CHCHCS001 Student Assessment Booklet (ID 97509)

STUDENT ASSESSMENT
BOOKLET
CHCHCS001 PROVIDE HOME AND
COMMUNITY SUPPORT SERVICES
Student first name: Nischal
Student last name: Poudel

© 2015 RTO Advice Group Pty Ltd
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
Cover image © Shutterstock www.shutterstock.com (Image 1) and © Bigstock www.bigstock.com (Images 2 & 3)
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCHCS001 Provide home and
community support services.
ABOUT YOUR ASSESSMENTS

This unit requires that you complete 6 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all 12 questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Case studies You are to read three case studies and complete the
questions for each.
Assessment Task 3: Observation task There are three parts to this task:
 Part A: You are to prepare for two home visits, including
discussing policies and procedures with your assessor.
 Part B: You are to be observed working with two clients in
a home support setting.
 Part C: You are to answer a set of verbal questions about
the clients and their home visits.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this unit:
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
685998996.DOCX
© 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 3
Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Observation tasks
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?
____________________________________________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: Nischal Poudel
Student signature: Nischal Date: 28/08/2022
Assessor name: _____________________________________________________________________________________
Assessor signature: _____________________________________________________ Date: ________________________
685998996.DOCX
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name: Nischal Poudel
Date of birth: 23/01/1997 Student ID:
Unit:
 CHCHCS001 Provide home and community support services
Student to complete Assessor to complete
Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION
I Nischal Poudel declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: Nischal
Date: 19/09/2022
685998996.DOCX
ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Assessor signature: __________________________________________________________________________________
Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
685998996.DOCX
685998996.DOCX
ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all 15 questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _____________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
685998996.DOCX
QUESTION 1
a) What is the purpose of the Community Care Common Standards?
Effective management, access and service delivery, as well as service user rights and duties, are all
covered by the community care common standards (CCCS). Effective administration, access to and
delivery of services, as well as service user rights and obligations, are all covered under the HACC
community care common standards (CCCS).
b) What are the three Community Care Common Standards?
Standard 1: Effective management,
Standard 2: Appropriate access and service delivery,
Standard 3: Service user rights and responsibilities.
685998996.DOCX
c) List five documents that must be kept to provide evidence of compliance against the Standards.
Document 1: Policy of confidentiality and user privacy
Document 2: Risk management guidelines
Document 3: Service contracts and receipts
QUESTION 2
Briefly explain the purpose of the following community care programs. For each program list the services
available.
Program Purpose Services
Home and provide vulnerable older persons, young Your neighbourhood council,
Community Care people with impairments, and their careers community health centre, or HACC
(HACC) essential support and maintenance services. organisation may offer services. To
Their increased independence at home and in provide high-quality care, the
the community is what it attempts to assist. The government mandates that all
following are only a few of the services HACC agencies adhere to National
sponsored by the HACC programme: Service Standards. All of the rights
and obligations listed in this
information sheet are connected to
those service standards.
685998996.DOCX
Community Aged Community Aged Care Packages (CACPs) are CACPs are adaptable and made to
Care Packages specialised care plans that are specifically cope with specific care
(CACP) managed and prepared to support frail older requirements. Personal care is one
Australians in staying in their homes. What of the services that may be included
assistance is offered? CACPs are adaptable in a package.
and made to cope with specific care • social assistance; transportation to
requirements.. appointments; domestic assistance;
mismanagement; and gardening
Extended Aged Extended Aged Care at Home Dementia Advocacy, basic house and garden
Care at Home Packages (EACHD) are care packages with the upkeep, basic nursing care,
(EACH) same variety of services as EACH, but they are including medication
designed to assist seniors who are struggling administration, and other services
with the behavioural and psychological effects can be arranged as part of a
of dementia. package of care. household chores,
laundry, support for personal care,
help and preparation for meals,
Getting to appointments, looking for
possible breaks, Social assistance
685998996.DOCX
Department of The Department of Veterans' Affairs (DVA) Veterans, war widows, and
Veterans’ Affairs exists to help the families and well-being of widowers (entitled individuals) have
(DVA) program those who serve or have served in our access to a variety of high-quality
country's defence. medical treatments, including
home community nursing services,
under the DVA Community Nursing
Program. The programme seeks to
improve veterans' independence
and health outcomes, allowing you
to stay in your own home for a
longer period of time.
QUESTION 3
Research current directions that the government is taking in relation to community based care.
What are four reforms that are planned?
(You may like to access The Coalition’s Policy for Healthy Life, Better Ageing (September 2013).)
According to government plans, senior Australians will receive the necessary help. They envision
