WhatsApp Integration

WhatsApp integration with S/4HANA & ECC EHP8

V.1.1
Date: Aug-2023

Solution Architecture: Jafar Abbas

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 Introduction:
Integrating WhatsApp with SAP (Systems, Applications, and Products) can offer numerous
benefits for businesses by enhancing communication, customer engagement, and process
automation. WhatsApp is a popular messaging platform, and SAP is a widely-used enterprise
resource planning (ERP) system.

Order and Shipment Notifications: Customers can receive automatic notifications on their
WhatsApp when their orders are placed, processed, and shipped. This enhances the customer
experience by providing real-time updates and reducing the need for customers to constantly
check their emails or order status.

Appointment Reminders: Businesses in service industries can send appointment reminders

to clients via WhatsApp, reducing no-shows and improving customer engagement.

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Alerts and Notifications: Critical alerts and updates from SAP systems, such as supply chain
disruptions, maintenance notifications, or system downtime, can be sent directly to relevant
personnel's WhatsApp accounts, ensuring timely awareness and response.

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Employee Communication: Companies can use WhatsApp integration with SAP to send
internal announcements, policy updates, and other important communications to employees.
This can be especially useful for reaching remote or field workers who may not have access
to email.

Expense and Approval Notification: Employees can initiate expense claims, purchase
requests, or other approval notifications via WhatsApp. Approvals notifications can be
requested and granted through the same medium, making the process more efficient.

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HR Processes: HR departments can use WhatsApp for onboarding, training updates, leave
requests, and other HR-related communications with employees.

Sales and Marketing Campaigns: Businesses can send targeted promotions, product
launches, and marketing campaigns to customers via WhatsApp, leveraging the platform's
high engagement rates.

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Support and Customer Service: WhatsApp can be integrated with SAP's customer service
module to allow customers to raise support tickets, track ticket status, and receive assistance
directly through the messaging platform.

Two-Factor Authentication (2FA): WhatsApp can be used as a secure channel for two-factor
authentication, adding an extra layer of security to SAP user logins.

To implement WhatsApp integration with SAP, you would typically need to use APIs
(Application Programming Interfaces) provided by both WhatsApp and SAP. SAP offers
various integration tools like SAP Process Integration (PI), SAP Cloud Platform Integration

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(CPI), and SAP NetWeaver Gateway to facilitate communication between SAP systems and
external applications like WhatsApp.

It's important to consider data privacy and security regulations when implementing such
integrations, especially since WhatsApp handles personal and sensitive information. Always
ensure that you comply with relevant data protection laws and industry standards.

Keep in mind that the specifics of the integration process can vary based on your
organization's SAP setup, WhatsApp's APIs and policies, and your business requirements.
Consulting with IT professionals experienced in SAP integration can help you design and
implement a seamless WhatsApp integration tailored to your needs.

The users interact with the SAP system by executing transactions that are based on specific
business scenarios. The SAP GUI is the traditional interface for accessing and working with
SAP applications.
Executing Transactions: Once the user enters the T-Code or navigates through the menu, they
are presented with a screen specific to the selected transaction. This screen allows them to

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input data, make selections, and interact with the SAP system to perform the required
business task.

The message was sent successfully.

Message received on WhatsApp. Below is the Screenshot of the mobile.

The below message was received based on the business scenarios.

• Payment received
• Pay demand

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Prerequisites:
• WhatsApp Business Account required.
• APIs required to integrate with SAP
• Templates
• Interface user

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