emergency.

How Can Hazards be controlled?

Sometimes hazards can be eliminated altogether but, most often, measures need to
be put in place to properly manage them. It helps to be systematic

First- Can you eliminate the hazard? For instance, if damaged equipment is causing the
hazard, can you remove the hazard completely by fixing or replacing the equipment?

Second- Can you substitute hazardous materials or equipment with safer one? For
example, a cleaning solution that gives off toxic fumes could be replaced with a non-
toxic alternative.

Third- To what extent can you isolate staff and customers from hazards? Blocking a lane
at a filling station during servicing will isolate the technician from vehicles, but not from
risks at the pump itself…

Fourth- To what extent can engineering controls minimize risk-for example, guards on a
meat slicer or other moving or hot equipment?

Fifth- Can good administration be used? These might include written instructions,
sig*age to warn of hazards or “Do not enter zones. A check-in procedure for people
working alone is another example.

4|Page
Last- if the first five steps fail to eliminate risk, make sure people use the right protective
equipment or clothing if they need it. Remember, this is the last line of defense, not the
first!

Monitoring of Hazard

Hazard controls need to be reviewed periodically to make sure they are still
effective and appropriate. This can be part of your regular safety inspections

Some questions to consider when reviewing hazard controls are:

 Is the hazard under control? Have the steps taken to manage it solved the
problem? Are the risks associated with the hazard under control too?
 Have any new hazards been created?
 Are new hazards being controlled appropriately?
 Do workers know about the hazard and what has been done to control it?
 Do workers know what they need to do to work safely?
 If there is a new hazard, are workers trained properly to deal with it?
 Are there written records of all identified hazards, their risks, and the
control measures taken?
 What else can be done?

Contingency Plans

Is a plan devised for an outcome other than in the usual (expected) plan. It is often
used for risk management when an exceptional risk that, though unlikely, would have
catastrophic consequences. Contingency plans are often devised by government or
businesses

5|Page
5.3 Workplace Rights and Responsibilities

When it comes to health and safety, everyone in the workplace has distinct
responsibilities. Whether you’re an owner, employer, supervisor, prime contractor, or
worker, you have a role to play in keeping the workplace safe. As a worker, you have
rights to a safe and healthy workplace, which includes the right to refuse unsafe work

Responsibilities for workplace health and safety

Everyone has a role to play in workplace safety. The following table shows the
various role and responsibilities of all who are involved.

Owner

On a worksite, the owner is ultimately responsible for health and safety. In many
cases, the owner is also in the role of employer. If you’re both the owner of the
workplace and the employer, you must meet your responsibilities for both roles.

Responsibilities:

 Maintain the premises in a way that ensures the health and safety of
people working on site.
 Disclose to employers or prime contractors the full details of any potential
hazards in or around the workplace so they can be eliminated or
controlled.

Comply with occupational health and safety requirements and orders.

Employer

Whether a business is large or small, the law requires that it be a safe and healthy
place to work. If you are an employer, it is your responsibility to ensure a healthy and
safe workplace.

Responsibilities:

 Establish a valid occupational health and safety program.

 Train your employees to do their work safely and provide proper
supervision.
 Provide supervisors with the necessary support and training to carry out
health and safety responsibilities.

6|Page
  Ensure adequate first aid equipment, supplies, and trained attendants are
on site to handle Injuries.
 Regularly inspect your workplace to make sure everything is working
properly
 Fix problems reported by workers.
 Transport injured workers to the nearest location for medical treatment
 Report all injuries that required medical attention.
 Investigate incidents where workers are injured or equipment is damaged.

Supervisor

Supervisors play a key role with very specific health and safety responsibilities
that need to be understood

A supervisor is a person who instructs, directs, and controls workers in the

performance of their duties. A supervisor can be any worker – management of staff –
who meets this definition, whether or not he or she has the supervisor title. If someone in
the workplace has a supervisor’s responsibilities, that person is responsible for worker
health and safety.

Responsibilities:

 Ensure the health and safety of all workers under your direct supervision
 Know the requirements that apply to the work under your supervision and
make sure those requirements are met.
 Ensure workers under your supervision are aware of all know hazards.
 Ensure workers under your supervision have the appropriate personal
protective equipment, which is being use d properly, regularly inspected,
and maintained

Worker

On a worksite, everyone has varying levels of responsibility for workplace health

and safety. You should know and understand your responsibilities- and those of other. If
you’re a worker, you also have three key rights.

Rights:

7|Page
  The right to know about hazards in the workplace.
 The right to participate in health and safety activities in the workplace.
 The right to refuse unsafe work without getting punished or fired.

5.4 Confidentiality in the Workplace

Confidentiality – is the protection of personal information. Confidentiality means

keeping a client’s information between you and the client, and not telling others including
co-workers, friends, family etc.

Example of maintaining confidentiality include:

 Individual files are locked and secured

 Support workers do not tell other people what is in a client’s file unless
they have permission from the client
 Information about clients is not told to people who do not need to know
 Client’s medical details are not discussed without their consent
 Adult clients have the right to keep any information about themselves
confidential, which includes that information being kept from family and
friends.