communal growth and adaptable dwelling configurations. In order to make it easier for individuals to
access services, they intend to build a new information system. Last but not least, the government is
attempting to develop standards that can be consistently and confidently applied to care.
685998996.DOCX
QUESTION 4
a) Briefly explain the term ‘duty of care’.
Is it the legal or moral duty of individuals or businesses to refrain from actions that could harm customers or
other people? The obligation or accountability is closely related to the rights of the handicapped
community and the broader public. Every time a circumstance involving responsibility arises, that obligation
is expected to be fulfilled.
Marco is visiting Kim in his home. Kim has mental health, alcohol and drug issues. When Marco gets to
Kim’s house, he sees that she is clearly under the influence of drugs. Marco is unable to raise Kim, who has
passed out on the lounge.
Marco is annoyed as he told her he would be coming today. Marco decides to leave Kim to sleep it off and
come back later in the day to complete his visit.
b) Has Marco demonstrated his duty of care to Kim? Explain your answer.
No, if he is in charge of Kim, he must take care of her, and if he notices that she is high, he must attend to
her and care for her. So, no, he hasn't shown her his duty of care. It is imperative to show duty of care in
order to care for the individual as well as the problem that has arisen or the scenario that has been created.
685998996.DOCX
685998996.DOCX
QUESTION 5
You are a community services worker in Adelaide. There is a new client, Alf, who requires support in his
home while he recovers from a stroke.
It turns out that Alf lives in squalor and is a hoarder.
Access the Community Workers Work Health and Safety Guidelines . You can find this at
http://www.safework.sa.gov.au/uploaded_files/CommunityWorkers.pdf.
What are five controls that are suggested to work safely in this situation?
Control 1: Perform the required tasks in one less cluttered room
Control 2: Provide gloves, tissues/masks infused with small amounts of essential oils, and antiseptic
hand wipes or gels
Control 3: Visit on a regular basis to develop a relationship before gradually incorporating services such
as help with shopping and garden clean-ups
Control 4: Engage the assistance of Council EHOs if assistance is refused.
Control 5: Enlist the help and support of family where possible.
685998996.DOCX
QUESTION 6
a) List the legislation (title and date) that regulates privacy in your state or territory. Briefly outline the purpose
of this legislation.
Legislation: Privacy act and privacy law of Australia
Purpose: To regulate how personal information is handled in the country. It regulates the privacy
components of the consumer credit reporting system, tax file numbers, and health and
medical research.
b) What are the key points of privacy legislation in relation to home and community care?
Despite receiving outside assistance, the patients in home and community care are still able to maintain
their right to privacy because to the privacy regulations.
The privacy laws define the parameters of privacy and a person's rights.
The privacy laws outline the duties and responsibilities for people who provide services with the intention of
respecting privacy.
685998996.DOCX
c) What are the major consequences of breach of confidentiality?
It all relies on the type of information that has been misinterpreted. Depending on the information, the
danger might be financial, health-related, or even life-threatening. The biggest consequences for people
involved in the confidentiality violation are personal issues. If the situation worsens, it may be financially
detrimental and, in a later stage, it might endanger the life of the individual involved.
d) To whom should you refer breaches of confidence or other standards?
to the Australian government's office of the Australian Information Commission. Additionally, each
responsible business must designate a department or office to oversee the privacy, confidentiality, and
customer rights.
685998996.DOCX
QUESTION 7
a) Write down the responsibilities of employers and employees in relation to WHS in a home and community
services environment.
Employers must:
-take reasonable precautions to safeguard their own health and safety;
-avoid endangering the health or safety of clients or other employees;
-evaluate workplace dangers and implement safety and health policies and manuals;
-control any risks or incidents that may arise.
Employees must be able to take care of and grow with their responsibilities, and they must use the tools
supplied by their company to safeguard their own safety, follow the company's established health and
safety manuals and rules, as well as any other health and safety guidelines.
685998996.DOCX
685998996.DOCX
b) Provide two examples of how you would meet work health and safety requirements in the following areas.
Maintaining personal hygiene
Example 1: for a doctor wash his hands every time he performs surgery
Example 2: for a chef washing the foods before cooking them
Wearing appropriate personal protective equipment (PPE)
Example 1: For a nurse using gloves every time she touches a patient
Example 2: For a chef the use of a hat to protect the food from hair falling on it
Ensuring safe manual handling
Example 1: For a doctor using the instruments previously sterilized and cleaned in surgery
Example 2: For a chef using the right equipment to cook and use it in a safe way
685998996.DOCX
QUESTION 8
Consider the following situations. Identify:
 the hazards and associated risks (at least two for each item)
 possible control measures the employer should put in place to minimise the risk of injury or illness
 action you should take in each situation, including any reporting requirements that need to be made.
The first one has been completed as an example.
Hazard Risks Control measures Preventative action/ reporting
Slippery floors  Slips, trips or falls  Provide floor mats  Clean up spills quickly
 Breaks, sprains  Require use of non-slip shoes
 Use signs to warn of temporarily
slippery surfaces
685998996.DOCX
Mechanical aids, -Accidents Control and user Only professionals

