Trauma-​informed charter

We, as...
Trauma-​
System  User-​ informed  Human  Accessibility  Interaction
Service  researchers Trauma-​ centred  specialists designers
support  centred  practitioners
designers informed
analyst designers
Designers humans
Trauma-​ for  Inclusive  Medtech 
UCD  UXers
User 
informed humans designers UX  experience 
Service  User 
designers leaders Designers practitioners
designers researchers
Designers
A group of  People who
UX team
committed  Content  at PHX Interaction design Trauma 
work with  Interaction  Trauma-​
user-​centred  designers
and volunteering  informed 
people designer  leader of a  informed 
design 
trauma-​informed  practitioners
specialists working in  working group
practitioners
bereavement

Acknowledging that...
Time  We aren't  We lack (and will  We don't always 
We are only  constraints aware of a  We may not  Our target users 
(people who use 
Financial never fully have)  have the power or
Not all design &  Trauma informed  all the knowledge, time to enact 
one person  have buy-​in 
UR professionals  person's  drugs) may be 
barriers approaches need  tooling, and  Our organisation's trauma-​informed 
but also one have had active  from senior  triggered or even 
to be present at  resources culture are not  practices
listening training  history relapse as a result of
all stages of the  always set up to 
organisation We can't  leaders taking part in user 
(basic or  research design process let us do this work
advanced) possibly be  Users or 
aware and  colleagues that 
People  We may  There isn't 
We may get prepared for 
we work with may
not have  Lack of  clear guidance 
things  every situation
have experienced 
won't  We may  buy-​in from
The world 
Not 
various kinds of 
team  We may not 
or not enough 
wrong  and we are 
traumas
"ok" it not have  leadership Lack of  time

sometimes everyone  enough  knowledge

training have control
not perfect Time  over 
cares about time
timescales
User needs are  humans constraints
complex and even
The  Making 
when we think we Organisational  The  stakeholders 
constraints we  The delivery 
We're
are experts we  needs can  We do not  environment  understand 
find ourselves  face are  We are all  process needs  The unexpected 
sometimes be  share the lived Disinterested will not always  My users  can be difficult
surprised sometimes  volunteers  to slow down  will happen and 
prioritised over  experience of  stakeholders be ideal but... everyone's life  have all gone 
busy
inevitable with limited  and improve for
user needs our users'  experience is  through 
time and  our customers
trauma different
resources trauma

Commit to...
Teaching  Keep  To be 
empathetic,  Accessibility 
Putting 
Incorporating 
more people  Do our best to  fighting  listen, make 
Trying, to the best kindness into our 
& trauma-​
Supporting our 
the basics to  of our ability, to  research planning,  designers and 
avoid causing 
start with harm to others
the battle space and  advocate and use  ops, and  informed  people  researchers when 
time for them trauma-​informed  interactions with  interacting with 
design
and ourselves approaches users and 
colleagues first other humans
Proactively and 
consistently 
Making every  Bringing 
opening 
effort to learn and Make space to  trauma-​ Continuously  Advocate  Work towards 
Being transparent,  communication  Slow down to
advocate for  aware, sensitive,  collaborate  informed  learning and  being better 
trauma-​informed  and providing post-​
channels for all users achieve a 
with those  principles into  doing better informed by 
research research support 
during user  who things we  our work and their  more mutual  others
research activities don't yet know needs outcome
Starting a 
Keeping the  Doing the work to  Being  conversation 
conversation going 
Listen 
practice and  empathetic and  Encouraging the 
and do one small  Keeping trauma  Further training 
promote trauma-​ Creating a safe 
team to think  with my team
step at a time to  at the forefront  environment for  always making  and pledge to 
informed  about this
protect ourselves 
from burning out
and  of our minds  behaviours
research, where being 
trauma-​informed is a 
design decisions
about trauma and
how we might 
make better 
trauma informed 
when planning  to help the user
learn
priority and a fore-​ amend our 
activities thought, not an after-​ decisions
approach
thought

Co-​created at UX Scotland 2023 | Facilitated by Kate Every

Co-​created at UX Scotland 2023 | Facilitated by Kate Every