The types of information that is considered confidential can include:

 Name, date of birth, age, sex, and address

 Current contact details of family, guardian etc.
 Bank details
 Medical history or records
 Personal care issues
 Service records and file progress notes
 Individual personal plants
 Assessments or reports
 Guardianship orders
 Incoming or outgoing personal correspondence.

If you are going to be discussing a client and their situation in supervision, in a

training session or at a workshop, you can always change the name and any information
that may identify the client. Other workers in these situations are also bound by the same
ethical and legal and legal requirements relating to confidentiality that you are.

Confidentiality also extends to things like:

 names and addresses of clients

8|Page
  phone numbers and addresses of staff and volunteers
 names and personal details of people who donate money or time
 details of funding agreements
 Information about strategic planning.

Importance of confidentiality

Confidentiality is important for several reasons. One of the most important

elements of confidentiality is that it helps to build and develop trust. It potentially allows
for the free flow of Information between the client and worker and acknowledges that a
client’s personal life and all the issues and problems that they have belong to them.

To ensure confidentiality, workers should only access confidential information for

work that is covered by their job description and the policies and procedures of the
organization. They should only disclose information to other parties where a client (or co-
worker in relation to their personal information) has consented to the release of the
information or where disclosure is required or mandated by legislation due to indications
of risk of harm. Further workers need to ensure that any information that is collected is
securely stored and disposed of.

Exceptions to the general rule of confidentiality

There are few exceptions to the general rule of confidentiality, and they all have legal
bases.

These include:

 If the client tells you they have committed a serious crime

 If the client is a child and is being abused or is at risk of abuse
 If you are concerned that the client might harm them self or someone else.
 it a child is under the age of 16 years, and especially under the age of 14,
parents legally have the right to know what happens in counseling.
 making records available to the police if they have a warrant to inspect
documents Making information available in the case of suspected or
confirmed physical or sexual abuse.
 responding to a summons or subpoena
 Responding to a request under freedom of information legislation.

9|Page
5.5 Effective Conflict Resolution and Team Work Skill

Conflict Resolution- is the process by which two or more parties engaged in a

disagreement, dispute, or debate reach an agreement resolving it. A number of skills are
needed for you to resolve conflicts in the workplace effectively.

Mistakes to avoid in a conflict situation

Don’t hope for the best and expect the issue to resolve itself. It won’t. Even if the
conflict seems to be put to rest, more than likely it hasn’t been if it has not been dealt
with correctly. Emotions and opinions will still be bubbling up under the surface. The
best thing you can do is take action quickly to ensure the situation is managed before the
situation blows out of proportion and causes damage to moral and to your business.

Don’t meet the Individuals involved in the conflict separately. If you listen to
their side of the story separately, you risk believing one over the other.

Be aware that everyone in the department/area is being affected in a negative way

because of this conflict. Don’t underestimate the impact this has on them.

Using a mediator for workplace conflict resolution

Using a mediator does not mean that you have to employ someone external. An
internal employee who is not involved in the conflict can work just as well. Mediation
involves finding a third party, trusted by the people involved in the conflict, and then
trusting that person to help find a solution. The mediator can be a manager, HR
employee, a business coach, a co-worker, etc. Mediation looks to arrive at a solution
through the agreement between both parties, rather than through investigation or hearing
or formal decision. The mediator helps empower the employees to come up with their
own agreement on a clear and informed basis. Mediation should be a voluntary process
and either party can terminate at any time.

10 | P a g e
5.6 Work Immersion Rules and Regulation

The work immersion will help develop among learners’ life and career skills and
will prepare them to make decisions on post-secondary education or employment gearing
towards the four exist envisioned for SHS graduates to choose from employment
entrepreneurship further skills training through TESDA college education.

A. Job Performance- Students may be disciple for poor job performance including
quality context but not limited in the following.

Quality context not limited the

1. Unsatisfactory work quality and quantity

2. Poor attitude (ex. Lack of cooperation)
3. Excessive absenteeism, tardiness, abuse break and lunch privileges
4. Failure to follow in shifting or procedures
5. Failure to follow established safety regulations
B. Misconduct
1. Insubordination
2. Dishonestly
3. Theft
4. Discourtesy including
5. Improper attire or appearance
6. Arguing with or in front of customers/Clients
7. Jeopardizing the health and safety of others including failure to report to
management or has Manager when co- students who undergo immersion
has a communicable disease.
8. Violating Company safety rules
9. Violating conflict or of interest rules
10. Disclosing or using confidential or proprietary information with
authorization
11. Falsifying or altering company records
12. Fighting
13. Interfering with the work orders

11 | P a g e
 14. Harassing including sexually harassing
15. Any sexual conduct on the emersion venue premises

Others

1. Overtime – allow up to 12 hours

2. Internet Policy – no allow to use, especially during work period
3. Social media – posting to media is prohibited

12 | P a g e