including hoists and -The machine manuals to regulate and people with
transfer equipment
breaking the use of experience using
machinery on a machinery can use
safety way them
685998996.DOCX
Cleaning products, The chemicals are The cleaning Have a extinguisher

sanitisers dangerous because products have to be near to the chemical
if combined with on a safe spot where products
fire can produce a there is not the
huge fire danger of fire
Some people can be
allergic to them
685998996.DOCX
Contact with public If the patient has a To keep the patient Give him a mask
contagious sickness, on the hospital until when he is out
it can be dangerous the illness is treated
for the public
Or the reverse, if the
patient is weak, he
can contract several
illnesses
685998996.DOCX
Items contaminated It can contain To control all the If an item

with blood or body fluids illnesses and if blood residues in contaminated is on
touched it can be contagious. spots dedicated the floor it has to be
specially to it cleaned and sterilized
685998996.DOCX
Sexual harassment, Problems between employees Establish the limits Fire immediately
work place bullying A bad work environment of relationships who has abused
Sexual abuse victims in the company between workers sexually of someone
through guidelines,
forums and policies
685998996.DOCX
Clients who are Violence If the patient is Techniques and

confused and/or violent Accidents potentially violent methods to avoid
That the patient become even more violent the best is to violence on patients
acknowledge this and to control it
and treat him when it happens
accordingly
685998996.DOCX
QUESTION 9
a) A person-centred support approach can contribute to the empowerment of people living in the
community. What is the advantage of this?
that the community members gain more independence, which benefits them when faced with constraints.
Being independent or only partially dependent on others is a very significant life skill.
b) In one to two sentences explain why older people, or people with disabilities, are commonly
disempowered.
It happens often because people's restrictions have actually constrained them throughout their lives, which
has had an impact on their social, economic, and other relationships. They lack power because society
does not provide them it as naturally as it does to individuals without disabilities. But therein is the true
strength of the human spirit—the capacity to swim upstream and through the perilous waters in search of
contentment and fulfilment.
685998996.DOCX
c) Read the following scenario and answer the questions:
Alberto has had a stroke.

