HILEN DEL ROSARIO PUELLO ALVAREZ

I.D. # 45.522.553 From Cartagena De Indias

(Colombia)
ADDRESS: La Consolata Neighborhood Block B
Lot 9 Alto Paraiso Area
Cellphone Number: + 57 305 3440473
e-mail: hilenpuello-23@hotmail.com

APPLIED STUDIES
Hight School: Liceo Nacional Femenino Soledad Acosta
de Samper.
Academic Bachelor

Technological Academic Studies: Colegio Mayor de Bolívar

Tourist Translation
Technologist.

University Academic Studies: Universidad de Cartagena.

Tourism and Hotel Business Administration

PROFESSIONAL
PROFILE

Professional profile:
Operational and Administrative Profile capable of conceiving new alternatives with
efficiency and effectiveness to acquire new knowledge in the labor field in different
functional areas, with the Ability to develop any position in the commercial and
Administrative field, with excellent values such as honesty, morality, Responsibility,
solidarity.

Ability to participate in the design, formulation, execution and evaluation of tourism

development policies, plans and programs and the coordination and organization of
events, fairs, conventions, congresses, festivals among others; participate in research,
advisory, consultancy and social outreach activities; manage tourist destinations and
manage companies of all kinds and, in particular, service organizations related to
hotels and tourism, leisure and free time
 SKILLS IN PERFORMED AREAS

•Experience of 17 years in the tourism industry.

• Experience in the coordination and execution of events, congresses and conventions,
individual passenger flights and cruises.
• Provide advice and support both in the planning and in the execution of the event.
• Management of programs: Microsoft Excel, Power Point, Word, Microsoft Outlook
• Prepare quotes according to the client's needs, verify each requested detail and follow
up in order to close the sale.
• Be aware of the before, during and after the event
• Review and manage the requests, complaints or claims submitted by the client in order
to improve the service and the operation of the activities and propose solutions or
incentives.
• Interest in learning those tasks specific to the job assigned to me.
• Basic knowledge of English, French and Portuguese.
• Ability to perform work under pressure
• Ability to manage suppliers, customer service and leadership ability with work teams.
• Ability to organize time, multifunctional ability and speed to adapt to work conditions.
• I have the ability to exceed expectations in the service, focusing on details

FIELD AREA: SOCIAL EVENTS:

In cocktails, closing parties, VIP dinners, business breakfasts and lunches, management
of contracting and coordination of suppliers and settings for social events such as: Hotels,
banquet houses, restaurants, clubs, bastions, squares, halls, etc.

WORK EXPERIENCE

Company: Hotel Caribe Cartagena

Service Time: September 2001 – September 2003
Position: Supervisor Housekeeper / events
Functions: coordination and assembly of social events, meetings, congresses, fairs and festivals.
Telephones: (57-605) 6650155 / (57-605) 6650131

Company: Gema Tours S.A – Headquarters Cartagena

Service Time: September 2006 – August 2020
Position: FIT Services Advisor
Functions: coordination and preparation of reservations and packages for foreign wholesale
agencies, accommodation, support staff, transportation, social events and excursions.
Telephones:(57-605) 6602499

Company: Barú playa Eco Beach Resort

Immediate boss: Anyelis Villeros
Cellphone Number: 3116959847
Service Time: March 2021 – December 2022

Company: Aviatur S.A.S.

Immediaty Boss: Antonio Porras
Telephone: (57-605) 6554800
Service Time: December 2022 - Current Job
 COURSES TAKEN

Language Training Program for Tourism – Portuguese I SENA

Language Training Program for Tourism – Portuguese II SENA
Language Training Program for Tourism – Portuguese III SENA

Biosafety Training Action Course (Covid-19 approach) SENA

*** All data can be verified and confirmed ***

_______________________________________
HILEN DEL ROSARIO PUELLO ALVAREZ