CTT Order ID 1-70806878738

Customer/Account Name AHLEESCIA BINTI AKIAN

Activity ID A-0004824553
Assigned Date/Time -
SECTION 1 : RESTORATION CATEGORY
Please tick , any applicable
UniFi / Voice 1P Streamyx/Business Broadband & DEL
TM Access Network (Drop Fibre-OLT or SDF-ODF) TM Access Network
Internal Fiber Standard Wiring (Entry Wall-FWS) Last Point Connection
Internal Fiber Non-Standard Wiring (Entry Wall-FWS) Telephone Socket/Splitter
Customer's Fault CPEs Replacement (Within Warranty) - fault due to TM
BTU/CPEs Replacement (Within Warranty) - fault due to TM CPEs Replacement (Within Warranty) - fault due to customer
BTU/CPEs Replacement (Within Warranty) - fault due to customer CPEs Replacement (Beyond Warranty)
BTU/CPEs Replacement (Beyond Warranty) CPEs Configuration
BTU/CPE Configuration Customer's Internal Wiring Fault
Internal wiring more than 18 feets and obstruct by awning/roof (OSH NC) Customer's Fault
Infra TM obstruct by illegal extension and can't accessible (OSH NC) Internal wiring more than 18 feets and obstruct by awning/roof (OSH NC)
Building Management Cabling Infra TM obstruct by illegal extension and can't accessible (OSH NC)
Building Management Accessibility Building Management Cabling
unifi Plus Box Replacement (Within Warranty) - fault due to TM Building Management Accessibility
unifi Plus Box Replacement (Within Warranty) - fault due to customer
unifi Plus Box Replacement (Beyond Warranty)
Non-Standard Installation
SECTION 2 : PHYSICAL HEALTH CHECK (PHC)
Landed House (UniFi FTTH/Voice 1P)

Rx Optical Overload - Optical (Tx/Rx) -

Rx Optical Sensitivity - Session

Tx Opt Power -
Tx Ext Ratio -

Landed House (DSL/DEL)

D/load U/load D/load U/load

SNR - - SNR - -
Attn - - Attn - -
Actual Rate - - Actual Rate - -
Tone Ok Not Ok Tone (IVR) -
Session

High Rise (VDSL/DSL/DEL)

D/load U/load D/load U/load

SNR - - SNR - -
Attn - - Attn - -
Actual Rate - - Actual Rate - -
Tone Ok Not Ok Tone (IVR) -
Session

Wireless Service Result Testing (after installation)

RG Location
RG Location
Area Signal Strength
Signal Strength

Others
SECTION 3 : RESTORATION CHARGES
Please tick , any applicable

A. Onsite Support
Description Total Charges (RM)
1. On Site Support *(RM53.00) 0.00

B. Equipments
Payment Option Current Commitment End Date
1. One Off Payment 08/13/2022 03:13:45
2. Renewal Service Contract
3. BTU Replacement

Equipments

Total Charges (RM) 0.00

Abbreviation
BTU - Broadband Termination Unit ODF - Optical Distribution Frame
BG - Business Gateway OLT - Optical Line Terminal
CPE - Customer Premises Equipment RG - Residential Gateway
DECT Phone - Digital Enhanced Cordless Telecommunications Phone SDF - Subcriber Distribution Frame
DP - Distribution Point SLT - Single Line Telephone
FTB - Fibre Termination Box STB - Set-Top-Box
FWS - Fibre Wall Socket ATA - Analog Telephone Adaptor

(*) Price displayed is inclusived of GST

(**) CPE with One Off Payment only
(***) CPE with One Off Payment or Renewal Service Contract
SECTION 4: TERMS AND CONDITIONS OF RESTORATION ACCEPTANCE AND CUSTOMER'S ACKNOWLEDGEMENT
By signing this Form, the customer hereby acknowledges and agrees that:
i. Any complaint made by the customer has been duly attended, solved and vi. Subject to the type of CPE in Section 3, any replacement of CPE upon
rectified by TM up to the customer's satisfaction and in consideration to completion of the restoration work, a customer has an option either to
the same, TM shall impose additional charges as specified in this purchase the CPE OR to renew/extend (where applicable) the minimum
Restoration Acceptance Form. subscription period of the Service's contract;
ii. Additional charges for the work under SECTION 3(A), & 3(B) will be Option to PURCHASE CPE
reflected in the customer's next bill. CPE charges will be reflected in the customer's next bill
iii. The Additional Terms and Conditions in this Restoration Acceptance Option to RENEW/EXTEND the minimum subscription period
Form shall be read in addition to the existing Terms and Conditions of 1. If the Service contract is within minimum subscription period, the service's
the UniFi/ Streamyx/ Business Broadband Service / Voice 1P (each with minimum subscription period will be extended to a further [one / two / three
be referred to as "Service") as earlier agreed by the customer. (1/2/3) year(s)]. Extension of the service period will follow the minimum
iv. Warranty is valid for new Customer Premise Equipment (CPE) and is subscription period of the Service as subscribed by the customer which
limited to manufacture defect/faulty/workmanship during the Warranty shall commence from the restoration date;or
Period. The warranty does not apply where damage is caused by; 2. If the Service contract is beyond minimum subscription period, the service's
including but not limited to (a) normal wear and tear; (b) abuse, minimum subscription period will be renewed for another one(1) year.
mishandling, accident or failure to follow manual operating
instructions;(c) customer's negligence; (d) stolen/lost at customer's
premise and (e) force majeure.
v. On site support charges at the rate of RM53.00 (inclusive GST) will be
reflected in the customer's next bill.

I/We do hereby confirm and acknowledges that I/We have read and understood the Acknowledgement and Additional Terms and Conditions contained in this
Restoration Acceptance Form and agree that the Additional Terms and Conditions shall form part of the Terms and Conditions of the UniFi/ Streamyx/
Business Broadband/Voice 1P.

Furthermore I/We agree to be bound by all such Terms and Conditions. I/We agree the above service has been restored by TM Personnel.

CUSTOMER'S ACKNOWLEDGEMENT
I/We agree the above service has been restored by TM Personnel and all the CPEs are working in good condition.

*Name AHLEESCIA BINTI AKIAN

*I/C 999999-99-9999
*Email Address ahleescia@gmail.com
*Relationship On Behalf
Comments CPE Replacement RG Courier
By Submitting this Form
*Mandatory Field

Customer's/Authorised Representative's Signature Date

FOR TM USED ONLY

Customer refuses to sign
Customer disagree with restoration work
Restoration completed outside of customer premise