Although his wife, Michaela has been able to provide love and support for Alberto, there are some things
they just couldn’t manage.
Alberto and his case manager, John, have talked about his needs, with Michaela being involved in the
discussion.
They are adamant about what Michaela can do for Alberto and the types of support they need. They ask for
help with Alberto’s showering, dressing and transport as Michaela does not drive.
Alberto also wants to attend physiotherapy to regain his strength.
After a few months, Alberto is very happy with his progress. He is now quite capable of showering and
dressing himself and has just been given permission from his doctor to drive again.
John meets with Alberto and Michaela to discuss changes to his care plan. It is agreed to cease the
personal care and transport services, but in place of those John will receive some assistance with
gardening and general maintenance, as he still finds balance and heavy work difficult.
 In what way does this scenario represent consumer-directed care?
It is C1 because the patient-directed care is provided through services directed at the patient's home.
Patients have more options and freedom because to it. Alberto will get services in his home that are tailored
precisely to his need.
685998996.DOCX
 How do you think this approach has helped Alberto to recover from his stroke?
2. A lot, as it gives him more flexibility and allows him to heal more naturally at home. Naturally, his wife
hasn't been very helpful, so the situation isn't ideal, but the thought of caring for him at home pushes him to
be independent and to heal successfully and quickly.
QUESTION 10
Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her nearest
neighbour lives over 500 metres away and is often away from home. Elsie does not have a mobile phone.
The house needs repair as the roof is leaking, but Elsie does not have the money for this.
a) What action could you take to make sure Elsie is safe, balancing her wish to be independent and be able
to take risks?
I would suggest that she get a mobile phone and provide the nearest neighbour with the number in case of
an emergency. She should relocate to a location nearer the city, too, in my opinion. Additionally, I would
suggest that she move in with a caregiver. In order to do certain duties that other people can complete for
her, I would also suggest that she visit a professional assistance centre for the elderly.
685998996.DOCX
b) List four things that could be done to reduce risks to Elsie’s safety and security.
Action 1: Move to a closer place to the city
Action 2: Buy a cell phone
Action 3: Give the number of the cell phone to the nearest neighbour
Action 4: Contact a relative to help her in the roof leaking
QUESTION 11
Gianni lives alone at home. His eyesight is deteriorating rapidly, however he is fiercely determined to stay in
his own home until he dies.
He walks to the shops each day at 10.00am to do his shopping, but he is finding it harder to do with his bad
eyesight.
The town where he lives is not the same as it was when he moved there fifty years ago. In those days it was
a nice country town – now it is a growth area in the outer suburbs of Melbourne. There is a large problem in
the area with high rates of unemployment and large rates of methamphetamine use.
a) What safety and security risks does Gianni face?
685998996.DOCX
that he had a mishap while leaving the house. Due of his situation, someone may exploit him. Although he
walks, which is a positive thing, it would be preferable not to in this circumstance. Gianni also runs the
danger of getting additional mental problems as a result of the stress of living in such a troubled
neighbourhood.
b) List four things that can be done to reduce risks to Giannis’s safety and security.
Action 1: Go driving
Action 2: Ask for the stuff online
Action 3: Ask someone to buy him the things
Action 4: Move to a safer place
QUESTION 12
a) What procedures can be put in place to ensure fire safety in a client’s home?
685998996.DOCX
Smoke detectors can be installed throughout the home to monitor the gas supply and other potential fire
hazards. Extinguishers should also be placed outside or in the house's entrance so they are available to put
out the fire if necessary.
685998996.DOCX
b) Research the legal requirements in your state or territory for smoke alarms to be installed in homes. Briefly
explain the requirements.
Every habitable room door should have a smoke detector within 7.5 metres of it, and the home shall have at
least one smoke detector per floor. Smoke and carbon monoxide alarms must be installed in every privately
rented house (if applicable). Every floor of the rental property that has a room utilised entirely or partially as
a living space must have at least one smoke alarm installed. Weekly tests of smoke detectors are also
necessary.
c) What is the name of the Act or Regulations that cover requirements for smoke alarms in your state or
territory?
Australian Standard 3786–2014 compliant smoke alarms.
685998996.DOCX
QUESTION 13
Explain the procedures you must follow when entering a client’s home to ensure them of your identity.
demonstrating my identification and providing them with evidence, such as a worker ID, that demonstrates
my employment with the organisation that is intended to provide the services the customer is about to get.
QUESTION 14
Bunty has cancer.

