Name: Hadiqa Bukhari ID:F2018001122

Class Activity
Topic: Relationship between customer loyalty and satisfaction

1. If the customer has a positive response towards the brand or service then he might mention it
to his family or friend ,and this because of customer tryst or satisfaction?
 Agree
 Disagree
2. Misleading has negative but insignificant relation with customer satisfaction?
 Agree
 Disagree
3. Customer’s loyalty and satisfaction both depends upon the customer’s perceived value?
 Agree
 Disagree
4. If the customer’s perceived value is positive then it will be customer’s satisfaction?
 Agree
 Disagree
5. The main basic thing through which customers loyalty and satisfaction can be earned is by
trust?
 Agree
 Disagree
6. Trust is the promise to customers to fulfill their expectations that will help in customer loyalty
and satisfaction?
 Agree
 Disagree
7. When a customer’s trust is demolished then their loyalty and satisfaction can’t be earned?
 Agree
 Disagree
8. If a company doesn’t take seriously about the expectations of the customer’s then the customer
will go and search another brand that offer better services?
 Agree
 Disagree
9. If the customer’s are satisfied by the brand then the make repeated purchases?
 Agree
 Disagree
10. If both the customer loyalty and satisfaction is not kept in mind by the brand or company then
the customer will create a bad image of brand and refuses it?
 Agree
 Disagree