She has undergone one program of chemotherapy and has been receiving HACC services due to her
declining health needs. Bunty was very sick during the treatment, but her health gradually improved.
Last week Bunty was distressed to find out that her cancer is back. Her oncologist has strongly
recommended a further chemotherapy program. If she does not have treatment she is likely to die within a
month.
Bunty has decided not to have the second lot of chemotherapy – instead she wants to die at home. Her
family are angry that she is giving in to the disease – especially as the oncologist has so strongly
recommended further treatment.
a) Should Bunty do what her family and oncologist want her to do? Explain your answer.
685998996.DOCX
In my opinion, you should always fight but that is on everyone's behalf but is her decision to do what she
wants with her life and that includes when to end it? Is she free to choose whether she wants to live or die
and how she wants to do it?
The family approach you and ask if you can talk some sense into Bunty.
They ask you for legal advice about whether Bunty can be forced to take the treatment. They also ask you
lots of technical questions about Bunty’s cancer and how treatment will work.
Bunty has given her consent for you to share information with her family, but you don’t really feel this is
within the role of your job.
b) What should you do in this situation?
Try to speak with Bunty and share my viewpoint with her, but further action is not possible because
personal freedom is unaffected. I would make a valiant effort to persuade her in a number of ways that this
was not the best course of action and that the only thing that matters in life is one's own self and the times
we have to live.
QUESTION 15
What is meant by ‘emotional abuse’? Provide examples of emotional abuse that older people and people with
disabilities are commonly subjected to.
685998996.DOCX
Bullying is another word for this. is when someone intentionally exploits another person's condition and
intentionally hurts them with insults, jokes, etc.? Because they appear weak, older people are frequently
mistreated by younger, less intelligent individuals, who also make fun of them or play practical jokes on
them. Stupid individuals make mockery of the physical limits of disabled people, who have aberrant
physical problems.
What do I need to hand in for this task? Have I completed this?
Your answers to each question 
685998996.DOCX
Unit:
Student
Case study 1
Case study 2
Case study 3
STUDENT DECLARATION
Date: 09/10/2022
685998996.DOCX
ASSESSOR FEEDBACK
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
685998996.DOCX
ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
You are to read the case studies and complete the questions that follow.

 Access to textbooks and other learning materials
 Access to a computer and the Internet (if you prefer to type your responses).
WHEN DO I DO THIS TASK?

 You will do this task in in your own time.
 Write in the due date as advised by your assessor: _____________________________________
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
CASE STUDY 1: BERNIE AND GLENYS
Bernie and Glenys have been married for 47 years. Glenys has been diagnosed with dementia and requires
constant care. Bernie has been caring for Glenys at home and is committed to her care.
Now Bernie has found out that he has terminal cancer. He will probably only have about six months to live.
Bernie is distraught and worried about what will happen to Glenys after he dies.
One day while you are cleaning their bedroom, you find a stash of medications hidden behind the
cupboard.
When you ask Bernie about them he looks very guilty. He says that they are his ‘insurance’ to make sure
that neither he nor Glenys will suffer.
He also says that you should not say anything to Glenys or anyone else about them – he couldn’t bear for
Glenys to be lonely when he dies.
You look at the medications and see that these are very strong. You realise that Bernie is considering
ending his own and Glenys’s lives when he feels they can no longer cope.
685998996.DOCX
1. You sympathise with Bernie’s situation, but what should you do in this ethical dilemma?
In order to inform Glenys of the situation and his husband's intentions about the drugs and her, respectively.
As the pills are unsafe on Bernie, it will also be crucial to remove them from his possession. Given that
Glenys' life is in risk, I would also notify her family.
2. Identify two possible solutions that will assist Bernie to address his concerns and be comfortable to take
different ‘end-of-life’ action.
evaluating him via counselling and speaking with him one-on-one while pointing out that what he is
preparing to do is unethical and/or illegal. Glenys has to be informed of these preparations for this reason. I
could console him and help him feel like he wasn't being judged by me.
685998996.DOCX
3. How would you demonstrate respect and sensitivity to Bernie – imagine that your views are very different
from his in this situation.
I would express my sympathy to him and let him know that although I comprehend the circumstance, what
he is doing is wrong. I would share with him my own personal experiences of others who have endured
unending suffering and demonstrate for him the ways in which they overcame this terrible circumstance.
The workplace grapevine quickly becomes active. One of your colleagues comes rushing up to you, ‘Oh my
goodness, I can’t believe that Bernie was going to murder his wife!’ she exclaims. ‘What did he say to you?
Is he going to be arrested? Poor old Glenys – he kept on saying he wanted to care for her at home but all
this time he just wanted to get rid of her.’
4. Explain how you would respond while still maintaining confidentiality.
Despite the fact that I have been assisting them, I would argue that I know very little about the subject and
that what is happening to them is outside of me. As a side note, confidentiality is not an issue in this
scenario because another person's life is in danger, but it still wouldn't be a good idea to disclose facts of a
challenging circumstance to third parties.
Your answers to this case study 
685998996.DOCX
CASE STUDY 2: CANDICE
Candice is frail and has dementia. Her dementia has been caused by a history of drug and alcohol abuse.
She lives at home with her niece, Nevaeh, who cares for her.
Candice receives support at home to shower and receives meals on wheels. Nevaeh is known to be an
alcoholic and it is expected that she also takes illegal drugs.
Lately Candice has been losing a lot of weight. There has also been some unusual bruising on her arms
and chest – Nevaeh explained that Candice often falls out of bed, especially if she has been drinking.
Nevaeh is drunk when you arrive today and you see that she is eating Candice’s meals on wheels.
You also find medications in the kitchen, which have obviously not been given to Candice for some time.
When you ask Nevaeh about why she is eating Candice’s food, she says that there is no point in her giving
it to Candice as she just spills it down herself.
When you ask her about Candice’s medication, Nevaeh says that these are old prescriptions that she
doesn’t take any more (even though they are the medications listed on the care plan).
She then says, ‘Is it pension day today? Thank god! I’m desperate for some ciggies!’
She then races out, leaving you alone with Candice. You know that Nevaeh has access to Candice’s bank
account.
1. What are three types of abuse that Candice may be subject to?
She is a victim of theft.
In a harsh way, she is being made to face the origin of her mental health issue.
She is neglected and subjected to financial, physical, and mental abuse.
685998996.DOCX
2. What action do you need to take? Remember to write down the documentation you may need to
complete.
To make arrangements to better care for Candice by getting in touch with the closest relative or responsible
person nearby. If it is feasible, increase the number of visits to Nevaeh's house while denouncing any
potential crimes and rights violations.
685998996.DOCX
CASE STUDY 3: ALBERT
Albert is dying. As he is enduring his last few days, he asks if he can tell you something.
You are happy to sit down for a chat, as you often enjoy a chat with him when you visit his home. Albert
begins to talk.
You are shocked to hear him confess that, when he was a teacher during the 1960s and 1970s, he
committed some sexual offences against girls and boys at the school where he was working.
Albert cries that he is truly sorry for what he did. Two days later he dies. His family assembles around his
bedside and talk about what a gentle and good man he was.
You feel that Albert was genuinely sorry for what he did. You know that you are obligated to report all issues
of child abuse, however you wonder if there is any need in this case – it all happened so long ago and
Albert was such a nice man.
A) What action should you take in this situation?
Although anybody would do this, reporting and denouncing are the greatest options. In order to properly
hold Albert accountable for his crimes, we must take into account the victims and the circumstances of the
long-ago events, therefore I would first determine whether the victims are still alive before speaking with
them.
685998996.DOCX
B) What type of psychological damage may Albert have caused to the school children who are now in their
50s and 60s?
A man who commits these crimes is deserving of being revealed for the purpose of justice since the victims
in their time suffered greatly, and this is the major reason why he has to be reported.
685998996.DOCX
Unit:
Student
Observation task
STUDENT DECLARATION
Date: 09/10/2022____________________________________________________________________________________
685998996.DOCX
ASSESSOR FEEDBACK
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
685998996.DOCX
ASSESSMENT TASK 3: OBSERVATION TASK
TASK SUMMARY:
There are three parts to this task:
 Part A: You are to prepare for a home visit, including discussing policies and
procedures with your assessor.
 Part B: You are to be observed by your assessor working with two clients in a home
support setting.
 Part C: You are to answer a set of verbal questions about the clients and your home
visits.

 Workplace policies and procedures relating to home and community support activities.
 Two clients who are in a home and community support setting.
 Approval from their supervisor to work with the clients.
 Approval from each client to be a part of this task.
 Client care plans for each client.
 Access to resources and equipment specific to each home visit.
WHEN DO I DO THIS ASSESSMENT?

 You will do this task during your assessor’s workplace visit.
 Write in the date of your assessor’s visit: _______________________________________________
If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some
feedback and you will need to do the specific task again. If you answer any of the verbal questions
incorrectly, your assessor will give you another opportunity to answer them.
INSTRUCTIONS:
You are to work with two ageing clients in a home and community support setting.
The type of support to be provided will vary depending on the service and the needs of the client.
Examples of support could include:
 personal care
 food services
 home maintenance
 social support
 home care support – cleaning, cooking, shopping, business affairs, laundry.
You must visit each client in their home at least once.
Your assessor will observe you during these visits. You will be supervised at all times during your work
with these clients.
You must obtain permission from your supervisor to work with each of these clients. You must also obtain
permission from each of the clients. Use the permission forms at the end of this task.
685998996.DOCX
PART A: DISCUSS CARE PLANS AND PREPARE FOR VISITS
Prior to your visit to each client, you will need to have a discussion with your assessor in which you talk
about the following topics.
 Your workplace’s policies and procedures about providing care in a home and community support
setting.
 Discuss each care plan with your assessor. Your assessor will ask you to explain the care plans to
them. They may ask some additional questions.
 Show your assessor how you prepare for each home visit.
Your assessor will ask you questions about the policies and procedures and also the client care plans.
Make sure you can access these documents during the discussion.
Your assessor will be looking to see that you:
 Show that you understand your workplace’s policies and procedures relating to home and community
support activities
This will include things such as privacy, confidentiality and risk management practices when working in clients’ homes.
 Read and understand each client’s individual plan and goals.

You must be able to explain the main points of each client’s plan and goals to your assessor.
 As part of the preparation for both home visits:

– identify any known risks involved with providing care to this client in their home, and identify the risk
control measures that are in place
For example, risks might include: behavioural problems, pets (such as aggressive dogs or an excessive number of pets), crowded or
inaccessible areas, disrepair of home, etc. Control measures will refer to what has been done to fix or reduce risk of harm or injury.
– identify any equipment, processes and aids that will be required for the visit
– identify the purpose and the time of the visit with your supervisor (or other relevant person if you
supervisor is not available)
– identify with your supervisor (or relevant person) any tasks that need to be done during your visit
– prepare all equipment, resources and documentation that you will need to take with you on your visits
For example: obtaining operating instructions for equipment; checking/calibrating equipment; making sure the
equipment is safe for use; relevant checklists; ensuring they can use the equipment; making sure it is the correct
equipment for the client; getting each client’ s file, case plan, observation report forms and so on.
685998996.DOCX
PART B: CLIENT VISITS
Your assessor will observe your home visits and how you support each of the clients.
After the second visit your assessor will ask you a set of verbal questions (refer to Part C).
Your assessor will be looking to see that you:

 Identify yourself before entering each client’s home.
For example: by saying hello and giving your name; by identifying yourself if necessary, such as by your badge, uniform or ID card, where you
are from, etc.
 Explain the purpose of your visit and ensure each client gives their consent.
For example: be clear in what you are there to do; how long you will be there for, etc.
 Show that you have a positive relationship with each client.

For example: by being friendly; communicating appropriately; being respectful; taking an interest in the client etc.
 Allow your clients the opportunity to express their issues or concerns about the visit or anything else, and
address the issues.
 Engage appropriately with anyone else who may be in the client’s home.
For example: by introducing yourself; being friendly to those people; answering any questions (only with the consent of the client), addressing
concerns, fears, worries etc.
 Consider any hazards that may impact on your clients’ health and safety (and/or your own) and put in
place risk controls.
For example: your client may appear be unwell with a cold or flu; general appearance and wellbeing of the client; condition of the property;
temperature of the property (ie too cold, too hot etc.)
 Follow the instructions in each client’s care plan and as given by your supervisor.
 Use appropriate PPE depending on the task you are doing.
PPE may include, apron, gloves, mask, eye protection etc.
 Communicate appropriately with each client.

For example: making sure that they understand your instructions; making sure they are listening to what they are saying; observing their body
language; considering cultural communication requirements; using active listening, etc.
 Are respectful and sensitive to each client, respecting that you are working in the clients’ homes
For example: being respectful of the person’s home and belongings; accepting differences (for example, their culture may be different to your
own); by being courteous to other people in the home; by respecting the client’s wishes (for example, to take shoes off on the carpet).
 Adhere to duty of care requirements.

For example: by performing all tasks in line with work policy and procedures; by ensuring safe work practices; providing a standard of care as
required by practice standards, etc.
 Fill out all required documentation and make arrangements for follow-up visits.
PART C: VERBAL QUESTIONS
After both home visits are complete, your assessor will ask you a set of verbal questions about your work
with the clients. Your assessor will tell you if a question is relevant to only one of the clients by referring to
them as Client 1 and Client 2.
Signed Client 1 permission form 
Signed Client 2 permission form 
Signed Supervisor approval form 
685998996.DOCX
Home and Community Support (observation) – Client 1 Consent
Client approval (Use this if the client is able to give permission themselves)
Dear ________________________________________________________________________________________
My name is __________________________________________________________________________________
As part of my assessment for this task, I will be providing you with support in your home. I would welcome
your participation in this assessment.
My assessor must be present to observe my performance on the day.
Please sign below to show your agreement.
Name: ______________________________________________________________________________________
Signature:____________________________________________________________________________________
Date: ___________________________
Home and Community Support (observation) – Supervisor Approval (Client 1)
I, ___________________________________________________________________________________________,
<supervisor’s name> approve __________________________________________________________________
<student’s name> to undertake this assessment with _____________________________________________
<client’s name>.
Approval is dependent on the following conditions:

 The student must be supervised at all times when working with the client.
 The student’s assessor must be present.
 The client or their family may request that this assessment be stopped at any point. In this case, other
arrangements will be made in consultation with the student, the student’s assessor and myself.
Supervisor’s name: ___________________________________________________________________________
Signature:____________________________________________________________________________________
Date: ___________________________
685998996.DOCX
Home and Community Support (observation) – Client 2 Consent
Client approval (Use this if the client is able to give permission themselves)
Dear ________________________________________________________________________________________
My name is __________________________________________________________________________________
As part of my assessment for this task, I will be providing you with support in your home. I would welcome
your participation in this assessment.
My assessor must be present to observe my performance on the day.
Please sign below to show your agreement.
Name: ______________________________________________________________________________________
Signature:____________________________________________________________________________________
Date: ___________________________
Home and Community Support (observation) – Supervisor Approval (Client 2)
I, ___________________________________________________________________________________________,
<supervisor’s name> approve __________________________________________________________________
<student’s name> to undertake this assessment with _____________________________________________
<client’s name>.
Approval is dependent on the following conditions:

 The student must be supervised at all times when working with the client.
 The student’s assessor must be present.
 The client or their family may request that this assessment be stopped at any point. In this case, other
arrangements will be made in consultation with the student, the student’s assessor and myself.
Supervisor’s name: ___________________________________________________________________________
Signature:____________________________________________________________________________________
Date: ___________________________
685998996.DOCX

CHCHCS001 Student Assessment Booklet (ID 97509)

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

CHCHCS001 Student Assessment Booklet (ID 97509)

Uploaded by

Copyright:

Available Formats

STUDENT ASSESSMENT

Student first name: Nischal

Student last name: Poudel

Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

Assessment Requirements Due date

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: Nischal Poudel

Student signature: Nischal Date: 28/08/2022

Assessor name: _____________________________________________________________________________________

Assessor signature: _____________________________________________________ Date: ________________________

Name: Nischal Poudel

Date of birth: 23/01/1997 Student ID:

Student to complete Assessor to complete

I Nischal Poudel declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: Nischal

Student name: Nischal Poudel

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

b) What are the three Community Care Common Standards?

Standard 1: Effective management,

Standard 2: Appropriate access and service delivery,

Standard 3: Service user rights and responsibilities.

Document 1: Policy of confidentiality and user privacy

Document 2: Risk management guidelines

Document 3: Service contracts and receipts

Program Purpose Services

Control 1: Perform the required tasks in one less cluttered room

Control 4: Engage the assistance of Council EHOs if assistance is refused.

Control 5: Enlist the help and support of family where possible.

Legislation: Privacy act and privacy law of Australia

d) To whom should you refer breaches of confidence or other standards?

Maintaining personal hygiene

Example 2: for a chef washing the foods before cooking them

Wearing appropriate personal protective equipment (PPE)

Ensuring safe manual handling

Hazard Risks Control measures Preventative action/ reporting

Mechanical aids, -Accidents Control and user Only professionals

Cleaning products, The chemicals are The cleaning Have a extinguisher

Items contaminated It can contain To control all the If an item

Clients who are Violence If the patient is Techniques and

Alberto has had a stroke.

 In what way does this scenario represent consumer-directed care?

Action 1: Move to a closer place to the city

Action 2: Buy a cell phone

Action 4: Contact a relative to help her in the roof leaking

a) What safety and security risks does Gianni face?

Action 2: Ask for the stuff online

Action 3: Ask someone to buy him the things

Action 4: Move to a safer place

Australian Standard 3786–2014 compliant smoke alarms.

Bunty has cancer.

b) What should you do in this situation?

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

Name: Nischal Poudel

Assessor signature: _____________________________ Date: